Technically accepting new patients" is doing a lot of heavy lifting here Called to schedule an initial consultation and was told the first available appointment was 4 weeks out -- fine, totally reasonable. But when I asked about scheduling a cleaning at the same time, I was told the wait for a teeth cleaning is a **minimum of 7 months**. Seven months. For a cleaning. When I pointed out that their website lists them as accepting new patients -- which is misleading if you can't actually get basic preventive care for the better part of a year -- I mentioned I'd be contacting Delta Dental to flag the discrepancy. I also asked to speak with the doctor directly. Dr. Kafayi got on the line and explained that it's a long-established practice with a significant backlog. Fair enough -- but here's the thing: if you have a 7-month backlog on cleanings, you are not meaningfully accepting new patients. You're just putting them on an indefinite waitlist. What really sealed the one-star review was how the call ended: mid-conversation, he wrapped up with a cheerful "have a great day" and hung up. No resolution, no apology, just... click. Update your website to accurately reflect your availability. Patients deserve to know what they're actually signing up for before they call. read more

My partial denture had a small piece broke off ten days ago. In the ensuing few days I continued to eat my meals with the partial denture, but my eating experience got progressive miserable such that I stopped using it until my teeth cleaning yesterday. After my hygienist did her part, Dr Kafayi came and heard my story. He patiently listened, looked at the broke off piece and the denture, asked me to put the denture on, examined and instructed his dental tech what to do with the denture. Ten minutes later, I had the denture to try it on and felt good. Now that I had three meals without any discomfort and slight pain with every chew, I am very grateful to everyone in the office who are friendly and worked so well. read more

I was struggling to find a good dentist in the East Bay and ended up finding Dr. Kafayi in SF. I'm willing to make a special trek into the city for my teeth, and after my first visit, it was definitely worth it. The office is super clean, everything is sanitized, and the entire team is incredibly kind. As a plus, the office is on a pretty high floor in the building, so you can get some incredible views of the city in the waiting area or even in the dentist's seat. Dr. Kafayi checked each of my teeth individually and even took the time to do my teeth cleaning himself. For parking, I would recommend the Sutter Stockton garage -- it's cheap, big, and really close to the dentist. If you don't live in SF and are interested in coming here, you can always use appointments as an excuse to have fun in the city like I am! read more

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My Delta HMO is a flimsy insurance. Also my mouth requires a host of pricey specialists. Because of that I have been trying to find other cheap ways to more comprehensive treatments. The search for specialists --on my budget-- has been a pain. This dental office has been reasonably good as a minimal base for my more basic dental needs (on my Delta HMO). read more

This is the dentist assigned to me. Called to schedule an appointment for an initial visit. Their voice mail did not indicate they were closed for vacation nor anything like that. It simple said to leave your name & number, someone will call back. Left a few messages. One week later and no call back. If they can't return a simple call then I won't go here. Screams of inefficiency and apathy. Reviews aren't favorable so I will heed their warning. read more

This dentist is the worst. I have several crowns, and when I went to his office because of tooth pain, he asked me to remove them so he could see what was going on. I listened to him and spent 10k on new crowns, which he did. Now, my gums are inflamed, and my teeth are mobile because of how bad his work was. He also told me I had gum recession, and I did a gum transplant with another doctor he recommended, but it was just a waste of money. His work is terrible, and he will always ask you to do something else and pay him more. read more

I am very pleased with Dr. Kafayi and his team. They are all very professional, friendly and competent. His hygienist is very thorough. Dr. Kafayi always lets you know what he is about to do before doing it and makes sure you are comfortable. Surprisingly, his needles for numbing didn't hurt. Kaiser Senior Advantage plan has contracted with one of Delta Dental's plans which Dr. Kafayi accepts. If you are interested in having your teeth cleaned, the appointments are far out so schedule them as soon as possible. The office is well managed; the dental work performed is excellent and I highly recommend going to him for any dental needs you have. read more

What a terrible dentist. They actually "canceled me" and refuse to see me because I did not do a crown in the time frame they recommended. I guess he really needs the money and tries to force people into doing expensive procedures. Last time I was in for a cleaning he did not even stop by to say hello let alone check if anything was going on with my teeth/gums. Anyways happy to be rid of this person. read more

Dr. Kafayi has been my dentist from when I was a child. Unlike other dentists, I was genuinely excited to go to dental checkups. His work is precise, methodical, and with a steady hand you can tell that he isn't rushing to get your teeth finished. He cares about your hygiene and your oral structure. Dr. Kafayi has a professional and respectful staff that puts your nerves at ease. The office is squeaky clean and has proper sanitation and ventilation throughout the entire suite. I would recommend him to anyone looking for a new dentist or anyone looking to switch their dentist. read more

So the chip a tooth and started calling dentists on April 18th to see if someone could fit me in. So with wonderful lady at reception said yes we are taking new patients and can fit you right in. So he charges my insurance to do an exam and then states it will be August be for I can have the actual visit. What a scam artist. read more

Kafayi Kevin, DDS - General Dentistry Near Me - San Francisco, California

I had my first appointment on Monday, Jan. 18. Waiting room was great! Clean, bright & relaxing. The entire office staff, Dr. Kafayi, Alla, and Trina were very professional. My issue is with scheduling. After initial exam, Dr. Kafayi said I'll need some serious work to treat my gum. So deep cleaning is needed. But Alla scheduled the procedure 2 months from my first appointment! To get my deep cleaning done will take until mid- April. Idk, is it just me? Am I being unreasonable to expect to get my treatment started at least the next few weeks or so. read more

Dr. Kafayi is an excellent dentist. I've been going to him for a few years now for regular cleanings and a teeth whitening procedure at one point. He does a thorough job, the staff is efficient, and his demeanor makes the experience more relaxed. I highly recommend him and his practice. read more

Having DeltaCare USA insurance is accepted but they try to sell you on more services and everything else, they refer you to another dentist that 'specializes' in xrays for evaluation, teeth extraction, etc.. They refused to do annual cleaning unless I do deep cleaning (at extra charge of course). Also, dentist can probably do the other services but doesn't. ie simple tooth extraction (not a molar, etc). Assume it's not worth his time or reimbursement doesn't cover sufficiently. My wife's Delta Dental dentist does everything, unless it truly needs a specialist. Dr seems competent & professional, office clean, staff are friendly and efficient. Do get a receipt if paying cash for copay as was billed for copay after the appt. I could not prove payment, my fault for trusting and thought I was helping them by not having them bill me. Understand reimbursement is a top priority but unless you have the right insurance, pay for recommended services or have a history with this dentist... read more

Had my initial appointment recently. After a short wait, I had X-rays, inspection, cleaning, polishing. The entire process was very efficiently done - these guys run a tight ship, and I was in and out in under an hour. The only con was it took a long time to get that initial appointment - about 5 months for me. But well worth the wait, and probably a one-time annoyance since they scheduled my followup appointment in 6 months. read more

I can't believe I haven't reviewed the incredible Dr. Kafayi and his illustrious staff in all these years. He was recommended by a new acquaintance at a Nowrūz celebration a few years ago and regardless of where I've lived, I've returned to SF at least every six months. Painless, comfortable, staff who are keenly aware of billing codes so you don't get overcharged by your insurance, and one of the most quaint and relaxing waiting areas ever (Planet Earth DVDs playing, Zen fountain, New and varied magazines, cozy upholstered wing chairs). If you can get in here, you will never find a better dentist. I have kept my same private Delta coverage for years just to stay with these guys and I hope that never changes. Also, the Sutter garage in five doors away and the parking there is $1 an hour before 9 AM. read more

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I have nothing but good things to say about the professionalism of Kevin and everyone at his office. Efficient, up to date with the technology and I did not have to wait long (other than for my first cleaning which was well within a reasonable timeframe.) He took me in very quickly to repair a filling from another dentist that had fallen out twice and explained to me why a crown was the best alternative. He got that done quickly in 2 short appointments with no issues. 5 stars well deserved. read more

I decided to look for another dentist after Dr Kafayi did a filling on my tooth. Without considering the look of a grey filling (everytime i laugh my boyfriend teases me). He didnt ask or inform me beforehand. Did the filling and i asked why its grey he said thats just how it is. "Too bad" type of attitude. Surprised at the high ratings. Maybe the other dentists are more patient and worthy. 2 years or 10 years, its an honest review, one of which I have recently found the time to write. read more

Dr Kafayi, first of all, it doesn't matter how long I was a patient at your office. It was several months as I indicated. At any rate, long enough to not have my teeth cleaned or deep cleaned there. Second, be careful what you say on this forum considering doctor patient confidentiality. You were my dentist and it was your job to fix my cavities and guide my teeth to it's best condition. Insulting me on this forum is displaying your integrity and poor disregard for patients. Third, you are wrong, the insurance company refunded the amount for that problematic cavity that you did AND logged your behavior of terming a patient for what is deemed retaliation. All the best read more

I had 2 dental cleanings at this office and they went ok. What was shocking was that after my 2nd visit to this clinic, I was told to schedule a filling appointment and because I didn't, I was sent a letter stating that I was no longer welcome as a patient in the clinic. I then sent an email asking for my X-Rays and was given 2 screen shots essentially rather than my actual x-ray records. To get kicked out without warning, all because I didn't "follow the dentists recommendations" after only having been there twice and having overall great dental health and 1 minor cavity, is reprehensible. The fact that Dr. Kafayi berates his customers in his review responses here on Yelp is also sad to see. Better dentists out there, if you ask me. read more

The service here is quite fast. On my first visit I filled out the forms and I was seen right away. Wendy was my hygienist and she walked me through everything. I liked that the X-ray images were sent to the screen by me and I could see the images as they were taken. In the past at my other dentist, the hygienist/dentist would disappear for quite a while. I also liked that I could see everyone with their face masks off at some point. read more

I have been going to Dr. Kafayi's office since 2012 and have always has the best and most attentive care. Kudos for his wonderful staff. I highly recommend Dr. Kafayi! read more

Sassan Kafayi has been a lifesaver to us! My husband and myself had ( um) challenging periodontics and cosmetic issues as well. He has returned to us our self esteem and our dental health! DDS Sassan Kafayi: Best . Dentist. Ever. Hopefully we will keep him as our cosmetic and periodontics professional as long as he is in practice! Truly life changing! Thanks Dr Kafayi!!!! Elle / read more

Dr. Kevin Kafayi and his office staff are all fantastic! These are such difficult times with the Covid pandemic -- and on top of that I somehow had to find a new dentist who has great reviews AND accepts DeltaCare -- which was a big challenge to find in the Bay Area. I was thrilled to find Dr. Kevin Kafayi (his brother is also a dentist!) who is committed to DeltaCare and other forms of insurance (which is so meaningful to me since that is what I get through my Kaiser Medicare supplemental plan). I felt quite safe with their COVID-19 protection protocols in place, even in their relatively small waiting room area. Alla the office manager has been so helpful and generous with information. Trina the assistant is also really friendly. Dr. Kafayi did my exam and cleaning in my first visit and I'm going do my next cleaning with Michelle the dental hygienist who I met and was so nice. Two cleanings, X-rays & annual exam are included with DeltaCare and I'll be paying for a third cleaning each year on my own -- because I'm one of those weird patients who loves going to the dentist and loves getting my teeth cleaned 3 times a year! So I'm willing to pay for that privately at their office. What a relief to find a wonderful dental practice which was so well rated and attentive. (I also love that Dr. Kafayi is a rare practitioner who actually responds to critical Yelp reviews in a highly professional manner. That speaks volumes in my humble opinion.) It's worth a trip from Oakland to downtown San Francisco to get to their office. Thank you Dr. Kafayi and team! read more

Nothing to say positive. Always sending me unrelated bills to pay even when they said you are covered by your insurance company. Unprofessional and dirty service! Will never return again. read more

Dr. Kafayi installed a crown in such a way that I could no longer wear my invisalign retainer. Recently I called his office and left a voicemail message asking to schedule a cleaning but never received a response. After a few weeks I called back and was told that the next available appointment for a cleaning was in April (seven months from now). When I initially posted this review he sent me several messages to try to convince me to take it down. read more

The cleaning I got was good, no problem. His office assistants are nice. We also found out that I had a cavity that needed to be filled. The filling process was fine. However, after I came home, I started feeling pain everytime I eat. I came back and Dr. Kafayi thin the filling out and told me to come back if I still have any problems. The pain came back, so I went back to his office. When he looked at my teeth, he said: "I don't understand why you're still complaining about the pain. I don't see what's wrong with your filling". He gave me a numbing shot and of course, after it wore off I felt the pain again. I was tired of coming back to Dr. Kavayi and it didn't sound that he knew what's wrong with my teeth. So I changed my dentist, showed him the problem, and he was able to take care of my persistent pain for good. read more

Dr. Kafayi has not the gentlest hands, but his staff is honest, professional and I haven't walked in or out feeling like he tried to sell me something. Last year he looked at my teeth and said I would benefit from a night guard. It was the first time any dentist had said that! One year later, and my night guard has a hole in one side, and a crack in the other! Guess he was right! The receptionist told me to bring it in and I wouldn't be charged, so they could make sure it wasn't made badly, and if not they'd make sure to refer me to a specialist! So, in my book, it's a good enough place to keep going. read more

Dr. Kafayi is an excellent dentist. I have been going to him for 6 years now and he and his crew ( Alla at the front desk keeps everything running smoothly) all know well what they are doing. In the last month, he did a new bridge for me replacing an old one that had come out, one that was 20 years old. Today they put it in and it fit like a glove with maybe 10 minutes of minor adjustment to make it completely perfect. Oh, the color was spot on too. I was eating lunch on it this afternoon and it was like it had always been there. Entirely comfortable. If your looking for a dentist that is completely honest and knows his craft precisely, feel comfortable making Dr Kafayi (and his team) your dentist. G W read more

Dr.Kevin Kafayi is a businessman a dental hygienist and an abuser of CAPITATION (Capitation is a payment arrangement for health care service providers. It pays a set amount for each enrolled person assigned to them, per period of time, whether or not that person seeks care) I have been a customer of Mr.Kafayi for almost 10 years. During this time he has not provided any services other than very fast (15 minutes or less) teeth cleaning and exam with an exception of 2 fillings. Beginning this year I had to have a loose tooth extracted. Mr.Kafayi said he does not do extractions and referred me to an oral surgeon. After examining my teeth the oral surgeon recommended to keep the tooth for longer and get a crown on several teeth. I was sent back to Mr.Kafayi who became very angry at the suggestion and said my case is very complicated and referred me to a Prosthodontist. A teaching professor from UCSF examined my mouth and recommended several procedures including extractions, a partial and a complete denture. When I went back to Mr.Kafayi he became furious and said "your insurance does not cover anything other than cleaning" and "there is nothing I can do for you". I had all the procedures done by another dentist in another city. A few weeks later I was in a lot of pain and needed my dentures adjusted. I could not travel due to Covid restrictions and my deteriorating health, so I called Mr.Kafayi and asked for an appointment for adjusting my temporary dentures. I was told to go back to the dentist who started this work. I was angry at the lack of compassion, responsibility and rude attitude when he told me to go to another dentist as there was nothing he could do for me other than teeth cleaning. He simply abandoned me and refused to communicate with me. Now I realize why almost every person who wrote a review about Mr.Kafayi mentions teeth cleaning. The biggest complaint is the scheduling but as greedy Mr.Kafayi is still accepting unsuspecting customers the scheduling problem will remain. If you value your health go to another dentist as Mr.Kafayi is too busy with fast teeth cleaning and has no time for costly and long dental treatments. The best he can do for you is refer you to a "specialist" unless you need treatments such as implants which most insurances do not cover. Unlike Mr.Kafayi I have no reason to lie or benefit from lying.I can repeat everything I wrote here under oath. Mr.Kafayi's practice may be legal but definitely immoral. Please google "capitation". You can see how it is open to abuse by greedy people. read more

Kudos to Dr Kafayi and his staff for their outstanding professional, attentive and thorough oral exam and cleaning, if there are issues they will provide an honest medical assessment with suggestions and options, my appointment was completed in an hour and that included x-rays, the well being of their patients are always their top priority read more

Looking back at the past several months, I want to recognize the very fine work of my dentist Dr. Kevin Kafayi. One reason for me to have had some anxiety was how close my visit was to election day, with so many political campaigns rated as toss ups that either candidate could win. A visit to a dentist was another reason for me to have some anxiety. My worries disappeared when Dr. Kafayi began working on my teeth. Everything about him reassured me that I was in the hands of a true professional. He also gave me some good advice about how to maintain good dental health. Payment and the scheduling of my next appointment was also very well done. This was a truly successful visit for me and I highly recommend him. read more

I made the aquaintance with Dr Kafayi's office by way of a complicated dental problem that required endodontal work and repeated visits. Problem solved. I received stelllar work and service. Being a medical professional myself, I know there are individuals with an axe to grind. I discount anonymous gripes, and suspect there are explanations for most. I recommend visiting the office to decide for yourself. read more

I wish I could give six stars. My dentist of over 15 years retired, and my friend suggested I start seeing Dr. Kafayi. Well, Murphy's law, being between two dentists and my front veneer fell out right before a 2 week trip. I called the office, explained I had never been there and was there any way they could see my urgently. Alla, the very pleasant receptionist, got me in at 8AM before the weekend. I could not believe it!! I saw Dr. Kafayi this morning and his wonderful assistant, Trina. He will now be my new dentist and I am so appreciative of the excellent service his office provided this morning. read more

Had some scheduling conflicts when I initially called in to try and make an appointment. The doctor personally reached out to resolve the issue, understood the challenges, and did his best to resolve the situation. Appreciate the personal time and approach from the doctor! read more

Dr. Kafayi has been my dentist for the past 7 years and I've always had excellent service from his team. Alla at the front desk is especially wonderful - she's kind, remembers everyone and goes out of her way to make sure you have a great experience. During my past visit, I had to bring my newborn baby, who didn't make it through without a bit of crying. Dr. Kafayi immediately stopped work several times so I could comfort him. I've also found that Dr. Kafayi does do dental work that is unnecessary; he seems very pragmatic in his approach, which I appreciate. Two thumbs up! read more

A teribble experience! Do not waste your time and insurance money at this place. I absolutely do not recomnend it!

The one star is for the convenient location and the view they have. Dr. Kafayi did a crown work on me last year. In short, I had to redo it with another dentist because I kept having food stuck in it. Didn't I check with him first? Of course I did. I went back to the office after I had really uncomfortable experience with food between my teeth. He looked at it and checked with the floss. He said the contact is good. There is NO PROBLEM. For the moment he said there is no problem, I decided to stop with him. Either he is not capable to figure out an issue that the his patience is complaining on or he simply doesn't care. Even worse, when I left the office, the front desk lady asked me to pay for office visit. It was a follow-up appointment after I paid almost $1,000 plus whatever deal they had with my insurance company. What office visit co-payment are you f... talking about!? Now I learned the issue was bad contact or they say the crown is contacted to the adjacent teeth just at a point. My new dentist did a check up and pointed out that crown right away. I have a few crowns and she pointed out THAT one right away. I promise, I didn't say anything to her also because I wanted to see how much she can tell about my conditions. I did an x-ray and she showed me the shape of the crown. It was not smooth at all. Compared to the other crowns in my mouth, I could tell there is a big space where the crown meets my gum. The x-ray also shows the bone is exposed quite a lot since the food issues. I floss everyday but still it was eating my bone!!! Still I wanted to have a second opinion. I contacted my old dentist in my home town (he is actually my family member so really he has no reason not to be honest) and he also said I should redo it. I went back to Dr. Kafayi's office. I explained the lady at the front desk about my situation and asked what options we have (of course I want my money back!). For that moment I saw Dr. Kafayi moving up and down in the office. The front desk lady was very nervous, almost shaking her hands, and said he is busy now so he cannot see me. I thought, 'well, okay. She is blocking me?' But she could be right. Even if I saw him just now, it is possible he was moving from a patient to another. She asked what was the issue. I said I kept having food stuck in it. Then she said "Ah, so it was bad contact?" And she said very CYNICALLY and SARCASTICALLY "Did your new dentist promise they will make PERFECT contact?" I had no words. Really. She said she will talk with Dr. Kafayi and contact me. It's been more than a week as of today. Don't waste your money and time, and most importantly, don't mess up your teeth in this place! read more

No fuss. They run a pretty tight ship here - never any excessive waiting, or billing woes. A few years ago, my old dentist had told me to address a few cavities. I wanted a second opinion and found Dr. Kafayi. He told me there was NO problem whatsoever and he didn't see any cavities. Fast forward five years and there are STILL no problems. So needless to say, they've earned my trust! read more

Who falls asleep in the dentist's chair? I recently found myself searching for a new dentist, and as a woman of "a certain age," my standards are high and my patience sometimes thin. With that in mind, it must be said that I have never encountered a more efficient or gracious team of professionals than those of Dr. Kafayi's practice. Dental numbing injections always send me kicking like Carlo through the windshield, and this visit was no different. What WAS different this time around was not only did I receive a mini-massage during the process (both to calm me down and, no doubt, protect the very expensive equipment), but Dr. Kafayi took care to complete the injection as quickly as possible. (In other words, no mining through the gums with a needle, no LIttle Shop of Horrors). Next thing I knew, I was waking up refreshed and with two really great looking fillings! This is a busy practice, and not without reason. I cannot recommend Dr. Kafayi strongly enough, and suggest you reach out to his office and beg to get on board. read more

I'm writing this review to help others understand the subtle discrimination that Kevin Kafayi and his staff play out on unsuspecting customers. My office signed up with Delta Dental recently and my male colleague and I were enrolled into the program. We both called into Dr. Kafayi's office the same week. My male colleague got an appointment within a week and got both his annual checkup and cleaning done on the same day. I (Asian female) was told that there were no appointments available for another 6 months but if someone decided not to show up then I could grab that slot. A few weeks later I got a last minute slot. However, I was told that I had to do a pre-check up before I could get the annual cleaning and that this was true for all new patients. They did not make my male colleague go through this, however, even though he's also a new patient. The pre-check up also costs an additional fee that wasn't covered by insurance because it wasn't part of the annual checkup. I was also told that I had to come back for a problem with one of my molars, etc. I was also told that I should strongly consider braces even though there's nothing wrong with my teeth (the bottom ones are slightly crooked) but it felt like a very strong sales pitch. Thankfully we switched dental providers and I'm back to my original dental who is amazing and when I told her about the above she also confirmed my suspicions that the reason he divided up the pre-check up from the annual checkup was so that he could charge the customer more. He likely did it to an Asian female thinking that I wouldn't notice and probably because he thought a male customer would complain more. My current dentist fixed the minor molar issue during our checkup (it just needed to be ground down a tiny bit) and told me that there's no need for me to get braces - Kevin Kayafi was just trying to upsell. I wanted to share this with everyone so that if others are being pressured by him and his staff to separate out pre-checkup vs. annual checkup for new patients. That excuse is bullshit because they don't do this for everyone - they do it for people who they think don't know any better so they can charge more. Everything about this dentist reeks of salesmanship in the worst sense of the word. Be careful when dealing with him! read more