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    K2 Home Solutions

    1.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    100%

    Services - K2 Home Solutions

    TV mounting

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    10 years ago

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    Kenyon T.

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    Alpine Electronics of Sandy

    Alpine Electronics of Sandy

    (7 reviews)

    I had a television that was not repairable. I understand that not everything is, I'm ok with that…read more I was however disappointed in the customer service aspect of my experience. The "no hassle warranty" turned out to be a tremendous hassle. Multiple trips to and from the shop, transporting the TV each time + bad communication, unreturned phone calls & emails. I eventually did get my money back, but it took over a month, and felt like pulling teeth every step of the way. I am defiantly not a repeat customer.

    Came to my home on a warranty repair of my TV. Took the TV apart, supposedly replaced the bad…read moreparts and after putting the TV back together, neither of the two remotes worked on the TV. Instead of taking the TV back apart to identify the problem, the tech said he would have the warranty company send me a new remote, which any fool could have figured out was not the problem because both remotes worked before the "repair". So, I was left with a less functional TV after the repair than before. The tech acted like he could care less and just wanted to leave. I wouldn't hire them again to change the remote batteries, let alone fix a TV. Update: Owner contacted me in response to my review, above. He seemed genuinely concerned about my experience and blamed his tech's inability to fix my problem on limitations put on them by the warranty company. Maybe so. But his concern would have been much more appreciated (and valuable) if it had come at the time of the service and not in response to a bad review. Like maybe if the tech had told him about my outcome and he had contacted me the next day to see if he could help. That's not what happened. Instead, I had to fight with the warranty company to get my problem (which didn't exist before the repair) resolved.

    K2 Home Solutions - tvmounting - Updated September 2026

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