Overall, I had a very pleasant experience at the Harley-Davidson store in Louisville, KY. The staff…read morewas friendly and helpful from the moment I walked in. One representative was especially patient and kind as I FaceTimed with my son so he could choose the shirt he wanted -- she didn't rush me at all and made the experience smooth and enjoyable. She also took the time to show me the children's section, where they had the cutest little jackets! I picked up a few great items (as listed on my receipt below), and was impressed with their small but thoughtful selection for kids -- something you don't always see in every Harley store. They accept tap-to-pay, which was convenient, and the parking lot is wheelchair accessible, which is a big plus. The only downside came during checkout. When the representative asked if I had a Harley-Davidson account for points, I explained that I was just passing through and didn't. She told me that points could only be earned at that specific store -- which I later learned is not true. Harley-Davidson reward points should apply across locations. So unfortunately, I won't be getting credit for my purchase. Whether it was a misunderstanding or a lack of training, it was a disappointing end to an otherwise great visit. Still, the store had a welcoming vibe, and the staff was kind and attentive. Just be sure to ask about your rewards account if you're hoping to earn points on your purchase!

This review is for the Basic Riding Course offered at Bluegrass Harley Davidson, March 2025…read more Although I do not have firsthand experience of taking this particular class here at the Bluegrass Harley Davison, I did help my SO enroll, gain access to the online portion, and sat through majority of the day-1 classroom portion, observe the day-2 classroom activity, day-2 riding range, and day-3 riding range. On day 1, students are required to have their completion certificate for the online portion, a long sleeve shirt or jacket, long pants or jeans without rips, over the ankle footwear, full fingered gloves, eyewear, and a D.O.T. approved motorcycle helmet (the brochure does specify that the helmet must be full face or 3/4, and indicates that no half helmets are permitted, however, this specific note regarding the half helmet is not included in the email sent to students). There were a few loaner helmets available for those whose helmets were not D.O.T. or training compliant. Both the classroom and range are done at the Bluegrass Harley Davidson facility. The classroom is located on the second floor above the showroom and the riding range is the parking lot to the left as you are looking at the building. During day 1, students are given a tour of the Bluegrass Harley Davidson facility and shown a bike similar to what they will use during the range days. The instructors, Randy & Ed, were friendly once we met them in person. My only qualm is in all the pre-class emails, they stated that if there are any questions prior to the class starting, you could use the email address provided. We did send an email 2 or 3 days prior to the class starting, but no one ever responded. The classes are set up for 12 riders at a time, which is great and gives the students enough interactive time with the instructors. The class uses Jump Start 500 for training bikes [similar to the one pictured, except this shows a 750]. For taller or heavier students, this bike may be a bit small, but they should be able to manage for two days of training. The range day is two full days that goes over a series of riding exercises. First, one instructor is on the bike dempmstrating to the students what needs to be done. The other instructor verbally explains it, and then the students will do the activities themselves. Although there are no designated lunch periods, students are able to stop and eat or use their breaks to eat if they bring food. Water and granola bars were provided. I think the class is worth the $150 value. The online course portion's fee is waived and throughout the training, students get water and granola bars, as stated above. At the end of training, students receive a completion certificate, their MSF safety foundation card, a written test waiver for Kentucky license holders - good for 1 year from the class date, and a Harley Davidson t-shirt. I would highly recommend this training to others.

My 2004 Suzuki Marauder VZ1600 stalled when I put it in 1st gear. I researched possible causes,…read morewhich included a bad side stand switch or bad hydraulic clutch safety switch. I cut the leads to the side stand switch and loope the ends together, but that didn't work. So, I called the Suzuki dealership in Middletown to make an appointment but the advisor said they didn't work on older bikes, just the newer ones. I was very disappointed to hear that! The advisor offered me a short list of possible shops in the area who would work on my bike. Of the four that I contacted via an online request for service, only Magnum Motorcycle Parts and Salvage responded, leaving me a message to "call the shop." I did and spoke with Leonard, the advisor/co-manager, who offered possible solutions to my issue, i.e., bad side stand switch, bad clutch safety switch, or stuck clutch plates! I took my bike to the shop on Friday morning in a rented U-Haul motorcycle trailer. The shop owner, Daniel, helped me unload the bike off the trailer. Daniel and Leonard were exceptionally helpful and said they'd get to it as soon as they could. The next day, Saturday, I got a call from Leonard and he advised me the bike was fixed. I couldn't believe it. I was expecting a long wait - weeks or longer. Leonard told me the clutch plates had stuck together (the oil acted like a glue) because the bike had sat in my garage over the Winter and most of Spring without being ridden. The service technician was able to separate the clutch plates, and he also welded the side stand wires back together. When I picked up my bike, I was thrilled when I started it and put it in gear and road it 20+ miles to my home. Daniel and Leonard were outstanding and very informative as to possible solutions. Excellent customer service and the tech did a great job identifying the actual problem with the clutch plates and then fixing my mistake, i.e., repairing the cut wires on my side stand switch. I would most highly recommend the Magnum Motorcycles for repairs. Their repair pricing was very reasonable, and they got to my bike quickly. The bike was fixed within a day after dropping it off. Now that's great customer service! Thank you Daniel and Leonard! You guys are awesome! Terry Prospect, KY

I highly recommend you not using these people they have destroyed my bike brought it in there for…read morethe carbs to be synced it was running when I brought it in and now I paid 270 $for a bike that is not running that the engine oil was full of gas the choke lever is broke now and my paint on my gas tank is all messed up and now for some reason there is no antifreeze in my bike it's full of water I have videos and pictures of the same day I brought the bike to them before they got it they are crooks that want to mess stuff up on your bike to make more money on the job someone needs to go and investigate this place because this cannot be a certified bike mechanic shop​​​​​​​​

I purchased a Road King just over a month ago. It is a 2011 model. I returned it for dangerous…read morefront brakes just over a week from purchase date. Their tech said the front brakes were fine. I measured the swelling on the front rotors. the bike vibrates dangerously during hard braking. One side was horrible. No response from the dealer when I called and left a message. Beware of a store that sells dangerous bikes and turns a blind eye when you try to get it corrected. I have been to many dealers for bikes and this is beyond the worst. -REX A.

Make sure you're returning before 30 days or your stuck with it. Tags on, passed the date, they…read morecould EVEN SEE on their screen that he BOUGHT IT HERE AND THE DATE. This is a summer shirt and is STILL ON A DISPLAY. Its not discounted even. She told me she was gonna "put this back in the bag and give it to you. Past 30 days. I just wanted store credit, exchange, whatever. I guess even THEY don't want their crap. Harley Davidson is practically in the toilet as it is, and I said so. Along with the piss poor customer service. I've been trying to sell a Harley for friends and it's ridiculous how little it's worth is compared to a couple years ago. My BF was WITH me, so I did not go to the big boy desk. I wouldn't do that to him here. I don't even particularly care about the damn t shirt anymore. Past 30 The general attitude of the employees was just stinko bad. ALSO- I've been trying to help friends sell a HD Road Glide. We can hardly GIVE THE DAMN THING AWAY. HARLEY HAS SHIT THE BED with its existing customers. We saw more than a few CLOSED on our road trip this year. Not a big wonder WHY.

I bought some tires for my 2009 VTX 1300 gave him a call asking him to give me a quote he quoted me…read morelower than I thought it was gonna cost and did an excellent job. I highly recommend.

Took my 2002 Road king in for clutch issues. They were very accommodating and friendly. Found the…read moreissue and performed a full service on it. It runs and shifts better than than it has the entire time I've owned it. Very satisfied.

I don't usually leave negative reviews, but I feel obligated to share my experience…read more I brought my 2018 Hyundai Elantra in for repairs and was given a quote of $1,394, which I approved. When I picked up the vehicle, my total came to $1,806.92 -- about $500 more than the original quote. I was never contacted to approve any additional repairs or charges. After reviewing the invoice, I noticed I was charged for a part that was never installed. It took five days of contacting the owner to get $135 refunded for that item. I also noticed I was billed $300 for a part that costs around $145 at Advance Auto Parts. When I asked for clarification about the additional $500 beyond the original quote, I was told to speak with the shop manager. The manager is the one who authorized the charges in question, and I never received a clear explanation. The repair involved a timing chain and camshaft gear -- a common issue on this vehicle. While the car is now running properly, the lack of communication, additional unapproved charges, and billing for a part that wasn't installed made this a frustrating experience. I don't mind paying for quality work. I do mind being charged more than agreed without authorization and having to chase down a refund for something that shouldn't have happened in the first place.

Friendly atmosphere Locally owned and operated…read more Quality automotive and body work I felt like family

I had vehicle towed to Accurate Automotive. They said it would be $89.92 to do an engine…read moreanalysis. After doing the engine analysis, Accurate Automotive informed me the timing chain was broke. They informed me it would be 1400.35 to complete the repairs. I gave consent to proceed with fixing the car by replacing the timing chain. After starting the repairs, Accurate Automotive informed me the engine was damaged from the timing chain breakage. They offered to put in a new Jasper engine at a cost of $7200. I declined to have new engine installed in car. I inquired how much it would cost to repair the existing engine. They informed me they did not know without taking the heads apart, at a cost of $200 - $300. I declined further analysis. When I made arrangements to have car towed elsewhere, I was then charged $269.73, and they could not give me an estimate of what it would cost to repair the engine. My authorization of additional labor was based the understanding that they could repair the car by installing new timing chain at a total cost of $1400. Additionally they did not even put the car back together. When I went to discuss the bill, I was told to get the "H" of his property.

I have taken my cars to many different places over time; however, this business is THE BEST. I have…read morebeen bringing my cars to Accurate Automotive for over 15 years and have the upmost trust in them. They treat your car as if was theirs; and, you as if you were family. I highly recommend them.

Called to ask about tire service and they were able to fit me in quickly to get me back on the…read moreroad. Knowledgeable and really helpful.

This place does an amazing job. The quality of work completed is excellent. They are very…read moreknowledgeable about the work they do & they'll let you know if what you're needing is beyond their abilities. They aren't overpriced! whatever service you request, they do their best to get it done & they complete it in a timely manner. They also communicate very well. They will always have a customer in me. 10/10 worth the drive for great service.

Highly HIGHLY recommend Barnes Auto. They are so kind and even went out of their way to give me a…read moreride home when I brought my car in. Never once did I feel pressured to do more than necessary on my car. They called & texted to keep me updated. After my experience with Barnes, I can't imagine taking my car anywhere else in Louisville. I will definitely be back!

I've been a customer of Barnes Auto for 30 years, and I can confidently say they've earned my full…read moretrust. I rely on them for oil changes, regular maintenance, and more. Barnes Auto handles all of your automotive needs--tires, batteries, repairs, and general upkeep--with professionalism and care. This family-owned business is a pleasure to work with. They're knowledgeable, kind, and above all, trustworthy. I highly recommend Barnes Auto to anyone looking for reliable and honest automotive service.