This is the best vet I have ever been to!! I have had to emergent situations arise with my dogs and…read moreboth times they got me in right away that same day! I have never had a vet office tell me to come right now and they will see them. The vets and staff are very nice, understanding and truly care about the animal's health. They take you back to a room right away if possible and see you on time, no waiting forever in the waiting room. This is the best vet practice I have been to in 50 years of owning pets.

I am extremely happy with this climic, and the doctors and staff. They have always been kind,…read morecourteous and helpful when I make appointments for my pets. I entrust my pets in the care of both Dr Pirotte and Dr Cox. I am very happy that I chose this practice to take my pets as there were many to choose from.

I chose The Barking Dog based on its strong online reviews, but unfortunately my experience was…read moreextremely disappointing. This was my first time ever boarding my dogs, and I only scheduled this stay because I had an unexpected family death. Naturally, I was already stressed, and this experience made things worse. When I dropped my dogs off, the front desk employee was working alone. While I understand being busy, the entire check-in process was very disorganized and frustrating. After taking my dogs to the back, she spent time inventorying my items, answering calls, and helping other customers--without once acknowledging me or letting me know I was free to go. I stood there for about 15-20 minutes with no communication, only to eventually be told she didn't need anything else from me. During my dogs' two-night stay, I received zero updates--no messages, photos, or report cards, despite those being features listed in their system. As a first-time boarding experience, this was especially concerning and left me wondering how my dogs were doing the entire time. Pickup was just as disappointing. While bringing my dogs out, one of them got her foot stuck in the doorway and was yelping in pain, and the employee continued pulling her on the leash instead of stopping to help. I was handed my dogs quickly with no update on how they did during their stay. The dogs also smelled so bad when we got them, I had to immediately bathe them when I got home. Overall, the lack of communication, attentiveness, and basic care was very upsetting--especially given the circumstances that led me to need their services in the first place. I had another boarding appointment already scheduled for April which I canceled and will not be returning or recommending this facility.

Zero stars. If you want your dog to come home sick every time he stays at the Barking Dog and leave…read moreyou with hundreds to thousands of dollars in vet bills, this is the place to go. I was a loyal customer for 10 years, but ever since the facility was taken over by the current owner, Mitch, a few years ago, it has completely gone downhill. It started with my dog developing strange rashes after boarding stays that required medication to clear up. Then he contracted kennel cough. When I picked him up, he was obviously sick, yet no one contacted me to let me know there had been an issue or warned other customers after I reported it. The final straw was after a 9-day stay when I picked him up and immediately knew something was wrong. Again, nobody informed me he appeared ill. He stopped eating, then stopped drinking, and after multiple vet and emergency visits, he was diagnosed with valley fever. I reached out to Mitch, explained the repeated illnesses connected to boarding stays, and provided medical records documenting everything. His response was that he would do nothing unless I met with him in person -- not even refund the boarding stay. I agreed to meet and followed up multiple times, but after requesting all the records, he completely stopped responding. The lack of accountability, concern, and basic customer service is unbelievable. This owner only cares about money, not the wellbeing of the dogs in his care. After 10 years as a customer, I am beyond disappointed and disgusted by how this was handled. If you want your dog repeatedly exposed to illness, and for management to ignore you afterward, this is the place.

Had a wonderful experience Knowledge staff…read moreGreat job grooming our pug Beautiful facility We will be back

Took our two dogs for a nail trim. I told them the dogs were very skiddish and scared as they are…read morerescues. The place literally had 20 dogs crammed into a tiny room just free roaming, standing room only practically, where a lady was grooming a dog. They brought our two very scared dogs into said room and did their nails there as 20 other dogs are all over them bumping into them, smacking them in the face with their tails, etc. They then tried to convince me that only one of the dogs had a leash when I brought them in because they couldn't find the other one (which they then found after looking for 5-10 minutes). Definitely will not be brining our dogs back there and would never consider daycare or boarding there as the conditions were so chaotic and unorganized.

Dr. Sean Penn found our 6 month old Lab/Shepard had a rare form of cancer. Dr. Penn said he…read morecouldn't cure him but he most likely would have several good years. He removed one kidney and with our love and excellent care by Horizon, Huck lived over 9 years. Fun years; lots of love. Dr. Penn and Horizon deserve so much credit. They continue to treat Huck's brother and a new 3-month old Lab puppy. Thank you!

THE WORST EXPERIENCE I HAVE EVER HAD AT A VET CLINIC…read more My dog has been a patient at this clinic long before I rescued him from owners who abandoned him. I continued coming here for consistency, even though I don't live in the US year-round. Today's visit for his monthly arthritis injection was the last straw. First, the tech (Alison) attempted to take his temperature anally. She couldn't get a reading the first time, and my dog began hiding. She tried again while I held him. Again the thermometer didn't pick up the temperature. She held it anally for 7-10 seconds, causing him even more distress. Unfortunately, this was only the beginning. Then the vet, Dr. Shannon Carey, entered. Her "exam" consisted of briefly looking at his eyes and teeth--nothing else. She didn't ask a single question about his joints, his arthritis, or his current condition. We were there for an arthritis shot, and she didn't examine him for it. I explained clearly that my dog always receives this injection in his leg at another clinic, under the skin, where he never feels any pain. She ignored this completely. Instead, she proceeded to stabhim in the right front paw/shoulder area without asking the tech or me to hold him. She pulled the skin but then inserted the needle straight in horizontally, which very likely hit the muscle. My dog let out a screams I've never heard before. This is a dog who has had these injections for months without any issue and never vocalizes. He ran behind me shaking. At no point did Dr. Carey apologize, express concern, or show any empathy. Instead, she turned to the tech and said, "I need to finish the needle; I didn't get it all in." Horrified, I told her not to inject the same spot again and asked her to do the leg as usual. She ignored me again and simply told the tech to hold him. My dog, already terrified, tried to wiggle away. And unbelievably, she stabbed the exact same spot a 2nd time--again causing him to scream in agony. Terrorized and traumatized my dog jolted towards me for safety. Again, no apology, no acknowledgment, only excuses: "Every dog reacts differently," "maybe it's the medication," "it's different every time," etc. Not once did she take responsibility or attempted empathy for the dog. She simply left the room. Afterward, I asked the tech, at least 5 different times, who in the clinic had more experience with injections so I could request them next time. She refused to answer, repeating only, "We are all competent and trained." What I had just witnessed was anything but competent and I told her that. When I went to pay, a loud woman--presumably the office manager--opened the door and shouted my full name across the waiting room with other people there, in an unprofessional, school-principal tone. When I stepped in, she immediately said, "You were very rude to our staff, and for that reason we are terminating our services with you." She never asked me what happened, never listened to one word. Astonished at the rudeness, I left. The level of incompetence, lack of empathy, and dismissiveness I experienced is unfathomable. My sweet rescue dog was traumatized--twice--within minutes. I fear this will set the stage for his extreme fear onwards. If this is how they behave with the owner in the room, I shudder to imagine how they treat animals when the owner isn't present. This clinic showed me three levels of disaster: an unskilled tech, an unprofessional manager, and a vet whose actions caused extreme and unnecessary pain. She should have her license stripped!!! Save yourself and your pet from this kind of trauma. Go somewhere competent and human. What a disaster! ZERO STARS! PS. They will only respond to this by saying that they have a zero policy of rudeness to their staff. That's their defense. And that's what they do each and every time. They will never address any incompetence issues. And they will never address any of their rudeness towards the client.

I absolutely ADORE this place and everyone who works here! It's one of the few places that caters…read moreto small dogs only (15 pounds and under). My two girls are 4.4 and 6.5lbs, and while other daycare places like Dogtopia are great, my ladies just didn't thrive with all the other pups being so much larger than them. My only wish is that Petite Pup would open a second location in central Phoenix or Arcadia! Seriously I'd be there every day! It takes me about 30 minutes to drive to Petite Pup's current location, and while that isn't terrible, going there and back twice a day equals 2 hours of driving for me. Totally not their fault I don't live in the area, but unfortunately I don't get to take my girls there nearly as much as I'd like. Petition to open a second location?

Found this place on social media and saw their reviews were amazing. After checking it out, I of…read morecourse have to add to it! Beyond impressed and amazed with Petite Pup. I'm a crazy dog mom and the staff was more than welcoming, so knowledgeable, and easily trustable to leave your pup with. Not a huge review person, but when I LOVE a place, I will let others know. They sent me pictures and videos and updated me throughout the time he was there. New fav spot if you have a small dog and aren't coming here, you're missing out. (The report card speaks for itself if your wondering if it's worth the price, literally a free photoshoot)

My dog has been going to Dogtopia for over 5 years. My daughter's dog went there for a long time as…read morewell until she moved. Between the two of us we have spent many thousands of dollars at Dogtopia. Unfortunately the level of expertise and customer service at this facility have deteriorated significantly and we will not be back. This afternoon at 5 pm I received a call from Dogtopia notifying me that my standard poodle Dalton had been bitten at their facility this morning. Apparently the counselors that were aware of the bite did not notify management so no one called me when the event occurred. Had they called I would immediately have picked him up and taken him to his regular vet. Since they didn't I have now been sitting at an emergency vet facility for over two hours waiting for him to be seen. Not to mention the fact that he spent an entire day in an unsanitary environment with an open puncture wound. When I inquired whether Dogtopia would reimburse me for the vet bill the answer was I'd need to call their customer service department at corporate and it's handled on a 'case basis'. Unbelievable. Here's the kicker. Since I've been here at the vet I received notice that Dogtopia put through a charge for an entire day of daycare today! When I called to discuss this the person who answered the phone didn't seem to know anything about what had happened. Once upon a time everyone at Dogtopia would have known a dog had been bitten and would have done everything possible to make it right. No calling corporate and no hassle. Now they don't even tell one another about it and they don't have authority locally to waive a daycare charge. It really saddens me to write this review, but this is not the business it once was and I can't recommend it. Footnote: this review is regarding Dogtopia Scottsdale Raintree. This facility is used to train staff for many Dogtopia franchises.

An urgent need made me search for a Dogtopia location near a medical facility. The staff was…read morewonderful in helping by taking my dog (established client at another location). Great customer service!!!

Easy to reserve online the dates we need to board. Also, easy to check in and love the text…read moreupdates and photos of our Neo.

Our puppies favorite place! We know she is happy and loved on - get tons of pictures & updates…read moreSame dog loving people working there the whole 5 yrs we have been bringing our girl and she loves them Can't recommend enough

Have gone there for years. Front staff is warm, welcoming, accommodating and genuinely care for…read moreyour pet. Lobby is clean and neat

We have been using Horizon Pet Boarding & Grooming for nearly three years and found them to be…read moregreat! Lorraine, our groomer does a wonderful job. She is also very reasonably priced, as compared to nearby PetSmart, or the Posh Pets in the area. Those two were our previous dog groomers and we will never go back now that we have found Horizon Pet Boarding & Grooming and Lorraine. Yes she's that good, and a hard working nice person to boot!