my dissatisfaction, the pricing became another issue. Initially, my invoice was increased to $365 under the assumption that I would be purchasing and using Taylor's hair. However, since I did not use her bundle, the total was adjusted to $267. Even at that adjusted price, the service was not worth the cost given the outcome. I expressed my dissatisfaction before leaving the salon and again afterward via text message. I explained clearly that I was unhappy with the results and that the style did not meet my expectations or the standard that had been promised. Unfortunately, I did not receive any apology or meaningful attempt to resolve the situation. read more

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Note that I'm writing from a WHOLE other account since she blocked me from commenting on my initial account, so that emphasizes my point that there was no conflict resolution.  I'm going to respond to this because I don't appreciate my experience being minimized or misrepresented. Everything I stated in my original review is factual, and I have documentation, photos, messages, and receipts to support it. Before my appointment, I communicated clearly about my hair and the style I wanted. I sent photos of my natural hair and multiple reference pictures/videos of the exact look. I was told--clearly--that the style could be done. That is the entire reason I booked the appointment. When I arrived, I was not even serviced by the stylist I originally booked. I was taken by you instead. I gave the benefit of the doubt, assuming that as the owner, you would be more experienced. I again showed the style and explained the details: no part, minimal leave-out, wispy bang, soft layered finish. At that point, there should have been no confusion. I brought three bundles of 26" double-drawn hair, which is more than enough for a full quick weave. I was then told it wasn't enough and pressured to buy more hair--including a 16" bundle that did not match my lengths at all. That alone did not make sense. Instead, I went out of my way to purchase additional hair and have it delivered, which was an added expense and inconvenience that I should not have had to deal with. During the service, you repeatedly asked me where I wanted a part--even though the style I showed you had no part. That should have been a clear sign that the style was not being followed. Despite me explaining this multiple times, a side part was still created. From that moment, the foundation of the style was already wrong. The layering was not done correctly. The style required blended, detailed layers, and what I received looked uneven and unstructured. The technique used did not produce the look I asked for, and it was very clear by the end that the hair was not shaped properly. The service also took significantly longer than expected for a "quick weave," which further reflects the lack of efficiency and control during the process. Another major issue was the excessive use of product. I specifically spoke up about the wax stick being applied repeatedly because I did not want my hair to look greasy. That concern was dismissed, and the final result reflected exactly what I said would happen--my hair looked overly shiny and greasy instead of natural and polished. The bang was completely wrong. I clearly stated that I did not want a side bang. The style I requested had a light, wispy bang. Instead, I was left with a heavy, one-sided bang that did not fall properly due to the incorrect structure and track placement. Trying to fix that by cutting more was not a solution because the issue was not length--it was the way the style was built. Let's also address the condition of the install itself. Tracks were showing.Glue was visible.The finish was not clean or professional. Those are not "preference" issues. Those are basic quality issues that should not happen. The final result did not resemble the style I showed--at all. Now let's talk about professionalism. I expressed my concerns before leaving. I also followed up afterward to clearly communicate that I was unhappy with the result. At no point did I receive an apology, accountability, or a genuine attempt to fix the situation. Instead of acknowledging the issue, the response has been to downplay my experience, which is not acceptable. I was charged $267 for a style that I could not wear. I had an event that same night, and I did not even attend because of how my hair looked. I had to cover it with a hat. That defeats the entire purpose of getting my hair done. No client should leave a salon feeling that way--especially after clearly communicating what they wanted and being reassured it could be done. This is not about being "hard to please" or having unrealistic expectations. This is about:- Not receiving the service that was agreed upon- Being charged for work that did not meet professional standards- Having concerns dismissed during the process- And receiving no resolution afterward If the style could not be done, that should have been communicated upfront. I would have respected that and made a different decision. What is not acceptable is saying you can do something, charging for it, and then delivering something completely different. My review stands, and I have every right to share my experience so other potential clients can make informed decisions. Accountability matters, especially in a service-based business. BBB and PayPal will handle this moving forward. It's sad that you lied the way you did but that's expected from a person who has the amount of armpit hair growing from under your arms such as you do. read more

Bought 4 bundles and a frontal, spent close to $700 . My stylist and myself called to let her know, 2 of the bundles were trash and (the longest pieces in the back) was so matted, it was impossible to wear. 1 bundle was replaced and I had to end up buying another bundle from someone else. A good person or business owner would have replaced the 2 bad bundles, especially after my stylist, a professional, told her the bundles were bad. Worst experience ever. Please don't waste your money with this vendor. read more

Walked into this new business on a whim. Was so impressed with the friendliness and professionalism during my purchase of a closure that I decided to make an appt to come the next day to get a full head weave. Karline was AMAZING!!! Scrubbed my 4c hair and scalp and almost put me to sleep. Steam treatment and blowdry, braid down and install where she always checked on my comfort. I felt no tightness, edges were safe and install was flawless, like it grew out of my head. 1st weave in 5 years and I will come right back to Karline. It was a pleasure to have my hair done by her, very patient, positive and attentive to detail. Received several compliments already. read more

Booked a silk press on StyleSeat as a guest so I couldn't write an actual review. Thus, I'm here on Yelp...and I'm sorry to say but this was the WORST silk press I have ever experienced. I immediately went home and washed my hair and will be wearing it curly and hoping that it's not too damaged. read more

The customer service and professionalism is exceptional. I had been calling around to find and opening for waist length, knotless braids. I had sent a message through Yelp and received a response in an hour. The owner Taylor was very pleasant to speak to and had availability the next day. She gave me prices and details up front and allowed me to call back to set up the actual appointment. I had to place a deposit of 30% (which I don't mind because I had a flight to catch and needed the security). She then called back and said I would be able to come in at 8:00 am instead of 11:00 am because the stylist wants to accommodate to my flight!!!! Tisha did my braids and she was very professional and accommodating. She was on time ( I was late ) and ready to go. She worked with me in helping to create the look I wanted without being annoyed or bothered. I was extremely pleased with the blend on the braids as I had several different colors that needed to be combined. Payment was simple and quick. The space was cute and very comfortable. Over all a wonderful experience with great customer service, professionalism, flexible scheduling and price. read more