Dr. Andrea Yeung is an Excellent ear, nose, and throat (ENT) doctor. I was in dire need of a…read moreskilled ENT specialist. I had been suffering from a fungal infection in my left ear for six months, and my previous ENT had dropped the ball. Dr. Yeung quickly cleaned out the fungal infection, sent it for biopsy, and saw me four times every three days. Each time, she meticulously 'vacuumed' my ear. It was painful. Dr. Yeung was super efficient, gentle/caring, and she got great results. As well, her treatments helped close the hole in my middle ear. She also has great staff. I feel lucky to have connected with Dr. Yeung.

So it's been 5 years since I did my surgery, and unfortunately I have reoccurring sinus infections…read moreso I'm back here updating my review. When I went to Dr. Yeung's office recently, I was told I need another surgery! Apparently, they didn't take out a bone in my nose that was blocking my sinus from getting out, and that is causing me having repetitive sinus infections over the years to the point that I'm on anti-biotics every 3 months. They never told me before/after my first surgery that was an issue, or else I would have told them to go all in and remove that bone and do a complete surgery/clean up. This is super frustrating to me, and hence the 1 star.

Dr. Hribar's is one of the best doctors I've been to. She was the 5th doctor I saw for an eye…read moreissue that I suspected might be related to the sinuses. She asked lots of questions and really took the time to understand my issue. She was also the only doctor to order an MRI for me, which after almost two years of searching for an answer, was finally revealed, thanks to her.

Wonder Dr very informative. Explains everything of what's wrong with you. I would definitely…read morerecommend her

Although the condition I was in for was not fun I had a really fantastic experience from start to…read morefinish. One of the biggest things for me was the communication--he's super easy to talk to, actually listens to your concerns, and explains everything in a way that makes sense. I never felt rushed or like my input didn't matter. The procedure went well and recovery was exactly as he communicated. Overall the results have been great and the recovery was way smoother than I expected. The whole office vibe is professional but also very friendly and welcoming. If you need an ENT who is both highly skilled and just a genuinely nice person, Dr. Kangelaris is definitely the one to see! Highly recommend.

Here's the updated review with your additional paragraph on imperfections:…read more Dr. Gerald Kangelaris and the team at San Francisco Otolaryngology are fantastic. The practice is staffed by incredibly caring doctors and run by an unbelievably warm and efficient staff. I especially want to give a shout-out to Sylvia at the Union Square office, who was not only very warm and compassionate as I felt nervous about my CT scan but also went above and beyond to get me a cup of hot water for my tea. That gesture was so thoughtful and reminded me of flight attendants who have very serious safety jobs but are also warm and attentive. At the other office, I really appreciated Jackie, who was very helpful with scheduling. Carol, who did the CT scan of my sinuses, was unbelievably compassionate and managed to calm me down without even realizing it just by her presence. One of the highlights of this practice is the exceptional approach to informed consent. The informed consent for the CT scan was the best I've seen, comparing the radiation exposure from the scan to the amount one gets in everyday life. This visual and relatable comparison is fantastic. As a law professor specializing in the ethics of informed consent and decision-making, I found this example to be excellent--on par with the LASIK procedure and research studies I've seen at UCSF, where the attention to informed consent is exceptional. There were a few imperfections in the medical care that I want to highlight. Communication with the doctor is through a medical assistant rather than directly, which isn't ideal. Additionally, I noticed some inconsistencies in advice, such as whether to start antibiotics right away or delay for a month until my next appointment. Another imperfection, which seems somewhat typical of practices not affiliated with academic hospitals, was a slight unfamiliarity with some research questions. For example, I had asked whether sinusitis is associated with other risks, such as cardiac risk or systemic inflammation. The doctor confidently said there hadn't been any studies on the topic, but I later found out that studies have been conducted. To be fair, I can't speak to the quality of those studies since I'm just a law school professor who studies studies, not a doctor or medical school professor! Despite these imperfections, I really appreciated that Dr. Kangelaris didn't push surgery, even though that's obviously a profitable option. Instead, he took a thoughtful, non-surgical approach by first suggesting a CT scan to assess the situation and then doing a culture to identify the best antibiotics, even mentioning that a longer course of antibiotics might be necessary. The office itself is beautiful, clean, and conveniently located, though parking at both locations is on the expensive side. Overall, this is an excellent practice with warm, attentive staff and a thoughtful, patient-centered approach to care. Highly recommend!

Dr. Ho is very knowledgeable in his area of expertise: ears nose and throat. He would clearly…read moredescribe possible causes and the best and worst outcome before he administers any prescriptions. The office is clean yet very basic. The staff works very hard to organize appointments and speaks Cantonese and English. It's nice to go to someone who would calmly listen to your questions and give clear diagnosis of a patient's conditions. Thank you, Dr. Ho!

My daughter's ear had been bothering her for days. We took her in to see Dr. Ho. At first she was…read morenervous. But Dr. Ho was so gentle with her that she remained calm throughout the whole procedure. Thanks Dr. Ho for being so attentive.

Absolutely unacceptable experience -- I would never recommend this practice…read more On Monday, June 2, we brought our newborn to SF Ear Nose & Throat Medical Group for a tongue tie procedure. We were told by the doctor that if we had any concerns post-procedure, he could see us right away for a follow-up. By Friday, June 6, our lactation consultant expressed serious doubts about the effectiveness of the procedure and urged us to follow up with the doctor immediately. We called the office expecting some level of urgency and basic follow-through. Instead, we were told the earliest available appointment would be August 6 -- two full months later. This was completely contrary to what the doctor had promised. When we pushed for an earlier date, we were met with cold indifference and told it was "impossible." Unable to wait, went to a different ENT specialist who performed a laser procedure. That doctor was shocked that the original clinic refused to see us for a simple follow-up consultation just days after the procedure. The lack of professionalism and basic responsiveness at SF Ear Nose & Throat Medical Group was disappointing. We deeply regret choosing this practice and would strongly caution other parents to look elsewhere.

Dr. Man Kit Leung is awesome and professional , my in law with oral cancer back in 2019 and he did…read morean excellent work from diagnosis, surgery pre authorization, procedures explanation, etc. He had provided ultimate support to my in law during that hardship period. His staffs are nice and patience. They usually repleid to us on timely and try to answer all questions we have. I will definitely recommend Dr. Leung to all people who are suffering illness issue.

I have had the pleasure of being able to be seen by this otolaryngologist | surgeon for 28 years…read moreout of the 32 of his practice in SF; and cannot recommend anyone more conscientious and through with their care. This is one of the Bay Area's best and brightest in the field!

My experience with Dr. Sloan has been extremely positive. Prior to and after my surgery, he…read moredemonstrated exceptional bedside manner, thoroughly explaining my condition, how it would be treated, and what I would need to do to make a smooth recovery. Even on weekends, he was available for when I had questions or concerns about my recovery. I could not ask for a better ENT doctor. Additionally, his assistant, Caroline, is on top of it. Scheduling and tests have all gone smoothly. I am impressed with her multi-tasking abilities.

I had voice feminization surgery (modified Wendler glottoplasty) with Dr. Yung on February 26th,…read more2025. My entire experience was stellar, from start to finish. I've dealt with surgeon offices before and can say that Dr. Yung's office was the best of the bunch as far as responsiveness and patience I had so many questions and I concerns about the process but the office staff answered all of them, carefully reading my emails and answering everything in an exceptionally timely matter. Dr. Yung herself had very good bedside manner. She listened to me, answered questions and, when I was about to go under for the surgery, she comforted me by telling me that I was safe. Further, when I was at my first follow-up, I cried from relief that everything was healing well and they turned off the lights and gave me a weighted blanket to help me calm down. The results are amazing. There's still a lot of work to be done but it's all on my side as far as being confident in using the voice that the surgery has made available to me. I've shared my results with other people who have given rave reviews and several of them are planning to consult with Dr. Yung as well. I will always recommend Dr. Yung and her staff.

Dr. Yung was absolutely professional and helped me reach the exact goals I was hoping for. She has…read moreamazing bedside manners--kind, patient, and attentive--and her entire team was very communicative throughout the process. They reassured me at every stage of my recovery, which gave me so much peace of mind. The price point is excellent, and what stood out most was how focused they are on patient safety and delivering outstanding clinical outcomes. I truly felt cared for from start to finish. My results came out exactly as I envisioned, and I couldn't be happier. I highly recommend Dr. Yung to anyone looking for a skilled, compassionate, and trustworthy provider.

Front desk was pleasant and efficient, Dr. Johnson was outstanding. Told him my complaint, he went…read moreto work immediately, fixed the problem and was very thorough, told me why other treatments by other doctors had never worked for me, told me what I could do at home and gave me lots of information. Excellent doctor - I'm so pleased to have found him. With SF Otolaryngology/Sonoma, second Tuesday of every month. Well worth the wait!

After writing this review this situation has gotten worse. Alex who I have been corresponding with…read morein Yelp, is now telling me the check has been cashed? We have never received the check. It is illegal to charge more than the co-pay, so be careful. Updated 6/12 - The business manager Alex A responded by calling me an imposter and yet the check has been cashed? How does that work Alex? Alex - please talk to Jason your billing manager who I hope will take care of this correctly.

Update SF Oto 450 Sutter -1 AVOID: Awful, Dismissive, Rude,…read moreIncompetent Experience with Dr Kazi & Dr Challapalli here. The Practice Mgr Emily Mathiesen also refuses to accommodate Medical Records Requests. This is in violation of California Law. At SH Otolaryngology they do not follow California law! 1. Re Dr A. Kazi - in a fellow reviewers words here 100 agree: " dismissive, rude and incompetent " ...another: " He was dismissive, and his examination manners were not reassuring " Beware! SF Otolaryngology is secretly recording private doctor / patient visits without Legal Consent per California Wiretapping & Eavesdropping laws. They are using AI Scribe to record private medical appts while intentionally concealing the AI Scribe recording device AND ignoring, violating, the required California Consent laws required to obtain patient consent. AI Scribe is widely known as " Hallucinatory " making things up, distorting & fabricating your words & context when context matters to your medical records integrity, safety & privacy Also, you need to understand noone is regulating or safe guarding where your private medical information goes via AI Scribe aka 3rd party cloud This is vry unsafe until there are safeguards in place & the hallucinatory nature of AI Scribe is addressed you are at risk for false & or misleading mis information posted out of context to your permanent medical records which can be vry harmful & damaging to the safety privacy & integrity of your medical records. *Per California Law: Your provider must get your consent prior to recording your private medical visit with AI Scribe. If you do not consent, they are not allowed to deny you care or treatment. Also, you have the right to insist they stop recording for any sensitive content at your medical appt.. *Beware: Dr Kazi had concealed the AI Scribe Recording Device in his Pocket. He had secretly been recording our medical visits without knowledge or consent. * 2. Re Dr Challapalli: My family had me see her for a one & done clean well organized 2nd Opinion Consult after seeing 2 vry good Reconstructive Surgeons. To our surprise, after she was very tardy to our consult, she interrupted our consult 3 x actually leaving our mtg 2x before abruptly ending our consult without finishing but abruptly running out to take a 3rd call, The opposite of clean, not in a good way - to make matters even messier, she not only omitted the actual 2nd opinions of both surgeons from the consult report, she invented her own facts, writing a sloppy thrown together 2nd opinion consult report omitting the diagnosis or assessments of the 2 well regarded surgeons opinions whose 2nd opinion we came to receive but also we were forced to report false information, incorrect, misleading misinformation, numerous inaccuracies cited in her report. Clearly, abruptly leaving a 2nd opinion consult 3x it is no surprise she had to make things up since she was not present for the whole consult. 3. Reporting the totality of misleading information, inaccuracies, false information & errors to her, her MA pushed back with citing a so called "policy" against making corrections. She then further included a whole procedure she wholly invented which I have never had creating a further misleading false narrative, bad summation of misinformation & posted this to her report & the medical notes. 4. After experiencing Dr Challapalli's messy consult followed up by reading through her sloppy work, if this is indication of her actual reconstructive work, this was a very eye opening experience to say the least. 5. Initially, I had been referred to Dr Kangalaris, SF Oto & came here for chronic sinusitis infection. After reading Dr Kazi's poor reviews here, we elected to give him the benefit of the doubt with an open mindset after Dr Kangalaris was unavailable. Not only did Dr Kazi entirely miss my chronic sinusitis infection, I had to get the antibiotics at urgent care since he all ENT Otolaryngology Style failed to treat the chronic sinusitis. Everyone has bad days rt?! While I did not experience the same dismissal or rudeness with Dr Kazi as the other reviewers here, this side of him came out at later visit after being informed he was secretly recording our medical mtgs w Concealed AI Scribe Device AFTER assuring me, he would respect the confidentiality of anything deemed as "Sensitive Content" within the context of our private provider patient medical visit. Essentially, he lied It was someone else who revealed he was secretly recording with his hidden AI SCribe Device which he had been concealing in his pocket while without knowledge or consent he was secretly recording My family & I suspected something not in a good way was going on reading through his clinical notes which were Hallucinatory, distorted, out of context, riddled w inaccuracies & misleading misinformation. We then reported all of this for as much as we had reviewed by then. Dr Kazi was dismissive & rude per others here!

Don't waste your time, this practice is terribly unorganized and unprofessional…read more I submitted a request for an appointment online and received a call from the front desk to schedule an appointment. I stated in my request and on the phone that I wanted to book for the Union Square location. The person on the phone was helpful and suggested Dr. Virginia Smith-Bronstein, we moved forward with booking the appointment and I received the confirmation for the 450 Sutter location. So far so good. Leading up to the appointment, I don't receive any type of appointment reminder other than a request to submit info via MyChart. I didn't think much of this at the time and submit the info. Day of the appointment, I arrive early and check in. As I'm waiting in the reception area, Silvia from the front desk comes over to me and says, "Oh did you get our message? Dr. Smith-Bronstein is in the San Rafael office." Um no, I was not contacted about this. I show her the confirmation that I booked for the Union Square location. Silvia asks me to confirm my phone number (which was correct), they had never attempted to contact me. I'm then informed that Dr. Smith-Bronstein is only in the SF Office every other Friday. I was immediately charged for the visit upon checking in. I ask to please be refunded. Silvia asks if I would like to reschedule, I decline. I ask again that I will be refunded for this appointment and Silvia says yes it's done. While I'm in the building lobby I receive a voicemail from Silvia asking if I would like to be refunded or apply it to my next visit. I had just told you less than 5 minutes before in-person that I wanted to be refunded and you had told me it was done! Then I had to waste more time out of my day emailing and calling them several times to get the charge refunded. Billing department tells me they can't find the charge and asks if I can send them the receipt (their own receipt) along with screenshot of my bank statement. Instead of calling me back, they call my emergency contact on file to discuss the billing issue. I understand that mistakes happen, but they weren't apologetic and didn't take any accountability for the mistake. As a new patient, how am I supposed to know which location the doctor is in on which days?Their lack of oversight and competency is why I will NOT be rescheduling with them. Complete waste of time and incredibly frustrating as I took time off work to attend this appointment. I wish I had listened to all of the other negative reviews for this office. Steer clear of this practice.

Chris did my hearing test today and was fabulous. So professional!! He said I shouldn't wait until…read moremy scheduled appointment at the end of the month and found a doctor who could see me immediately!! I saw Dr. Kazi and he put a tube in my ear for a chronic otitis media effusion. I received incredible care. Thank you SH Audiology!!

I spoke to a very rude employee who had quickly disconnected our conversation over the phone after…read moreasking her on my appointment that was scheduled through them. The person was really rude and didn't bother asking who was she was speaking with, or care what was the reason of the call. Your appointment is cancelled and hang up without knowing who was the patient.