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    Karl B. Hiatt MD

    3.1 (15 reviews)
    Closed 8:00 am - 5:00 pm

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    Valley ENT

    Valley ENT

    2.3(76 reviews)
    0.5 mi

    After 40+ years of using nasal spray daily to breathe, I finally sought a specialist. Dr. Gonzales…read morewas recommended by my PCP. The initial consult was excellent. Dr. Gonzales answered my questions, examined me, told me what he was seeing in layman's terms, and recommended a septoplasty and dual turbinate reduction. He was able to schedule me within two weeks. The staff were friendly and responsive to my questions, and provided all the necessary materials. Prior to surgery, prescriptions were arranged on my behalf. On the day of the surgery, Dr. Gonzales and the anesthesiologist stopped by to answer any remaining questions, and explain the procedure and process. My only complaint is he was running late, and we were left in a VERY cold room for nearly two hours over lunch. This left me rather perturbed. The surgery took around 45 minutes, and the staff were attentive in recovery. Dr. Gonzales stopped by again to explain post-surgery directives. I had very little pain, no swelling or bruising, and no need for pain pills. As to the surgery, it's been a revelation for me. I can finally sleep with my mouth closed, and breathe normally without nasal spray. I am completely happy and satisfied with the result. The follow-up visit was pleasant, and again Dr. Gonzales took the time to answer any remaining questions. I would very highly recommend Dr. Gonzales and the staff at Valley ENT.

    Poor patient care. Don't answer the phone or return phone calls. Difficult to schedule with and…read moremore difficult to get a copy of records afterwards.

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    Valley ENT
    Valley ENT
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    Skin and Cancer Institute

    Skin and Cancer Institute

    3.5(16 reviews)
    0.5 mi

    Absolutely unacceptable experience. I arrived 5 minutes early for my appointment and still waited…read moreover 10 minutes past my appointment time just to check in. That alone is frustrating, but it got much worse. At check-in, I was informed of a "new policy" requiring a physical credit card to be put on file and an ID at every visit. My mother and I have been coming to this practice for YEARS, and this has never been required. They already have our information on file. What makes this even worse is that this "new policy was never emailed, texted, or communicated in any way. You simply show up for your appointment and are denied care on the spot. That is completely unacceptable and a huge waste of patients' time. They claimed they "can't keep an ID on file" for security reasons, yet they require a credit card to be stored -- which makes absolutely no sense and frankly feels scam-like. When I asked what the card would be used for, I was told it could be charged "whenever needed." That is not transparent or acceptable. The front desk staff member was cold, dismissive, and rude -- zero empathy, zero professionalism, zero concern for patient care. She embodies what is wrong with healthcare today. I work in an ER, and I provide high-quality patient care regardless of financial status. Patients are not just credit cards. She then forced me to download an app and spend 10 minutes filling it out, only to ultimately DENY my entire appointment because I did not have a physical credit card with me (despite having digital payment available). Let that sink in: I drove an hour, arrived early, waited, complied with their app, and was refused care entirely. This practice clearly prioritizes money over patients. My mother will never return, I will never return, and I will actively warn others in the healthcare community to avoid this place at all costs. Do better. In response to your comment: I find it unbelievable that I am being asked for "understanding" in this situation. I am a long-time established patient who drove over an hour to an appointment I have had for years, only to be turned away because I did not have a physical credit card--something I have never needed before and was never notified to bring. What makes this even more unreasonable is the inconsistency of your policies. Your office cannot keep an ID on file and requires patients to present a physical ID at every visit, yet you insist on keeping a credit card on file and denied care because I did not have the physical card with me. There is no logical or patient-centered justification for this. If this requirement was new or non-negotiable, I should have been clearly informed before driving an hour to my appointment. I was not. No notice, no warning--just denial of care upon arrival. Asking for my "understanding" under these circumstances is inappropriate. This was not a patient failure; it was a failure of communication and policy, and the consequences were unfairly placed on me.

    I can't recommend Mesa Dermatology enough! I was really nervous about my first skin check because…read moreof my dad's history with melanoma, but Kristen, the NP, completely put me at ease. She is incredibly knowledgeable and explained everything in a way that made me feel comfortable and confident in her care. Kristen took the time to answer all of my questions thoughtfully and made sure I understood every step of the process--never making me feel rushed or silly. Her expertise was clear, and I walked out of there feeling reassured about my skin health. Plus, her assistant Maddie was so kind and helpful, which made the whole experience even better. If you're nervous about getting your skin checked, don't be, the staff is professional, friendly, and truly cares about your well-being. The office is clean, easy to get to, and parking is a breeze. I'm so glad I went, and I'll definitely be back for my 6-month follow-up.

    Karl B. Hiatt MD - cosmeticsurgeons - Updated August 2026

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