I have a heart condition went into the ER and sat in the waiting room for five hours and could not get care so I walked out Kaiser Roseville is the worst hospital I have ever been to in my life it is like a third world hospital I can not wait for open enrollment so I can dump kaiser. read more

I submit a refill request. It's approved by Dr. Days go by, I get no notification saying it's been shipped, so I check the status on the app and there's been an "Issue with Order." I wait days to see if "someone will contact me if needed" like it says. There is no number it lists for me to just call and figure this out with a pharmacist. Nothing but silence. I check again after a few days, find my order was CANCELLED, I got 0 warning, 0 email, notification, NOTHING. I talk to Dr. She approves meds again, I submit them to be filled again. Some time passes and a robot leaves me a voicemail saying a pharmacist must speak to me before they can mail my meds. But on the app the status looks good, no issue warning, so I'm very confused. I go ahead and call the exact # the voicemail provides. It leads me to another robot, who struggles to understand my voice, which was extremely irritating and took WAY too much time. Finally it, leads me to my "missed messages." The missed message? THE EXACT SAME VOICEMAIL I ALREADY HEARD. NOTHING HELPFUL, I have NO idea what is going on or why a pharmacist needs to talk to me. I legit could not speak to a real human being, and I tried calling the # multiple times to try different options to see if I could reach a human. I have to go out of my way to google how to actually talk to a person at Kaiser, which is a problem a LOT of people are having based on the results. I discover there's a chat option with real people on their app. THANK GOD. The online pharmacist tells me my order is filled and getting ready to be mailed, and we come to the conclusion everything's fine. Only for another day to go by and I get this stupid "Issue" message AGAIN. Let me guess. Tomorrow my order will be cancelled? Typical Kaiser! Just throw your customers in loops over and over and over again. Not like I NEED my meds or anything, right? What literally could have been a 5 minute phone call if I COULD REACH A PHARMACIST, has turned into over a week long runaround. Thanks Kaiser! read more

Kaiser Permanente Pharmacy - Pharmacy Near Me - Roseville, California

such a great pharmacy in the heart of the medical offices adjacent to Kaiser hospital. The staff is friendly and they are very fast. there is plenty of seating for anyone waiting. Lots of parking with several handicapped spots. read more

I have not been to this location in a very long time. They have definitely changed it since the last time I have been there my doctor had ordered my medicine and had it sent over there and I was afraid with the holidays. I was going to have a long way ahead of me I was notified that my medication was ready and when I got there, I did not even have to wait. It was ready for me to pick up. This establishment is conveniently located off Eureka And it is very easy to find. I have been a patient of Kaiser for many years and this location is always open later than other Kaiser the other locations close at five this location I believe is open until 8:00 PM. I believe this is one of my favorite pharmacies to visit when I need to go. I was very happy with how fast my order was filled, and I didn't have to wait to get it done. This was definitely convenient given the fact that I had ran out of the medication and Didn't realize with the holidays that I forgot to get it filled so having this ready for me and not having to wait long at all was well worth it if you have not tried Kaiser I recommend going to kp.org and you could choose different plans to sign up with Definitely one of my favorite medical centers. Anytime you have anything going on you could call speak with the nurse and most the time they're able to get you appointments either that day or a few days later very great establishment thank you Kaiser Pharmacy for having my medication ready for me. I definitely appreciate this. I appreciate everything you guys do. Thank you again and I hope you guys have a wonderful great safe New Year's. Thank you again for everything I appreciate you :-) read more

Just completely inept. They struggle to have prescriptions ready, and are fine with making you wait hours while they try to figure things out. If you decide to come back the next day they lose your work and you have to start all over again. They won't answer their phones, even if it's another department at Kaiser calling. When you show up for pick up the line is always out the door. They place no value on their customers, they only value executive compensation. They have captive clients and simply do not care. If you have an option to pick an insurance company that allows you to shop for drug providers, I would suggest you do that. read more

I go to the one on eureka and with the amount of scripts and people they have to process, the wait really is not that long. one can also have the prescriptions sent home except for certain new drugs. Again it is ver efficient as compared to other health systems I know of. read more

Well, it's a pharmacy and it's not like you have a lot of options if your a Kaiser customer... But despite even some long lines, they do get you through pretty quickly. read more

Dealt with the Pharmacist Tuh or Tu not 100% sure of the spelling. Tried to pickup my prescription that I've taken for over 15 years. Because I take 1/2 the dosage of my medication prescribed my refill visits are about every 6 months. She accused me of lying and trying to pickup a medication I don't take anymore because of the length of time since my last pickup. It's no wonder the Google reviews are so low for this place with people like Tuh/Tu working there accusing customers of lying. I could see people lying and trying to pickup their prescriptions early but why late? That makes no sense. Terrible experience, can't wait for open enrollment at my work so I can ditch Kaiser. read more

In the past week my husband had spinal surgery and back lumbar. He's is a in a hospital bed at home with a caregiver and PT 3-4 times a week. The bed and pain meds at discharge were NOT available. Bed came 36 hrs later and Pharmacy did NOT have the meds for pain. He was given double the number in a 5 MG. Now here in Roseville and they are out of them and they said it's no longer there practice to call and find the med there pt needs from there other pharmacies. Feel like we sliced into him and kicked him out with no follow through or care from Apria or pharmacy. Kaiser needs to figure out there pharmacy. plan to spend hours there read more

Thank you Kaiser for making life easier on me!  My favorite Kaiser Pharmacy because I never experienced a problem or delay having come here the last 15 years! The check in process take a minute and another ten to make your meds . This is my favorite Kaiser Pharmacy of all! One important advise download KP app and order your pharmacy and never have to wait in the line. They mail the pharmacy free and never have to be without medication because they notify you it is time to order your medication. I love the app. read more

Kaiser Permanente Pharmacy - Pharmacy Near Me - Roseville, California

I only gave it a star because I had too. This pharmacy is absolute trash and has gone really downhill. I pick up medicine once a week and EVERY single time it is a hassle and a 2 hour wait for the last year. We pay a ton of money to have Kaiser and it is terrible. The doctors are totally overwhelmed and make decisions without informing you and the pharmacists have the absolute worst attitude. Now I know why they are so understaffed! Do better Kaiser! You're ripping people off. I'm paying fine dining prices for fast food care! read more

My dad was just released from Mercy in Sac (referred out because Kaiser couldn't perform his surgery). He had open heart surgery. The doctor sent in his prescriptions to the discharge pharmacy at Kaiser eureka. It is supposed to be faster because it's for people just being discharged. We have been waiting almost an hour now for prescriptions that were sent over multiple hours ago. They don't start processing the prescription until you arrive. Absolutely ridiculous to do do this for people being discharged from the hospital. Now my dad has been sitting in the car waiting for something that should've taken 10 mins tops. What is the point of having the discharge pharmacy if it takes just as long as the regular one. Get your $hit together, kaiser. This is not ok. read more

I'm angry bc TWO WEEKS AGO I put in a request to have my oral cortisone sent to me. I need this medication in order to stay alive should I get into an addisons illness. I can't change the order and I can't get new pills nor can I call my doctor. A label was never made for delivery, I was ignored by Kaiser. I'm done, I'm now in the process of finding a different form of healthcare. read more

The worst pharmacy in the whole wide world! Wait 4 hours for them to not be able to cancel a mail to house order to pick up with them, for a inhaler for a 5 year old. They'd rather you end up in the hospital then find a way to get a asthma inhaler. I wouldn't waste your time with this pharmacy ever. read more

I have been a patient of kaiser since before I was born the staff working in the pharmacy is very friendly and very helpful it is a very nice comfortable atmosphere very clean establishment sometimes the lines can be long but they get they clean work very quickly to get everyone helped very quickly with out having to wait very long they also sell some vitamins here and Tylenol and they also sell shoe inserts for different foot care needs which is nice I highly recommend this pharmacy to anyone in the area looking for nice comfortable clean establishment to get some medications very friendly staff very helpful very quick to get my everything done without having to wait for a very long time I will definitely be coming back here again very soon for more future visits and more friendly staff very great read more

Kaiser Permanente Pharmacy - Pharmacy Near Me - Roseville, California

First, I'm somewhat unclear as to why this pharmacy lacks in efficiency. I constantly hear covid is the reason so many businesses have staff shortages, which wreak havoc throughout, if accurately stated. With this review, my goal is not to put down pharmacy staff directly, as I'm uncertain of the problem source. I think the few existing staff are trying their darnedest to keep up with high demand. Back in 2019 was the last time this pharmacy ran more efficiently. Now I ponder why I haven't seen the pharmacy supervisor since then. Perhaps she moved onto new ventures. Too bad if so. Still, the truth should be shared if it helps even one customer make alternative choices and be better prepared. That said, I cannot recommend this pharmacy, since picking up a readily filled prescription can be a long haul ordeal. My personal gripe stemmed from getting one RX filled online, back when it was due 3 days ago!! I gave the pharmacy ample time to order and fill it, yet no one bothered to contact me to have an alternative medicine filled as the original RX was backordered. I cannot take that lightly, especially after learning how dangerous it was to skip doses for days. I sent emails to the doctor, who was away yet again, and I messaged Member Services with a grievance. Finally this morning, I picked it up after spending precious time in a long line for an overdue RX. Not cool. Surely the lines would move faster if customers were also better prepared. Some opt to wait until they're at the counter to start digging for their elusive Kaiser-Card & money when they could have those items ready beforehand. Additional delays are caused by those who are told at the counter there's nothing ready for them. Verify on Kp.org before taking up space in line, to confirm wether you have something ready or not, please. Also, those slowpokes who just want to chat or ask nonsense questions could've sorted it all out on the phone or online. Some will even argue with the cashier as if anything will improve with that. So, long lines are partly due to customers planning poorly, which will never constitute an emergency on the staff's part. Therefore, the rest of us have to wait longer. Last, whoever is in charge of pharmacy efficiency ought to find new ways to expedite the checkout process. Perhaps one staff member should be present just for dumb & redundant questions about those "nothing-ready-for-you" issues, but, oh darn, that won't work since they only had one cashier for pickups this morning! I can only hope things will improve with time. In the meantime, how about turning on the AC in this overheated pharmacy?! I'd appreciate that. read more

Usually I have no issues here, but I got a text saying my stuff was ready and was gonna pick it up quickly on my way to work. I get here, though, and it's not ready so I have to be even later to work because I'm out of said medication and need it for today. They need to get their text alerts synced up with their actual pharmacy cause this is really messing with my day. read more

I have come to this pharmacy many times either fir myself or for family and while the employees are always super friendly the #1 most irritating thing is that prescriptions are usually not ready. So instead of just showing up and thinking you will be in/out you are waiting now for your prescriptions. It's usually not a very long wait but the unplanned 15-30 mins is not favorable. As stated above the employees are rockstars and always nice it's the process that is broken and in order to get people moving this needs to be fixed. If this was fixed this would be a 5 star experience. read more

Change hours randomly without updating website. Other pharmacy at the same location cannot be bothered to walk over and retrieve medication. The pharmacy never answers the phone. Pharmacists have a nasty attitude and show no concern for patient care. Secondly, pricing is above the price at CVS, Walgreens, Safeway. read more

Kaiser pharmacy is TERRIBLE!!! Bad customer service they need to work on bettering they're staff!!!

If you have to get prescriptions here I would definitely look into going to a different Kaiser pharmacy. This place has the rudest staff. I just came here to pick up medication I need for my pregnancy and did not have my phone or wallet to be able to pay for the copay. So I asked the tech to be billed for the prescriptions because I have done this before and with no hesitation and they billed me. The pharmacy tech I got today her name is Ana Davalos looked at me and goes I need ask the doctor very rudely and judging me because I asked to be billed. She then goes and gets a doctor his name is David Robinson and he comes up to me and tells me that they do not bill at the pharmacy and I told him I have no way of paying for it right now and I need this medication right now for my pregnancy. David Robinson then tells that he can bill for today but this will be the last time ever because they don't bill at the pharmacy and will be noting my account to not bill anymore. Which is a lie because like I said I have been billed here at this pharmacy before without doctor approval. After getting the approval from the doctor David Robinson the tech Ana Davalos continues to be very rude as I continue to get checked out. As she is billing me I asked her for David Robinsons last name because I did not catch it and Ana Davalos the tech rolls her eyes and continues to be rude and disrespectful and tells she doesn't know his last name with the most attitude. I then tell her I need to know his last name and she ignores me. So as we come to the end of our transaction I look at Ana Davalos and tell her again I need David Robinsons last name and she rolls her eyes and walks to go get his last name and comes back with his last name with so much attitude and being rude. If I were kaiser and I had employees like this working for me I would be very concerned because they are not professional and have no customer service skills. If Ana Davalos was my employee and I heard of a customer having this kinda of interaction with her she would be fired 100%. I pay a lot of money for their health care services and to be treated like is unacceptable. I am highly considering changing my provider because of the interaction. Kaiser do better! read more

Worst pharmacy on the planet. Wait wait wait and then no meds or pharmacist thinks they are a doctor and change the script. On meds that if I don't take I will be in an emergency room. They don't care. Doctors don't care. They let scripts run out then can't get filled. Doctors do not provide best possible care for patients and they take an oath to do no harm but they do not treat the entire patient; they do what's best for the institution. It's a farm factory. At the pharmacy you can feel the frustration in the air. Kaiser pharmacist and doctors treat people on dependent medication like drug addicts. They discriminate and don't care if you die. read more

Inefficient. Endless return to phone tree. Technical difficulties they state on messages. Do not go here if possible. Kaiser has captive audience bc no choice. read more

I'd give our Kaiser doctors an A+ but the pharmacy gets an F. ALWAYS a long wait and the run around. Best to have them ship it to you but one of ours is a narcotic and you have to go into the pharmacy and wait FOREVER to get anything filled read more

The worst. 40-50 minute hold times EVERYTIME! Doctors that don't care. Horrible. I'd rather go without healthcare but the fine is just as bad. read more

I love the Kaiser Pharmacy at the Folsom Clinic location. You might ask why? Well, it's because member services is right around the corner from the pharmacy and I have no trouble whatsoever going there and filing a complaint about the incompetent, snotty, techs or pharmacists when they continually screw up my orders. Having been a Kaiser member almost all of my working life, I've been extremely satisfied with Kaiser overall. However, this particular clinic fell down about three years ago and has never really picked themselves back up. It's a sad statement of affairs when you know the supervising pharmacists by name. read more

This shit is horrible. It's set up very confusing and they told me I'd get my name called in 20 mins I waited 40 then went up to a woman to ask how long it would be and she told me it was ready but she couldn't give it to me I had to get back in line. This is very poorly thought out. read more

Super busy every time I have been here I hope they would maybe add another location or have some ability to make things move along faster. Although I have always had a positive experience with the pharmacy staff and always helpful. read more

The best time to get a refill on your prescription is Sunday around 3:30 pm. Why? It was my extreme pleasure to walk in, get called to a window for pickup and leave in LESS THAN 5 MINUTES!!! Yes, there were other customers, and yes, there were about 8 technicians at the registers, so perhaps that is the key to getting your RX filled, there are adequate personnel to handle the flow of people getting their prescriptions. Kaiser's Eureka ("hospital" as us Kaiser patients call it) main pharmacy is always a breeze for me. Even when there are long lines, I have never waited for more than 25 minutes from drop off to pick up of my prescriptions. Keep up the good work Kaiser Eureka pharmacy!! read more

I'd give a lower rating, but that's as low as I can give. So I come here for a covered medication monthly, and monthly Kaiser gives me the runaround on whether they will pay for it or not. After 4 straight months of the same runaround, it's getting really old. read more

Had to pickup an emergency prescription fill for my wife. Checked in. They told me 10 minutes. After waiting a 1/2 hour went back to the window. Whoever entered the order screwed up, so the lady said they would fix it and it would be 10 more minutes. Meanwhile I sat and watch numerous people in line turn in their scrips and get there product, while I continued to sit. Finally after 20 mote minutes it was ready. My question would be since they originally screwed up the order why was my scrip not expedited to the front of the line instead of throwing back into the end of the line. This is the poorest of the poor customer service. read more

I got a call saying that my prescription was ready. I go in there and am told it will be 5-10 minutes. Well, 30 minutes later I get called up to be told that my prescription is,in fact, NOT ready. That they don't have any of the medication in stock. Then they tell me that it will be in tomorrow. I work full time and now have to wait a week until my day off to pick it up. read more

My favorite Kaiser Pharmacy because I never experienced a problem or delay having come here the last 5 years! Thank you Kaiser for making life easier on me! The check in process take a minute and another ten to make your meds . This is my favorite Kaiser Pharmacy of all! read more

For as long as the line gets the wait time in line is short. Kudos to the staff who teaches customer service and quality control. Never an issue going here read more

There is always room for improvement, so four stars here. I never have a problem with customer service, knowledge, wait time promises, etc. I do typically try to use the mail order however whenever possible, you cannot go wrong with the ability to go online at KP.org, or the app available and a couple of clicks and your prescription is on its way to you free shipping. But be sure to give it about 10 days to arrive. My biggest (and honestly ONLY) thing about the pharmacy would be the sheer volume of people that come through there. It's just overwhelming! I'll walk in and turn right back around and try another time. Kudos to the staff that try to keep things moving, I am sure it's not easy. I see constant effort to improve. read more

If you want to have a long wait this is your place. It's always busy. Make sure to check if they even have your medicine. Twice they have told me they ran out. AFTER I waited in a long line & then waited for my name to pop on the board. Then for them to tell me we ran out. How do you run out of prescription medicine! Bizarre. read more

There is always a long line here. However--they are always really quick. And the staff is always friendly, courteous, and professional. When they say it will be 20 minutes for a script, it's usually less than that. read more

Kaiser stripped the prices out of their online pharmacy and still expects people to use it, even though it is now effectively useless. If you ask why they've done this the answers vary from "there were never any prices" to "it was a computer error." The basic problem with Kaiser is that if there is an issue, any given Kaiser employee you're talking to will simply shrug their shoulders (if they can't solve it), instead of proactively pursuing an answer with other people. read more

Over 2 hours wasted from work and drive time to hear them say They never received my prescription. Sounds like bs to me.

Would give zero stars if I could. I have a child with ongoing medical issues and go here at least once a month. It's always a nightmare. Long lines, lost medication, prescriptions not filled after a week, crazy price changes (standard med refill three times but fourth time it's now non-formulary and costs a fortune), staff unfamiliar with prescribed meds, long waits, terrible parking. This place is my personal hell. If I could mail order our son's meds, I would in a heartbeat to never set foot in this place again. I walk in there a happy person and leave wanting to punch something. read more