If you're ever in the need for medical supplies skip all the rest and go directly to Kadance. They are miles above all the other companies. They are the best company out there. I've tried many of the other ones over the years and I can't say enough how wonderful Kadance is. They are top notch supplies, and the best technicians out there. If I can avoid it, I will never go back to the other companies. Wonderful hospital trying to convince me to go with another company and I said absolutely not. read more

I've been using Kadence to get resupply equipment for the last 4 years and everything has always worked smoothly until recently. They must have updated something within their tech stack for customer support. It has been a terrible experience in regards to re-ordering supplies. What was once very easy to reorder supplies w a click of a button, has now circumvented into a complex workflow that requires me to speak to a human to confirm the order, make payment, etc.. As well, their AI Agent that they introduced isn't resolving this issue as well. I need to find a new supplier to go to....it's getting too frustrating. read more

I've been on hold for more than an hour. And everytime someone picks up my call, they either transfer me to another agent or put me on hold. My husband has called several times this week but couldn't get through someone at all. I need help with an authorization for a new cpap device for my husband. The authorization has been approved for two weeks now. Since we've heard nothing from Kadence, here I am stuck on a call with no end in sight. It's frustrating, to say the least. How else do we reach you? read more

Kadence Healthcare - I've been on hold for longer than this. - Home Health Care Near Me - Cypress, California

George was an excellent help. He delivered on time. Kind and courteous, showed us exactly how to use every thing. It was nice to have him show us around the equipment. I feel very secure and confident we will have total control in the future. Thanks George read more

One month ago received a brand new Resmed Airsence 11 CPAP Machine from Kadence, Medicare approval was required. Around four days ago a Kadence rep called me about about sending me a new water tank and I told him not to send one because after receiving the new machine Medicare will not approve a new tank for 6 months. He wasn't listening at all to what I was saying and sent a new tank to me. Now I will probably have to dispute it with Medicare. I receive better service from Amazon. read more

Eric is amazing! He taught me so much on my first CPAP machine usage. I cannot imagine having the machine sent to my home, I'd have been lost. So grateful to have met him and gone through this process. Highly, highly recommend Kadence Cypress read more

Mr. Freddy Garcia came over my house and installed a new bed and oxygen. He did an impeccable Job and as for the oxygen right on time my mother 86 yrs old stated she was having a hard time breathing Freddy set it up and her color came back . Thank you Mr. Freddy Garcia!!! 5 star rating.. read more

Kadence Healthcare - Oxygen set up - Home Health Care Near Me - Cypress, California

Eric is really helpful. He's knowledgeable, and patient while explaining things. Highly recommend him for Cpap information and guidance.

I am the care giver for a person that uses a home ventilator. We began having issues with mask fit and comfort. We contacted Kadence about the issues and after 3 months they told us we needed to see the DR. By then we had spent over $400 to find a mask that worked. After the Dr took a look at what products we had purchased he told Kadence to send the required maintenance equipment. They sent the old parts for the previous Bi-Pap she had turned in months earlier. Called our "rep" and after 3 weeks have yet to hear back from him. Her is very concerned about his yelp ratings but has now not done his job 3 times and calls to Kadence in Cypress (5 calls in 1 year) , zero answers or calls back. Kadence = Crap read more

I went to get my CPAP machine at Kadence Healthcare in the Cypress location. I had a lot of questions to get answered I met Eric and he explained to me about sleep apnea and about the CPAP machine I came in to get.He was very knowledgeable and patient.He really cared,answered all my questions and made sure I knew how to use the equipment by seeing me trying it out. I came out feeling very confident and knowledgeable I was blessed to have someone like Eric to guide me through.There should be more people like Eric that have passion for their job and care about their customers read more

Kadence Healthcare for CPAP supplies has been a nightmare. They got first mask supplies out to me in a timely manner, but further attempts at customer service has been over 2 hours of my time with AI generated voices referring me to people who then refer me to someone who can't help. I am stuck with a 6 month supply of mask cushions paid for by my insurance that I can't use. I am paying out of pocket for new cushions from Amazon in the correct size. Addendum to review: an hour after my review went live, I was contacted by Stephanie from Kadence. She expressed concern about my experience and thoughtfully listened to me. Stephanie explained some Kadence issues and offered to fix my problem by sending me the mask cushions I need. Thank you Stephanie for the great example you set for what customer service looks like. read more

I recently had problems with my CPAP mask. I worked with Richard, a Kadence employe. He listened and acted on my issues. I really want to give him a shout out for his excellent services. read more

On my initial visit to Kadence after a sleep test and upon recommendation from my doctor to obtain sleep apnea equipment, the Kadence rep, even though he received the information from my sleep doctor, was obviously not informed or had not taken the time to even reed my sleep apnea test. He showed me several masks and suggested one, and told me if that didn't work he would change the mask configuration to better serve my needs. After this meeting I picked up the equipment from them, and when I used it for the first night, the suggested mask did not work out at all for me and I ended with a sleepness night. I needed a new mask that worked better for my sleeping style. So the very next day I called the rep that I had met with and he didn't answer so I left a voice mail with him. No call back. I left at least 2 more voice mail messages for him to call me, but in over a week NO return calls. I called the company itself and NO return call. My conclusion: I would never recommend Kadence to anyone. Beyond disappointing. read more

I would highly recommend Kadence Heath care. I just started Cpap therapy and I was having some mask fit issues. Customer service suggested to come in and try on masks. When I visited I was met with Eric (respiratory therapist and manager I believe) Eric took the time to ask lots of questions about sleep habits and what worked and didn't work to get the right fit. Eric also took the time to explain the machine, care of machine and accessories ( When to replace etc)and how my insurance worked. I left feeling like I had a partner that I could trust for my CPAP therapy needs. read more

Initial meeting with Eric was great in May of 2025. CPAP unfortunately was not the answer. Paid all my bills on time. Get a call from Kadence to call back in early January 2026. Called back and they say they dont know what I would need to call back about...Ok cool..a mistake. In January I get a statement with a bill dated 05/28/25. Never saw that bill before on my statement. Noticed the sequence of invoice #'s is after all the bills I paid for from May through October. And the statement online says billed 05/28/25 and due on 12/01/25. Asked for the invoice to be sent so I can see what the billing is for and if infact I need to pay. Never sent it to me. Went on the bill website and was able to get the bill this time around. Then they called a friend that was listed on my chart as an emergency contact telling them that they need to get a hold of me as it is an important financial matter. The bill looked as though it was for supplies from my initial consultation that was never billed in M ay 2025. Dated 05/28/25 due 12/01/25..Odd due date. I did not do any research on the bill to see if insurance covered any of it. I was kinda disgusted at these guys. So if you are a Kadence customer be wary of their billing practices. Today I received a statement with a late fee of $15.00 for the invoice that I never knew about. Classic! Great doing business with you Kadence.. read more

Kadence Healthcare - Statement in the mail that I received today stating seriously past due...With a $15 late charge - Home Health Care Near Me - Cypress, California

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Casey & Jose were very professional and efficient. They delivered and installed the bed in less time than expected. Highly recommended to friends and other family memebers. read more

I worked with the Cypress Location. Stephanie was outstanding to deal with. She arranged for an Oxygen machine in a matter of two hours! Casey delivered the equipment and showed us how to use it. He also answered all of our questions. This is a first class company to deal with! read more

We went in for a new mask while my brother was visiting from Texas, and I was absolutely blown away by the amazing service Eric gave us while we were at Kadence! He spent as much time with us as we needed to get our questions answered, handled a shipment for us, suggested the perfect mask for us and took the time to make sure it fit well. Not only that, but Eric also took the time to make sure we understood how to read the important results on our machine, and also understood what they meant. When we were finished, he gave us a business card & said to call him with any questions. In the several years that both myself & my brother have been using cpap equipment, both of us agreed that we have NEVER before received the kind of service Eric at Kadence Healthcare gave us that day. We will both be recommending this wonderful business and Eric too, to any of our friends who need cpap equipment and also, thorough instructions on how to actually use it!! read more

Eric is 5stars. Explains everything and is really nice. He is very detailed and cares about me!

Eric was super friendly and helpful getting me set up with my cpap machine. He explained so much clearly to me, and you could tell he genuinely cared about its effectiveness (rather than just trying to quickly get me in and out of there). Went from 31.5 events per hour to 1.5 events on my first night. Thank you! read more

The company sent me an incorrect mask rendering the machine useless. I have talked to three different people and still have no had any luck with getting the correct mask. Horrible customer service. read more

My husband is on a c pap machine for sleep apnea. They are always very pleasant on the phone. When he needs his supplies they notify us. Let's say this machine is a godsend. Before he suffered so much from lack of sleep. Now he feels like a new man thanks to them and his doctor. Don't know what we would do without them. read more

Terrible customer service. Impossible to get anyone on the phone to ask a question. They only want to process and refill prescriptions through their automated service. They're not concerned about getting you want you need. In short, they just want to send you as much as they can so rip off insurance companies and take your money. The customer service reps are possibly the dumbest collection of people on earth. read more

Casey came to my apartment in Westwood after having difficulty parking ( no thanks to the valet guys) and calmly ran thru the operation of my brand new portable oxygen concentrator. He was so so sweet!!! Thank you Casey!!!! read more

Review submitted on behalf of a family member: I would strongly caution anyone considering Kadence Health. It has been more than six weeks since my doctor submitted a referral for a sleep study and, despite nearly daily follow-ups, Kadence still has not been able to set it up. Their team is extremely difficult to work with, communication is poor, and instead of helping resolve the issue, they keep pointing the finger back at my doctor's office (who went above and beyond to try to help). read more

Casey is THE BEST!!! During the fires in LA in January, 2025, we were helping turn corporate facilities into shelter for displaced personnel and their families. We were informed that we had a senior whose oxygen concentrator was shutting down (likely due to the air pollution from the fires). It was already 6pm when I started calling everybody - and while others were kind, Kadence answered after hours, and that's when I got Casey on the phone and he jumped right in. While we were still getting the patient's name and specific location, Casey was already on it, directing what he needed to know and heading to the location - after hours, with grace and expertise. He drove for an hour to get there, and handled the situation perfectly! If you've gotten to this review, stop looking. These people are the ones. Just say yes. They WILL take care of you! read more

Absolutely reliable! Casey kept me posted of my delivery. He was fast and efficient! Stayed until the bed was plugged in working. Thank you for have employees that are professional. THANK YOU...GREAT JOB CASEY!!! read more

Casey came and delivered our equipment. He was very polite and treated us with great respect. Thank you Casey.. Nate and Sheryl Corpening read more

Eric was super helpful and taught me how to fix the settings from extreme leaf blower mode to the pressure it should be at. At least I know I can still use the machine to blow down the driveway. But honestly he was awesome! My sleep apnea machine actually works now and I have the best mask for me too. Thank you Eric, you're the best! read more

Casey came and helped my father in law today with an oxygen machine and nebulizar. He was professional, informative, and kind. He made us all feel at ease with this new scary and stressful situation. Thank you Casey!! :)) read more

Casey the representative that delivered my oxygen machine was very informative and professional

I have been calling them for 4 hours today and it just goes into voicemail. They say they will call back but no response. I am very disappointed with Kadence healthcare. I cannot even order my supplies online because I am told that I do not have an account. read more

I recently got a sleep study done, and apparently I've had sleep apnea for 10 years and some of my health issues were because of my sleep apnea like hair loss, and high resting heart rate, frequent urination at night. apparently I had 15 occurrences per hour while sleeping. My UCI doctor referred me here to get my machine, where I've had the pleasure of working with Eric the respiratory therapist. Eric has been extremely friendly and really helped me throughout the process of trying to get used to using a machine, and following up with me on how my treatment is going. read more

I ordered a CPAP machine. I could have gone with any company. The order was ready quickly, but they said they wouldn't let me pick it up for a week. However, they mentioned they could ship it today. I really need this machine ASAP. If I have any more problems, I will return everything and go with another company. read more

George was awesome! Friendly, professional and right on time!!! Could not have been any better service. Thank you so much george!

I had another amazing customer service experience with Kadence Healthcare. This time they provided a Nebulizer ordered by my Pulmonologist. They sent me the tracking info which was helpful, received my nebulizer in 1 day. Nebulizer works perfectly. Thank you Kadence Healthcare for proving another great, stress free experience. read more

As I began with, if everything is simple, they are fine. But for things out of the ordinary, it is a struggle dealing with the AI. Once I reached Stephanie - which only happened through yelp - things got resolved pretty quickly. (It has taken a while for me to update my review because of unrelated things that were taking up my time.) While the AI might get better in the future, at least for now they should hire back more people to help with customers rather than letting AI drive customers away. read more

Horrible! No service for CPAP on weekends - rude and extremely unhelpful - they wanted us to drive over an hour away at 6 pm even though we called them at 8:30 am - cannot wait to move to another provider - PLUS they keep giving us 'free' masks that are not appropriate for our needs - it looks like they are helping us - but all they have done is give is masks we cannot use. DO NOT RECOMMEND. read more

I sincerely appreciated the time and kindness that Eric extended to me with my Cpap concerns. Eric's great knowledge and even greater patience was greatly appreciated . Thank you Eric for the wonderful service and support. read more

George Chavez rescued me on Sunday when my oxygen concentrator failed. He was on-call, as they are closed on Sundays, and responded in a timely manner. He was very kind too. I appreciated his compassionate attitude at a very scary time for me. George deserves an award for his work read more