If I could give a zero I would. I have been going to this Hallmark store for years because the staff was ALWAYS nice. Today I went in and noticed new faces... ones that weren't masked by the way!!!!! The one associate was nice and kept asking if I was ok but she kept getting close to me in the isle and was not respectful to the suggested 6 ft distance. She also was not wearing her mask all the time. I had coupons which brought me in so I held up the phone so she could scan the coupon and she grabbed my phone instead to look at it... I don't want anyone touching my phone! She could tell I did not like that so she pointed to the hand sanitizer and said I could use it. Then she said "well at least you have clean hands now". I took my receipt and left. I forgot that I had an extra coupon so I went back to the store and explained the situation and the associate went to get the manager. The manager "Julie", if that's her real name came out and asked how she could help. I explained to her I forgot I had another coupon. She took my original receipt and returned the items and then re-rang them and she told me the difference... I was confused because I didn't swipe to get the refund and here I am swiping again to pay more money.... but hey who am I , I don't work there...but I did question her and her comment in a sarcastic tone was "Well if you'd like I could return everything and re-ring it again if that how you want to see it".
"I mean can't you see it there on the screen?" I answered her back with a tone and asked her what the problem was. I asked her why she had an attitude and then I asked if it was mandatory that all employees wear a mask. She did not respond yes or no but instead said, "Would you feel more comfortable if I put on a mask? "If you do not feel comfortable you can ask me to put one on". I told her I was just going to leave the store but was asking if it was the company's policy. Again she she would not answer yes or no and proceeded to state, " I do not wear a mask because I can't wear one and I haven't wore one at all so far", " I go every where and never wear a mask". Real nice! I know you can't make everyone wear them but wouldn't you think a business would want their customers to feel comfortable and mandate that. And how the hell am I supposed to know who can REALLY not wear a mask. Did Julie get a note from her doctor stating that? I don't know so she didn't need to through attitude! Hey Karen's Hallmark just wanted to let you know how your manager, Julie treats customers. You lost me as a customer.... I'll only be back if my return doesn't show up on my credit card statement... cause as of now it show I made two purchases! Stay safe Julie and remember this, " Attitudes are contagious, is yours worth catching?" read more
