Jamie (Salesmen) & Carlos (Finance) were absolutely amazing! They got us in & out so quick. They…read moremet my every need & I would definitely recommend them.

Had a truck looked foe A pre purchase inspection. They did a through job and even answered some…read morequestions afterward for me.

I.bought a brand new 2026 Nissan Z from this location. Ryker was super chill and walked me through…read morethe process. He was assisted by Conner near the end of the sale. Neither of them were pushy, just straight forward. They hooked me up with exactly what I wanted. After the car was thoroughly detailed, I drove away as a stoked customer!! Thanks guys!!

They Only Care Until the Ink is Dry on the Financing Agreement…read more ​I originally left a stellar review for Tim Dahle Nissan Southtowne in South Jordan, Utah, after purchasing my 2023 Nissan Ariya. I even kept my financing agreement with them to show loyalty to a dealership that seemed to value its customers. I deeply regret both of those decisions now. ​Before my one-year warranty was even up, my vehicle developed an intermittent squealing and scraping noise at low speeds. I took it in for a diagnosis, and the mechanic found the passenger front brake backing plate was bent and making direct contact with the rotor. The official diagnostic notes explicitly stated there was "evidence of someone prying on the backing plate"--a clear sign of technician error, almost certainly from a careless tire rotation or mechanical prep during its warranty period. ​The fix was literally a service manager pushing the thin metal back into place with his fingers, but I was still slapped with a $200 out-of-pocket diagnostic fee. I reached out directly to Bill Hadsell and the sales management team, providing all the invoices, documentation, and a perfectly reasonable request to reimburse the $200 for a mechanic's error that occurred under their watch. ​Instead of doing the right thing and honoring their commitment to customer satisfaction, they completely screwed me over. The "great reputation" they push online is a total facade. They are more than happy to take your money, lock you into a financing agreement, and then leave you high and dry the second you need basic, post-sale support. ​If you are thinking about buying a vehicle here, beware. Their loyalty to you ends the exact second you drive off the lot.

AVOID AT AL COSTS:…read more Yeah. Don't do business here. I bought a 2021 VW Tiguan new. Here we are, and its breaking down. I bought and paid for an all moving parts service contract, some how their system says it doesn't exist. WILD. So I take it in for an OIL LEAK. Days later, I am hearing back. The service writer took a day off, didn't transfer his work load to a coworker to check in on the car, left the customer waiting in limbo. Half of their digital estimate and repair system is confusing and junk. Two different things are causing leaks. One is fixed, the other needs approval, bringing the total to $1826. Taylor Dodson, the service writer, tells me that the total due is $1826 - for an oil leak. I find out afterwards that the bill is now $2820.26 because that $920 is AFTER the $1826. I have the message right here where he says the total cost is $1826. They nickle and dime you. I got 2x $195 inspection charges, for the same oil leak issue, that they claim is "separate". Charges for every little thing. Now I get to come up with an extra $1000. I wouldn't ever come back here, I don't trust them or their people. Shady business going on. Avoid if you are not filthy rich with money to just throw away.

I have purchased three vehicles from Volkswagen SouthTowne, and unfortunately, each experience has…read morebeen worse than the last. As a repeat customer, I expected that loyalty and history would mean something, but my most recent experience has been extremely disappointing. I purchased a 2024 Volkswagen Atlas Cross Sport SE with Technology, and with only approximately 2,200 miles, the leather seats are already showing cracking and deterioration. I understand that issues can happen with any vehicle, but what has been most frustrating is how the situation has been handled. I contacted the dealership expecting assistance with what should clearly be a warranty concern. I was told that information would be submitted to Volkswagen for review. After waiting and following up, I contacted Volkswagen Customer Care directly and was informed that nothing had been submitted on their end. That leaves me with a very frustrating question: was the claim never submitted, or was I given incorrect information? Either way, the communication and follow-through have been unacceptable. This dealership has recently transitioned ownership to Ken Garff, and I sincerely hope this is an opportunity to improve the customer experience. A new owner should mean a renewed commitment to service--not customers having to chase down answers themselves after spending significant money on a new vehicle. I have been a loyal Volkswagen SouthTowne customer, but loyalty works both ways. Customers should feel appreciated and supported after the purchase, not forgotten once the paperwork is signed. I have photos documenting the condition of the seats, and I hope management takes this opportunity to address the issue and improve the experience for future customers.

I bought a BMW X! there 3 years ago. The dealership was closed dowqn recently and absorbed into…read morethe larry H Miller across the street. My car had a tire pressure light on that they said they would fix and when I had it in to fix the just reset the light. The light was on for a reason. There were multiple pieces of metal in the tire (which they said they took off and checked) I had to purchase a tire from Big O. I also had the oil change pckage and the 18 year old that did my last oil change over torqued my drain plug and bent the opening pretty bad so he put a really big after market plug in with a gasket. BMW said that the entire oil pan had to be replaced, Fortunately I went in and threw a big enough fit that they gave me a written promis that they would replace it if it ever leaked. Then I found that the rear passenger door was broken with the child lock on and the Transfer case was out. Everytime I took it back they said it was fine. The warranty that they sold me for 3k was locked to their service dept! I finally got someone to listen to me and they checked out the transfer case and said it did fail. It had metal shavings in the fluid. They used to check off that they rotated my tires and they didnt until I told them too. Then when I drove home my car started making a weird noise about a block from home. My husband checked and the lugnuts on my driver side front tire were so loose that it could have fallen off. I can see why they have been closed down. update: my oil pan is leaking now and the dealer is closed, the gentleman who promised a replacement is saying the they will honor it since it was all part of the Larry H Miller chain and he is still a district manager there. I am glad I had the manager brought into this when I was in there fuming . Still waiting to hear back where I take it for repair, another update coming.

It was a pleasure working with Rex! We had a very specific budget that he respected and helped us…read moreget into a great car for that price! We didn't feel the pressure that you normally do at a dealership, he made sure we were well informed, and helped us to get all of our questions answered. Scott, from finance, made a normally complicated situation easy. We were really happy with our experience and we love our new van! Thank you!

I've been going to Larry H. Miller Ford Draper for years to service my vehicle, so I want to start…read moreby saying this review isn't solely about the dealership--it also reflects my experience with Ford Motor Company overall. I own a 2019 Ford Expedition that I purchased lightly used, and I've consistently brought it to this location for service because of the convenience and proximity to my home. For the most part, my experiences have been fine--until it came to a known issue with the 3.5L EcoBoost engine. About three years ago, there was a recall related to faulty cam phasers. I brought my vehicle in, had the recall work completed, and assumed the issue was resolved. However, based on my own research, that initial fix didn't fully solve the problem. In fact, it took Ford multiple attempts over time to develop a proper solution with updated parts. Over the past few years, I started noticing a consistent rattling noise and brought it up during routine service visits. Each time, I was told everything was fine and nothing was wrong. Recently, I raised the concern again, and this time I was told the issue required "mandatory" repairs totaling around $4,000. What's frustrating is that this is a well-documented issue with these engines--yet there's no active recall, no warranty coverage, and no assistance from Ford. I even contacted Ford customer service directly, and they confirmed that the full cost would fall on me as the customer. After getting a second opinion, I found another dealership willing to perform the same repairs for significantly less--around $2,500 to $2,800--which raises even more questions. At the end of the day, I was hoping for a bit more transparency, consistency, and maybe even some goodwill, given my loyalty over the past five years and the fact that this is a known defect that took multiple iterations to fix. This experience left me disappointed. When there are known issues at the manufacturer level, customers shouldn't be left footing the bill entirely--especially after already addressing the problem once through a recall.

I've been bringing my car here for over two years now, and I couldn't be happier with the service…read more The team is consistently professional, reliable, and easy to work with. They keep me informed throughout the entire process with SMS updates while my car is in the shop, which I truly appreciate. The technicians are also very prompt in responding to any questions or concerns. One of the standout features of this location is their convenient car pickup and drop-off service from home to the shop. It makes the entire experience incredibly smooth and stress-free. I highly recommend this service department to anyone looking for dependable and customer-focused auto care.

My husband and I purchased a very nice "looking" 2018 Ford Expedition in March of this year. Price…read moreseemed okay. It was visually a nice looking suv. We bought the extended warranty, which was a bit pricey. Now we see why. First week, check engine comes on. A $300 fix. Now a ticking and vibration noises. Researching the noises, its cam phasers and the transmission giving out. We have only put maybe 1500 miles on this new used suv. All of this is going to be a big pain in the a$$.

Anytime I walk into a car dealership, my stress level goes up and I am on alert. Do not like…read moredealing with car salesmen! THIS DEALERSHIP IS DIFFERENT! I had the most wonderful sales person. Jordan was not pushy in any way, they had the vehicle I wanted. Everything went very smooth. Even when I misplaced the key fob, Jordan just kept saying, it will be alright. And it was! I HIGHLY RECOMMEND THIS DEALERSHIP AND JORDAN FOR EXCEPTIONAL SERVICE. !!

Update. Leo was nothing but a liar who tried to improve his appearance through superficial support…read more The car supposedly had one owner, and Leo told me that's based on the information they had, but the title clearly shows 3 owners. The next big lie was that they acquired the car in May 2023, when on the title it shows they acquired it and transferred the title on 06/22. Idk why I didn't look into the title sooner. Leo knew exactly what was wrong with this car and sold it to me without disclosing the information. I knew it was a mechanic's special, but he told me that the mechanic hadn't looked at it yet because they just got it. Not so, they had it almost an entire year before selling it to me. Liars, cheaters, scammers, and a bunch of low lives.

Bought a vw Rabbit from them and the first day driving it I realized the battery was only good for…read moreabout one start, so I had to replace that. I was sold the car as is, I was told it ran and drove fine, two Weeks after buying it the transmission went out. I stopped buy there shop to see if they could take the car back or help me fix it, but in short they basically said it's my problem not there's that they sold me a LEMON. -Would Not Recommend!

Great local, family-owned mortgage company that provides white glove service with a great personal…read moretouch. Sefa was helpful throughout the entire process, clearly outlined everything at each phase, and had great communication throughout the whole loan process. Every interaction with someone at City Creek was pleasant, filled with valuable information and I couldn't be happier with my home loan. I even had an issue with the new mortgage holder several months later that took over for City Creek, and City Creek stepped in and helped resolve the issue. They'll be my first and last call any time I'm looking at a new mortgage, refinancing, or exploring options! Highly recommend!!

City Creek was such a great company to work with! They are friendly, attentive and always willing…read moreto answer questions. Nicole and Devyn were such a dream team! I recommend everyone who is looking to buy a house to go to City Creek!

While on a road trip, our vehicle had a minor problem, but I was concerned it may get worse. Chris…read moreSpencer and Jeremy Parker squeezed us in and in 15 minutes we were on the road again, problem resolved. It was a great service experience for us. When it comes time for more major servicing of my truck, I know where to go.

On June 10th 2026 I took my truck into LHM Chrysler, Jeep Dodge in Sandy for service. After leaving…read morethe dealership I found that the truck was leaking oil. My truck was towed (picture 1) back to the dealership where they kept it overnight. The dealership called me the next morning and said that a drain plug was left loose and they had to put in 2 1/2 quarts of oil to bring the level back up. When I arrived to get my truck, I noticed that the tonneau cover was broken and showed Chris Reynolds the Maintenance manager the damage (picture 2). There was also damage to the side of the bed (picture 3) and the front right corner of the cover was broken to the point that it would have been unsafe to drive it the nearly 90 miles to my home. I asked Chris to remove the cover. When they brought the truck back, I noticed that the side rails, where the cover had been connected near the back of the cab were bent, (pictures 4 & 5). I also showed Chris that the dome light in the back seat had been knocked off. Please compare the damage and paint marks on the side of the truck in picture 3 with the damage and paint marks on the back corners of the cab pictures 6 & 7. Also look at the rib and lock in picture 9 on the back end of the cover and compare that with the damage on top of the cab in Picture 8. Chris and the Asbury auto group claim that they were not responsible for the damage to the back corners and top of the cab, when I asked to see the security camera videos Chris fast forwarded to the places he wanted me to see none of which were clear images of the top of the truck. When I asked him to back the video up to a place where the truck was closer to the camera and did not have the sun reflection blocking the view, he got mad, cursed, and yelled at me and my wife that he was done helping. Jonathan, the General Manager of the Dealership, stood silently off to the side of Chris's desk and allowed Chris to end the meeting. I was also very surprised when Chris told me that one of the mechanics that removed the Tonneau cover was the mechanic that left the plug loose and started this problem in the first place also Chris told me to file a police report and a claim with my insurance company to have the damage repaired. The Sandy City police told me that because nothing was stolen from the vehicle it was just vandalism and they would not investigate. I find it very interesting that with all the damage nothing was stolen. This, dealership is no longer a part of the LHM group but is now owned by the Asbury auto Group of Alpharetta Georgia. I contacted Ruben Santiago of the Asbury auto group who was able to get me paid for the Tonneau cover but he stopped taking my calls and has not returned any of the 3 voice messages about the damage to the truck that an independent repair company estimates at $8,281.66 dollars. I have purchased 3 vehicles from this dealership since 2022 and have had all serviced there. I will no longer trust them with any of my vehicles and will not buy another vehicle from the Asbury auto group. People need to know the way customers are treated by this dealership so they can make an informed decision whether or not to use this business.