I have been a patient of Dr. Smith and Mary Ellen for many years. Highly recommend his practice.

Dr Smith is the best doctor I've ever had. He's patience and makes sure all my questions are always answered. I have a very persistent issue with sinus infections, not to mention horrible allergies, and he always takes the time to make sure I'm feeling as best as possible given the circumstances. Mary Ellen at the front desk is a hoot too, love talking to her and she's very helpful as well. I can't say enough nice things about Dr Smith. I wish his office was open more often, but that's a minor inconvenience as he's given me the name of a colleague to contact if his office isn't open. read more

Dr Smith and Mary Ellen are delightful! I started over producing ear wax in my 20s and have been seeing Dr Smith for regular cleanings ever since. Recently, Dr Smith has taken some time off and it's reminded me what a great experience he and Mary Ellen provide. I went to another ear doctor in his absence and it just wasn't the same - less thorough cleaning, longer wait, more crowded waiting room, hospital feel, etc etc. Thank you Dr Smith for making ear maintenance so lovely! read more

Dr. Smith is very kind. He also wears one of those forehead-mirror-circles. I wanted to take his portrait because I couldn't believe that he had one and USED IT. FYI everyone, those things take light and reflect it into the spot that the wearer is looking at, through the middle of the circular mirror. WOW. But anyway, that's fun and everything, but he is also a pretty good ENT. I have recurring nosebleeds and was getting a vessel in my nose cauterized, which I've had done before. He looked at everything, gave me a few options for the days following the cautery, most of which I've adhered to (hard not to tilt your head way over). My main issue with any doctor is the level of communication they feel they should be imparting. I want to know everything. After the novocaine wore off, I was in such excruciating pain, I had to go to urgent care, who determined that the burn was very deep and probably hit a nerve. I wish Dr. Smith had said something to this effect if he was aware that it might happen. read more

Just for a bit of context, I have a pretty significant dislike of doctors and medical procedures in general. I've never been under general anesthesia and never been in a hospital for a personal medical need. That is to say that I feel entirely uncomfortable around most doctors and needles. With that said, I couldn't be happier and more impressed with both Dr. Smith and Mary Ellen. I needed a tonsillectomy and was very nervous about the whole thing. I was honest with Dr. Smith and Mary Ellen about my worry and they took such incredibly good care of me from the first day I walked into their office, until my last followup appointment. They were always available for a question and always gave me honest and thorough answers. When it came to the procedure itself, everything went as planned and I had no surprises. From the perspective of a patient, Dr. Smith did an excellent job. I would recommend Dr. Smith's office to anyone looking for a great ENT. read more

The doctor is wonderful to talk to, the amount of time he spends on your case, doing his homework and later explaining alternate treatments. His experience shows in the way he talks and yet he is humble and suggested even better resources if I so wished (In my case Stanford Med School) since that's the world's top rated Sleep research center. The Office manager looks strict, but very pleasant and helpful if you maintain your appointment times. The doctor's office looks something from the 60s, but the doctor's knowledge and demeanor makes up for the lack of technology you've come to expect from clinics these days. Overall a very pleasant experience, I would recommend Dr. Smith for any E.N.T consultations. read more

My experience with Dr. Roger was one of the best medical experiences I've had. He's knowledgeable, real, and compassionate. This is the doctor to trust when you are in need. Office staff was accommodating and pleasant. What a great team! read more

I saw Dr. Smith today for a simple check up after a bout of tonsillitis. He completely put me at ease. He patiently listened to me while I explained my situation and he communicated very clearly what I needed to do to avoid getting sick in the future. I was in and out in 20 minutes. Amazing! The only frustrating thing is that they ONLY accept checks as payment, meaning that I now have to mail a check back to their office. No debit cards. No credit cards. Checks only. read more

About 5 years ago Dr Smith performed a successful septoplasty on me after I had a nasty accident. Dr Smith and his office were incredible in navigating the workers comp system and seeing me to health. He has definitely been doing this doctor stuff for a while! - he does not have a snazzy office or fancy equipment but he does know his noses. His approach is inquisitive, practical and efficient. He took so much time to make me feel comfortable and to answer my 1 million questions prior to the surgery. The women at the front is awesome and sassy and knows her stuff too - she helped me get ready and navigate the hospital system. Dr Smith performed his wife's septoplasty years and years ago and if my nose will look like hers does 20 years later, I will be happy. Going for a follow up next month, I expect fantastic results! read more

Dr. Smith is the best doctor I've visited over the years across all specialties I've seen. He is thorough, knowledgeable, and very competent in his domain. He is also very caring - truly cares about his patients and very patient to answer all the questions I had (unlike at some office visits they seem to try to rush you out). The office staff Mary is also very welcoming and nice. I had a very short wait time so the scheduling was reasonable. Overall a very pleasant visit and I would highly recommend Dr. Smith and his office to anyone in need to see a ENT doctor. read more

I have been visiting Dr. Smith for a number of years now and I am very happy with the service. I find him very thorough and he takes the time to explain what he's doing and what he's found, if anything. Mary Ellen is a godsend and she has found an appointment for me on very short notice. You'll notice I travel from the Big Island of Hawaii to see Dr. Smith. He's worth the effort. I have no reservations about giving him a good recommendation. I just wonder what I'm going to do when he retires, which must be coming soon. read more

Dr. Smith is amazing. I was tortured by tinnitus when I visited him. He was fast, kind, and extremely knowledgeable. He took the time to explain to me, and show me on a model, exactly what was happening in my ear. Then he prescribed a treatment, and within five days I was completely cured. I'd recommend him to others in a heart-beat. read more

Nice doctor but not special. I was a patient for 5 years until today. Office admin person Mary Ellen is, at this point, incompetent. After my visit in March she sent me an envelope with no stamp for my copay because she didn't want to look it up. I sent them a check for $25 which she cashed and didn't receive another word. Then I find out yesterday that rather than call me on the phone she turns it over to a collection agency. A $10 issue cost me 50 bucks and a glitch on my credit report thanks to her. She didn't even apologize. Find an ENT with a modern system for handling admin and don't bother yourself with her and this ridiculous nonsense. read more

Fantastic customer service, a caring doctor, a caring staff. Very good with insurance and scheduling and putting the customer first. Enjoys doing quality work. It's a kind of medical care that reminds one of the old days when doctors were there to heal patients. I was born in 1959, and so, unlike most patients, I remember real medical care and real doctors. Then I saw the switch-over to HMOs and the move by insurance companies to limit care to a mere symbolic effort. If you're older, you'll recognize and remember what the glory days of American medical care were like when you visit this office. It's a rare thing to see a practitioner of this sort still in medicine. read more

Hands down one one of hthe best MDs I've ever encountered in my life. I am 61. Truly a great man. His sidekick, MAry ELlen, is jjust a a knock out of a person. A lot of healing going on in this office. I'm blessed. read more

Dr. Rogers is really good. The moment you walk into the office you feel at ease.

By far, the WORST ear, nose and throat doctor in SF. I honestly don't know who is more rude, Roger or his receptionist, Mary Ellen. I have never met a doctor with less people skills in my life. I wouldn't employ either one of them at a 7-Eleven. Do yourself a favor and go to a doctor who respects his patients and cares about them! read more

I personally have not seen Dr. Smith but I just tried to get an appointment and they would not accomodate me. I have been calling several throat specialists this morning to try and see if they can see me because of this chronic sore throat I've been having that went from Strep to something else. The receptionist had a 3 PM available but unfortunately, that is when I get off work and ordinarily, I would be able to leave but my partner is out today so I have to cover his work. Anyway, my mother offered to come into the city from the East Bay to drive me to the appt. so that I could make it by 3:10 and the receptionist would even accomodate me for the 10 miserable minutes. Rude, terrible and honestly, a blessing in diguise. read more

A prior Yelper made reference to Dr. Smith's wife's septoplasty which he performed years and years ago as being exceptionally done. Knowing Dr. Smith's wife on a very close friendly level, I'm quite surprised to even hear she's had a septoplasty. She (his wife) tells me Dr. Smith is thorough, thoughtful and extremely conscientious in his practice as an ENT. From my understanding, his office manager has been with him for over 30 years and if they've chosen not to redecorate their office, more power to saving money on frivolity!!! His experience speaks volumes! read more

Probably my favorite doctor. Dr. Smith looks and acts as if he stepped out of a Norman Rockwell picture. He and his sidekick, Mary Ellen, will delight those who are nostalgic for medicine the way it used to be practiced. No forms, bureaucratic office structures, fragmented and complex billing, defensive medicine, overspecialization, arcane insurance requirements, disclaimers, and customer handling scripts. Just a doctor and his assistant, arranging appointments quickly and curing your afflictions with a minimum of fuss. I've been seeing Dr. Smith for about 30 years, since the day he was the emergency doctor on call and came in on a holiday to puncture my eardrum and drain my middle ear. I see him for all my ear, nose and throat problems, and he's given me excellent referrals for problems outside his field. Nowadays I visit for regular vacuumings of my ears, which periodically get clogged with debris from psoriasis of the ear canal (of all places). He is cheerful, competent, efficient, and on my side (never chiding when I admit to not using my ear drops). My only fear is that he may retire soon, but he says he could never do that.. Since I cancelled my expensive health insurance, Mary Ellen has been giving me discounts unasked. I feel a bit guilty about the fact that Dr. Smith doesn't cost much more than my hairdresser, and I can't even tip him. I was surprised to read two negative reviews, but one was too general to be meaningful, and the other was someone who'd never seen him complaining about not being able to get an instant appointment. read more

I had a GREAT experience with Dr. Smith. He took his time and listened to everything I wanted to share with him about my problem. He took time to respond to each of my concerns and was then incredibly professional and competent with the treatment plan. I would recommend Dr. Smith to anyone that needs an Ear, Nose and Throat doctor. read more

I had my first appointment with Dr. Smith last week after a referral from my physician. He was very professional. sympathetic and I enjoyed my visit. He has been practicing since the 1960s and you really get the feeling he is experienced and has that aura of the doctors of my childhood that take the time to talk to you and never rush you. The receptionist is an older dame who is kinda like a saucy waitress. As long as you respect her and are nice she is a sweetheart. She was super sweet with me, but I heard her arguing with a patient who apparently was blacklisted by their office and some others. She doesn't take crap from anyone, but I like her! read more

No complaints! Great doctor and office manager! I had surgery performed by him and was in the office for many pre and post visits. They even saw me on a Sunday! My deviated septum is all healed and I couldn't have asked for a better experience. read more