I've been here several times for various service and have to say it's been among the easiest…read moreexperiences I've had at a dealership service center. I normally try to avoid dealer's for service. However, they've been solid every time and given my calls around to other garages. I can say that I'm not paying to much over what I'd pay at other garages. I have never been pressured to get service done that wasn't required and they always let me know how much any recommended service would cost. Even this last go around, to diagnose an unknown issue. They let me know what the issue was, how urgent the repair is, and how much it would cost. I'm really please with the quality of service, the quality of repairs, and the folks who work there. I have no hesitation recommending them.

We purchased a vehicle from Tim Dahle Nissan Southtowne, and during the process the car was…read moreadvertised and presented in a way that led us to believe it included their "Forever Warranty." The advertisement itself references eligibility based on mileage, and at no point during the sale were we clearly told the vehicle did not qualify. The salesperson allowed that assumption to stand, which directly influenced our decision to buy. After the purchase, when we asked for the warranty paperwork, we were told the vehicle didn't qualify due to being just over 60,000 miles--something that should have been clearly disclosed upfront. On top of that, we discovered items were added into our deal after we had declined them, which is extremely concerning and something buyers should watch very carefully before signing. Since then, I've made multiple attempts to resolve this--calls, messages, and conversations with different "managers"--and keep getting told someone will follow up, but no one ever does. The only real response I've received is that there's "nothing they can do," despite the misleading advertising and sales process. At this point, it's not just about the warranty--it's about transparency and accountability. If you're considering buying here, read everything closely, question everything, and don't rely on what is implied or verbally suggested. I would have preferred to resolve this directly, but the lack of follow-through and communication has made that impossible.

My husband and I originally received an offer in the mail from Volkswagen SouthTowne at a time when…read morewe had already been seriously considering refinancing our 2022 Atlas. The interest rate on our used vehicle--especially one that was already a few years old--felt overwhelming, and we had been receiving multiple refinance offers that would have cut our payment nearly in half. That seemed like the practical path forward. Still, we decided to explore what Volkswagen SouthTowne might offer. We loved our Atlas, so we felt comfortable walking away if the experience didn't feel right. At worst, we would simply continue with our original plan and refinance through our credit union. From the moment we arrived, everything changed. We were immediately greeted by Mariah, whose energy was warm, genuine, and inviting. I'll admit, we came in a bit guarded and cautious, unsure of what to expect. Yet Mariah met us with patience and understanding, taking the time to truly listen--what we loved about our current vehicle, what we relied on day-to-day, and what features would enhance our lifestyle, from everyday errands to family camping trips. What stood out most was her approach. She was never pushy, never intimidating--just thoughtful and attentive. As a woman, I especially appreciated how she included me fully in the conversation. In past experiences, I've often felt overlooked or uncomfortable at dealerships, but with Mariah, I felt respected, heard, and completely at ease. We were curious about a newer Atlas, and in my mind, it was all or nothing--I wasn't interested unless it truly made sense. When we test drove the 2025 Atlas, we immediately fell in love. Still, we weren't sure if it would even be possible without additional money down. Mariah made it happen. The process itself was surprisingly smooth and efficient. In the past, we've spent hours waiting at dealerships, but this experience felt seamless. While everything was being finalized, she had us relax in a lounge area and even arranged for the vehicle to be detailed again--despite it already being spotless. What truly elevated the experience, though, was the atmosphere of the entire dealership. Every employee we encountered--sales staff, finance team, technicians--took a moment to check in, congratulate us, and share in our excitement. It created such a welcoming and positive environment, something we had never experienced before. Even after the deal was complete, Mariah continued to go above and beyond. She stayed to help us transfer all of our belongings from our old Atlas into the new one, double- and triple-checking that everything was perfect and that we felt completely confident before leaving. Her level of care didn't end with the sale--it felt genuine from start to finish. And then, when we thought the night couldn't be any more memorable, it was. After leaving the dealership, we realized my husband had misplaced his phone--possibly in our old vehicle or even on top of it. We rushed back, hoping for the best. Although Mariah had already gone home, one of the remaining team members--who appeared to be from the service or detailing department--stepped in without hesitation to help us. Despite it being the end of a long day, he went out of his way to assist, even riding with us across the lot to check our old vehicle. To our amazement, the phone was sitting right on top of the car, completely unharmed. His kindness, patience, and willingness to help--without making us feel like an inconvenience--left a lasting impression. He even took the time to ask about our new car and congratulate us before we left. That moment truly reflected the culture at Volkswagen SouthTowne. Our experience here completely changed our perception of car dealerships. What once felt stressful and intimidating now feels welcoming and even enjoyable. While we had read great reviews before visiting, seeing it firsthand made all the difference. Without hesitation, we will return in the future--and we will absolutely seek out Mariah again. She brings a rare combination of professionalism and genuine warmth that makes the entire process feel effortless. Thank you, Mariah, and thank you to the entire team at Volkswagen SouthTowne. Whatever you're doing, it's working. You've created an environment that truly stands out. If you're considering a new vehicle, I highly recommend visiting Volkswagen SouthTowne--and be sure to ask for Mariah.

This was a terrible idea. They had multiple cars, tried…read moretalking me into the one with a check engine light on. Told me my score was low and my bank would never approve me. My bank approved and shared all of my scores and they were better than shared from South Town. Couldn't give me the price of a car and said they needed to run my credit first? Don't let them run your credit. If they can't tell you the price of the car- run. Go to VW Strong or their competitors in Orem. If you give them a budget, they disregard it. If you are there to buy they want you to lease. It was a terrible experience. Don't go here. Don't go here for your first, second, or third purchase

After facing some medical issues, I ended up with a considerable amount of debt and I needed to…read moredownsize. Raymond Martinez, has always been my go to guy for cars in the past 6 years and he surely did not disappoint this time! I called him up and told him the situation. He immediately expressed his concern and asked when I could come in. He was very attentive to my questions and concerns. After driving a few cars I was a little nervous, nothing felt like 'me'. I asked if we could try again in the up coming week, he was very accommodating and agreed. Before I made it home, I had a text message from Raymond stating that he found some more options that might work better for me. After a quick power nap (car shopping is exhausting) I was back at the dealership ready to go! Raymond found me a cute little Toyota Carolla that would work in both price and it had a few little extras that Raymond knew I would like. We were able to meet my budget within $25.17! That is unheard of when financing a car...any car buyer will know what it's like to be shown cars that you ultimately can't afford and how frustrating that can be. The finance person that I sat down with, Casey, was great, he explained the process, and answered all of my questions...even the really stupid questions all without judgment. I would work with and trust Raymond and Casey on any car deal that I ever needed or wanted to make. Save yourself some time and frustration and ask for Raymond Martinez.

I bought a BMW X! there 3 years ago. The dealership was closed dowqn recently and absorbed into…read morethe larry H Miller across the street. My car had a tire pressure light on that they said they would fix and when I had it in to fix the just reset the light. The light was on for a reason. There were multiple pieces of metal in the tire (which they said they took off and checked) I had to purchase a tire from Big O. I also had the oil change pckage and the 18 year old that did my last oil change over torqued my drain plug and bent the opening pretty bad so he put a really big after market plug in with a gasket. BMW said that the entire oil pan had to be replaced, Fortunately I went in and threw a big enough fit that they gave me a written promis that they would replace it if it ever leaked. Then I found that the rear passenger door was broken with the child lock on and the Transfer case was out. Everytime I took it back they said it was fine. The warranty that they sold me for 3k was locked to their service dept! I finally got someone to listen to me and they checked out the transfer case and said it did fail. It had metal shavings in the fluid. They used to check off that they rotated my tires and they didnt until I told them too. Then when I drove home my car started making a weird noise about a block from home. My husband checked and the lugnuts on my driver side front tire were so loose that it could have fallen off. I can see why they have been closed down. update: my oil pan is leaking now and the dealer is closed, the gentleman who promised a replacement is saying the they will honor it since it was all part of the Larry H Miller chain and he is still a district manager there. I am glad I had the manager brought into this when I was in there fuming . Still waiting to hear back where I take it for repair, another update coming.

I've been bringing my car here for over two years now, and I couldn't be happier with the service…read more The team is consistently professional, reliable, and easy to work with. They keep me informed throughout the entire process with SMS updates while my car is in the shop, which I truly appreciate. The technicians are also very prompt in responding to any questions or concerns. One of the standout features of this location is their convenient car pickup and drop-off service from home to the shop. It makes the entire experience incredibly smooth and stress-free. I highly recommend this service department to anyone looking for dependable and customer-focused auto care.

Made an appointment and went in to drop the car off. I got there and nobody was there except for…read morethe service writers sitting at their desks. Long story short , the service guy was rude . They didn't fix the car , it turns out they did a test on the car and didn't mention it till it was done. Then they said they would have to order the part due to it falling. So now I hv to go back when the part gets there . Funny thing was the guy told me all these recalls were ahead of me , but when you looked around you didn't see anybody there. I also asked about a sun shade they had on display in their showroom , the guy said it was $180.00 dollars ! I thought are you kidding....? Bottom line , they were slow , rude and expensive. And they didn't fix anything. My letter from Ford said that they had the part . ( well apparently not I couldn't possibly recommend this place or this brand of car after all the recalls my car has had and all the hassles included in all this .

My husband and I purchased a very nice "looking" 2018 Ford Expedition in March of this year. Price…read moreseemed okay. It was visually a nice looking suv. We bought the extended warranty, which was a bit pricey. Now we see why. First week, check engine comes on. A $300 fix. Now a ticking and vibration noises. Researching the noises, its cam phasers and the transmission giving out. We have only put maybe 1500 miles on this new used suv. All of this is going to be a big pain in the a$$.

Anytime I walk into a car dealership, my stress level goes up and I am on alert. Do not like…read moredealing with car salesmen! THIS DEALERSHIP IS DIFFERENT! I had the most wonderful sales person. Jordan was not pushy in any way, they had the vehicle I wanted. Everything went very smooth. Even when I misplaced the key fob, Jordan just kept saying, it will be alright. And it was! I HIGHLY RECOMMEND THIS DEALERSHIP AND JORDAN FOR EXCEPTIONAL SERVICE. !!

Update. Leo was nothing but a liar who tried to improve his appearance through superficial support…read more The car supposedly had one owner, and Leo told me that's based on the information they had, but the title clearly shows 3 owners. The next big lie was that they acquired the car in May 2023, when on the title it shows they acquired it and transferred the title on 06/22. Idk why I didn't look into the title sooner. Leo knew exactly what was wrong with this car and sold it to me without disclosing the information. I knew it was a mechanic's special, but he told me that the mechanic hadn't looked at it yet because they just got it. Not so, they had it almost an entire year before selling it to me. Liars, cheaters, scammers, and a bunch of low lives.

Bought a vw Rabbit from them and the first day driving it I realized the battery was only good for…read moreabout one start, so I had to replace that. I was sold the car as is, I was told it ran and drove fine, two Weeks after buying it the transmission went out. I stopped buy there shop to see if they could take the car back or help me fix it, but in short they basically said it's my problem not there's that they sold me a LEMON. -Would Not Recommend!

I can't say enough good things about City Creek Mortgage. I shopped around for companies to…read morerefinance with. City Creek had the best offer and they even put it in writing! No other agency that I contacted could beat their offer. Additionally every agent I worked not only kept us constantly in the loop about the status of the loan, but were quick to respond to any questions we had. I'd give them more stars if that was a possibility.

We closed 2 home loans within a month or so of each other with City Creek and the process for each…read morewas simple because we had some amazing help throughout. Thank you Troy and Marisol for everything!