I try to always support local businesses and especially a woman owned business. I came to this…read morepractice from another area. The first person I saw convinced me that I needed new hearing aides. She told me that the sound would be better. Sadly, that was not the case. I tried to schedule several re-checks, and I was put off. I then had to cancel a few times, too. Long story short, I still am not happy with the product they recommended. Frustrating to go in twice, pay the fee and be told that my aides were working "just fine". Finally, I convinced them to send the aids to the manufacturer, after the warranty had worn out. Even then, they kept telling me how expensive that would be, it was around 300 bucks. I am more frustrated that I was unable to schedule appointments without having to wait 2 months. I have had several challenges that were not addressed, nor was I even made aware of. The front office here are so very kind and welcoming. I just wish the actual service I received matched that.

I drove 2 hours from out of town, and this office visit was a COMPLETE waste of my time…read more First off, I scheduled this appointment THREE months in advance, and they tried calling to cancel the appointment... I absolutely refused to cancel my appointment I made not 1, not 2, but 3 months in advance. I advised them I was going to their city for a specific event that was the very next day, so NO, I could not just reschedule!!! At the appointment I was given absolutely no information, no pricing, NOTHING!!! The representative that took me into the room after the hearing test, couldn't find a single thing to be helpful to being able to provide the slightest bit of information. It's now been 26 day's and I STILL have yet to hear ANYTHING from them. So I called them back a SECOND time and again got NOTHING, but was told, oh I'm sorry, the provider still hasn't come into the office.... So I call a THIRD time today and got spoken to pretty rudely by "Ellen" I had to repeat myself THREE times to her before she offered any help. Advised me the doctor is STILL not in the office TWENTY SIX day's later.... So I asked her what is next, what the plan of action is, and by the end of the call, she was laughing at me, and I even pointed it out that she just laughed at me... She told me that she would call first thing tomorrow morning, and I told her.... HM...we'll see... And I told her that if I don't hear from her, that she'll be she hearing from me. My experience with this company has been completely awful, it seems like the entire thing was a waste of my time, money, and gas. So far, this provider/company has been a complete joke in regards to treating patients with tinnitus, or having any kind of sympathy, empathy, patience, or understanding. I would give ZERO stars if I could!!! I would most definitely NOT recommend making an appointment with this provider, especially if you're from out of town or out of state and don't even live in the same city in which their office is located. If they get around to ever getting a hold of me and correcting all of their mistakes, then I may update this review. But after how I felt getting off the phone with them, I knew I couldn't just stay quiet and not say anything.... I mean, I don't want others to have to suffer such horrible customer service, and go out of their way, only to be left 100% completely disappointed. People with tinnitus are suffering every single day of their lives, and we are searching for help & answers, and I'd like to think compassion as well, of which I have found none at Columbia Basin Hearing.

Upon recommendation from a friend, I've been a customer for nearly two years. Dr. Richard Nielsen,…read moreAu.D., has taken care of me during that time. The hearing tests were comprehensive and Richard is the consummate professional. The staff are courteous and professional as well. Savanna manages the reception desk, setting up appointments and providing the friendly reminder call. I can't say enough about my experience and satisfaction with all elements of Hearing Healthcare Associates.

From the owner: Hearing Aids, Balance Evaluation (dizzy/dizziness/vertigo), Audiological Evaluation (pediatric and…read moreadult), Hearing Test, Hearing Evaluation, Tinnitus Evaluation and Treatment, Ringing/Noise in the Ears, Custom Earplugs, Custom Hearing Protection, Earwax Removal, Hearing Aid Repair, Custom Earpiece/In-Ear Monitor

Dr Jacky went above and beyond for my mother regarding her hearing aid. The company who we…read morepurchased her hearing aid from refused to reasonably work with us. Dr. went to bat for my mom and resolved our problem!!

We were in Walla Walla for a wedding and my husband forgot the cleaning tools for his hearing aids…read more We happened to pass by Sound and went in on the off chance they could help. They found some items that would work and graciously gave them to him. We really appreciated their attention and kindness. Based on this experience, we would recommend considering them for any audiology needs.

I was referred to Northwest Audiology for a hearing test because of issues with tinnitus. Everyone…read morewas professional, patient and kind! The testing process is very thorough and they walk you through the whole process which was a new one to me! I'd never had a hearing test done (or least not since I was a student in elementary school some eons ago) so this was a very informative experience. I'd highly recommend looking into getting a hearing test done with Northwest Audiology!

these people are wonderful!!! my husband just got his hearing aids and is thrilled with them. he…read morecan hear the birds in the trees now. thank you so much for all the time you spent with us. you guys are great!

They were amazing helping my grandma get her hearing aids. She loves them! Couldn't recommend them…read moreenough.

Had a great conversation with Rebecca today over the phone. She was informative and answered all my…read morequestions. She was easy to talk to and stayed very patient. Thank you.

They didn't try to solve problems with the hearing aids I bought from them. So, when buying new…read morehearing aids I might try some other place. I miss Hearing and Speech Center. They were great.

The staff is so helpful and nice. I brought my hearing aid in for repair expecting to leave it…read more They repaired it while I waited. Great service!