Auburn Oral Surgery was recommended by my dentist for the extraction of a tooth…read more The staff were kind and I was brought into the office/dental chair after I filled out the standard paperwork. The dentist arrived, asked the basic questions and we chatted for a bit. He explained what he would do and gave me the Novacaine. After a reasonable amount of time for the Novacaine to work he came back and asked if I was ready. Maybe I was lucky but within 20-30 seconds the tooth was removed and I was done. It's now evening and I am still pain free and feeling great. I would highly recommend the office.

Everyone is so nice and caring. No one likes getting a tooth pulled but the doctor and nurse were…read moreso comforting. No pain during the procedure. Very quick. I highly recommend.

I am a very nervous patient who feels everything without a lot of novocaine. I have been treated…read morevery well by this office. I was a patient years ago and left when they were hit with a cybersecurity ransom problem that was a huge issue for their records and company. They were able to deal with it, keep my information safe, and made it easy to return. They are not at all like some of these reviews describe. They are helpful, not mercenary, and are willing to be very gentle with an easily panicked person. Their care is excellent.

Miley the Dental Hygienist is very careful and doesn't jab but takes her time and does a very…read morethorough job. She and the office staff are very friendly and efficient. I don't even dread going to the dentist anymore...AND I USED TO.

I had a great experience here! I went in for a cleaning as a new patient and the person working the…read morefront desk was very welcoming and helpful. Lily the dental technician was really sweet and gentle during the cleaning and explained everything thoroughly. Dr. Saha was also great.

I am posting this to share my experience & to hopefully…read moreprevent others from going through what I am presently dealing with now. I must preface the following by saying that I do not take relaying this type of info lightly. & it is not based on assumptions or rumors, interpretations or misunderstandings. The following is based on indisputable FACTS. Great Expressions Dental in Auburn. They've blatantly LIED on numerous occasions on various things. Claims. Billing. Procedures. I had been going to them since Sept. as a result of an emergency dental situation, & had gone to them several times thereafter. I never had an issue prior to this. I need(ed) extensive dental surgery. In January I had a consult with the oral surgeon, who stated I needed 2 bone grafts before other procedures could be done. My jawbone was "in good shape, just too narrow for implants." On that day (& on prior visits) I had been reassured by several people (dentist, billing clerks) that mostly everything would be covered. Remember that. Then on that same visit I was given an itemized printout of what I would owe, (out of pocket) - IF for some unforeseen reason my insurance denied my claim(s) for my pending surgery etc. Over 10 grand. I booked the appointment & checked with them periodically to see if they had heard from my insurance agency. "No, not yet." Then the DAY BEFORE MY SURGERY they called to tell me it was denied - & that I would need to pay the FULL AMOUNT the day of my surgery, regardless of the fact that I would only have a portion of the work needed to be done on that day - in order to proceed. THE DAY BEFORE. (Totally premeditated.) Shocked & in disbelief, I still kept the appt. I called my insurance agency right after that to let them know that I would file an appeal - & was told G.E. NEVER FILED A CLAIM FOR MY SURGERY or for other pending procedures. I immediately called my dentist's office - & literally had so much smoke blown up my ass - that I bet my lungs had actually turned black. The manager I had spoken with immediately took a defensive stance - & said my insurance carrier "recently changed their guidelines" & they knew that what needed to be done wouldn't be covered. So they never filed. Then a minute later she said "& when we submitted it, & it was denied..." I said hold up! You JUST SAID that you did not even file a claim, so how could it have been denied...if you never filed it????? SILENCE. I followed that up with - & when I've called to check if you've heard from my insurance, I was repeatedly told "not yet." I caught her in several more lies, which rendered her speechless again. THEN she said how they treat 50-60 patients a day, & that they just "don't have time" to file claims for everyone. I investigated further & called my insurance agent - & was told that they did not change anything to my policy, no guidelines were updated & if anything had in fact changed - I would've received a letter in the mail. Manager at G.E. tried to smooth things over with me by saying she would file the claims for me immediately. Too little too late. Cancelled surgery & let them know I'd be taking my business elsewhere. Totally disgusted. Thee most deceitful & unethical people I've ever dealt with in my entire life.

OK so firstly, let me say that i have been self employed for 43 years and i take 0 pleasure with…read morethis review. However in my 43 years As a contractor, if i screwed something up i fixed it. First the radio ad i heard( and keep hearing) for "buy 1 implant and get the 2nd one free" never came to fruition. I was given a per tooth cost only. Secondly he put two crowns on my bottom two front teeth that are the wrong color and were not properly prepared so they have both fallen off several times. Next he was doing a root canal that went horribly wrong and caused me more negative repercussions than i have room to include in this review ! I am so screwed by the things he did to me that the result will cost me THOUSANDS OF DOLLARS TO REPAIR ! I'm my opinion everyone should avoid this dentist !!! The pics i have are on another device so i cant post them at this time .....

Been coming here for years and it's been nothing but great. I always get free toothpaste and floss…read more Everyone is very nice here. Highly recommend!!!!

I saw Dr. Rafla after being told my dental implant post of 22 years had failed. This was quite…read morescary to me, but Dr. Rafla did an amazing job of removing the old implant. He put bone dust in the area for healing, and after new bone growth had occurred, had installed a new implant post. Throughout it all, Dr. Rafla had a high degree of professionalism and empathy. He made this difficult transition not only possible, but much more comfortable than expected. I see some people have complained about the billing people, and I had similar problems with the old office staff. Dr. Rafla left that office perhaps 8 months ago, and much of his staff have followed him. The new office has different billing practices and I am comfortable with them. I would come back to see Dr. Rafla at any time. He is the best.

I originally came to Dr Rafla in 2021 for an implant. I live in CT and I wasn't able to get an…read moreappointment in my area. Dr Rafla was recommended so I called. I got an appointment with a couple days. The implant was perfect and Dr Rafla is amazing. I have a dentist in Connecticut but I continue to see Dr. Rafla every six months for a cleaning and check up. The hygienists do an amazing job. My cleanings at Dr Rafla's office just feel cleaner than my regular dentist. I end up paying out of pocket, but it's worth it for the cleaning and the check up.

Dr. Drob is top notch. His staff was just fine. I hope he doesn't retire anytime soon, i don't want…read moreto have to find a better dental surgeon.

I have been here in two separate occasions for extractions. Dr. Drob is fantastic. He and his…read morestaff make you feel at ease as soon as you walk in the door. He truly is a compassionate person and cares about his patients. I wouldn't go anywhere else for any extractions.

Dr.Shen is a honest, kind doctor,caring doctor. His staff is amazing. I read all the reviews and…read morecan see thru the negative ones, people have to understand that the doctor is there to help them, it's an elective surgery. Everything they ask or do is only to benefit you and yes, all piercings do need to be removed. If you left a stud on your lip or in the front it's blocking that tooth! Do you think they like telling you to waste more time in the doctors schedule to remove piercings??? Also, The doctor is not going to sedate a medically, compromised, elderly person. This is common sense. This doctor deserves 5++ stars.

Had to cancel my daughter's appointment for her wisdom teeth extraction. Unfortunately, it was…read moreMonday @ 8:00 a.m. My daughter had been up in the middle of the night vomiting and with a fever. Their answering service was there until 8 am, so I was only able to leave a message. Unable to return now because I cancelled a half hour prior to the appointment, against their policy to schedule again - ok! So I should have brought in my teenager with a fever and vomiting for them to perform the extraction. Which policy do you follow on this situation - Have been here before and never had to cancel, not a repeat offender! They couldn't perform the surgery while she had a fever and was vomiting!!!

I was do to have all teeth extracted and posts put in .one week before procedure was due to start…read morethe said they no longer took my insurance. Terrible for a business to be doing this.

Gave no stars inside of who I had as he never stated hey I'm dr so and so I will be doing your…read moreextractions instead his body language and way he was speaking was sounding annoyed I was wasn't numb and I was trying to signal and tell him that and during the extractions (10) teeth when he had stopped for a moment o was trying to tell him I'm autistic and having a sensory overload from having stuff in my mouth 3 people holding me down mocked me by saying "do you need to scream after everything as of Je didn't know teeth gettinf pulled didn't hurt and I tried to tell him I got sent here because I need to be put under if he's to take ten teeth out an I cussed in pain from getting one out that hurt real bad said "if it happens again I'll send you home" amd end of appointment I said hey if he writes me a script for something it has to be tramadol didn't even send me home with prescription strength Tylenol I'm gonna be contacting the BBB among other places once I figure out who did my "surgery"

The staff is friendly and welcoming. My only complaint is that when you go in for a simple…read morecleaning, they don't tell you that you'll be charged extra money when your hygienist calls the dentist in to ask him a question that took less than 5 minutes for him to answer and did not require any physical interaction from him. Other than that, I receive excellent service from this office.

I made appointment online, weeks ago, for bonding my tooth.Dentist said he didn't have time. Put…read moresome white putty in the bad tooth & fell out in the car. Great Service ! I'm going on vacation soon & tooth kills me ! I could have done this from CVS. Don't go

The care was professional and friendly…read more On the other hand, their proposals and business practices are misleading, deceptive and fraudulent. They claim that they present your actual insurance benefits in the proposals, but it just a general "estimate". VERY misleading. My last visit I was expecting to pay $520 per their Patient Plan Proposal, but they said I owed $2,100 because my insurance didn't cover previous visits. Stay away. Plenty of other honest private practice dentists around.