First time & Loved the service , just went in for a touch up for my bangs. Very kind and friendly.read more

Pros: the owner (I'm assuming) was very nice and kind. I walked right in and was serviced right…read moreaway (which I LOVED!!) The woman who did my hair was very attentive and accommodating. She didn't speak much (which I prefer) and when she did, it wasn't much English (which is okay with me) but she was very kind. The space is very cute and spacious but intimate at the same time. The salon offered an array of services from nails, wash and sets and even extensions. Cons: I'm pretty sure my natural curls are done for. My hair is natural and I haven't gotten a wash and set in YEARS. I usually get a silk press and even that's been a year and half since my last one. I went in and asked how much for a wash and set with a trim. I was told $65. That's way better than the $120 I spend on silk presses. Long story short, the lady blows out my hair wet. Now I didn't stop her because I figured that's how they did "natural hair"; just like a silk press (wash, blow, flat iron). Once she finished blowing my hair out she asked if I wanted a trim.. lols mod course. Once she finished the trim it seemed like she was done.. I was concerned so I asked her to bump my ends and pin curl it Ahmed she did! Not a problem. Overall I really enjoyed the experience I just wished they had given me the wash and set I asked for and been more transparent if there were unable to treat my natural hair. Would definitely recommend to others with the "right" hair type for that treatment.

my dissatisfaction, the pricing became another issue. Initially, my invoice was increased to $365…read moreunder the assumption that I would be purchasing and using Taylor's hair. However, since I did not use her bundle, the total was adjusted to $267. Even at that adjusted price, the service was not worth the cost given the outcome. I expressed my dissatisfaction before leaving the salon and again afterward via text message. I explained clearly that I was unhappy with the results and that the style did not meet my expectations or the standard that had been promised. Unfortunately, I did not receive any apology or meaningful attempt to resolve the situation.

Note that I'm writing from a WHOLE other account since she blocked me from commenting on my initial…read moreaccount, so that emphasizes my point that there was no conflict resolution.  I'm going to respond to this because I don't appreciate my experience being minimized or misrepresented. Everything I stated in my original review is factual, and I have documentation, photos, messages, and receipts to support it. Before my appointment, I communicated clearly about my hair and the style I wanted. I sent photos of my natural hair and multiple reference pictures/videos of the exact look. I was told--clearly--that the style could be done. That is the entire reason I booked the appointment. When I arrived, I was not even serviced by the stylist I originally booked. I was taken by you instead. I gave the benefit of the doubt, assuming that as the owner, you would be more experienced. I again showed the style and explained the details: no part, minimal leave-out, wispy bang, soft layered finish. At that point, there should have been no confusion. I brought three bundles of 26" double-drawn hair, which is more than enough for a full quick weave. I was then told it wasn't enough and pressured to buy more hair--including a 16" bundle that did not match my lengths at all. That alone did not make sense. Instead, I went out of my way to purchase additional hair and have it delivered, which was an added expense and inconvenience that I should not have had to deal with. During the service, you repeatedly asked me where I wanted a part--even though the style I showed you had no part. That should have been a clear sign that the style was not being followed. Despite me explaining this multiple times, a side part was still created. From that moment, the foundation of the style was already wrong. The layering was not done correctly. The style required blended, detailed layers, and what I received looked uneven and unstructured. The technique used did not produce the look I asked for, and it was very clear by the end that the hair was not shaped properly. The service also took significantly longer than expected for a "quick weave," which further reflects the lack of efficiency and control during the process. Another major issue was the excessive use of product. I specifically spoke up about the wax stick being applied repeatedly because I did not want my hair to look greasy. That concern was dismissed, and the final result reflected exactly what I said would happen--my hair looked overly shiny and greasy instead of natural and polished. The bang was completely wrong. I clearly stated that I did not want a side bang. The style I requested had a light, wispy bang. Instead, I was left with a heavy, one-sided bang that did not fall properly due to the incorrect structure and track placement. Trying to fix that by cutting more was not a solution because the issue was not length--it was the way the style was built. Let's also address the condition of the install itself. Tracks were showing.Glue was visible.The finish was not clean or professional. Those are not "preference" issues. Those are basic quality issues that should not happen. The final result did not resemble the style I showed--at all. Now let's talk about professionalism. I expressed my concerns before leaving. I also followed up afterward to clearly communicate that I was unhappy with the result. At no point did I receive an apology, accountability, or a genuine attempt to fix the situation. Instead of acknowledging the issue, the response has been to downplay my experience, which is not acceptable. I was charged $267 for a style that I could not wear. I had an event that same night, and I did not even attend because of how my hair looked. I had to cover it with a hat. That defeats the entire purpose of getting my hair done. No client should leave a salon feeling that way--especially after clearly communicating what they wanted and being reassured it could be done. This is not about being "hard to please" or having unrealistic expectations. This is about:- Not receiving the service that was agreed upon- Being charged for work that did not meet professional standards- Having concerns dismissed during the process- And receiving no resolution afterward If the style could not be done, that should have been communicated upfront. I would have respected that and made a different decision. What is not acceptable is saying you can do something, charging for it, and then delivering something completely different. My review stands, and I have every right to share my experience so other potential clients can make informed decisions. Accountability matters, especially in a service-based business. BBB and PayPal will handle this moving forward. It's sad that you lied the way you did but that's expected from a person who has the amount of armpit hair growing from under your arms such as you do.

Where do I start! If you looking for a stylist who can get you right then Ajoi is that! I been…read moregoing to her for years! She always keeps it 100 with me regarding my hair and answers all my hair questions! She's done my silk presses, weaves, faux locs. etc and keeps me looking fly! To top it off she's personable and stay fly herself! She's A One!

I had the pleasure of getting my hair styled by Ajoi earlier this week. This was my first time…read moregetting a crochet style (or any style that consisted of adding hair to my head). I scheduled a virtual consultation prior to scheduling my hair appointment. Ajoi answered all of my questions and provided me with necessary info, in a way that made me feel very comfortable. She also answered any questions that came up between the consultation and hair appointment. Fast forward to the day of my hair appointment -- She started on time! I have never had this happen. Ajoi is warm, sweet, funny and knows how to do some hair! I will be going back!

As soon as I came in the door, I had to get in here to write this review. This was my first visit…read moreand Kim was amazing! She listened, was very communicative and helped me to figure out a length for my cut (bob) that I absolutely love! She was gentle on my hair which is natural. She also provided recommendations for my hair that addressed health which I really appreciated. I am so thrilled to have found someone who is pleasant, professional and the best part.. within walking distance . I had a great first experience and look forward to many more.

From the owner: Kimmie's Touch is the Mane Objective 28 years of service in…read morethe Westchester County area... Mission: Life isn't perfect... But your HAIR can be Haircare is always 1st Specializing in all areas of haircare & hairstyling *Natural Hair *Relaxing Hair *Weaves *Cuts *Braiding *Coloring Walk away feeling beautiful inside and out Follow me on Instagram: Kimmies_Touch #Blackhair

I went in today and showed a picture of how I wanted my braids for my wig. Very simple my hair was…read morewashed and was soft. I told the woman to put water because the braids wouldn't last and she told me she didn't need it. She started off I told her it was wrong then showed her a video. She did a terrible job and the braids are already coming loose. NEVER AGAIN then to charge me $40 for something like this you wouldn't even do to yourself? Yea outrageous. I paid because she still did labor but she didn't deserve anything

Went as a walk-in on Saturday morning around 11am. Had to wait 2 hours to be taken, so make sure…read moreyou go early. I love the way my two French braids came out and the price was competitive. Parking in the area is ample.