The receptionist is beyond MEAN. Holy shit I've never been treated so horrific! She clearly did not…read morewant me as a patient and was VERY pleased to say Dr. Ruffy was booked out past 3 months! And was sooooo mean about insurance when I'm paying 2k per month for insurance. Mean mean mean. And very mean. Hard pass.

In April thru my primary care physician I made an appointment with Dr Duffy for ears that were…read moreblocked... painfully waited for the July 24th appt they graced me with. Today I drove 25 miles from South County to the his Los Gatos office. His receptionist checked me in but stated w" we no longer accept your insurance so you can pay cash today! " Nope !! and how poor that this office never in advance advised me that they no longer accepted a major insurance program Receptionist was very arrogant too !!! I would never used this group nor recommend them to even my worst enemy !!

I did not see Dr. Maw but some other Dr. After waiting 55 minutes I tried to reschedule. I was…read moretold I had not waited 55 minutes because I had arrived 5 minutes early and therefore only waited 50 minutes. At 58 minutes I finally saw the Dr who spent a total of 7 minutes telling me there was nothing to be done about my hearing loss. That didn't match up with what my referring ENT Doc said so I will go elsewhere. The first floor of the office is nice. The second floor is almost 3rd world, all plastic and metal furniture and vinyl floor. And the staff break room is right next to the waiting area. For 55+ minutes I got to hear all about the health and family problems of the staff.

Went in there for ear liquid being stuck behind my eardrum, after waiting for more than an hour and…read morehalf from my appointment finally could see Dr. Maw for less than 3 minutes. She just told me to wait until a follow up session if the liquid is not gone by itself. She was too good to even look into my ear. Called them couple of days later that I have a very severe pain in my ear and need help that to my surprise Dr. Maw said "she is not a pain specialist and I should go to ER" where I was shocked because I was there in their office couple days ago and she didn't even bother to seriously check what's wrong. So I decided to go to a different ENT and move on, but I started seeing bunch of charges to my insurance for exactly "Series of hearing tests" which they have never performed. This was very concerning as I was dealing with pain and discomfort and all they could care was just to see me as an opportunity to over charge and make money. They will attempt to send charges to your insurance for things they've never done. They will also try to conduct unnecessary tests without your permission to maximize what they can get from your medical insurance. Make sure to ask for the code they will or going to charge your insurance with and also ask them for what operation the code is for. Be very careful when you provide your personal information with them. Dr. Maw didn't even know to check and see if there is a blockage in between of my ear, nose or throat that other ENTs would do if you have the same problem as mine (liquid being stuck behind eardrum) during your first visit as their general exam under something like exam using a scope (endoscope) of the inside of the nose or sinuses. If you really care to see a doctor who would care about you, this is not the right place and Dr. Maw is not a doctor to care about you.

Very competent personable genuine ENT that is easy to discuss issues, asks questions to ensure…read moreunderstanding the patient and still manages time extremely well!! Efficient yet never rushed, after summary notes extended her care for additional knowledge, a sign of experience. Office was equally efficient and thorough despite my being late and appreciated my calling ahead to inform them.

My elderly dad suddenly lost hearing in his ear and we were very fortunate to see Dr. Moir. She…read moreexplained the procedure and resolved the hearing issue during the first visit. Thanks to the team at Sutter San Carlos, including Dr. Pyne, she was terrific as well!

I was in a pinch due to a piece of tissue stuck deep in my ear over the weekend. Dr Ho (and Agnes…read morehis office mgr) worked thru lunch to squeeze me in! They took care of the issue immediately and fixed my pain/hearing issue!

AVOID THIS OFFICE - TOTAL WASTE OF TIME If you want to be…read morerushed through 5 pages of medical paperwork & questionnaires from the impatient office admin., then wait 20 minutes in the exam room for for Dr. Ho, then listen to him ramble on & on for 20 minutes about old TV Shows & hear him name off all the characters names in those old TV Shows , BEFORE he even asks you what brings you there to see him, then he spends 30 seconds, yes literally 30 seconds looking in my ears & throat, and says everything looks fine. Have another heari test in 6 mo. - 1 yr. to see if hearing test was accurate or not. I would NOT recommend going to this ENT Office & Dr. Ho. COMPLETE WASTE OF TIM!!!

Three days ago I had an emergency regarding a severe nose bleeding and I had to go to ER. The…read moreambulance couldn't help me out. They place a nasal packing and it had to be removed by a ENT specialist and I got an appointment with Dr. Michael Purkey. He is an excellent doctor! He is very knowledgeable, kind and professional. He was very patient with me listening to all my concerns and addressing them in a very reassuring way. The staff is very friendly and supportive. I highly recommend Dr. Michael Purkey.

As a patient with complicated health issues and who deals with many doctors who seem to forget i'm…read moreactually a person, I get the worst anxiety walking into a doctor's office. I have seen that when doctors don't have answers, it is easier for them to either blow it off or throw out some blanket diagnosis, without doing the hard work to get an answer. But that is not Dr Purkey. He is kind, patient and helpful. He truly seems to care about the patient and I would definitely recommend him.

I had a great experience at Dr Hester's office. I am extremely picky when choosing my doctors…read morebecause I have had countless experiences where my concerns weren't being addressed and I physically was not getting better. I was referred to Dr Hester by my sleep doctor and my first consult with Hester was great. Answered all of my questions thoroughly and made it clear that he is not hard to reach if I went home and thought of any more questions. I did not leave my visit feeling more confused (which is what used to happen to me after ent visits). He does not work with insurance but you get what you pay for. You are getting quality care so to me it's 100 percent worth it. Angelica at his office is very sweet and responsive with her emails. Christine at the surgery center is also awesome and answered all of my finance questions for surgery.

The best ent doctor I ever seen. Very experienced and patient. Knowing everything about my concern…read moreand extremely detailed

I visited Dr. Flavio for a second opinion after the first ENT told me there was nothing he could do…read moreand that I would have to accept my condition as is. Dr. Flavio, however, identified the actual root cause and resolved it in a single appointment. I'm now free of the tickling sound in my ear, mild expansion sensation, itchiness, and light drainage. Excellent experience with the doctor!

I have seen other ENTs and most of them thinking that my ailment is common and minor, probably not…read moreworth mentioned. Dr. Oliveira takes my issue seriously. He spends the time to walk through my concerns, gives me options of treatment plans, explains the pro(s) and con(s). He is a great doctor.

great doctor and staff.ive used Dr Lee for over 20 years. He has taken great care of me whether for…read moreannual checkups, ailments and surgically curing my deviated septum. His staff is as courteous and -rofessional as he is.

What a lovely staff and caring doctor! I experienced an ear infection about a week ago and had to…read morego to the emergency room, it was not clearing up and I went to see my PCP who referred me to Dr. Lee. At first they didn't have any appointments until the end of the week but were able to get me in same day. The office staff was very kind and Dr. Lee took his time to meet with me, I didn't feel rushed. I feel like he set appropriate expectations with me for healing and while I wish I was getting better tomorrow at least I know there is a plan in place as well as proper medication to help me heal. I would definitely recommend him to anyone.