I came here for a mammogram. It was early so parking in the back was very easy. Getting in line and checking in was easy process too. Waiting room was empty, I dealt with Linda. She was my radiologic technologist. I loved her. So down to earth and made me feel very comfortably. Her directions are pretty straight forward, so there were no errors. She's very thorough on making this an easy process. I had been dreading this appointment but she made my visit quick and simple. Her energy is great. We need more people like her in the medical field. read more

Kaiser Permanente Temecula Medical Offices - Medical Centers Near Me - Temecula, California

Very hard to get someone on line Trying for 1week to get appt for P.T. To no avail. So disappointing read more

In my experience, my interactions with Nurse Practitioner Roberto Villanueva were uncomfortable and unprofessional. His demeanor often came across as overly flirtatious and creepy rather than clinically appropriate, which made me uneasy in a medical setting--especially one involving children and families. I also observed behavior that blurred professional boundaries with other female staff and patients' mothers, which raised serious concerns for me about judgment and professionalism in the PEDs environment. A healthcare setting should feel safe, respectful, and focused on patient care, and that was not how these interactions felt to me. Because of this, I would not feel comfortable returning or recommending care under him read more

Okay so right not, literally right now I was picking up my prescriptions right and I the guy on the register was sweet but when I asked for the consultation, when the lady comes she did not specify at all and only when I further asked did she explain more. When I was confused she had an attitude :/ Also I did not appreciate how she raised her voiced and literally let the whole room know I had bad results like can you lower you voice :( I didn't say anything because well I'm not good at confrontation so I just want to leave this review to do better thanks read more

I'm no longer a Kaiser member and I now remember why. I walked in to fill my grandmother's prescriptions and did not have her card number, not a big deal. A simple, im sorry but unfortunately we need the card number to look the patient up would have worked. But no, I explained that I was told to come to the pharmacy and I could provide my grandmother's information and would be able to pick up her medicine. The lady behind the counter immediately became offended and said I am not allowed to look up information without a PID or I will get fired, I said ok. She then went on to tell me only a pharmacist could look a patient up without the PID #. Ok, I understand the issue and I understand why she couldn't do it. But I dont understand why it couldnt have been a simple, im sorry I dont have the authority to look it up, however do you mind waiting here for me to get someone to help.....? Where has the customer service gone? Then the 2nd part of horrible customer service, I am not only scolded for not having the card i get asked for the medications she needs and I pull a list up and give her 4 medications my grandmother needs and she says I see one more that they filled in Murrieta that you did not mention. I said im sorry can I pi k up all the medication that is set to refill. The pharmacist said, well that's what im saying, you didnt mention this one. I said Im sorry I am not really sure what I am doing as I am helping my grand mother. The Pharmacist goes on to say, sure I'll fill it for you. Also just so you know what "she" did was correct since you didnt have the PID #, she could get fired. I ended the conversation with I understand and I only explained what I was doing there, "picking up medication and I didnt have the PID# and was met with I cant do that or I'll be fired and she walked away. She never said a word or anything after. I waited and my grandmother's name was called and amalio called me over and I explained the situation and how it was really bad customer service and reaction for someone who this was their first time coming here. He apologized and was sympathetic to the situation. He then called over another pharmacist that was really nice and even asked about my grandmother which was touching, since she had never met my grandma. Listen, I have had a difficult time with my grandmother having a heart attack, breaking her hip and her life being completely turned upside down do to all she has been through all im asking for is remember you never know what someone is going through, have a little compassion and try to be a little understanding . read more

I have been here with my whole family now and I'm super impressed with all the service and care we have received.

I had a bad experience, I was waiting to get blood draw they called my number, I walked in and they where helping someone . I didn't see anyone else that was doing blood . Anyways there was this woman walking in and out not saying if my number was called, said nothing to anyone , I was standing by the door no one said anything . Then they called the next number . I walked in and sat down since no one was helping me from the last number. I don't know . But the person that was drawing my blood told me they where looking for me I told her no one approached me or said anything that it was my turn . The blood draw person made me feel like I was a liar . She said there was people looking for me. I felt like she was taking her anger on me. I hope the next time there's no issue I'll go there again . You guys need a digital tv that shows wait times. I told management read more

Dear Mrs. Costa and Mr. Sanchez, I hope this letter finds you well. I am writing to express my deepest gratitude and recognition for two exceptional nurses at your treatment clinic, Sarah and Aimee. Throughout my recent visits, these two remarkable individuals have demonstrated an extraordinary level of care, compassion, and professionalism that far exceeded my expectations, and I feel compelled to share my experience with you. In the fast-paced world of healthcare, it is easy to feel like just another patient--another task to be processed. However, Sarah and Aimee are shining examples of what it means to be truly dedicated to their roles and to the mission of Kaiser Permanente. They embody the core values of your organization--providing high-quality, patient-centered care with empathy, respect, and a genuine desire to improve the well-being of others. From the moment I interacted with Sarah and Aimee, it was clear that they went beyond their clinical duties to make me feel valued as a person, not just as a patient. They both took the time to truly listen to my concerns, ensuring that I felt heard and understood, which is a rare and deeply appreciated quality in healthcare today. What truly stands out is their proactive approach to my treatment. I had several questions regarding my care, and instead of simply providing answers that could have been left at face value, they took the extra step of reaching out to my doctors directly. They clarified details, addressed concerns I didn't even know to ask about, and ensured that I fully understood my treatment plan. Their willingness to go above and beyond not only reassured me but also exemplified their commitment to providing patient-centered care. Sarah and Aimee's communication skills were also impeccable. They always kept me informed of every step of the process, alleviating any anxiety I may have had about the unknowns of my care. They did not rush through their duties but instead took the time to explain each aspect of the treatment plan, providing the clarity I needed to make informed decisions. It is rare to find healthcare professionals who approach their work with such diligence, patience, and kindness--Sarah and Aimee do just that every day. What I have come to appreciate most about Sarah and Aimee is the way they genuinely make you feel like a human being. They see patients not just as a set of symptoms to be treated but as individuals with unique concerns, hopes, and needs. They make it clear through their actions that they care about the whole person--not just the medical condition. This truly reflects Kaiser Permanente's mission to provide holistic, comprehensive care that is not only effective but also compassionate. Kaiser Permanente's mission to "provide high-quality, affordable healthcare services and to improve the health of our members and the communities we serve" is something that Sarah and Aimee live out every day in their practice. They uphold the values of compassion, excellence, and collaboration, and they have made a significant impact on my experience with your clinic. The level of care I have received from them has not only enhanced my treatment experience but also reaffirmed my trust in the healthcare system. In a world where many people can feel overlooked or dismissed within the healthcare system, Sarah and Aimee make it clear that each patient matters, and their dedication is truly commendable. Their unwavering commitment to providing the highest level of patient care should be recognized, and I wanted to ensure that you were aware of the invaluable role they play in the lives of those they serve. Thank you, Sarah and Aimee, for your unwavering kindness, professionalism, and care. I am deeply appreciative of everything you've done to ensure that I am receiving the best possible treatment. And thank you, Mr. Sanchez and Ms. Costa, for fostering an environment where nurses like Sarah and Aimee can thrive and make a profound difference in the lives of patients like me. With sincere gratitude, Jake S read more

The pharmacy has the nicest security lady who is kind, courteous and super friendly. I went in 1 min before closing. She didn't fuss and directed me to go in without hesitation. She is always very nice with other patients. This one lady came in a few minutes late. She also let her in to pick up her medication. I also find employees at this pharmacy super courteous and gentle when speaking to patients. In my eyes, they are true heroes who represents very well for this Kaiser heath care facility. We need people like them who day in and out to help those in need. Thank you for everything you do! read more

Worst Healthcare in the State! I moved back down to SoCal and already knew the poor work ethic and lack of brains here, so not surprised it has gotten worse, but never knew it would be this bad. The doctors at the Temecula office are terrible. No manners, lack of respect, always late. When I say late, 1-2 hours late. So no respect for YOUR time, YOUR job, nada. No apologies and they really dont care. Next, the pharmacy. Wow what a Shi_ show! Computers are wrong, but the people there are programmed and brainwashed to think the computers or the person typing into the computer can't make an error. So, if the person screws up, or, tech fails, you are screwed. They will point to a screen and let you know they will do nothing. "Have a nice day". I cannot wait to once again leave this area for good. I will never return here. I feel sorry for the people that think this is GOOD healthcare. I can say the Murietta one is incredible! Went there yesterday and what a breath of fresh air, SMART people, efficient, on time and friendly! Things they get paid to do but Temecula could care less. I of course wanted to change ALL my stuff to Murrietta, but, no Dr's are accepting new patients. Probably because they do such a great job, nobody leaves them. I envy them! read more

Brought my dad to see his Dr who moved from Kaiser Wildomar. Checked in 20 minutes early. We waited to be called 30 minutes. The Dr saw dad and we then had to wait for the dressing on his foot to be done. That took 45 minutes. Awful!! Nursing staff and reception are not friendly don't even give eye contact so you don't ask for anything. I mean this is awful!! Will be changing locations for sure. read more

They really try hard. I get great service when I go in. The staff is ready and accommodating for my needs Just make the appointment and be on time. If everything works out you will be happy read more

Parking here is out of control! Not nearly enough parking. They built another building apparently without thought about parking availability. No complaints about the care received. read more

I experienced great ,efficient health services with well trained,knowledgeable friendly and professional staff ,efficient lab and pharmacy services as well read more

Kaiser is Kaiser. Some good people and some pain in butt. But I was there for lab work and it went pretty good. The lady taking blood was very professional and positive. read more

I have had 2 surgeries in 2023. Double hernia op that had to be done at Riverside hospital. MOHS procedure that had to be done in San Diego and stitches removed in San Marcos. Problems with no post-op care. Even my family physician (the 3rd in 2 years) couldn't get me appointments for follow up on the post op! Save yourself. Don't enroll in Kaiser-they have a shortage of doctors, nurses and don't provide patient service. read more

I'd be in heaven above if not for Kaiser. Had open heart surgery to replace my aortic valve. From the time I found out to surgery was 2 weeks. Fantastic care, fabulous nurses and awesome doctors. No complaints on the week I spent in Kaiser hospital. This was in Fontana. read more

I am so happy with this medical office. Going to the Lab there is so quick and easy. The people checking you in are so pleasant and getting your bloodwork done is very efficient. It's better if you know the best times to go if you're getting a prescription from the Pharmacy. All the folks working there are very nice as well. They stay pleasant even when they get pretty busy. I really prefer going to this facility rather than the one in Murrieta. Less people and easier parking. read more

My first time here and my experience was great from start to finish. I saw Dr. Elvis for a physical as well as additional items I needed for nursing school. He was attentive/engaging, extremely kind. I had an LVN assist me who I can't remember her name but she was from Peru, also very nice. I had to have blood work/ X-rays for school as well and all the technicians I encountered, phlebotomist, X-ray technician, receptionist, etc were all fantastic. No issues at all! read more

Tiny little medical office building in comparison to the other locations I've been to such as Mission Viejo. I've gotten stuck waiting for my scheduled appointment for over an hour because the doctors constantly run behind schedule and there's very few of them here. They frequently have to borrow doctors from private practices locally and they don't offer flu shots all day, which is baffling. Apparently you need to go in before 11 am it after 2 pm for flu shots at this location. Very limited parking so grab street parking if there's nothing in either of the tiny side lots. read more

I always hear so many complaints from people who have Kaiser, but I swear that I've never experienced any bad visits here or any of the other locations. I'd like to say I'm pretty healthy overall so I generally avoid going to the doctor, but the times that I have gone have always been decent. Sure, the wait can be a tad long sometimes but the offices are always super clean and the staff is friendly... I can't really ask for more than that! Ironically, I don't have Kaiser after almost 8 years, but definitely still want to give credit to them and to this location for always helping me out read more

I see Dr. Moe as my family practice physician for several years now. I was with him in Moreno Valley and now he has transitioned to Temecula. As a provider he comes in he greets you he shakes your hand takes a seat to spend the appropriate time with you discussing your health issue. He evaluates your list or questions to make sure he meets your agenda, then proceeds into the computer system to let you know how he can help. At the end he summarizes with you all that he has done, any referrals, explains any medications and next steps. I find him to be competent, kind, and he has great listening skills an over all thorough MD. I appreciate the way Dr. Moe explains the Y! Why things are happening, why he can or cannot order something, then it just makes for more effective communication and a better understanding for the patient. I have use the lab services at this facility as well as the pharmacy and you are in and out of the lab in less than five minutes and you are in and out of the pharmacy in less than 10. Overall Kaiser is a well run business that meets the needs of its consumers. I appreciate Dr. Moe and will continue to be his patient. read more

I don't like Kaiser at all what so ever They lied to their patients my doctor said I was a diabetic my blood test says different Whoever reads this needs to contact department of managed care & File a complaint about Kaiser Google it it's easy to find they manage doctor offices like this or organizations like this whatever you wanna call it and make them do what they're supposed to do read more

I'm giving this 5 stars due to our child's Pediatrition, Dr. Ebreo. We have been struggling with our 6 y/o sons tonsils and asthma, and just really getting a Dr. To hear me out, without passing judgment that I'm an overly type mother when comes to my kid. He actually took the time to "listen" and gave really good advice and a positive outlook with a good referral. I feel a lot better with my position with Kaiser now and very comfortable with a Dr. Like Ebreo. read more

Felt discriminated after the front desk attendant, Colleen, ignored my standing in line, then proceeded to help every Caucasian female that was in line after me. Colleen claims I was standing out of her line of site, however she had no problem calling other clients in her "blind spot". Nancy, the most helpful attendant at this location, called me over since Colleen wouldn't, and it wasn't until Nancy pulled me out of line to help me did Colleen begin to call others. I understand that some people are more comfortable with others, however being Hispanic and male in a predominantly Caucasian town shouldn't be a reason to be marginalized in a health service facility. I'm ashamed of Kaiser for having someone like Colleen working for their company. Shame. read more

Strange small location but went there regularly just to see a specific lab tech over numerous years to get bloodwork as she was the best didn't even feel it she was the nicest most reassuring lady ever read more

I went to the Temecula location yesterday, because I had a fever, and rash that was spreading everywhere. And the nurse Devine did not even bother to take my temperature, she didn't prescribe me any medicine or topical cream to put on my skin. She took me in and out within a matter of 12 minutes. I paid $30 just for this type of an appointment? Not happy with the experience at all I had here. She didn't even write down on the piece of paper what "she thought I had". The front desk receptionist was rude as well. read more

I have always been a fan of kaiser, very easy to use and convenient. I was supposed to do some routine blood work and haven't been able to get the time off work to get my tests done. A nurse by the name of Maria Gauer assisted me on the phone and was very unhelpful and rude while i talked to her. She was threatening me saying giving me a prescription without my blood work was illegal (I've gotten my insulin prescriptions filled twice with them already) and telling me i was basically out of Luck if i didn't get it done. When i asked if there was a number to call to talk with my doctor and explain my situation, she told me the number was on the back of my card to the call center and hung up. I am very displeased with the nurse and situation and may consider going elsewhere for insurance. Very unprofessional and unhelpful on Ms. Gauer's end. read more

Almost died because they dont have a clue what they are doing. This is a clinic for the poor people. Basically they take atvantage of them collect money and keep them sick. You are never gonna give me better because Kaiser Permanente does not test for Lyme disease. Two years tons of test wasting my time out of the hospital over 30 doctor visits only to be like sick. I think it's time. We will see you guys what you've done to all of us. read more

The doctors and nurses are amazing!!! They are very attentive, patient, and knowledgeable. However be very careful with what the ladies at the front desk tell you. My husband and I took our 1 year old daughter for a nurse visit and the ladies in the front checkin us in sent us to the downstairs lobby when in reality we had to go upstairs. Mind you we were early well we ended up having to wait a long ass time and having to make two trips because the nurse visits were upstairs!!! They all need to be on the same page the ladies checking people in are highly disorganized. Hire a new front desk team. The one star is only for the front desk crew or does not by any means speak on behalf of the medical team. The medical team is amazing. Surprisingly I wasn't the only one being incorrectly directed. Another mom with two kids was being told the same thing. read more

If I could give 0 stars, I would. I have a bad rash on my throat, so I called to make an appointment and they said "this location is not accepting new patients". I could have a pretty serious issue and they threw me to the side. There is no point to even pay for health insurance if I can't even be seen for a potentially pretty serious thing.. So thank you for sucking. read more

My husband went in for an X-ray. I had to wait in the car to limit the amount of people inside during the pandemic. He came out within 20 min and was pleased with the process. It made for a peaceful time doing something that can be seemingly negative. Now, he's doing virtual physic therapy and healing well. read more

I have been a member with Kaiser since I was born, and I have never had such a rude person help me. I'm turning 26 soon and my insurance is ending in a couple months so I wanted to get everything done. I usually go to Wildomar where everyone is wonderful, but today I was at Temecula and the women at the front desk Donna Martin proceeded to make me feel like shit. Telling me I don't have insurance when I do, and telling me any appointment I've had since march will be billed to my house. I just got off the phone with my insurance and they said that is ridiculous, and she had no right to say such things to me. I left in tears thinking about how I couldn't afford to pay, and I was upset for no reason. Donna Martin spoke out of her ass, and I'm going to complain to who ever I can until someone corrects how she treats people. read more

Kaiser (The organization) has gone down hill.....Not the same organization it once was....There are good physicians, however, you have to be lucky to get one as well as a timely appointment....Covid is not the excuse. The organization appears to be hiring individuals that are not qualified to do the job as was seen in this organization many years ago. One day, someone thought of diversity and under this cover, Kaiser Permanente appears to be using less scrutiny when hiring.......Sad day, as patient care is something that should not be compromised....... read more

Kaiser is good if you don't have health issues, if you go for check ups once twice a year yes then it's ok but if you do need then you are in trouble . For example I tested for Covid 19 but i also have another problem so I emailed my doctor after I went to the Er and all I got back from him was go to the Er or urgent care , not even reading my email saying that already been to the Er . We are paying out of our pocket$ 1.700 monthly for kaiser and when I need the help I'm being ignored. There is me having dizziness, zig zags eye flashes in my eye not being able to take care of two little kids for 4 days now , very disappointed. read more

UPDATE: My friend finally got her biopsy done on Nov. 30th but here we are on Dec. 6th and still waiting for results!! This alone should keep you from going to them. Her first appt was Oct. 26th!! This organization is a huge disappointment. read more

My partner and I are seeing the pediatrics department at this location and they have been so amazing! They are being very cautious about COVID-19. We always get our temperature checked and asked a series of questions before entering the building. Dr. San Diego and her team are so kind and helpful. We always have a ton of questions since we are first time parents and Christina the nurse always has an answer for us! Thank you so much for helping us care for our new baby! read more

I had a blocked sinus and Dr. Moe was great in diagnosing and taking care of the issue. Felt way better after he prescribed the medication and got them from the efficient pharmacists. read more

I have selected Kaiser Permanente for the past two years through my Covered California medical provider. Last year 2019, I scheduled medical check ups and a series of tests to get current with my needs as well as to clarify any medical concerns I may not be aware of. This year I continued with Kaiser and the same General doctor as I find him to be very professional and trusting. Dr Juan Cortes. He has been a trusting and informative Doctor. Kaiser procedures at check in through co- pay has been consistent and very easily accommodating. I recommend Kaiser Hospital. read more

This is for their Pharmacy. Doctor sends in prescription 3 days ago. Go to pick up. Do you think it's ready? Hell NO! You have to "Call, Text or Come In" before they will fill it! So why does the doctor send it in? If I wanted to wait, I would have brought in the script. Then they also lie about the Privacy Act Law stating that they can't give out medication without the patients subscriber # What a complete and utter LOS. They don't need the subscriber # to pull up a script. And it has nothing to do with the Privacy Act at all. They need to actually sit down and READ The Privacy Act. Horrible pharmacy. read more