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    Services - Karl Burgess, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Ask the Community - Karl Burgess, DDS

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    Gentle Family Dentistry

    Gentle Family Dentistry

    2.0(21 reviews)
    2.3 km

    I frequented this establishment just yesterday (December 15, 2021) and was pretty much scared into…read moreconsidering a treatment that I had never heard of or knew nothing about by Dr. Dillon. I asked questions to the dentist (who was very straightforward, but when doing her exam, she sounded unsure of her answers) and the hygienist (who was lovely, professional, and answered all my questions, which is why I'm giving two stars) and to the receptionist (who had came up with my treatment plan cost). The receptionist was stern in saying that the insurance would cover for half and I could make a monthly plan but something did not sit right with me. When it came to billing questions, the receptionist acted like I was bothering her and kept mentioning "I've done this before, I know what I'm talking about" but little else was done to appease my worries of out of pocket expense. As a patient and someone who works in healthcare for a few years now, I was completely put off by that. I came in for routine preventive care and left without any cleaning work done, even though I was told I had "extensive gum disease" by them but not by another dentist I had gone to a year prior. I opted out of the service and scheduled another appointment to come in for the treatment. After I left the establishment, I spoke with my insurance who assured me that the work would not be covered. Then, I called the receptionist again to speak with her about the information I had, where she continued to cut me off and belittle the information I received from my insurance. I cancelled the appointment right there and then. I will be requesting my X-rays and will go to another doctor in 6 months time (of course, after doing a thorough search of the reviews). The two good things that came out of this whole experience was that I have adequate health literacy and therefore felt comfortable advocating for myself with them and the insurance company, and that they scared me straight by the cost of not taking care of my oral health. I have since bought the recommended toothpaste, mouthwash, and floss recommended by my previous dentist -- and I'm sticking with a plan.

    Everyone has an attitude in the office. The dentist claims you have more work done than you need…read more It's all a scam. Stay far away from this dentist. She would play around in my mouth and somehow I have extra charge after extra charge AND still have to go to another dentist for them to complete the work. Worst experience of my life.

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    Gentle Family Dentistry - Updated office!

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    Updated office!

    Karl Burgess, DDS - generaldentistry - Updated May 2026

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