I don't usually leave negative reviews, but I feel obligated to share my experience…read more I brought my 2018 Hyundai Elantra in for repairs and was given a quote of $1,394, which I approved. When I picked up the vehicle, my total came to $1,806.92 -- about $500 more than the original quote. I was never contacted to approve any additional repairs or charges. After reviewing the invoice, I noticed I was charged for a part that was never installed. It took five days of contacting the owner to get $135 refunded for that item. I also noticed I was billed $300 for a part that costs around $145 at Advance Auto Parts. When I asked for clarification about the additional $500 beyond the original quote, I was told to speak with the shop manager. The manager is the one who authorized the charges in question, and I never received a clear explanation. The repair involved a timing chain and camshaft gear -- a common issue on this vehicle. While the car is now running properly, the lack of communication, additional unapproved charges, and billing for a part that wasn't installed made this a frustrating experience. I don't mind paying for quality work. I do mind being charged more than agreed without authorization and having to chase down a refund for something that shouldn't have happened in the first place.

Friendly atmosphere Locally owned and operated…read more Quality automotive and body work I felt like family

My 2004 Suzuki Marauder VZ1600 stalled when I put it in 1st gear. I researched possible causes,…read morewhich included a bad side stand switch or bad hydraulic clutch safety switch. I cut the leads to the side stand switch and loope the ends together, but that didn't work. So, I called the Suzuki dealership in Middletown to make an appointment but the advisor said they didn't work on older bikes, just the newer ones. I was very disappointed to hear that! The advisor offered me a short list of possible shops in the area who would work on my bike. Of the four that I contacted via an online request for service, only Magnum Motorcycle Parts and Salvage responded, leaving me a message to "call the shop." I did and spoke with Leonard, the advisor/co-manager, who offered possible solutions to my issue, i.e., bad side stand switch, bad clutch safety switch, or stuck clutch plates! I took my bike to the shop on Friday morning in a rented U-Haul motorcycle trailer. The shop owner, Daniel, helped me unload the bike off the trailer. Daniel and Leonard were exceptionally helpful and said they'd get to it as soon as they could. The next day, Saturday, I got a call from Leonard and he advised me the bike was fixed. I couldn't believe it. I was expecting a long wait - weeks or longer. Leonard told me the clutch plates had stuck together (the oil acted like a glue) because the bike had sat in my garage over the Winter and most of Spring without being ridden. The service technician was able to separate the clutch plates, and he also welded the side stand wires back together. When I picked up my bike, I was thrilled when I started it and put it in gear and road it 20+ miles to my home. Daniel and Leonard were outstanding and very informative as to possible solutions. Excellent customer service and the tech did a great job identifying the actual problem with the clutch plates and then fixing my mistake, i.e., repairing the cut wires on my side stand switch. I would most highly recommend the Magnum Motorcycles for repairs. Their repair pricing was very reasonable, and they got to my bike quickly. The bike was fixed within a day after dropping it off. Now that's great customer service! Thank you Daniel and Leonard! You guys are awesome! Terry Prospect, KY

I highly recommend you not using these people they have destroyed my bike brought it in there for…read morethe carbs to be synced it was running when I brought it in and now I paid 270 $for a bike that is not running that the engine oil was full of gas the choke lever is broke now and my paint on my gas tank is all messed up and now for some reason there is no antifreeze in my bike it's full of water I have videos and pictures of the same day I brought the bike to them before they got it they are crooks that want to mess stuff up on your bike to make more money on the job someone needs to go and investigate this place because this cannot be a certified bike mechanic shop​​​​​​​​

Overall, I had a very pleasant experience at the Harley-Davidson store in Louisville, KY. The staff…read morewas friendly and helpful from the moment I walked in. One representative was especially patient and kind as I FaceTimed with my son so he could choose the shirt he wanted -- she didn't rush me at all and made the experience smooth and enjoyable. She also took the time to show me the children's section, where they had the cutest little jackets! I picked up a few great items (as listed on my receipt below), and was impressed with their small but thoughtful selection for kids -- something you don't always see in every Harley store. They accept tap-to-pay, which was convenient, and the parking lot is wheelchair accessible, which is a big plus. The only downside came during checkout. When the representative asked if I had a Harley-Davidson account for points, I explained that I was just passing through and didn't. She told me that points could only be earned at that specific store -- which I later learned is not true. Harley-Davidson reward points should apply across locations. So unfortunately, I won't be getting credit for my purchase. Whether it was a misunderstanding or a lack of training, it was a disappointing end to an otherwise great visit. Still, the store had a welcoming vibe, and the staff was kind and attentive. Just be sure to ask about your rewards account if you're hoping to earn points on your purchase!

This review is for the Basic Riding Course offered at Bluegrass Harley Davidson, March 2025…read more Although I do not have firsthand experience of taking this particular class here at the Bluegrass Harley Davison, I did help my SO enroll, gain access to the online portion, and sat through majority of the day-1 classroom portion, observe the day-2 classroom activity, day-2 riding range, and day-3 riding range. On day 1, students are required to have their completion certificate for the online portion, a long sleeve shirt or jacket, long pants or jeans without rips, over the ankle footwear, full fingered gloves, eyewear, and a D.O.T. approved motorcycle helmet (the brochure does specify that the helmet must be full face or 3/4, and indicates that no half helmets are permitted, however, this specific note regarding the half helmet is not included in the email sent to students). There were a few loaner helmets available for those whose helmets were not D.O.T. or training compliant. Both the classroom and range are done at the Bluegrass Harley Davidson facility. The classroom is located on the second floor above the showroom and the riding range is the parking lot to the left as you are looking at the building. During day 1, students are given a tour of the Bluegrass Harley Davidson facility and shown a bike similar to what they will use during the range days. The instructors, Randy & Ed, were friendly once we met them in person. My only qualm is in all the pre-class emails, they stated that if there are any questions prior to the class starting, you could use the email address provided. We did send an email 2 or 3 days prior to the class starting, but no one ever responded. The classes are set up for 12 riders at a time, which is great and gives the students enough interactive time with the instructors. The class uses Jump Start 500 for training bikes [similar to the one pictured, except this shows a 750]. For taller or heavier students, this bike may be a bit small, but they should be able to manage for two days of training. The range day is two full days that goes over a series of riding exercises. First, one instructor is on the bike dempmstrating to the students what needs to be done. The other instructor verbally explains it, and then the students will do the activities themselves. Although there are no designated lunch periods, students are able to stop and eat or use their breaks to eat if they bring food. Water and granola bars were provided. I think the class is worth the $150 value. The online course portion's fee is waived and throughout the training, students get water and granola bars, as stated above. At the end of training, students receive a completion certificate, their MSF safety foundation card, a written test waiver for Kentucky license holders - good for 1 year from the class date, and a Harley Davidson t-shirt. I would highly recommend this training to others.

I hired Nicholas to inspect a used out of state vehicle for me at a local dealership in 47150. He…read morereplied to my request very quickly via Yelp, set up a time for the following day, and showed up to the dealership even earlier. He was very thorough with his inspection, sent me photos of his findings, and gave me very insightful details. I am very happy I found a trustworthy mechanic and looking forward to purchasing the vehicle now knowing it was looked over by such a knowledgable mechanic.

Had repairs done. Ended up costing more and my car was damaged when I got it back and wouldn't take…read moreresponsibility. Never again Car was also filthy when I got in. Mud and grease everywhere.

Had to replace my brakes. Quoted a good price and got it done fast. Definitely will use them again.read more

Have always had Good prices,and their Service is Top Notch, go and see Glen and you will be in Good…read moreHands....I am getting ready to send a Friend to see Them? Thanks,Guys?

The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

Harley-Davidson Louisville is a good location. Since B purchased his Harley we've been to quite a…read morefew Harley-Davidson stores, and this one offers fast, friendly, helpful service, and a wide selection of bikes and merchandise. Recently we visited this location and B purchased new lights for his bike. He had planned to take them home to install them, but one of the guys working the counter offered him tools to use there and he was able to put them on his bike before even leaving the store, which was great! We've had personal experience with the staff in parts and clothing/merchandise, and it's all been really good. The only complaint I have about this location is that on a recent visit I saw some staff not wearing masks, particularly a guy who was gift wrapping for someone. And not only was he not wearing a mask, I heard him making jokes about masks and hand washing while I was shopping. Needless to say, I avoided that guy like the plague. (No pun intended.)

I purchased a Road King just over a month ago. It is a 2011 model. I returned it for dangerous…read morefront brakes just over a week from purchase date. Their tech said the front brakes were fine. I measured the swelling on the front rotors. the bike vibrates dangerously during hard braking. One side was horrible. No response from the dealer when I called and left a message. Beware of a store that sells dangerous bikes and turns a blind eye when you try to get it corrected. I have been to many dealers for bikes and this is beyond the worst. -REX A.

Kavanaugh Complete Car Care Review While driving across the…read morecountry, my car developed broken stabilizer bars, and I needed help fast. After checking reviews, I found Kavanaugh Complete Car Care, and I'm so glad I did! From the first call, Karen was incredibly kind and helpful -- she quickly sent a repair quote, scheduled our service, and even arranged for a rental car to pick us up directly from the shop. The pricing was fair, the work was done efficiently, and the customer service was exceptional. It's rare to find a shop that treats travelers with such honesty and care. I highly recommend Kavanaugh Complete Car Care to anyone needing reliable auto repair and genuine customer service!

I reached out to this shop hoping for a quick tune-up on my 2004 F-150 4.6L Triton just spark plugs…read moreand ignition coils. I had already purchased brand new genuine OEM Motorcraft parts myself. All I needed was the labor for the install to save some time, since I'm perfectly capable of doing the job myself. They refused to use my parts, even though they were OEM. The policy is apparently no customer-supplied parts, period. I understand not wanting to use customer parts for more complex repairs, but for a simple tune-up like spark plugs and coils, it really shouldn't have been a problem with genuine OEM Motorcraft parts. It felt like it was purely about marking up the parts themselves rather than any real concern. For something as basic and straightforward as plugs and coils, this rule is ridiculous and frustrating. Ended up doing it myself. If you're capable of handling a basic tune-up yourself and just want to pay for labor to save time, this isn't the place their inflexible policy will waste your time instead.