made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

This service was right on time and helpful!!! The technician, Leo, was very knowledgeable and a…read moregood resource!!! He knew exactly what to do and fixed our furnace very quickly. The service was also very reasonable. Medina Heating and Air Conditioning was able to give us service the next day after our call whereas other companies could not provide service for a few days which would have been over the weekend. I would highly recommend this company thanks to Leo!!! It's also #Service Star Shout Out Week!!!

Medina Heating just replaced our 22 year old central heating and air conditioning. They did a very…read moreprofessional job and the new installation was done in a timely manner. The new sheet metal, plumbing, and electrical was all assembled neatly and well fitted; much better than the original installation. Their people were hard working, prompt, and explained what they doing and how to operate the new system. I highly recommend Medina Heating..

We had just returned from spending the winter out of town. We discovered that the disposal and…read moredrain plumbing beneath our kitchen sink was beginning to leak. I called Plumbing 911 and they were wonderful at first. They dispatched Nick right away. Nick is personable and professional. He arrived, gave an estimate and performed the repair. He also found another leak in our faucet that was previously unnoticed. I ordered another faucet and Nick scheduled the follow up for install. The appointment was CONFIRMED by the office. That evening, my wife went into our finished basement to do some crafting. She found that her crafting machines were full of water. They are directly below the kitchen sink. Since one leak had been dealt with and the other identified, we felt pretty good about the situation, other than the damaged equipment, we had it under control. The next morning, we get a message saying that due to a conflict, Nick wouldn't be able to make the appointment and they were rescheduling. No phone call to ask if we were available, only a text telling us that this was how it was. I responded that this was not good and that we had a confirmed appointment. Their response was that it wasn't a conflict " at the time". They didn't offer another plumber or any other alternative. We were never asked if we had any conflict of our own with the new appointment. We were EXPECTED to comply. No further explanation. I told them that this was unacceptable and if they tried to reschedule again, that I would go elsewhere. They canceled and said go ahead. If you use them, just know that if a more profitable opportunity arises, your business is expendable. Still no direct contact. Businesses today seem to forget one thing, we pay them not the other way around. The sad thing is that Nick is everything we wanted in a contractor and we would have gone nowhere else in the future. But, reliability is key and they have proven that they can't be relied upon. With no explanation given, it can only be deduced that there was no valid explanation for canceling our work.

Had a strange leak. John showed up and diagnosed it. It wasn't easy to diagnose but he stuck with…read moreit. Had to cut wall to verify and he was right on the mark. He explained everything and answered all my questions. I thought it was the shower. He said it was the sink drain. He was right

Had a wall hanging hot water tank installed today. They showed up on time, and Zac and Greg did an…read moreexcellent job on the install. They are really nice guys and I would use them again.Best quote, good work, nice guys. In, out and done without being here for hours. Very happy with the installers and service.

I purchased a gas hot water tank through home depot which APPC installed in in 2023. 18 months…read morelater there was an issue with the power vent getting too much condensation and despite this falling outside of the 1 year labor warranty they fixed the issue for free the same day I called and also replaced the part for free so I didn't even need to call Rheem for the parts warranty. Issues happen so that's fine, but how they responded to the issue is what matters and they did the right thing with no questions asked by fixing the problem immediately and absorbing the cost. In addition to that the plumber that came to my house (Zack) had a good attitude, did an excellent job, worked quickly, cleaned up the area he worked in, and went above and beyond by also checking on a completely unrelated issue for me. I can only speak on my experience with the company and I can say they did everything that could be asked of them and more and Zack is an awesome employee they'd be wise to keep. I will definitely go back to APPC again for any plumbing needs (hopefully none! :)

Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

It is my belief when you hire anyone into your home you are walking blindly that they are honest…read moreand have a true knowledge that work performed will fix the problem. Sals heating has been working on our boiler system since 10/20/25. From 10/20/2025 till 1/2026 Sals has charged us 6,102.00 On 2/10/2026 we were presented with two more estimates: 1) 3,627.00 for further repairs . 2) 18,180.00 total replacement of Boiler It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system. 2) Replacement of boiler system in its entirety: 18,180.00 We have moved on and will not be using Sals service for any additional repairs/work This matter will appear on your website reviews and am submitting to the BBB

This company and the customer service they provide are of the highest quality. We had an issue with…read moreour boiler heating system just before our last big snow and the company went out of their way to respond by diagnosing the problem, getting the parts and installing them to get us back up and running. They also did a thorough cleaning and taught us alot about the boiler and what we should do to ensure smooth performance. I truly can't give enough praise to this company, it's employees and it's owners. Honesty, integrity and outstanding performance. And I also want to state , no Im not an employee,owner or related to anyone in the company. Im just a customer for life.

Kamm Star came out to my house while I was in the Hospital. They repaired my furnace and advised my…read moresister thet I needed a new furnace. My furnace was old and really did need replaced. After I got out of the hospital, they came over and quoted the job. A month or so later, they showed up, put in my new furnace. They had to come back to finish the job because I was out of fuel, which they did at no further expense to me and I am one completely satisfied home owner! Thank you to all of the people at Kamm Star for their hard work and dedication to the customer.

They fixed our heater when it went out. Super quick, clear and reasonably priced quote and…read moreefficient service. Office lady scheduling was very friendly and helpful, would definitely recommend!

I had a service tech to my home on 1/31/26, he stated I needed my furnace replaced, left the door…read moreoff although I mentioned I had small children, cats and dogs who frequent the area and didn't put my heat sensor back. I contacted Gene's on 2/3/26 to report my concerns and even sent two emails asking for follow up on the unsatisfactory service. I have received no further communication. Poor service and poor customer service- the coupon and this company are just not worth it!

Jenning's Heating and Cooling are "TOP NOTCH" OUTSTANDING Technician's, hard working and work…read moretogether well. Jenning's make you feel like family. Technician's do not mind stopping and answering your questions, and immediately back to the task at hand. Jenning's is the only Company that I will be using and recommending. Skylar and Chitra "THE BEST" Jenning's has a Business full of the "BEST" Technician's. Thank you JENNING'S for your service.​

We talked to Angel who was excellent. She recognized our needs without detail explanations. We…read morecalled because we saw a service technician next door to our new, five year old townhouse. Greg is coming over when he finishes next door. Spiffy service, immediately after calling. Thanks, Angel and Jennings!

The staff are incredibly kind and helpful. The workers are punctual, knowledgeable, and respectful…read more Never had a problem with their services and the prices are competitive. They don't try to fleece you with things you don't need. 5/5 Would recommend.

Matt again did a great job. Ben Franklin Plumbing in Medina is a great Company. They are…read moreefficient and fully explain everything they do. Matt is great in and out in no time!

It was a cold Sunday morning when our furnace went out. We called a company (not Gene's) that we…read morehad used in the past. They came and told us it would be over $1,200 to repair. We are 74, retired, and have limited funds. We couldn't afford it, so that repairman left, and we were left in the cold. It was 14 degrees outside and we were panicking. We called Gene's. Soon after, their repairman Mathew showed up at our door. He took the furnace apart and checked many things the other "repairman" never looked at. He emptied out the Condensation Trap which had filled with water, then put it back together. It worked perfectly. No parts were needed. He charged us $155 for his service. Mathew was an angel. He is a good and honest repairman. He made the comment that he takes a lot of satisfaction in helping people do things that they can't do for themselves. The other company was a cheating company who wanted to sell us parts we didn't need. Gene's is an HONEST company. God bless them. We simply can't say enough about how much we appreciate what they did to help us.

Very knowledgeable, fair and honest. Somebody you can definitely count on for your HVAC needs.read more