Go anywhere but here they will Make you do unnecessary procedures to bleed you dry. If I could I would sue for what they did to Me read more

The medical care they offer is passably competent, which is the best thing I can say about it. If a complaint is not related to a condition that might kill me, they don't care. I have had extremely severe arthritis pain repeatedly, and asked my doctor to refer me to an arthritis specialist. (I don't know if that would be an orthopedist or a different specialty.) They refused. Over and over they have proved beyond a shadow of a doubt: THEY DON'T CARE. Beyond passable medical care, everything else seems to be run by imbeciles. Be smart and find a different healthcare provider. read more

I Believe KaIser should be the model for medical care in this country, I continue to be impressed by their strategy, expertise, care, people, systems and great attitude throughout. And I want to give a special shout out to my care physician Dr. Jack Nadler. Thank you Kaiser Permanente read more

My 5 stars goes to Brenda G. in the eye glasses departmet. Because of covid I haven't been able to wear my glasses(s) because they needed adjusting! She helped me adjust 4 of my glasses today! She was fast and efficient and had great conversation. I will be seeing her for all my glasses needs now in the future. Thank you for taking care of me today Brenda! read more

Jank. That's right I said it. This place sucks. I've now gone in twice, once to be seen for a spot and once for glasses/contacts. The first time the doctor rushed out so I was unable to ask questions. I was given only a sun shield instead of glasses and when I inquired about an eye patch I was given a stick on pad sent two blocks over to the pharmacy... that doesn't carry them. The second time, after asking to speak with someone about contacts and glasses prices, I was made an appointment at which I told that my prescription hadn't changed... DUH GENIUSES and that I needed to talk to the glasses area people about anything to do with pricing. Wasted time and co-pay money... check. After speaking to them I found out that glasses run at a special 99 dollars and you get 20% off... how nice... except that's five dollars less than my co-pay!!! They won't give you different types of contacts without yet another appointment for fittings that of course WON'T be the same day, they have to order your contacts and you have to pay ahead of time for orders even if they don't know that they'll be able to get them. UGH. I'm going back to my mom and pop glasses place in WC. read more

I am a 50+ woman who does have a chronic illness, but has really never spent any time in a hospital...well until two weeks ago. Long, long story short I had a nasty gallbladder that needed to come out, It was an interminable 12 day stay, and an 11" incision across my belly when it was all over. Here are some things you need to know: -Every morning a team of (young) residents will wake you and briefly discuss your case. They are in a rush - DO NOT ask a lot of questions - they are pretty intolerant. Wait for a doctor to see you and you cn go wild. -Most of the nurses are VERY good, some Great (yeah Irish Emma), and a rare couple are moody, and cannot speak English enough to understand you. -I actually got a private room on the surgery floor for my (non) fun-filled days, which was excellent. -Every morning, expect to woken (again) by a blood draw person -while 9 of my 12 days was "no food or drink" - when I finally got food it was inedible. The sad truth is that the jokes about hospital food are scary true. -Find yourself an advocate...Mine happened to be a sweet 1st year resident Dr. Max Bowman. I could cry thinking about how sweet he was to me. All that and he was working 80 hours a week and checking in on about 60 patients. Happy to know that he is among the crop of new young doctors!! -Another unknown advocate can be the Nurse managers. On my floor it was a rotating team of 3 men. One was there for my day 9 meltdown with the chief resident...and we chatted after and he was sympathetic. If there is a nurse that has been good to you, let them know. read more

This IS to BILLING and UPPER Managers The Medical staff OUTSTANDING. YET as I find out I lost my Kaiser Health care DO to unlawful Take over of my past employer. I HAVE NO ACCESS nor does any other pharmacy or M.D. to MY Kaiser MEDICAL record, YES I owe Kaiser BIG DOLLAR, I am working on repay. STILL this is BIG WHY is this LAWFUL!! SO be very aware i was getting odd calls to push number on phone from Kaiser BILLING Department,then call drop off. Had no way to respond to call,I could not drive far recovering from MTF surgery,i recover in El Cerrito my P.O. BOX in Antioch. Plus taking Oxycodone with acetaminphen. When i off the pain med, do check i have letter from billing very nasty and say i OWE YES I DO OWE!!!!!!! BIG NOTE I and pre check BEFORE SURGERY, by Kaiser on care and billing both of us MAKE BIG ERRORS!!!!!!!!!!!!!!!!! SO even with great medical the billing department IS HELL SO USE another HMO, who allow access to your medical records with your OK. REMEMBER LEGAL TO WITHHOLD YOUR MEDICAL RECORD!! read more

This review is specifically for plastic surgeon, Dr. Winnie Tong. I had the worst medical experience of my life with her. Save yourself the time and heartache and go with a different surgeon. I'm having better luck with Kaiser Oakland -- this department is a mess and there's absolutely no real recourse within Kaiser to deal with it. read more

For their vision centers: For irregular cornea people: Dr. Spallone is amazing! He tells you everything you need to know. You may have to ask him to use words you can understand because he uses vocabulary words in optometry language that you can't understand. He's very thorough and you can tell he enjoys what he does! He's retiring this year so if you have irregular corneas and need a doc, you better see him soon, you won't regret it. I also appreciate all the helpful tips he's provided me with to help my condition For contacts: Beth Ceely is the best! She's very gentle, patient and understanding!! Coming from a person who said I would never wear contacts due to a strong fear of touching my eyes, she's slowly grooming me to prove myself wrong. I have irregular corneas so I have to wear hard contacts and she has been helping me along the way. If you are getting contacts for the first time and you are worried, she's the right choice! She'll have you feeling confident in no time. Dr. Spallone and Beth are available at both locations on Owens and Divisadero! & Sharon is a very sweet receptionist at the Divisadero location. I appreciate all of you as I have had nothing but positive experiences at the vision/optometry department :) read more

Good ol' HMO. Pros of Kaiser: Friendly staff great appointment reminders Very fluent messaging system and medical staff including doctors respond usually within a day Easy telephone appointments Pros of this location: Almost free parking with valet if full. Cons: Sometimes the doctors are a bit stubborn, make sure you get 2nd or 3rd or 4th opinion when it gets complicated. read more

I went through a minor surgery and asked the billing department for a copy of my records and bills for reimbursement purposes and they sent me someone else's records (copies). I sent it back and asked them for it again, and they sent me a different patients records with all his information and medical conditions, notes, etc. I got tired of the wait and the errors, I went in person and the billing manager says 'its not new news but im sorry!!!!!' Seriously????? If i could give you a no star i'd give you a bird instead. These are confidential information with social security numbers, addresses, phone numbers, exam results and so forth. Its your main priority to maintain its confidentiality. Dont tell us its not new news that someone is reading my medical information. read more

Does anyone here know what Hypoxia is? Well, let me tell you: it is the reason this review will take me half an hour to write, face 5" from the screen, and unable to read the letters on the keyboard. Oh yeah, it's also the reason I'm wearing old lady black sunglasses and an eye patch at 10 p.m. inside my house with all the lights off. FOR THE PAST THREE DAYS. Oh yeah, and Hypoxia is the reason I had to head over to this dilapidated old 1970s building (I actually have only heard this, as I had to be carried in- Hypoxia also makes one unable to open one's eyes). It stinks like old people in here and when I say "old", I mean one-foot-out-the-door old. I was so nauseated, I actually requested that I be taken to the E.R. At least it only smells like chlorox over there. Hypoxia is also the reason I had to see what must have been the closest thing to a real, live lobotomy patient allowed to practice medicine. I sincerely doubt this man knows a single woman in the whole wide world, the way he acted towards my near-hysteria, which was completely legitimate considering the fact that I feared I'd lost my vision for good... All said and done, I went in a hot mess, I left an irritated hot mess, I cried for two days, and the treatment he prescribed seems to be working. God I hope it's working, because I never want to go back there again. **Fast work in the pharmacy was the one plus! read more

Not sure why you can't review the hospital but wanted to post these pictures of the hospital off of geary. Maybe they don't make enough money to keep the rooms decent. read more

Kaiser Permanente - Ophthalmologists Near Me - San Francisco, California

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I've used both the optometry and ophthalmology services here, so I'll rate them separately. OPTOMETRY My doctor was a little bit jumpy and a little bit too happy for early on a Saturday morning. Not really his fault--or a fault, actually--but I had recently gone through some worrisome troubles with one of my eyes; so I didn't want happy and efficient; I wanted patient and concerned and, most of all, thorough. The real kicker was getting to the glasses store and learning that my glasses would take a couple of weeks. A couple of weeks? I know it's a ripoff, but I'm a LensCrafters kid from way back in the '80s, you know, "in about an hour"? I don't honestly care where you're ordering the special lenses from--and they weren't special at all--nothing in 2013 as simple as eyeglasses for a mildly nearsighted person should take two weeks. It took an hour in 1987, but it takes two weeks in 2013? Huh? Overall, 2 stars. OPHTHALMOLOGY Thank you, doctors, for saving my eye! And for dealing with my slight hypochondria! I saw two different doctors here on three separate occasions, and although I liked the older one a little bit better, they were both friendly, knowledgeable, and extremely approachable. I now know that I'm allergic to most contact-lens solutions and to the bacteria in my own eyelashes. (Don't avoid me; everyone has bacteria in his or her eyelashes.) I had a pretty nasty eye infection that left a scar way back there, but it's outside my field of vision, so I caught it in time. Note to everyone reading this: If your eye hurts really bad, and the pain doesn't go away after thoroughly washing it out with cool water, go to an ophthalmologist as soon as possible. You might spend some extra money, but you could save your vision. Overall, 4.5 stars. read more

A DJ saved my life. But a doctor saved my eye. I'll never know what triggered it. Exercising. Dancing. Genetics. Everything. Whatever it was I found myself at Kaiser on the Friday before Christmas. My right eye vision now included black spots and a slowly forming eclipse. I was nervous. Scared. Dr. Sid Borirak pushed back from the examination and broke the news. Retina detachment. Needed treatment. ASAP. As in right now. He had plans, but this couldn't wait. I needed to make arrangements for a ride home later in the evening. He assembled his team. It was go time. Almost four hours of anesthesia later. Awake. Bandages over my eye. Disoriented. Uncomfortable. But reassured by the nurses around me. Surgery went well. My retina was back in place. Eye had been saved. I ended 2011 under strict orders not to exercise or dance. I start 2012 on the road to a full recovery. Future includes much more exercise and much more dancing. I'll never be able to thank Dr. Borirak (http://mydoctor.kaiserpermanente.org/ncal/provider/sidhipornborirak) and the entire Kaiser team enough. read more

So, there I was, in the Burgundy valley of France, and after a night of drinking and fun, I wake up with a funny floater in my left eye. No big deal, I think, but two weeks later, me and the floater so see Dr. Ken Ip, who after Nurse Emily had numbed both eyes and dialated the left one, makes a thorough examination and says 'No problem.' What a relief! Never used this part of Kaiser in 20 years and am delighted with how well run it is, how professional and friendly the staff are, and how easy this all was. read more

Dr. Irene Chew totally redeemed the Kaiser optometry center (for me). I first saw Dr. Susy Balla in 2011, and had an awful experience. Dr. Balla was impatient, rude, and condescending. She huffed and puffed when I told her that I forgot a part of my contact prescription, and acted really put out when calling Costco to get the information. I felt awful for whoever she was talking to, because she was as rude and patronizing with them as she was with me. The visit was full of heavy sighing, and chastising me for every little thing that she felt I was doing wrong with my eyes and contact wearing. Fast forward to this morning's appointment with Dr. Chew, who was awesome. I specifically scheduled an appointment with anybody besides Dr. Balla because of my experience with her, and I'm so glad I chose Dr. Chew! She was so personable, friendly, and took her time to check out everything. I wish I had had her as my primary Optometrist from the beginning. She even gave me some free contact lens solution to take home with me - how nice! The glasses and contact ordering center is OK - they are all very friendly, but I've found cheaper glasses and contacts at Costco and Walgreens.com. read more

Dr. Ip and his team rocks!! I got my eyes LASIK'd with them, and it has been a great experience from start to finish. read more

Came here due to hives and Dr. So was awesome. He was very good with explaining what the possibilities are from and gave thorough descriptions and let me get skin tested. I knock down a star because the receptionist were loud where everyone heard their business and it was quite unprofessional to me in that sense. They kept having arguments of sorts with each others about things where I just would have preferred not having to hear. read more

I walked into this office to get my eyes checked cause I ran out of contacts, because god dammit, eye prescriptions expire after a fucking year! 1 year. That's all you get. My prescription has been the same since I've been in the 8th grade. And now people like me who didn't majorly stock up on contacts are here with the other suckers getting their eyes checked. And I had been down to my last pair that finally gave while I was taking it out of my eye cause it had been getting WORKED. Like it's pretty much dissolved itself out of existence. In my eye. So enter Kaiser and there are a shit ton of people. DMV and passport issuing center combined. And I'm thinking, fuck, I put in 40 minutes in the meter, there is no way I'm getting out before that. Well guess what, I did. My appt was on time and I got in and out, with my SAME prescription- and 1 more year to adequately prepare on spending my money on contacts. Instead of things like shoes. And alcohol. read more

i've been to two out of the three: optometry & physical therapy. Optometry: i've been there for a nasty eye infection, a soccer ball to the eye (which turned out to be a bruised retina!), and some corneal ulcers (apparently my contacts & my eyes are no longer playing nice together). my appointments have been generally on time, the staff generally kind, and they've solved all my problems. drs. hamilton & sanghvi were fantastic at dealing with my infections, retina problem and corneal issues. they really explained everything thoroughly and patiently. dr. balla did my eye exam for a new prescription; she was nice, but seemed a bit ditsy - i felt like i had to keep reminding her of things...and when she did the "which is better: 1 or 2" with the lens thing over my face, she started by flipping things on the wrong eye! uh, so since there was no "1 or 2", i just played dumb and said "they look the same"...she finally realized her error, giggled, and proceeded on. the one thing i did NOT like was the contact lens fitting procedure. it took a looooong time, and once i found lenses i liked, i couldn't just buy them and leave! i had to get a trial set and make an appointment to come back to see the doc to make sure they were working ok. in theory, it's a nice idea that they want to make sure it's all working for you, but making another trip back there (and paying another copay) is not my idea of fun. plus, i felt like they kept charging me odd fees related to the contact fitting. also, the communication between the eye doc (dr. balla) and the lens fitter was poor...i was sent in specifically for daily wear lenses, but the fitter kept trying other options on me. i kept having to remind her that wasn't right. ugh. PT: i worked with brian soo. very nice guy. i spent almost 6 months rehabbing a nasty "grade 3" ankle sprain (basically, i was in a cast for 4 weeks with a purple ankle the size of a softball; then it was on to PT). brian got me running again - our main goal. but even after the 6 months my ankle is still in pain & not moving correctly/fully. i know this isn't brian's fault, even though he kept telling me to push through the pain. a good idea for a bit, but i realized that there's probably more damage than he realized. my problem is, unfortunately, beyond just needing PT (i'm now working with a podiatrist). read more

I left Anthem because of exactly the kind of monkey-fuck runaround I got from Kaiser Allergy today. I was really hoping for better. I signed up for a deductible, co-pay plan about the same price which I was paying Anthem, paid my $40, talked to an Allergy doctor, and then some bean counter came out and nervously stammered an explanation that EACH skin prick in the scratch test would cost $15 out of pocket. As an effective, comprehensive test involves about 30 different allergen proteins, that would be $450 out of pocket. Fuck it. I have coverage in case I get hit by a bus, but no more allergy shots to deal with cats and hay fever. All health insurance is a stupid, rigged scam. I had heard such great things about Kaiser being no stupid paperwork, scams, retarded shit, etc. Very dissapointed. read more

Kaiser eye center is pretty awful when it comes to eyewear options. It's way over priced ( even with insurance) and options are extremely limited. I feel like going here would be a waste of time , and money . I wanted to use an old pair of frames and just replace the lenses with my new prescription. It was going to cost me over $150, and the kicker was they charge a $15.00 fee for having your own frames. Although they put it under some crazy heading like " shipping fee! And that was with insurance !! I suggest you go to a eyewear place in the city that has better prices and options. There are many, and better options to chose from in San Francisco . read more

I went here for physical therapy for my knee and had a really great experience. Dr. Shehe is an awesome therapist and was extremely helpful. They had my knee feeling better than it has in 10 years after only a few months. The location is kind of a pain coming from North Beach, but they are very professional and deserve praise. read more

I've experienced atleast 10 different optometrists (at kaiser and elsewhere) and none have come even close to FRANKLIN WAYNE QUON. He is amazing! Super down to earth, knowledgeable, helpful, and experienced. He actually cares about his patients and takes the time to make sure they know how to care for their eyes. I learned more from my appointment with him then I have from all of my past appointments combined. He also went out of his way to help me get what I needed (trial products to find the best option for my eyes). I've seen him twice so far and wouldn't see anyone else. read more

I love Kaiser so I wasn't surprised when I was taken care of so well by the Allergy and Asthma clinic. Thanks to Dr. Strub and her team for thier help in testing and treating my allergies. I am a big baby when it comes to shots or being pricked and felt that they were very sensitive to my needs during testing. I was offered a table to lay down on and water between pricks to calm my nerves. I feel like Dr. Strub was patient and really tried to understand my symptons and environmental conditons. I have pets and was scared to death that I would be told to get rid of them asap. Luckily, we came up with a plan and now my allergies are under control. read more

I've been to the physical therapy and the front desk people are great. My physical therapist christine is amazing. I have no complaints except for the super expensive parking. read more

The SF Kaiser Allergy staff is the nicest collective medical team I've ever encountered! I use to come so often I've come to know their individual quirks. They're all pretty good at giving injections. Alas I moved coverage but still really miss these guys. read more

I only compose reviews when I'm especially impressed by a business. I needed to send my prescription info to Warby Parker direct from the Kaiser Optometry office and Connie Wong, an optometrist there was especially helpful, emailing and faxing the info for me. I was delighted by how helpful she was. Thanks Connie! read more

My son and I have been patients of Dr. Calvin So in the allergy dept for a couple of years now. He is an excellent doctor-professional, courteous,and caring. He is genuinely concerned about our longterm health, making sure that we not only are doing well, but also that we are not overmedicated. And unlike many other doctors, he actually has a great sense of humor! The staff and technicians overall have been pretty good, but Dr. So more than makes up for any shortcomings. read more

I ordered a replacement pair of glasses for my daughter over the phone, nothing unusual, her prescription was in the computer. I went to pick them up (this child is almost blind without her glasses and was wearing her sun glasses for days) and they were frames with regular glass. I got home and she told me this and I couldn't believe anyone would be so incredibly retarded as to do this. I called and they said, "sorry, manager not here," in broken English and hung up. I called back again, same thing and told me to call back tomorrow morning, which I did. I was then told that the manager is out today, I can leave a voice mail. When I told Jackie what happened, she got annoyed with me and told me I can call back in a few days. Are you kidding me? Kaiser has beautiful buildings and completely retarded people working there. read more