Staff is always helpful. Doctors are amazing. I schedule appointments for my mother and my husband…read more They both were fitted with hearing aids. Sound audiology is always quick to get you in for adjustments, repairs or any questions you may have. 100% recommend them. We had bad service with another place so we have something to judge from. :)

I try to always support local businesses and especially a woman owned business. I came to this…read morepractice from another area. The first person I saw convinced me that I needed new hearing aides. She told me that the sound would be better. Sadly, that was not the case. I tried to schedule several re-checks, and I was put off. I then had to cancel a few times, too. Long story short, I still am not happy with the product they recommended. Frustrating to go in twice, pay the fee and be told that my aides were working "just fine". Finally, I convinced them to send the aids to the manufacturer, after the warranty had worn out. Even then, they kept telling me how expensive that would be, it was around 300 bucks. I am more frustrated that I was unable to schedule appointments without having to wait 2 months. I have had several challenges that were not addressed, nor was I even made aware of. The front office here are so very kind and welcoming. I just wish the actual service I received matched that.

I drove 2 hours from out of town, and this office visit was a COMPLETE waste of my time…read more First off, I scheduled this appointment THREE months in advance, and they tried calling to cancel the appointment... I absolutely refused to cancel my appointment I made not 1, not 2, but 3 months in advance. I advised them I was going to their city for a specific event that was the very next day, so NO, I could not just reschedule!!! At the appointment I was given absolutely no information, no pricing, NOTHING!!! The representative that took me into the room after the hearing test, couldn't find a single thing to be helpful to being able to provide the slightest bit of information. It's now been 26 day's and I STILL have yet to hear ANYTHING from them. So I called them back a SECOND time and again got NOTHING, but was told, oh I'm sorry, the provider still hasn't come into the office.... So I call a THIRD time today and got spoken to pretty rudely by "Ellen" I had to repeat myself THREE times to her before she offered any help. Advised me the doctor is STILL not in the office TWENTY SIX day's later.... So I asked her what is next, what the plan of action is, and by the end of the call, she was laughing at me, and I even pointed it out that she just laughed at me... She told me that she would call first thing tomorrow morning, and I told her.... HM...we'll see... And I told her that if I don't hear from her, that she'll be she hearing from me. My experience with this company has been completely awful, it seems like the entire thing was a waste of my time, money, and gas. So far, this provider/company has been a complete joke in regards to treating patients with tinnitus, or having any kind of sympathy, empathy, patience, or understanding. I would give ZERO stars if I could!!! I would most definitely NOT recommend making an appointment with this provider, especially if you're from out of town or out of state and don't even live in the same city in which their office is located. If they get around to ever getting a hold of me and correcting all of their mistakes, then I may update this review. But after how I felt getting off the phone with them, I knew I couldn't just stay quiet and not say anything.... I mean, I don't want others to have to suffer such horrible customer service, and go out of their way, only to be left 100% completely disappointed. People with tinnitus are suffering every single day of their lives, and we are searching for help & answers, and I'd like to think compassion as well, of which I have found none at Columbia Basin Hearing.

Very personable and knowledgeable. This doesn't just apply to Dr. Lorenzo, but his entire staff…read more Great place-I am so glad I found him

From the moment I made my appointment through having an ultrasound, a biopsy and ultimately an…read moreabdominal hysterectomy, I have been treated so well by Dr. Lorenzo, his staff and the ultrasound tech. As someone who has never given birth, I was nervous for every procedure. Dr. Lorenzo explained things to me in a way I could understand and offered multiple options to me, not pushing any particular one on me. My surgery was August 2025 and I have felt like a new woman ever since, iron anemia is now cured. His office staff and assistants are amazing and the hospital staff where the surgery was performed also spoke highly of him. My abdominal scar healed so good. Without a doubt I would highly recommend. I traveled from Yakima to see him and have the procedures performed. Definitely worth it.

Dr. Fong was the worst type of doctor i could have seen. He doesn't listen to patients, completely…read moredismisses tinnitus and gave no alternative doctors that could help. His best advice was use nasal spray, when I called back he referred me to another doctor. Don't waste your time or money, all this doctor wants is our money.

We were referred to Dr. Fong recently because our doctor suspected our daughter may need a…read more tonsillectomy. Dr. Fong agreed that it would probably be beneficial. He and his staff were very friendly and helpful. Easily one of the kindest, most approachable doctors I've met in the area. And quite an artist!

Dr. Hamner is one of the most knowledgeable doctors I know. He will share his knowledge regarding…read moreyour health issues...you need to be interested and be willing to listen. He has been taking care of me with sleep apnea for years and I couldn't be happier.

Has been in the business and practicing for many years - he's very knowledgeable. He's…read moreunderstanding and knows how to help his patients.

We brought our 2 year old to Dr. Leonard after she had stuck a water bead up her nose. After the ER…read morefailed to get it out, they referred us to Ryan. His office staff were amazingly nice and so accommodating. Their office was kid friendly and Dr. Leonard was so efficient and wonderful! He'll be the ONLY doctor we go to if we get in this situation again. I recommend him to anyone! Especially those with kids!

Dr Caporiccio has been a blessing for my family! It's nice to have a doctor that takes the time…read moreto listen and care for each of us individually.

I moved to Tri cities 6 months ago. It has been A challenge finding a doctor I was comfortable…read morewith. First I experienced the pill pusher, then the doctor who has 10 minutes max!! (obviously always overbooked) Integrative family medicine has been a blessing! Dr. Capriccio Is caring, interested, professional. I am extremely grateful for her and her great staff. For anyone looking for a competent medical practice, this is it.

No insurance, you'll be turned away. If you do have it, they'll charge insurance, not disclosing…read morethe cost. The medical industry is very Frustrating.

Care from nursing staff was amazing. I am appalled at the…read morelack of concern from Dr. Zhou, Dr. Gamboa and Michelle the NP. I am so disappointed that their responses to questions lacked any caring or compassion. Complaints of increased pain went unanswered or told " part of it," I would never, ever recommend them. Having never gone there before, I was caring for a relative, am horrified that these are the doctors we have here locally. The lack of listening to the patient was hard to listen to each visit. Our last visit was enough for me. I would have walked out but my relative believed they would live so much longer because of treatments. The nurses and lab staff are wonderful and get all AAAA+++++ Otherwise I recommend to stay away.