Just had an AC checkup with Don from Jodway. He was very knowledgeable, professional and on time…read moreand honest. The unit checked out good but needed refrigerant added. He ballparked it would need a pound and after checking, he said it needed half that and the fee was half. That's what keeps people coming back when you are honest. Lifetime business is more important than a quick gouge of a customer. Great detailed, professional work by Don. Much appreciated. We will keep using Jodway because of Don and his professionalism, high quality of work, honesty and promptness. Thank you Jodway and Don.

Our furnace wasn't working on a cold 6 degree day. We called Jodway Heating and Cooling and they…read moresent out Ryan to asset the issue. It was a bad circut board and had to be replaced. The new circut board wouldn't be in until the next day and Ryan made sure we were taken care of that evening by leaving 4 heaters to help keep the house warm until the next day. We received numerous notifications of the status of situation and when Ryan was on his way to install. The circut board was installed the next day and our furnace was up and running. Great customer service and workmanship! Excellent company and employee's! Highly recommend!!!!

This service was right on time and helpful!!! The technician, Leo, was very knowledgeable and a…read moregood resource!!! He knew exactly what to do and fixed our furnace very quickly. The service was also very reasonable. Medina Heating and Air Conditioning was able to give us service the next day after our call whereas other companies could not provide service for a few days which would have been over the weekend. I would highly recommend this company thanks to Leo!!! It's also #Service Star Shout Out Week!!!

Medina Heating just replaced our 22 year old central heating and air conditioning. They did a very…read moreprofessional job and the new installation was done in a timely manner. The new sheet metal, plumbing, and electrical was all assembled neatly and well fitted; much better than the original installation. Their people were hard working, prompt, and explained what they doing and how to operate the new system. I highly recommend Medina Heating..

We had just returned from spending the winter out of town. We discovered that the disposal and…read moredrain plumbing beneath our kitchen sink was beginning to leak. I called Plumbing 911 and they were wonderful at first. They dispatched Nick right away. Nick is personable and professional. He arrived, gave an estimate and performed the repair. He also found another leak in our faucet that was previously unnoticed. I ordered another faucet and Nick scheduled the follow up for install. The appointment was CONFIRMED by the office. That evening, my wife went into our finished basement to do some crafting. She found that her crafting machines were full of water. They are directly below the kitchen sink. Since one leak had been dealt with and the other identified, we felt pretty good about the situation, other than the damaged equipment, we had it under control. The next morning, we get a message saying that due to a conflict, Nick wouldn't be able to make the appointment and they were rescheduling. No phone call to ask if we were available, only a text telling us that this was how it was. I responded that this was not good and that we had a confirmed appointment. Their response was that it wasn't a conflict " at the time". They didn't offer another plumber or any other alternative. We were never asked if we had any conflict of our own with the new appointment. We were EXPECTED to comply. No further explanation. I told them that this was unacceptable and if they tried to reschedule again, that I would go elsewhere. They canceled and said go ahead. If you use them, just know that if a more profitable opportunity arises, your business is expendable. Still no direct contact. Businesses today seem to forget one thing, we pay them not the other way around. The sad thing is that Nick is everything we wanted in a contractor and we would have gone nowhere else in the future. But, reliability is key and they have proven that they can't be relied upon. With no explanation given, it can only be deduced that there was no valid explanation for canceling our work.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with…read moreit. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

Had a wall hanging hot water tank installed today. They showed up on time, and Zac and Greg did an…read moreexcellent job on the install. They are really nice guys and I would use them again.Best quote, good work, nice guys. In, out and done without being here for hours. Very happy with the installers and service.

I purchased a gas hot water tank through home depot which APPC installed in in 2023. 18 months…read morelater there was an issue with the power vent getting too much condensation and despite this falling outside of the 1 year labor warranty they fixed the issue for free the same day I called and also replaced the part for free so I didn't even need to call Rheem for the parts warranty. Issues happen so that's fine, but how they responded to the issue is what matters and they did the right thing with no questions asked by fixing the problem immediately and absorbing the cost. In addition to that the plumber that came to my house (Zack) had a good attitude, did an excellent job, worked quickly, cleaned up the area he worked in, and went above and beyond by also checking on a completely unrelated issue for me. I can only speak on my experience with the company and I can say they did everything that could be asked of them and more and Zack is an awesome employee they'd be wise to keep. I will definitely go back to APPC again for any plumbing needs (hopefully none! :)

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Unfortunately after years iv had enough, brand new furnace installed 2022, it's now broken multiple…read moretimes, parts were covered under warranty, labor was not. Now 2 parts that cost 80 dollars to replace they want 750 for which will take 20 mins to install. As someone whose family grew up using sals and I have used sals since moving back to North Royalton you lost a customer for life and I'll never recommend them to anyone. The techs that came out have all been great the management is absolutely awful. Zero understanding and zero care. After dropping over 8k in a few yrs this is absolutely not how you treat a valued customer. The deal breaker was the tech today telling me the wiring which was done and installed by Sals was wrong. They don't stand by their work. Their solution today was 5% off and some bs year membership of routine checking. Avoid at all costs , customer service is absolutely awful. Left on hold to tell me oh well that's the best we can do. Absolutely pathetic understanding of expected results.

They fixed our heater when it went out. Super quick, clear and reasonably priced quote and…read moreefficient service. Office lady scheduling was very friendly and helpful, would definitely recommend!

I had a service tech to my home on 1/31/26, he stated I needed my furnace replaced, left the door…read moreoff although I mentioned I had small children, cats and dogs who frequent the area and didn't put my heat sensor back. I contacted Gene's on 2/3/26 to report my concerns and even sent two emails asking for follow up on the unsatisfactory service. I have received no further communication. Poor service and poor customer service- the coupon and this company are just not worth it!

Jenning's Heating and Cooling are "TOP NOTCH" OUTSTANDING Technician's, hard working and work…read moretogether well. Jenning's make you feel like family. Technician's do not mind stopping and answering your questions, and immediately back to the task at hand. Jenning's is the only Company that I will be using and recommending. Skylar and Chitra "THE BEST" Jenning's has a Business full of the "BEST" Technician's. Thank you JENNING'S for your service.​

We talked to Angel who was excellent. She recognized our needs without detail explanations. We…read morecalled because we saw a service technician next door to our new, five year old townhouse. Greg is coming over when he finishes next door. Spiffy service, immediately after calling. Thanks, Angel and Jennings!

The staff are incredibly kind and helpful. The workers are punctual, knowledgeable, and respectful…read more Never had a problem with their services and the prices are competitive. They don't try to fleece you with things you don't need. 5/5 Would recommend.

Matt again did a great job. Ben Franklin Plumbing in Medina is a great Company. They are…read moreefficient and fully explain everything they do. Matt is great in and out in no time!