Bear with me, because this is going to be quite a review. I had been going to Probilt for a few years, and had gotten good work done. I was happy I had found a decent auto repair shop. Then...it all came crashing down. I went in for a routine oil change over a year ago, and when I picked it up, they charged me and I paid and I figured that was that. The mechanic, (whom I'd not seen there before,) brought it out and asked me "Did they talk to you about the timing belt?" "No." I said. He then proceeded to tell me how the timing belt had "slipped a tooth already", and that it "can lead to engine damage." I said I'd look into it but he said it would be okay to drive. When I got in my car and started driving (it's a 5-speed 2012 Ford Fiesta,) I IMMEDIATELY heard grinding and there was little to no acceleration. Remember: it was FINE when I took it in, and I had just driven a long distance trip with no problems. I brought it in for a routine oil change. I stopped off and called them back and took it back in. The woman at the front desk remembered that she hadn't remembered to tell me about a potential issue. I dropped it off again and they continued to look at it. They called back a few DAYS later and told me that it had slipped and they don't fix that. I was livid. They said they weren't covering anything financially and that it was something they couldn't help with. These are people I had gotten used to seeing and had been on friendly terms with for at least a couple years. I went to get it towed back to my home. When I got there and spoke with the tow truck guy, he said he had been towing a lot from Probilt lately and they had apparently been under new ownership. That made perfect sense. The people on the phones seemed completely different than they had been and the new mechanic seemed more than subpar. It felt as if they were just churning through cars and didn't care about anything but the payments anymore. I will NEVER go back there, and I warn anyone else against this place. Hopefully, it shuts down soon, if it hasn't already. I notice most of the good reviews are from years and years ago. read more

Saved my butt in a tight spot. Took care of my blown head gasket and crankshaft gasket quickly and for a great price. Will return if I ever need anything else. read more

They have worked on my husbands cars for about 7-8 years now. Always have been friendly, informative and fixed hiccups when they occurred. I noticed an oil leak, called just hoping for them to look at it or for a temporary fix considering it was the week of Christmas and assumed they'd be booked up. Well, not only did see and fix my leak all in the same day, they gave us a discount. I can proudly say my husband and I will always recommend this shop and will take all future cars there for as long as they take customers. read more

I was driving from Columbus to Nashville and some metal piece from under the front of my car came loose and was dragging on the road. I was driving through Louisville, but it was just after 5, so I was panicking and found Probilt on Yelp. I decided to go there since it was open until 5:30 on the hope that they could somehow fit me in and I could be on my way. I showed up at 5:20pm. Explained my problem. They IMMEDIATELY took my car in, checked it out, and within 10 minutes it was fixed and ready to go. I went to pay and they REFUSED to take any payment for it despite my repeated offerings. I was stunned at how nice they were to do that. I wish these guys lived in my city because I would only go to them. Great people, great work. Please go here for any of your automotive needs. read more

You know that feeling when your car's check engine light comes on? And you stare at it, hoping it will somehow disappear without you having to do anything. But it doesn't. You avoid eye contact with it, pretending it's not there for a few days. Until your guilt eats away at you and then your dad says he'll take care of it, but you're an adult by god and now you feel stubborn and have to fix it yourself. Yep. That. Ugh. I have a 2007 Mazda 6 and Probilt offered (I think) the best price to replace my 02 sensor. I knew from having the code pulled at AutoZone that the issue was an 02 sensor, but Keith wanted to complete a full diagnostics exam on it - just in case. He charged $106 for that while the Mazda dealer would charge $125. Okay. I made an appointment for the diagnostic test for the same day I called (Tuesday). I was amazed they could get me in. I arrived 10 minutes before my scheduled time and the guys were finished within 40 minutes of taking it back. Super fast. Turns out, I was right. It was the 02 sensor. Yay me! Knowledgeeee. Mazdas are funky and apparently require federal grade 02 sensors which are more expensive and harder to find. Oh boy. Keith made some calls and found one in town, but it was $80 more expensive than shipping one in from Chicago. Uhhhh, I'll take cheaper for $200, Alex. The part wouldn't be in until Thursday morning so I made another appointment for Thursday at 8:30 am. I arrived back at the shop, which is a nice 12 minutes from my house and also close to where I work at UofL, promptly at 8:20 am. The part hadn't arrived yet, but Keith called his shipping driver and told him to drop whatever he was doing and deliver that part pronto. Within 10 minutes, it had been delivered. Wowza. They took my car back and it was replaced within 20 minutes. Holy speed. All in all, I paid $375 (part + labor + diagnostic test). I secretly hoped he would take off the cost of the diagnostic test since I came in knowing what the problem was...but alas, he did not. Why I didn't give 5 stars. The shop itself was clean, Keith himself is incredibly nice, and the guy who replaced the part came out to tell me he had used some lubricant to help remove the part and it might create smoke and smell once I turned the engine on. I appreciated their honesty and their speediness. What's better, they offer a shuttle service to take you to work if you need to! I ended up waiting in the lobby since it wouldn't take long, but liked that I had an option if need be. read more

Probilt Automotive - Auto Repair Near Me - Louisville, Kentucky

Probilt has always helped me with my needs. The first time I needed their assistance, I REALLY needed them. My axel rod literally broke in half and was stuck in a parking lot. My car was easily fixed without problem for a reasonable price. Secondly I needed a repair to a headlight which they were able to do, although my dad had previously done some damage to it. For this reason, there was some extra labor and I was charged more money than expected. The third time I went to Probilt, I was in need of a new bulb for one of my turn indicators. The team replaced free of charge (I'm uncertain if this was due to the $98 charge on my previous headlight bill), but regardless, I was satisfied. This fourth time I went, was for an oil change. This was within covid restrictions time. There was a few chairs in front of the front desk to help spread out customers from the employees. The employees were not wearing masks, but at the time, I believe the door was also open. Still, probably not "covid kosher" but alas, here were are. #2020 This place is a smaller "mom/pop" kind of facility, nothing fancy, but everyone has been pretty nice and let me know when other things on my car might be in need of some repair. read more

I drove into Louisville from Cleveland Ohio in our antique diesel truck. As fate has it...it died on Thursday afternoon in the middle of no-where. My tow truck driver stated that this would be the only place he recommended for diesel repair. We got to Probilt and I could see by the parking lot there where a lot of cars in for repair. Damon-who already looked overloaded, said he would give it a look. Because the truck is so old I know it took a lot of effort to 1 find the parts 2 Get them installed. Damon got it done and I was on my way on Saturday, drove like a top! The repair cost was very reasonable...they could have easily taken advantage of my situation!!! Damon and Probilt I am grateful from the bottom of my heart!!! read more

Really impressed and grateful for the honesty of Damon and the guys there. They did me a real solid and helped me avoid buying a car that someone had purposely hidden some issues on. It's nice to know people like Damon and the guys at ProBilt are looking out for the little guy. Thank you all! read more

I'm afraid our experience was rather poor and even confusing for the second shop we went to for the subsequent work stemming from Probilt. For starters, they have a system in place where they keep notes on a computer but do not share that information with you on your receipt. Such was the case when we asked them to check our suspension, brakes, steering system, and tires... TIRES. They told us the tires were fine. The same tires that the tire shop said the following week we're extremely dangerous to have on my car and should have been replaced on the spot; the rubber had worn all the way down and the metal fibers were sticking out. When I called to address this, the guy on the phone said on his computer notes, it suggested new tires, but they didn't bother telling us. However, they did charge us $1,100 to replace two control arms and two ball joints and rotate our tires (found out later two other shops only charge $500 for same work). Just rotate, that's it. So they took off the tires and didn't care about the condition of them. Also, there was no alignment done. It was very much needed with how bad the pulling was. This is where some controversy starts, the tire shop who actually took care of us and gave us new tires could not align the tires because the rear laterals were messed up so bad, but they also stated alignment should have been done if the ball joints we're replaced, regardless of any control arm work, but that means Probilt should have caught the bad rear laterals and told us. After calling 3 other mecahnics, I called Probilt again, and he stated A THIRD TIME, while I had him on speaker with a mechanic next to me, alignment was not necessary. The shop that took care of us theorized that either Probilt was too lazy to align or they possibly don't even own the alignment machine as it's very expensive. Their negligence has put my wife in danger and has also led to other issues which I will be addressing with the attorney on my next appointment. TL;DR. Probilt had a blank check, didn't tell us tires were dangerous, ignored some stuff, charged $1,100 on what would be $500 at a few other places, and other mechanic shop are questioning their integrity/knowledge read more

We were traveling through Louisville and woke up to find we had a flat tire. We were able to get to Probilt, and they were a godsend. They took a look right away (without making us feel like we were an inconvenience), figured out that a plug in the tire would get us home to Chicago, and had us on the road in no time--all for $10 plus tax. A shop that treats people fairly even when they're not likely to be repeat customers is a true gem. And a trustworthy mechanic is worth his weight in gold. read more

Top notch. Great customer service, competitive prices and clean. My car was having issues and this shop isn't too far from me so I called over. Great service on the phone, made an appointment to drop the car off the next business day. When I dropped it off and explained to him what was wrong he typed everything I told him into their computer system, that gave me the warm and fuzzies. They have a shuttle and are happy to drive you where you need to go. Great communication from start to finish. New rotors, pads, tune up and fuel system cleaning done that day. I was very happy with the price and they did a military discount. It's a relief to have a great neighborhood shop. read more

Best auto mechanic business in Jefferson County. They are very conscientious and friendly!! read more

Probilt Automotive - Preston Highway at the Wstterson( I-264) - Auto Repair Near Me - Louisville, Kentucky

Keith and his family have an old fashion value business here. I have used them three times so far a year apart and the service is great. I believe them to be fair and efficient. They have two locations with a family presence in each. On one event I was caught with a power window motor that had failed with the window down. I attempted to fix myself and was without proper tools. They fit me in at the Jefferson location and I was out the door in 45. I would feel comfortable sending my daughter here. read more

Loyal customer 20+ years. Through Honda's, Toyota's, Cadillac's, Lexi,and Nissan's, Keith and company have not only taken excellent care of our cars, even when he doesn't hear what I hear, but have always steered (see what I did there) us to other reputable and reasonable businesses when solving 'other' car issues. Can't go wrong here. Honest and cuts to the chase. read more

Had a clutch go out while driving from out of town. Friendly service, quality work, reasonable price. If I lived in Louisville I would be back. read more

I was in Louisville from out of town and the day I was supposed to leave I found that my car had a massive oil leak. I looked at reviews for various places online where to take my care and ended up choosing Probilt. Initially when I called, they didn't seem like they could get me in that day but I told them my story and they took me right away. I received an estimate within a reasonable amount of time (a few hours) and they had my car fixed a few hours after that. During casual conversation I mentioned I was a student and they said they could even give me a student discount so the amount I paid was even less than their initial estimate. I highly recommend this place to anyone needing their car fixed. read more

Most salt of the earth, honest, thorough and time efficient guys you could EVER hope for! Scott was amazing! Thank you SO much for getting me back on the road so quickly and with complete peace of mind! -S (Nashville, TN) read more

If I lived in Louisville this would be my shop. They stopped what they were doing to inspect my car even though I was just passing through town. Incredibly nice people. read more

We were visiting from TX and van would not start. Got it started with a jump and drove it to Probilt. Excellent service, friendly owners and quickly resolved problem. Very reasonable. Highly recommend for good, honest service read more

This folks are amazing. In town for rodeo. Truck just quit on us. Called them up. Tow truck arrived within fifteen minutes. Fuel pump had gone out. Within 3 hrs we are back on the road. Great service, great personnel. Would recommend to everyone. Thank you so much. read more

I took my car to Probilt with a part I had already purchased, asking them to simply install it. Not only did they overcharge for a simple installation, but they also performed and charged me for an additional service that I didn't ask them to do. Do not go here. It's a waste of money! read more

I live in Wisconsin. My college age(GO CATS!) daughter's car's alternator went out on her while going to work. I called a tow company and had it brought to Probilt on Prescot Hwy. Somewhere en route the ignition switch mysteriously was damaged. (not by Probilt) Scott went out of his way to get to the root of that problem and fixed the original problem also. He was polite and very informative over the phone and I appreciate all he did. I highly recommend this service center to anyone. read more

When I moved to Louisville, I was concerned with finding a reliable, honest auto shop. After a few shady choices, I landed at Probilt due to the Yelp reviews. Probilt has serviced my car for 3 years now and I couldn't be happier. The team is knowledgeable, honest, and keeps great records of all maintenance. They always provide solid reasoning for all suggestions as well as cost and feasibility to delay/avoid. My auto knowledge is lacking, and they are able to decipher my silly explanations and find the root cause of my troubles. Scott has been nothing but wonderful to work with. ALSO, they will give you a ride to & from work which is so helpful. Seriously, I can't recommend Probilt enough. They are wonderful, do great work, and genuinely look out for their customers. read more