My Mother was in a bus accident in November 2026. She has…read morebeen coming here to manage her pain. She says everyone is so caring and loving. She says they always take care of her in the most respectful way. I appreciate the outstanding care. At 13847 San Leandro Medical Center.

Free parking, lots of parking Lots of handicap parking…read moreOutpatient clinics are right next door as well Next door to a Starbucks and went to grab Hawaiian BBQ as well Older building, colors faded and lights dimmer, but overall pretty good, staff were nice to me Glad they have security and metal detectors as you walk in for safety

i've always had kaiser but switched to anthem and this was my first time at a non-kaiser hospital…read morein the bay. iwas seen today by the ER for anaphylaxis. they saw me, admitted me, and treated me SO QUICKLY. i was checked in on multiple times by doctors and nurses and everyone was kind, knowledgeable, and attentive. they provided thorough explanations and set clear expectations. being in the ER is never a great time but experience was a pleasant surprise.

How this place got so many low ratings? I've never been out to this facility, but i was pleasantly…read moresurprised at how gorgeous this facility was. The security guard greeted me with such friendly energy. The person who checked me in was also just beyond bubbly. I couldn't have been more pleased with how clean this hospital was. It was a lovely place to meet my newest great niece. And the staff in the Birth Center were amazing. They were responsive, informative, and you could tell they genuinely loved their job. This is the energy new moms (and dads) need when baby arrives. What a lovely experience overall!

Turn around. Do not go their while under new administration. The employees are trying so hard to…read morekeep things running but administration has made it intolerable that none of the good people stay. All related to the executives that run this place called LTAC. I'm highly aware of what's happening and all I can say is be wise, be careful and stick to the doctors advice who work there because they care tremendously about the patients. These internist care so deeply passionate about their responsibilities. My concern is with the executives who seemingly turn a blind eye. Playing dumb is not acceptable. Great physicians! Great ancillary care! Great case workers. Great janitorial services, Great people but the top needs to understand patients come before dollars.

If you're reading this to consider Kindred San Leandro as a long term hospital for you or your…read moreloved one, RUN. Run far far away. If zero stars was an option, I would choose that. In 2025 my mother had a brain injury and had to transfer from Stanford to an LTAC, so we decided to go with Kindred instead of another LTAC in SF, in part because accessibility and parking at Kindred seemed better to visit. This was a huge mistake. We spent the next months dealing with dangerously short staffing, and keeping a family member at my mother's bedside for all visiting hours. Nurse response times would EXCEED AN HOUR, and left my mother with anxiety that she still struggles with. Even respiratory therapists were hard to come by because they had too many patients to treat and clear my mother's trach within the frequencies she was prescribed. I took photos of the staffing whiteboards showing nurses with up to 8 patients, when they should have had no more than 4. Weekends were worse and holidays were skeleton crew. My mother acquired various infections at this facility, and nursing sanitization quality control was inconsistent. Respiratory therapists would re-use her inner cannula, rather than routinely replace, because the hospital did not have enough supplies in stock. As soon as Medicare insurance switched from per-diem to lump sum (weeks into our stay), Kindred staffing was VERY quick to urge a transfer to lower level skilled nursing, even though my mother still had a trach, zero mobility and fighting off infections. OT and PT was hard to come by, again because of staffing shortages, which only degraded my mother's bed-ridden state. (She did eventually transfer and gain the ability to walk again after finding better care) Dr. Nakagawa was one of the only saving graces here, as she truly tried to advocate for better care of my mother while the facility reps showed us minimal patient care and a lack of follow up when we complained about the sub-par treatment my mother was getting. Interesting article proving my point about the dangerous staffing nightmare we experienced : https://home.nuhw.org/2025/09/23/nuhw-members-whistleblower-work-prompts-state-investigation-into-kindred-bay-area-hospital/

They were very good to me. Nice single rooms and caring staff…read more All the doctors I saw there were great. This place even lets you choose your food - that arrives warm if it's supposed to be warm! I liked the food and I'm a picky eater. I was there for a week! if I ever need a hospital again #1 Highland!

As family member of a patient: Appreciation to Nurse Caroline for Responsive care and clear…read morecommunication to inquiring family member's phone call; to MD D. A. Nicolaou for effective least invasive medical intervention; to Highland Hospital for quality institutional systems. Expecting full recovery. 4 stars pending outcome.

My Kaiser doctor wanted me to come in for a retina scan and a BP check. I had my choice of any…read moreKaiser Medical Center, so I picked Kaiser @ San Leandro. I reported to the 3rd floor Adult Medicine, and they had me wait. When they wanted to speak to me, they came out and spoke to me directly. My retina scan was non-invasive. It took about 20-30 secs per eye. Absolutely amazing! No more dilation drops, and wearing crazy sunglasses. The blood pressure check was easy. You get three attempts to pass. Tip: Don't look at the meter screen. Kaiser@ San Leandro has free parking. It's located at 2500 Merced. Near I-880 x Marina Blvd.

Today she has been a good day. She's feeling so much better. She's ready to leave and prepare for…read moreher new job. It's gonna be a fantastic day!

The staff were very friendly. The office was quite nice for…read morea clinic and though I was a walk in patient I only had to wait a half hour. The nursing staff were pretty thorough and the nurse practitioner I had was extremely friendly, asking questions and seemed to take her time listening to me more than my own doctor. May come back in other non emergency situations if my doctor is not available

Update (6/26/26): updating my review to 2 stars because charge was canceled by the billing…read moredepartment and no longer shows up in my bank account. But it shouldn't have taken 3 weeks to resolve the issue. Horrible communication and inability to correct a mistake on their end. I needed a TB test for grad school and a lot of urgent cares didn't take insurance for the test. When I made the appointment on June 4th, the person I spoke with said they take my insurance. When I arrived for the test on June 8th, I was told the test wasn't covered by insurance and was $69. Since I needed the test for school, I just paid the fee and it was a little lower than some other places. However, they should have told me at the time of booking so I could have been prepared to pay or go elsewhere. The bigger issue is that they haven't refunded the $50 fee I was charged when I filled out my information online. The online portal just asked for my card info but nowhere did it say I'd be charged a fee. When I went to get my results read on 6/10/26, I showed the receptionist a screenshot from my bank account and she said that was a no show fee and they would refund it since I showed up to my scheduled appointments. When I check my bank account two days later, I don't see the refund. I've made several calls and the people I talk to keep saying they'll look into the issue yet my bank account doesn't show the refund. One person I talked to said I shouldn't have been charged the NSF because I had a TB test, not appt. It shouldn't take 3 weeks to refund the fee and am seriously considering taking City Health to small claims court. The person who did my TB test was friendly but I would not go back to City Health due to the above issues.

Very non-professiolal in many aspects of patient care…read more Administrative guidance greatly lacking. Patients go uniformed on critical issues when making a personal inquiry about their health. Doctors and so-called specialists are not consistent with follow-ups. Communication with charge nursing staff is hit an miss. Appointment are and transportation is botched. Paperwork is lost or NOT scanned into record. State ADA Compliance is in serious violation causing injuries due to slip and falls causing broken bones and abrasions to Patients. Administration is slow to respond if at all to patiens request for ADA equipment and or assistant. Server sanitary, wheelchair and lack of grab bar issues go un-adressed. California States Attorney General Rob Bonta needs to open an immediate investigation in to Fairmont Hospital Operations, Practices, ADA Violations and Administrative Incompetencey. Forced Discharge without proper care is common. Little to NO follow-ups on disposition!

I am currently a patient getting through an auto immune disease that sapped my muscles and control…read more Hopefully I will be discharged from home soon. I spent a month in another hospital first. I heard bad stories of Fairmont. They are not true. It's an old facility, the patients are very poor desperate people. That being said the nursing staff is attentive, caring and there is good coverage. The doctors, especially Dr. Washington are knowledgeable and caring. Best of all are the PT and OT teams! They work so hard to get you better. Truly first class. The food is actually decent . They take your orders a day in advance. I wish there was a little more privacy as it's 3-4 to a large room . But I give them five stars for care.

Endured two non-life-threatening episodes here with a smooth check-in, assuring pre-op, and a…read moresuccessful procedure. The staff was positive and upbeat with me, which I am so grateful for!

My family member had another procedure which necessitated me picking him up. For the second time he…read morewas there on time and for whatever reason the procedure was delayed within an hour of the appointment. Luckily I could be flexible but for many senior citizens needing help your pick up ppl aren't that flexible Staff very kind

As I wind down my chemotherapy, the comprehensive cancer center staff and clinicians have been…read morethoughtful and kind. Us patients really don't want to be here, but the difficult procedures and pathways are delivered with the utmost care. Thanks to Shenelle, Stephanie, and the oncology staff for making a difficult time better and hopeful.

This review is for nurse Tabitha. She keeps her word and will follow up with her patients.She is…read moretruly amazing , knowledgeable and cares for the patients. I noticed multiple times during my appointments and sometimes after hours that she is very consistent and professional. I truly appreciate her willingness to help and comfort patients along with her beautiful energy . Management please thank Nurse Tabitha for her wonderful service.

The Berkeley Free Clinic is an American treasure. I have been going to dentist there for a long…read moretime. The room is clean, the staff is friendly, and the service is professional. I am truly grateful that BFC has stayed open all these many years to serve low income people in need. And it really is free, but I always make a donation to help keep them afloat!

They were really nice and helpful to my daughter. There is no parking, come prepared to pay or walk.read more