I waited 2 months for a single item order. I called and left messages and emailed 4 times never…read moregot a return on my inquiries. Once I spoke to someone (Rick I believe) the price on my item had gone up nearly 30% from my original order. Customer service at it's worst plus the unapproved markup made it a simple decision.....cancel my order.

Was a visitor in the area and needed some very specific hardware. This is TGE hardware store…read morenearby. They have everything, but you could not find anything without the owner guiding you. Prices are great as long as you need a few. The quarter pound minimum was perfect for me. A little trip back to when stores provided real service. Oh, and parking was pretty easy too.

Wonderful, helpful staff, no matter WHAT project I'm trying to do. I don't know what I'd do…read morewithout them. I'm always surprised that they carry whatever I need. We're very lucky to have this store.

Came here only to buy plants recently. They had a good selection of both hostas and vincas. I paid…read more$5.99 for some small - medium containers. Checked out through self checkout and it was easy. They have started to expand their outdoor portion of plants for the season so worthwhile to check out. Would go back if in the area.

I ordered a $1200 shed last month. Tracking said delivered. There was no shed delivered. Home…read moredepo then tells me their tracking still stays "in transit." Three days after it said "delivered," I get an email saying Home Depot canceled my order. I then bought the same shed from Amazon. Free shipping and $200 cheaper. They delivered flawlessly and ontime. A small lady delivered the shed her self with no issues. Stupid me decided to buy dishwasher from Home Depot a week after my shed problems. Once again, home depo cant get their shipping on-time. They tell you to pick a date for delivery that works for you. I did and they rescheduled twice to dates im unavailable. Failing business!

REM pulls thru again. I am a one man one truck company local contractor here in Chester I was…read moretrying to get an emergency install done when my 1997 f 150 suddenly started leaking anti freeze all over there parking lot . Well the owner Steve leaped into action at the store loaded his personal pick up with my boiler handed me the keys and smiled at me and says get er done!!!! We finally got back at 740 that night with the old boiler trash and sooty smoke pipe in the back of his new pick up Steve was there waiting with pizza and hoagies for me and my helper. He is the best and drove home with the trash in his truck I love REM.

I visited their Broomall store 3/28/2022 to buy 3 registers ($18-$19) and two baseboard return…read moregrills ($9). A little pricier than I expected, but...COVID. 2 of the registers were too big. Went to exchange for smaller size. One was out of the shrink wrap, unmarked with hardware still in the individual wrap. CJ refused to accept the unwrapped register and was deadpan, uncaring. Proceeded to purchase two smaller registers and return the other still in original packing. New price for the one register - $27.62! $9 increase in 3 days?? I asked if that was right, CJ just shrugged his shoulders. I told him that was bulls#@t, and he bristled and asked me to leave the store... and never come back. I assured him I would never come back and would spread the word about the shady, scammy, uncaring manner he conducted business with the public. I'm sure he treats the contractors differently.

Quite a large variety of items. Always find what I am…read morelooking for and prices are decent too. The owner is always very helpful and friendly with my searches !

Very good service. The owner took his time to help me with the issue i was dealing with.read more

Beware before you give them your credit card information. They will charge the card for product you…read moredidn't order and when or if you discover this they won't reverse the charges unless you report them to the credit card company. Very dishonest business owners, basically fraudsters

My man in the lumber yard is super helpful and took the time to get me accurate pricing for the…read moredifferent cuts and species of wood as I browsed. One I settled on a particular species, he was patient with me while I scrutinized every mahogany board until I chose the ones I liked. I never felt rushed and I enjoyed my experience selecting lumber. The office folks were just business and that's ok, all they do is take my money anyway lol Decent selection and FYI they carry large raw edge tree slabs.

If I could give no stars, I would customer service absolutely sucks. They're too busy worried about…read morelooking shit up for their schedule.

I'm all done with these folks. Terrible customer service including a lackluster attitude from…read moremanagement. I've given them plenty of chances over the years, but who needs this? Some of their employees are nice (after all, people are people), but to have a nonworking phone system, and a manager "DJ" who clearly doesn't care one whit about his job, I have no desire to ever shop here ever again.