My family and I have been using Pierce Transit for many years. We do appreciate the times that they…read morededicate in service. I love some of the cool shirts some drivers wear( those Hawaiian looking ones). When I first rode a Pierce transit bus, drivers were wearing vests and burgundy colors. Now they wear a nice blue color uniform! I have seen drivers come and go. When I first rode Pierce Transit drivers were very friendly and you get to know them well. Now fast forward in 2025, things are just so different. I do not know if the pandemic and crime has affected how our drivers interact with passengers. I am not sure. Today October 6 at around 8 this morning, my elderly husband took a trip and needed assistance with his destination. I understand drivers have a bit of duties other than driving. But passengers are paying customers and they should be very attentive to them especially the disabled and elderly ones. I have a problem with this. This morning was just too much for me. It only takes a second to direct a passenger to where they need to go. My husband called me and I can hear my husband ask for an assistance to his driver several times and he was not getting any response. I hung up and called the customer relations and I just felt let down. The man who called to respond to my complaint about my husband's experience was very curt and condescending. Frankly he could care less. You know I am hurt to give them so low stars but lately it has lost its shiny splendor of service. Do not get me wrong , there are still awesome drivers that make Pierce Transit shine. I acknowledge this and hope this review will encourage Pierce Transit to focus on all passengers from young , elderly , disabled and other. It is great that they offer free services to our youth and I adore even the mascot Boop! Yes I think that they can do this ! Apply it more in their training! It is a great company and I am confident that with hard work that Pierce Transit can be the way to go! I would love to give more stars but I am very disappointed at this time. I think crimes and possibly pure work burnout can be a factor . But it is never an excuse to ignore or mistreat elderly or disabled passengers. They are paying passengers too. I love Pierce Transit and I have to tell it like it is because they can do better!

I just got out of the hospital last week. I was so cold and the snow this morning caught me…read morecompletely off guard. I was on the way to catch bus route 54 to take me to work. I arrived at the crosswalk and was in the middle of the road merely steps away from the bus when the driver started to pull off. "Wait! PLEASE wait!" I called out but the driver continued to drive away. It was the kindness of Pierce Transit Supervisor Kristian that made my entire day. He offered to give me a ride to the transit station where I was heading to avoid me being stranded in the cold. I am writing this review because he had no idea of the type of week I had just survived nor my health condition but he powered up the heat as soon as I arrived and gave me a smooth and safe ride to my destination. It literally made my day. I'm extremely grateful for his generosity. I thanked him repeatedly and his response was "Pierce Transit cares for thier customers." I did not know that courtesy rides like this existed and I'll never forget the kindness that he showed me when I had no other options.

So far so good this is my favorite mode of transportation! I love how quick that I make…read moreconnections. It is laidback and there is more security on there than on buses. I love that. And I love how often and quickly it comes. It gets you to a lot of fun stuff to do! It connects you to major Hospitals like St Joseph and Tacoma General. I rate all my experiences a big 5! The only downside is side is it comes late on Sunday's . But that is okay. Thanks Tacoma Link!

What great way to get from Tacoma to Seattle! Taking it to the airport is so easy! Clean and…read moreefficient!

Pierce Transit repaved the lot, repainted the bus shelters, and installed a TV monitor that tells…read moreyou when the next buses are coming. However, there are no more porta potties, and the pay phone is gone.

Always clean, attendant usually around the site, parking always available, and usually safe. You…read morewill find a lot commuters that go into downtown Seattle the other commuters are going to the airport... drivers usually on time, turn the heat on, and dim the lights early on the morning! Always makes for good mapping! 592 and 594 are the express to Seattle and the 574 goes to the airport!

Best way to get to & from all the games in Seattle !read more

Plenty of parking, good selection of train schedule to Seattle- if your heading to Seattle this is…read moreprobably the best way to go to Seattle for any event or whatever if you dont need your vehicle up there. This is really the best way to go to Seattle though for Mariners, Seahawks or Sounders day games orr Seattle Storm day game (although that will take a transfer to get to the Seattle Center) It sure beats driving there and trying to find a parking spot, paying for the sport and of course fighting traffic!

The public transit system here is great. I used the 574 to get between the airport and Lakewood,…read moreand it was great. The bus ran on time and was very affordable, especially considering the same cab ride would have cost 60-80 dollars. I will definitely use the public transportation system the next time I need a ride in the greater Seattle/Tacoma area.

I have used the Tacoma Dome Station a fair amount of times to use the bus routes going to downtown…read moreSeattle and Sea-Tac airport. Over all I got no complaints. The bus arrival times are usually punctual but not always but it's safe to say that they are fairly reliable. For downtown I kind of plan it out prior to see what Seattle neighborhoods I will be going to and if the Seattle light rail will cover those areas. If so, then this is a super efficient way to get around to where you want to go. And if I wanted to go somewhere where the light rail doesn't cover there definitely would be a bus but usually I am simply trying to make the travel route as simple as possible. As far as going to the airport? Super smooth practically every time. We get off at the Skybridge stop... I believe International Blvd. stop and once you are across the skybridge. Boom! There you are. Since it is Tacoma we are dealing with over the various times we have used this stop some minor security concerns arise with some people that loiter there and have no intention of using transit but we personally had no unfortunate experiences but I am sure plenty of unfortunate experiences do go down here.

I've had to pick my sister up from this station and although the parking is terrible and there is…read moreno waiting area other than the curb and all the rideshare drivers fight with normies to pick up passenders so there's barely any street space, the station itself is pretty cool. There are some legit restaurants at this station. Nothing fancy, just food mall type places, all independent. My favorite is the Indian food place because that food is amazing. There's also some cool places nearby, like the afternoon tea place around the corner and the Filipino restaurant up the hill. It's kind of a food ghetto over there and I'm all about that.

The positives: I had an early morning flight out of Seatac, and was worried there wouldn't be any…read moreavailable Ubers/Lyfts (it looks like a lot of people are active at the time I needed one though, so in the future I may just gamble on that option if it's the weekend). Scheduled my pick-up. Got a call twenty minutes before pick-up to confirm, guy was at my place right on time. Guy was a good driver. The negatives: Guy had to completely reconfirm my address and destination and seemed really pissed about it. He had trouble understanding me and went from zero to 100 on the phone as I slowly confirmed the address. He found my place, called me when he got there, but circled the block and when he saw me out front he parked a block away and waited for me to come to him. He seemed really pissed in general. I was worried until we got to my destination that we were headed somewhere else just because the three times I tried to confirm the location, he only half repeated it (think: being worried driver is taking you to Tacoma Dome instead of Tacoma Dome Bus Station). I had asked to pay at drop-off when I reserved the ride, because I was worried about pre-paying not knowing the reliability of the service. Driver or dispatch (not sure who) interpreted this as "cash" and the driver was NOT happy he had to break out the square chip. I'm the kind of person who prefers a quiet drive option, is fairly flexible, and I totally get why someone might not be at their best so early. But there's a difference between being coolly professional (totally fine), and raising your voice, mumbling under your breath constantly, and acting like your passenger is a dumbass because you refuse to unlock or open the trunk for them to get their luggage out. Three stars because I am a very anxious traveler, and I appreciate having a service that shows up and gets me to my destination in a timely manner. You could probably do this and spit in my face and I would still give you two stars, because it's that important. Getting the call twenty minutes before pick-up to confirm really alleviated a lot of anxiety too, even though the call was oddly aggressive. Reliability is huge in my book, so I'm happy Ace is providing that. For your drivers: calm down, maybe. I'm very low maintenance, and I actually liked that this guy did not try to talk my ear off like some Uber/Lyft drivers. But when he did have to ask me anything, he treated me like a dog who just shit on his lawn. So, not a huge fan of that. I regularly travel internationally for long enough that it would cost too much to park near the airport, and I usually take advantage of early flights to avoid losing a day to travel. TBD on if I'll return to using Ace or if I'll explore other options the next time I need an early morning ride.

Ace Taxi of Lakewood, Washington provided the worst customer service I've experienced in a long…read moretime. They were scheduled to pick-up at 10:30 pm, it's 11:23 pm and they are still not here! An hour late and they don't care. Someone I know was depending on the cab to get to work and will be now fired because Ace Taxi did not show up as promised. I can not ever recommend Ace Taxi of Lakewood, Washington. Ace Taxi is unprofessional, disorganized, and worse, they don't even care that someone will be fired because they were late and did not deliver a ride as promised! I can't believe how blasé they are about their lack of performance. They simply do not care that someone lost their job because the taxi didn't show up on time as promised.

Solid hotel room! Clean comfy and modern. Newer facilities and friendly staff. Inexpensive room.read more

I booked a hotel room here through Expedia. I saw high ratings 10 out of 10, thinking this would…read morebe a good option while visiting Tacoma. Wrong. Wow, the hotel staff are very nice, good service, that was not enough. We stayed on the sixth floor and unfortunately could hear all the vehicles driving around at night (very loud). In addition to the outside noise, there was also the noise from the hallway which was rowdy. Now these things can happen, but would really drop them down to a one star was the fact that there was absolutely no parking when we came back to our hotel/the casino at 9 PM. There's no valet and there's no designated hotel parking so we drove around in the parking garage connected to the hotel for two laps in a long line of other people looking for a parking spot and found nothing! in addition to that, the parking garage on the hotel side makes absolutely no sense. It's In-N-Out aisle on the south end of the garage in the north end of the garage comes to complete dead end so as you're sneaking through, you would think it would circle around, but it doesn't. it's a dead end and it is a traffic cluster when you have folks coming to a dead end and then trying to figure out do I reverse or do I try to do some crazy u turn?! So we went over to the casino parking garage, which was bigger and more thought out as it pertains to traffic flow. After about 20 to 25 minutes of looking for a parking spot between the two garages, we eventually parked on the casino side because somebody was thankfully leaving for the night.

Very unprofessional and inconsiderate of my time. We had arrangements made and he led me on…read morethinking I was getting the vehicle then all the sudden I can't get ahold of him. I had to have my girlfriend reach out and act interested in the truck to get a response which he responded within minutes. When I caught him responding to my girlfriend and not me, he tried to blame it on his personal life. My loan was approved and willing to do anything to make it work and these guys don't seem to wanna do business!!

Solid dealership. They stand by their commitment. Very commendable. Would but again from them.read more