Great time! Highly recommend it!…read more It was every bit as good as their website and yelp reviews made it look. If you're in PR and physically-fit enough to climb the trails, this is a must-see! I read the other reviews here, but I have some more to add. First of all, our driver was exactly on-time (unlike others who were surprised by early arrivals). Can't beat punctuality! We had to make several stops (obviously, we had purchased the package that included transportation from one of the San Juan hotels). But it wasn't bad and the ride from the beach to the park was 45 minutes, including stops at two other hotels. Once there, you'll get to use the restrooms (bano's) if you want before being directed down to a trailer to sign a waiver and pay (if you didn't bother to pay in advance.) Compared to what I paid for the in-advance-internet price, the walk-up rate was $7/person more. There was some more waiting around before getting fitted for a harness and then some MORE as we waited for a large enough group to assemble before heading down the trail. I really want to stress this part, as there were several older guests in the group and they struggled with the trails. At the beginning, you descend some ragged/un-improved trails down to the first line. There WERE some thin ropes to show you the trail and I guess you could hold them, although I think if you really put your weight on them, the poles would have just fallen over. There were a lot of loose rocks and dirt, but eventually everyone got down the trail to the briefing area. I don't think my mom, or anyone not "sure-of-foot" would have made this descent... There was a briefing given in both Spanish and English and they made the final adjustments to our harnesses (which had been left loose to allow us to hike down the trail). About photos: I REALLY appreciated that they weren't trying to squeeze more money out of us at every turn with compulsory pictures or "add-ons". Hell, they don't even sell souvenirs, so if you're thinking of getting a memento, you can forget about it. So, better bring a camera that is either small enough to go in your (zippered/buttoned) pants pocket, or you had better have one that has a strap to put around your neck. YOU WILL NOT be taking pictures while ziplining!!!!! You MUST wear heavy raw-hide gloves on both hands throughout the trip, although there are someplaces where you can step aside and remove your gloves to snap a picture or quick video. The alternative is a "Go-Pro" or other helmet-mounted camera. The helmets they make you wear have places to connect your Go-Pro straps. DO NOT be like the jackass in front of us who thought he could ignore the safety instructions and take his hands off the harness and line. He immediately flipped upside down and easily could have dropped his equipment or injured himself. Use a helmet-cam or take pictures when safely stopped. 'nuf said! As mentioned in other reviews, there is NO PLACE to securely store your valuables, so don't bring any! If you don't have a zippered pocket or pouch that you can put around your neck, just leave stuff at home/hotel/car. And now the staff: They couldn't have been any nicer! What a great group of young people. There is staff at EVERY point in your journey. There's at least one person (highly trained) at EVERY platform, at the beginning and the end. And of course, back at the base station to help you with your equipment. Most are completely bi-lingual, but a few aren't fluent enough to carry-on a casual conversation. Even those folks spoke enough English to guide you thru safety procedures or changing from one line to another. Seriously, nothing but praise for these men and women. They were great. We put a $20 in the tip-box to thank them. Bottom line, we've ridden a number of (much) smaller ziplines, but nothing like this. 8 lines!!!! Awesome views, easy procedures, friendly staff! Loved it! We would do this again on a future trip.

This was an awesome experience! It was our first time to Puerto Rico and first time ever zip…read morelining. We booked through Sam, who was great! He was super accommodating and kind. He picked us & another couple up at the hotel and the trip was about 20-25 min to get there. He even met our Beyonce playlist requests :) haha! There were 8 lines and the staff was great. I think this is a good spot for first timers. It's not overwhelming, but still high up with beautiful views. It was also cool because we stopped at a butterfly/tropical bird garden on our way before we hiked down (only 10 min hike) to the zip lines. We got some beautiful pictures. After we were done Sam recommended a great authentic little food stand that we stopped at on the way back to the hotel. It was so good! Overall, it was worth every penny. Manuel was also awesome, but so was all of the staff that helped really. They really put us at ease and were great with safety. A 9 year old girl was even in our big group and was totally fine. Had a great time!

This was so fun! My group and I did the ATV riding and David was an awesome tour guide. Super sun,…read moregreat sights to see and a lot of things we learned about the history of Puerto Rico.

This is our 3rd time coming to Carabali to go ATV riding. My sister, her husband and my nephew had…read morenever done the trails. They decided to go with the UTV and they had a blast! Victor was our tour guide, and he was AMAZING!!! He is super knowledgeable about Taino history, and his stops all consisted of a very interesting botany and history lesson! When we go again, we will be requesting him as our guide. He literally gave us the best 2hrs and the experience was so worth the $293 (for 2 atv's). My sister, her son and husband had the 3 person UTV and that came to $340. Side Note, my husband lost my Spy Sunglasses (not the ones pictured. They are black matte, more of a wayfarer style) in the first river. If you find them, enjoy them

It was a great experience for the kids. They enjoyed it. They got a lot of coaching to help them…read moreget the hang of it. The experience was safe and they started to get the hang of it toward the end.

Most fun and exciting water activity ever! Good reservation responsive and helpful staff, great…read moreinstructor. Just sign up and have a blast! Moments that my teen son would feel proud and remember forever! We may come back for PR because of this! :)

The new management has made some improvements to the bar area. They moved it to the front and made…read moreit center stage. It's very nice, but I feel the bowling part has taken a back seat.

My husband and I brought our 3 year old here to experience his first bowling alley. He loved it…read more I'm fact, he didn't want to let us bowl. He kept stealing our turn. But it was all fun. I called ahead at around 2p and made a reservation for 4p. Good thing I did. There were three birthday parties taking place and an hour later a giant club ( with uniforms and all) arrived along with other groups. We were only able to play foe one hour. Apparently Saturday's are very busy in the afternoon/evening. I would recommend reserving a space. They have a cafeteria and a sports bar, and also a game room. Unfortunately the game room was reserved for one of the birthdays. My kid was disappointed. Next time, and there will be a next time because we had lots of fun.

Tour guides met us at the cruise terminal and led us out of the terminal then down a sidewalk a…read moreways before we got to a small bus. While on the moving bus on bumpy roads, we were asked to fill out waivers. After about 30 minutes we arrived a Hacienda Campos. We walked up a hill to a restaurant where we were asked to wait. I had been worried about the 230lb weight limit as I was just under it before leaving, but I had also been on a cruise ship enjoying all sorts of wonderful food for 6 days at that point. I had no reason to worry, as unlike other zipline companies, this one did not weigh us. We sat in the restaurant and bar area for a while and it was suggested we purchase their small cans of bug spray for $13.50 if we did not have our own. I'm glad I didn't, as the bugs did not bother me at all while we were there. After 30 minutes of just sitting, they finally took us to get harnesses. We later learned the delay was caused due to the staff determining 4 of the people who came on the tour were "too old" to participate and had to issue them refunds. Odd they waited until after we arrived to decide that, as the cruise line knows your age when you buy the tickets, and a representative from the company met us at the cruise port and let the people on the bus. The only option they had after getting a refund was to sit in the restaurant till the bus took everyone back to the ship. The ziplines were fun, you do have to do a fair amount of hiking between the locations, which is nice. They also have helmets with GoPro mounts screwed on to them, not just with adhesive. Anyone who brought backpacks had to bring them along on the ziplines. There were lockers in the restaurant area, but we were not told about them and did not see them till we were done. After the tour, we were told we had some time to eat and drink at the bar before the bus came, but they did not tell us how long. Several people ordered food, some got it but others were still waiting when we were told the bus was ready. Turned out the lady making food had gone off to walk her dog, so several people had to rush to eat as well as eat on the bus. The actual zipline part was fun, but the time management before and after was not the best.

This was a great adventure!! I am 53 and have never liked heights. My daughter really wanted me…read moreto go with her so of course I agreed to try it. Our guides were Alex, Jean, Jenny & Miguel. They were funny, entertaining, and always made sure we were safe. I was not expecting rope ladders but was even able to do that. It was hot and had just rained so super slippery. We saw iguanas just chilling out.

Great experience and super nice guys! We had a great time and would recommend! Staff is very polite…read moreand helpful!

I've done a lot of zip lines in my day and while the rainforest is incredible and priceless I…read morethought this is very expensive for the amount of time in the challenge you get on the zip lines. The staff was very grouchy. I watched the staff yell at a little nine-year-old girl And didn't think I got much bang for my book wasn't even offered a cup of water after sweating I think there's some growth for this place to be had all the person at the register was interested in was my money which cost us over $100 a person on the zip line and the zip line staff There was about six or seven young men, and only one of them was friendly and literally watched one of them badger, a little girl, not once but twice without her parents knowledge, and I thought that was just a little unprofessional views were great challenge was low and overpriced could improve on the customer service and the delivery of water after being on the zip lines or something along the trail It's hot you're sweaty and there ain't nothing in sight. Would've liked a little more personalized attention to the family when you're paying over $100 a person but I recommend and say this is the best one in town probably not when all you're interested in is my money and not the delivery of great customer service You have some growth I also had no one help me lock my keys and wallet

Small indoor play center inside a small mall. This is a nice place to the kids so they can run…read morearound and burn off some energy. The main play area is in the middle. It's surrounded by the toddler zone, cafeteria, stage for shows and performances during birthdays, arcade room, two rooms reserved for birthday parties. The issue of it being small is that it may become boring for some kids after a while. But that is my take, and my kid sort of proved me wrong because he loved it. The best part about this place is the price of admission. It's not based on the hour like most places. You pay a flat fee which varies depending on the day. I posted a photo with the business hours, fees, and birthday packages.

While not my favorite playground, this is convenient for us because it is close to where we live…read more It is located inside El Señorial Plaza, which is a small shopping center. Honestly, this is the only reason to come to this shopping center. The staff does a nice job in keeping it as clean as possible and are friendly. You can have birthday parties here. They have a few birthday packages. My son loves it. We took him the other day and he didn't want to leave. He also made a friend.

We booked Ocean Motion Jet Car during our trip to Puerto Rico, and WOW !! this was honestly one of…read morethe highlights of our vacation. It was our first time trying anything like this, coming all the way from Texas, and we didn't know what to expect. But Bryan and Luis took amazing care of us from start to finish. They explained everything clearly, made us feel totally safe, and their energy was so fun and welcoming. You can tell they take pride in what they do and really want you to enjoy the experience. Once we got out on the water, it was unreal the views, the speed, the adrenaline... everything was perfect. If you're visiting Puerto Rico, you HAVE to add this to your list. Bryan and Luis made it an unforgettable experience. Highly recommend!

Overall horrible experience from the car to the customer service from the manager. When we first…read moregot in the car the speakers for the McLaren jet car didn't work at all. Then when we went out on the water with the guide. We were in the first car behind the guide. Our car could barely keep up with the guide on the jetski. 10 minutes into the experience the guide stopped us and had the car behind us pass us because we couldn't keep up with the guide. So then the guide and the Bugatti Jet Car took off to the point to where we couldn't even see them anymore. And mind you this is a GUIDED tour so we were left alone in the middle of the bay with no guide to lead us to where we needed to go. And mind you, they tell you to stay within 30 yards of each car.We complained to the manager to see if he could do anything to accommodate us and he proceeded to say he couldn't do anything unless another person complained. He kept talking in circles and saying someone must of unlocked one of the cars to make it go faster. Then even after showing him these videos, he still said there's nothing he can do unless someone cancels then we could maybe get another spot. But we would have to put down another $150 deposit if we wanted to go that route. I asked if he could refund us half of the money we spent and he said he couldn't do that. I would be a happy customer if he was more genuine but he wasn't interested in doing anything to accommodate us without interrupting plans that we already have paid for. Overall I wanted to have a good experience but that was not the case, I would avoid doing business with this business because if anything goes wrong, they won't do much to make up for it.