Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

I am going to give five stars as this dealership stuck by my side…read more I used the USAA application to find a vehicle. What I wanted was a Volvo XC90 as I enjoy the ride in Volvo's and did not need any fast talking person to talk me into any other type of purchase. I was pre approved so I thought this would be an easy purchase Bull. They told me what they could do left the room a couple of times and came back to a lower price acceptable to me and the man I married. USAA unfortunately did not. They spoke with me to discuss other options. Financing with another company was out of the question, no more hits on my Credit. It was one price or return the keys. I feel confidant in my decision to purchase a car from them. If you buy Used life isn't always that full bowl of cherries it's not like they sit down and say how can we screw them - not the feeling I got. Instead it wasn't horrible disappointing at times but that was not on them. They are suppliers guys and gals - don't be so negative go in with an open mind and that will be that.

I purchased a 2019 Sprinter van from Payless Auto Sales for my transportation business. Within a…read moreshort time after the purchase, the van developed serious engine problems that eventually required an engine replacement, costing me thousands of dollars and causing significant downtime for my business. After the failure, multiple mechanics identified issues that I believe existed before I purchased the vehicle. I also found a vehicle history record showing a fluid leak inspection shortly before the sale. Based on my experience, I believe these concerns should have been disclosed before I bought the van. I was disappointed with how my concerns were handled and felt I had to seek help from outside agencies while trying to resolve the situation. This experience created major financial stress and delayed the start of my business. My advice to anyone considering buying a vehicle here is to have it inspected by an independent mechanic before purchasing, carefully review the vehicle history, and keep copies of all paperwork. This review reflects my personal experience. "Very disappointing experience." "I cannot recommend this dealership based on my experience." "This purchase caused serious financial hardship for my business." "I wish I had obtained an independent inspection before buying." "Buyers should be extremely careful." "Do your own inspection before signing anything." "This is my honest personal experience." "I hope no one else goes through what I did." Very, very disappointing experience. I would not recommend anyone buy a vehicle from this dealership based on my personal experience.

I tragically lost my beloved car in a horrible accident this morning that was not my fault. We…read morethankfully found an EXACT replacement by afternoon at Vista! Same year-make-model of my 22 year old car. Talk about divine intervention‼ This dealership will work with you with any credit score, on any budget. They make the magic and dreams happen! Dont worry about your credit score, come here... they were able to get me financed at an unbelievable rate. They didnt care about my credit, they were happy to work with me regardless of my credit score. No pressure, just honesty. Easy breezy, stress-free. Their cars might cost a bit more than the others. All in all - yes, I paid more than I should have, but I got the EXACT replacement, dependable car - win-win‼ When you buy a car here you are supporting a small, independent local dealership. Tyler (sales) and Christian (F&I) will take care of you and get you back on the road again. Many thanks! I would highly recommend this independently-owner dealership to anyone for stress-free, zero-pressure car shopping.

Poor job of investigating vehicles, lacked knowledge of existing major issue. Check engine light…read moreshortly after driving off the lot, for two bad catalytic converters (both sides $2k fix). The truck I bought appeared to be in great shape, salesmen told me it had no issues, that they have a shop check everything over in detail. My guess is at some point they used a short term additive to fix the engine light, lasted just long enough for me to test drive and get down the road. After politely following up and asking for some help, I was told to kick rocks (not literally, just 'sorry vehicle sold as-is'). Dealing with Christian Taylor (salesman) was great, I appreciated him, but the establishment as a whole is not to be trusted.

Went here to view and test drive a vehicle today. Craig Wilson assisted us and was fantastic. Have…read moreto say it was one of the best customer service and car dealership experiences we've had, whether or not we end up purchasing, and we've purchased quite a few times. Great cars, all appeared well cared for, and a low pressure atmosphere that was frankly so refreshing and rare. Highly recommend Craig and Gene Pankey if you're in the market. Thank you!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

Car was nice for a good price! The sales person was very nice and helpful. The vehicle purchase was…read morenice and easy.

This was the absolute worst car purchase I have ever had. We found a truck online drove to the…read morePuyallup location to be told that this was being serviced at the Lakewood location. We drove over there to inspect and inquire about the truck, since the salesman at the Puyallup location was not helpful and just said if we wanted anything to go over there. The salesman at the Lakewood location was a young kid I think his name was Mehmet or Moe, sweet kid and helpful. My problem with this place is the truck we were interested in had a sensor issue and they were working to fix it. Totally understandable and we were appreciative of them disclosing this. The truck was a good deal so we proceeded to put a down payment down as they said the car should be fixed in the next few days. Unforeseen circumstances occurred as the new sensor was not calibrating and they could not get the ABS sensor to reset, and needed to get a new one. This process started on 5/19/26 we soon ran into Memorial Day wknd, and basically had little to no communication or updates on the status of the repairs. Keep in mind my bank had issued a check to the company to purchase the truck based on the "few days to fix". We also still have not even test drove the vehicle and decided to proceed with purchasing the vehicle. I know this is already a long story but we finally get the truck. Getting the license plates and registration another long drawn out lie and process. I have purchased several vehicles and it has never taken longer than 20 days to get my plates and registration. With Memorial Day that following wk we picked up the truck. It is mid July and after calling both dealerships, going in person to the dealership I was told it can take up to 30-45 days to get and they will call when they come in. This was just more drag by these people, I go in today to get the plates because the temp tags expired on the 7/12. They literally don't know anything about it I'm waiting for 10min and one the sales guys is like "oh the DOL is just waiting for one piece of paper can you wait and I'll run down there real quick." At this point t I'm beyond livid...I did finally get the tabs and I had to ask about my overpayment for the tabs..which they wrote a check out on the spot and gave...but this entire sales process was the worse! Buying a car is a big deal as it is a big purchase these people made me feel like I was wasting their time and they just wanted my money without even providing decent communication and expectations.

The easiest auto purchase I've ever made. The staff was knowledgeable, friendly and quick to…read moresatisfy my needs. Told them how much I wanted to put down and how much I wanted my payment to be and they made it happen. Amazing experience!

We test drove the greenish 2007 Hyundai Santa Fe VIN KM8SG13D57U099373 listed as of this date. We…read moreliked the vehicle and drew up papers and left a deposit pending a pre-purchase inspection by our mechanic. When we went to look at it intially the dealer had the AutoCheck available, but not the Carfax which was strange since they have a big Carfax sign in the window. We also got some verbiage about how Carfax reported every little thing and wasn't necessarily accurate. I still paid for the Carfax when we got home ($40). What a surprise to learn the vehicle had been in an accident. This wasn't a dealbreaker as I still believed the "over-reporting" by Carfax the dealer told us and figured it was a fender bender. We went forward with the pre-purchase inspection ($100). My trusted AAA mechanic said the vehicle had been near-totaled and the damage hadn't been repaired very well. It was quite obvious when the mechanic showed me. I'm not sure why the dealer's mechanic didn't catch it. The car had been pulling to the right and it turns out this was due to a bent strut that hadn't been repaired. There were also some issues with the emissions equipment. The dealer showed me paperwork of what had supposedly been repaired when I noted that the vehicle had failed emissions in June, 2017. When I got home I realized what I had was an estimate, not a guarantee that the work had been done. The vehicle ran a little rough about 25% of the time so I asked the mechanic to look into it. He said it was running like it was "trying to throw codes" (in other words, emissions problems). My mechanic advised me to pass. I was cordial and polite, but told the dealer based on the pre-purchase inspection we no longer wanted the vehicle. When we returned it, the salesman (Martin) and the owner (Chuck) made all kinds of excuses about how the damage was minor and there wasn't anything wrong with it. They showed no interest in my report from the mechanic and kept insisting the vehicle was fine. I didn't say anything because I just wanted my deposit back without any hassle. Chuck remained cordial, but fast-talking Martin turned quite surly. I did receive my deposit back even though I spent $140 for nothing. I don't know how they could deny a report from AAA mechanic, or damage I could see with my own eyes. I didn't receive an apology nor was there any concern that someone could buy an unsafe money-pit. If there had been any regret or offers to fix the emissions and the strut, this would've been a different review. It could be a good car for someone with the problems fixed and full-disclosure of the accident. Honesty is worth gold, or in this case, a sale. If anyone wants the Carfax or has any other questions, please feel free to contact me.

Excellent location. Friendly staff, decent selection…read more Has always been genuine about the sale, and has definitely worked with me.

BUYERS- BEWARE BEWARE** *Please*…read moreSave yourself. A hassle do not buy a car from Bella's/Amos car lot ..... "YOU will get screwed over. Bella's I-5 motor sports is a horrible Business (used car lot ). They have absolutely No integrity, no morels, no values, customers service skills are non exsistant, they have very little knowledge and are grossly overpriced. They have absolutely no people skill. Amos will sell you what he wants to sell you , Not, the car do you "WANT to buy" Every time you see him, he tells you the same story over & over ! You cannot get a word in edgewise in any conversation you have with Amos.... btw... He thinks "he knows it all"! Far from it. believe me "he does not! (What he really needs to do is learn how to shut up!! listen, become honest and gett some ethics and morals If you do buy a vehicle from him, trust me you will regret it . His cars are a nightmare -the worst nightmare you will ever have ! Your car, you purchase from tod car lott is guaranteed to break down or disappear from your residence ! -he took my car for no reason whatsoever after a little over 11 months after purchase we had not received any bill or notice or phone calls ..that we were behind on loan ...as we we are not! He supposed to be doing as a favor and securing our car for us for safety reasons... he sold it! without my knowledge or. approval went to pick it up gone........... Unbelievably gone he sold my God damn car,? OMG Why i asked? he said his name was on the title as well untill it's paid off, and He can do what he pleases"... And get this the final straw..be refused to give me any items that were in my car when he stole it I had over $8,000 worth of tools in it and he wouldn't let me get anything that was in my car,refused to give it to me. I had more pricey items in the car than the car was worth,! so people "please"do not purchase a car from this place!" (You won't own it long,) He'll either be taken back by Amos or breakdown!. I have told all my friends and family the boyco y this business. Join my boycott " spread the word! Join in...we got to get businesses like this shut down . By the way I needed emergency services at his car lot and he refused to help or even call Ambulance or anything. He lovked his front door when we asked for help .... He just sat there and laugh.. with a senior citizen who fell down on his cracked crappy ass step.. That's the kind of man Amos/, Bella car lot is.!!! ,*****, please join my BOYCOTT ********