I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

I've never witnessed a hospital so uncaring and incompetent…read moreMy son had 2 skull fractures and brain bleed His arm went numb They said he probably slept on his arm 24 hours later I said to them do you realize that his arm is still numb they did not even know unless I told them they did not follow up so then he had to have a CT scan with two skull fractures they released him into the streets to walk in 100° weather these people do not care he was always cold in the hospital I told them would you please put the heated blankets on him? They said yes but I came there every day and he was laying in bed with no clothes on. Their earthquake rating is a 2 Its posted in the lobby. Of course there are great nurses but in this case we never had one. Sad

This is regarding my experience with Eisenhower Emergency Room Services. Dr. Corbett made sure I…read moregot MRI and Ctscan to rule out a stroke. He is a very good doctor as he made sure he addressed all my complaints of symptoms I was experiencing to rule out any possible medical problem as I have a complex medical history. Thank you, Dr. Corbett!!!!@

I give concierge Dr Heidarian a 5/5 review, but the rest of Eisenhower a very generous 2/5 for my…read moredad's recent stay. EMS brought him from memory care to ER for altered mental state, weakness, and fever for suspected urosepsis. They brought him to a resuscitation bay, but his vitals were stable, except for mildly elevated troponins and assumed UTI. By the time I arrived after work, he had been assigned a room with telemetry. No transport aide was available and they needed the resuscitation ER room, so they left my dad unmonitored in a hallway for 20+ min. No staff checked on him in any way until transportation arrived. He was admitted to 2S before shift change with no issues. The next day I visited and saw one of his IVs was gone. My dad said they had spent a long time cleaning up the mess. There was still blood all over the patient phone and IV pump. His patient ID band was missing, which I meant to mention to the nurse but forgot. Surely they would notice when they needed to give meds? My dad was at his baseline, awake but with mild confusion to time and place (he knew he was in a hospital but not where). My dad mentioned he had had trouble sleeping the night before, which I mentioned to his nurse who put in a text to his concierge doctor. His doctor wrote an order for a mild nighttime medication. My dad's sepsis was under control with WBC trending down with IV antibiotics. The plan was a couple days in the hospital until he could be switched to outpatient oral antibiotics back in memory care. The next day when I visited, he was incredibly drowsy. When awakened for OT, he was combative. He had a different IV (a third one this visit) from the day before. He had an entire untouched breakfast at bedside as well as a full lunch in front of him. Apparently Eisenhower doesn't care if you eat. He ate when I helped him, but he was very drowsy. The blood on the phone and IV pump was still there from the day before. He still had no ID band, even though new antibiotics had been started and a new DNR band had shown up on his wrist. I mentioned it to his nurse, who very quickly came in with a band and said "here you go [first name]" with not even a confirmation from my dad. He was extremely sleepy for no reason considering his bloodwork had stabilized. His concierge doctor called me soon after saying that, for no known reason, another doctor had been consulted overnight when he became agitated. Although a nighttime med had been ordered by the concierge doctor, nursing staff did not give it. When he became agitated, they called the hospital overnight doctor instead of his 24/7 concierge doctor (through eisenhower!). This on call doctor gave him 3mg of Haldol, a medication with a black box warning against use in dementia psychosis. He has a concierge doctor who should have been consulted, but was instead given a dangerous medication (considering his size, age, and condition) by a doctor who should have never been part of his care. While the plan was to discharge him tomorrow or the next day, this may now be delayed based on poor hospital communication and even worse judgement by on-call doctors. And I can't wait to see if the patient phone has finally been cleaned of blood tomorrow, 3 days later. Even if you have a 24/7 doctor, you are not safe. If you don't have a 24/7 doc, you for sure are not safe. If you think this is a one-off, please consider the following stories: - my mom was sedated for a pacemaker before they realized she hadn't signed consent - my mom was left in an ER for 5+ hours with an absurdly dangerous sodium level of 110. Even though labs had been drawn, I was not told results but was instead told her cognitive changes were probably from parainfluenza and they even gave a bolus of NS. I wasn't told about her low sodium until many hours later when they transported her to icu. She has never regained her baseline cognitive function. - when my mom was on isolation in the ER, staff came in to add a clean items into a dirty room. - when my mom was admitted overnight to icu after a head injury and was confused, staff asked if I could stay overnight and babysit her because they did not have a sitter available. When I said I was not available, they then guilted me and told me then they would have to use chemical restraints (sedation)... because it was apparently my fault I was unavailable and they are poorly staffed? If something had happened while I was watching her, I'm sure they would have blamed me. The nurse told me chemical restraints was a worse healthcare option and it was my fault she had to use it. Having a parent in the ICU isn't stressful enough, so enjoy guilt from your ICU nurse! I will say that the ER is pretty efficient, and you can be in and out within a few hours... but maybe that's because they miss important things like sodium levels of 110. Only good thing is our $5k/yr/pt concierge doctor. Pay to play/live should be Eisenhower's motto.

This place is incredible! Very good care, great rooms with microwave, refrigerator, surround sound…read moretv, large room.Seems more like a hotel room. The food is great. wonderful staff.

I am reviewing the Renker Wellness Center employee (for Eisenhower medical Center Employees) gym…read moreportion. The gym is quite modern with many weight machines that can track your progress using an app. I had heard about it, but not used it until now. This is a great hardly used gem of a gym. It seems more like a resort gym than a gym for employees to use.

The care here is good but the communication can be challenging. The number on the website will…read moreprompt you to leave a message that apparently goes nowhere and no one will return your call because they never received it.

They cover the basics, but I had 3 doctors tell me to ignore my swollen neck lymph nodes before I…read morediagnosed myself with an ultrasound to detect cancer. They are quick and have a good staff.

Had a little accident while walking my dog Bentley slipped in some water, fell back and hit my head…read morehard. It was time for a visit to JFK Memorial Hospital emergency room. I was bleeding pretty good. My wife was upset. Had a towel around my head when I walked in Judah one of the nurse receptionists asked a few questions, told her I was on a blood thinners and she got after it after that. They brought a wheelchair out, took me to the back for a CAT scan of my head. No waiting around the service I received was outstanding all the staff the two nurses that helped me, Jamison and Adrian were awesome . Chet Baker the busy ER doc was fun professional and fantastic as well All the staff were super. the good news is no damage no bleeding in my head just three staples needed. Dr. Baker put those in, first time I've ever had staples and they hurt. I'm good thanks to super care JFK Memorial emergency department. In at 9:45pm home at 12:45am

I fell down stairs and fractured my back. The ambulance company said we have to take you to JFK…read moresince it is the closest hospital. I said NO that place is a dump, I want to go to Eisenhower. The paramedic said JFK has an outstanding ER, better than the other hospital and it is a Level 1 Trauma hospital. JFK is run down, the entrance to the ER looks like it's located in a 3rd world country, terrible. The ER waiting room is even worse, tiny, old chairs and honestly looks like a set in a NYC movie, crummy. The care I received was FANTASTIC! The ER is really small, 10 beds, is screaming for a remodel and more space, the staff is packed in there. The nurses, the orderly that took me for the Cat Scan, the female doctor, they were all wonderful. I was lucky to be placed in a storage room where it was quiet and not the main ER space. I had a good experience, but it's difficult to recommend a hospital that is so shabby and run down. I hope the building is remodeled and updated because the ER staff is top notch.

The doctors here are really top notch .they are very…read moreattentive to your needs and do an excellent job of seeking what best works for your needs. The place is immaculately clean. The front staff is very friendly. They do an excellent job here

Arrived at 7pm with severe vomiting and diarrhea. Busy…read moreplace! They sat me facing the waiting room from 8pm to 11:45pm vomiting and shaking. Sorry so many people had to endure watching/hearing me. Finally in a ER room, was cold, asked for a blanket, male nurse came back 15 mins later, oh, forgot. The insurance man went and got me a pillow. Later I asked for a gown and socks as I was still cold. Are all rooms devoid of basic supplies? After IV and meds my body was calming down but i was very concerned about being dehydrated!! My record showed I was alone and 74 yrs . At 2am the nurse told me I was being discharged! Really, I was still sick and alone. She asked if I could call Uber. "OH, it is dangerous " she said. She came in a few more times and at 6am asked me to call a friend to come and get me. Feeling pressured, I woke up a friend in Redlands, of course she didn't. At 7am the Dr came to the door to hug the nurse good by. A new nurse an Dr came in and Dr. Said "I'm not sending you home. We will give you more fluids. Totally different experience for me. Was dismissed at 9am when the concierge called a taxi for me.

I landed here for the third time since the end of May for kidney stones, the worst pain you have…read moreever felt in your life .. It was packed this time with hardly a seat in the lobby. It took 6.5 hours from start to finish. This visit I had the good luck of being treated by Dr Peter Andersons. From the start he was calm, compassionate, thorough and caring. He explained things well and wasn't in a hurry. Overall, I had good care, but had to sit with excruciating pain until diagnosed. If ever it happens again I will take 400 mil Advil immediately and bring extras with me.

The nursing staff made my visit tolerable The one that…read morestuck out the most was Yasmine .

The intake people are wonderful. The attending physician NNAEMEKA DIRIBE DO is a belittling pompous…read moreass who hasn't a shred of bedside manner nor did he know what he was talking about. He dismissed my concerns of Oroantral Communication (sinus perforation from having an upper molar extraction), told me what I was claiming is impossible, he also told me I need to see a dentist. I had "severe care failure" at Morongo Basin Community Heath Center from dentist Mohamed Abbas El Sayed (NEVER LET HIM NEAR YOUR MOUTH!) "Dr." NNAEMEKA DIRIBE DO needs to learn about The anatomy of upper molars and sinuses. Yes, a sinus perforation can result from an upper molar tooth extraction because the roots of upper back teeth sit very close to, or even protrude into, the maxillary sinus. When the tooth is removed, the thin bone separating them can open. I'm in great distress with no good dentists or doctors in my area.

great ER didn't have to stay but awesome staff. Everyone seemed very competent and kind.read more

This is a systemic review of @EishenhowerHealth and their speciality clinics... This is pointed at…read moretop management who can use this to improve service or ignore at their own peril. My experience over the last two years is that @EisenhowerHealth's "Scheduling Specialists" are not trained to know the difference between an urgent or routine matter. They also exhibit some sort of self-righteousness that allows them to tell the patient "no", impart their own judgement to override specific requests by doctors, and refuse to allow supervisory oversight. I have had TWO life-threatening situations be treated by the appointment staff as "oh, we'll get to it in a couple of months". The first, a staph infection received during a procedure in THEIR clinic was only rectified by bypassing all barriers (of which there are many) to talking to my own physician, who had directed me to call back and schedule for tomorrow. When I called to make the appointment, the "specialist" 1) Refused to make me the appointment my Dr. instructed me to make, and 2) who's supervisor said "absolutely not" when I told them of the issue. Ultimately the issue was resolved when an executive-level-type caught wind of my efforts to get an emergency appointment because of an infection received in THEIR facility, and stepped in. (a clue that your employees are on power trips and running amok) The second, and more recent issue: My understanding of unexplained diareah with weight loss is that it is ALWAYS a deadly URGENT situation. My Dr. referred me to the GI specialist center for just such a situation. The "specialists" idea of an appropriate appointment was 2.5 months out to see the PA evaluator and another 2 months to see the actual Dr. If I wait 12 weeks to see ANYONE about this, I'll be more than 15-20# lighter than I've already fallen (That's less than 155#, down from my normal 185#) - I'd probably be dead. How does a GI specialists not understand the risks of letting unexplained diareah go unchecked for that length of time? Did they miss that chapter in medical school? Eisenhower - you have BIG problems with a sense of urgency.... I'm not going to let you kill me with it, but someone less vocal might (or god forbid, already has). Thank you for your consideration (and prompt action).

Okay... just as I thought I was establishing a primary care physican, Dr. Jeremiah Dreisbach, I…read morefind out he is leaving... I believe moving to Texas (which I don't blame him). So.... that now makes me have to scramble to get medical records and move everything I'm needing to another doctor's office. Thanks Dr. Dreisbach for being an awesome doctor and I don't blame you for leaving the state of California and everything that is going on!

Dr. Fink is my GP and she is a literal life saver. Despite being booked solid, she got me in for…read morewhat I thought was a stomach issue and she ordered an ultrasound just to see what was going on. That ultrasound revealed a mass on my kidney which was determined to be cancerous. I had the kidney removed before the cancer could spread, and I don't have to have any chemo or radiation treatments. Dr Fink was beyond compassionate during this very terrifying time, and I credit her with saving my life. I've been seeing her for almost 3 years and she is terrific every time.