I called Karl's Technology for a sound issue with DISCORD I developed on my PC. Alfredo Gonzalez responded and quickly cleaned my PC of a number of virsus's, shut it down, restarted it and swept it a 2nd time discovering a few additional virisus's which he also removed. He then removed a number of items from my start up that I was unsure about removing and it was obvious my PC was running far more efficiently and faster than it has been. Alfredo was a very personable and proficient technician and will be my go to technician in the future and Karl's Technology has another customer. I had nothing but excellent service at a fair price for that service with no fuss or disruption to my working area in our home. read more

Probably the worst company to request a computer repair. In January, a technician came out to replace a hard drive in my I-Mac. The sealed screen had to be removed. I came into the office Thursday, 3/25/22 and the first thing I noticed is the screen had fallen off the I Mac and was hanging on the desk. I attempted to reattach unsuccessfully. I immediately called the number for Karl's technology and was advised they could not get to me for two weeks. Bear in mind I am attorney and I do a lot of wills, trusts, petitions for probate. The tech then hung up with me when I objected. I immediately called back and got a different tech. Same two week story! This company even mentioner their warranty. Dont they know there so called technician can be sued for negligence as well as in contract. The screen was negligently installed. I took the computer to 3 shops and got one that agreed to do the job resetting the screen. I had my computer back in 24 hours! If you are a consumer do not and I mean do not call Karl's Technology. read more

I requested service to add a chip to my computer from Karl"s Computer Repair Company on Jan.13, 2022. The appointment was for 1-18-2022. On 1-17-2022 I told them I bought the chip from Amazon but it's not here yet and told them by email I will call when it arrives. The next day they came out anyway, 1-18-2022 and the chip was not here. . Now they are asking for the amount of installing the chip which they did not do. They are billing me for 187.50 for no work on my computer. I got a letter from a collection agency for the amount $178.50 on 2-1-2022. They are Scammers, going to court. read more

They don't deserve even ONE star. They were the WORST company ever. Ripoffs for sure. Sent a young kid out that didn't have a CLUE. He tells me after an hour, "it could be a virus, or it could be your hard drive, the blue screen keeps popping up. I'll just set you up to replace your hard drive." Ok...how much? "$300-$400 plus trip charge." Ok...so my charge today is included in that right? "oh no! the charge you pay today is for me to come out and diagnose!" DIAGNOSE WHAT??? You can't tell me what the heck is wrong!!! Then he made sure he dragged it out until 2 minutes after the hour and CHARGED me for another 1/2 hour!!! All he did the entire time was keep playing with his mask and grunting. The most non-friendly individual EVER. I've complained to the company and they don't respond back. When I did get with the owner Matt Karl, he was extremely rude and told me to "go ahead and try to argue the charges, I'll never win!" Soooo, I take my computer two days later to a well-recommended local computer place. They charged $49 to diagnose, and if I had them fix once they figured it out, the $49 would go to the charges. The guy called me very next day..."Well, we have good news for you, you only needed a firmware update. We left computer on all nite and all day today and it's working fine." Great! how much do I owe you? "Nothing, your diagnostic you paid covers it!" Do yourself a favor DON'T use this company!!! the guy who runs it is nasty and beligerant and will just keep ripping you off. BTW, don't bother posting a negative review on their personal web page, they delete any negative so they have an exceptionally high amount of positive reviews. read more

Poor communication & customer service. I was told that my hard drive was completely damaged & that no data was going to be recovered but then had it looked at by another company that was able to recover 90% of my data. Would not recommend if you are in need of data recovery. read more

My tech's name was Kevin, very nice guy. He was very quick with his work, as myself and my wife were in a hurry. He was a very diligent worker and did his best to get my PC running up to speed in the short time I gave him to complete the task. I would recommend Kevin and the rest of your team to anyone as the job was done efficiently, respectfully, and timely. Thank you for sending him out so early as well. We will call next time we need assistance! See you soon. read more

My computers weren't working right and my attempt to network them allowed me to share some files, but not all of the ones I needed to share. I called a local company and just couldn't connect with them so I went looking for a different company. I found Matt on Google and gave him a call on Saturday afternoon. He called me back within a few minutes and I asked if he could set up my network remotely. He said yes and that he had 3 jobs he needed to do first and then would call me. He asked what time was too late. I said he could call me anytime. He did so at 9:04 PM on Saturday evening. He went right to work and had my three computer sharing files with each other in no time. After showing me the top picks for Anti Virus software he showed me a free one that I asked him to install on 2 computers. He did and ran a virus scan. He found a Trojan on one computer and deleted it. He also removed a large resource sucking program that I could not remove. He tweaked a few settings, shared lots of his knowledge with me and showed me a few tricks I didn't know. He discovered that one of my computers may have a corrupte disk but offered to look at it later as to not run the bill up tonight, An hour and a half flew by and my network was ready to go. I tested the printer and several files. They all worked perfectly. I highly recommend Karl's Technology for any computer work you need to have done. Matt is professional, highly knowledgeable and skilled, has a great attitude, if friendly, fast and reasonably priced. I will be calling him for all my future computer needs. read more

I had them save a few documents and they said computer was good, 5 hours of transferring data,it cost me as much as a new computer. I appreciate them getting my information off but it would have been nice to go through it with him and just get what I needed instead of 5 hours worth. My computer did the same thing a hour later so for ALOT of money I got the few items I needed and my computer was still fried. It would have been nice for them to tell me what was going on read more

Poor Service on 04/04/22; Lack of Response from Mgmt. Chase Bank would not block the charge, which is bad too. ~ 2 Laptops, both with different issues. Lenovo had WIFI connectivity which was NEVER and issue. Within 20 mins Tech says you no longer have WIFI connectivity and will need an ethernet cable. Why I asked. Reply, "The something something has gone bad, it just happens. Of course he was digging around in the heart of the system. My response. I'm not happy with that and don't understand, this WAS never an issue and not on my list for you to investigate. ~~ Then he says my router is old, which it is, but has nothing do do with what he did to screw up my Lenovo. ~ 2nd laptop, Dell, needed Wifi Connecting, he says he got that connected and it worked for 1 hour and then nothing. ~~ Called Supervisor next day. Was assued that Tech would return to my house for the equal amount of time that I was initially charged for. Never heard from the Tech. Wrote detailed email to Karls Technology; never hear a word. I was charged $190.50 ~~~ Never Again. TB - Dallas TX read more

Found this name under Queen Creek Computer Repairs Run from this Company $125 and hour and they think I'm rich After 2 1/2 hours and $312.00 later my lap top is still not fixed I asked the tech to leave. 7 year old lap top I No Senior Discount You must give 24 hour notice or they charge you $ 62.50 Reached out to owner and never received reply!!! read more

I would give zero stars to this company if it was possible. I scheduled an appointment with them, and then proceeded to fix the problem with my computer myself. I called them back that same night and canceled my appointment. About a week later I received a call from a technician who was on his way to my house. I told him that I had already canceled the appointment and he said OK. A couple days later I started receiving harassing emails and voicemails about owing a cancellation fee of $125For late cancellation. When I called to explain the situation to the owner, he told me if I didn't pay the invoice he would send me to collections. Do not use this company ever. read more

They came to our house, took apart my husband's macbook, stripped a screw, went to Home depot to buy a new screw, charged us 400.00 and left with the computer taken apart, and told us to take it to the Apple store!!!!!! DO NOT USE!!! read more

I am a full-time RVer and I spend the winters in the Arizona desert between Tucson and Casa Grande. My new wireless Brother printer would not talk to my Ipad, no matter how much I read the instructions and fried my brains. I'm not a brainiac, but I'm not completely ignorant about computers either, I use them all the time. I was stumped and frustrated, and I knew I needed help. I gave Karls an email about my dilemma, and they gave me an appointment in a day or so. When the young man arrived at my door, he was very polite and courteous. I explained my problem, and he hopped to it right away. It didn't take him long to discover the anomaly, and the problem was solved in under 15 minutes. It still works flawlessly. I was charged a very reasonable rate, much to my delight. I would definitely recommend them for Mobile Computer Repair. They didn't horse around, they jumped right on it and had it fixed in no time, no milking the situation for profit. They only charged me for a half hour, instead of getting me for a whole hour. I liked and appreciated that also. I won't hesitate to call them if I ever need help again. read more

My computer stopped working and I did not want to take it to Best Buy and wait a week to get it back. I called Karls Technology and they came to house that day and fixed my computer. Matt was professional, friendly, and worked quickly to identify and fix the issues. My computer is running well and his rates were very reasonable. I highly recommend this company and am happy that I now have a local computer tech support for any other emergencies. read more

I recently received an unsolicited email from Karls Technology suggesting that I schedule quarterly maintenance for my PC. I originally contacted Karls Technology in April 2015 to work on my PC and the experience was not a pleasant one to say the least. When I spoke to Matt Karls at the time I made the appointment, he assured me that he would be sending out a certified IT engineer, not just a technician. When Riley showed up to my house to work on my PC, I quizzed him on his certifications and qualifications. To my surprise, he had no certifications and no formal training. I feel that Matt Karls was deceptive when he assured me that his field personnel were ALL certified IT engineers. Not only do I feel that his prices were exorbitant for an untrained technician, but my PC did not seem to be any faster after the work was completed. Now Karls Technology is asking me to spend $125 per quarter for routine maintenance on my PC. This, to me, is absurd as I could almost replace my PC every year for the $500 he is charging for routine maintenance. Why on earth would he send an email asking me to schedule maintenance at the normal rate? One would hope that there would be a discount for a returning customer that was going to use Matt every quarter? Seems like Matt Karls is just out to make a quick buck. read more

Over the past 12 years that I have owned my business I have had several companies come in to handle our server needs - and all with mixed results. Recently we made some changes as our business is growing and I called Karls Technology after someone in our office complex referred them. I quickly contacted someone who I was able to explain our needs to and an appointment was made. Chris arrived at our office at the set appt time and quickly determined what we needed and proposed a 'fix' with regards to new hardware. The 'fix' turned out to be much less than we anticipated. During the installation process and setting up of a couple of remote desktop connections and access for all our employees, Chris and Riley were professional, knowledgable and made the transition painless. This was a great experience. What is even more impressive is how quickly Karls Technology responds when an issue comes up! We turned out to be a bit needy as we had an out of town employee that was having difficulty making a connection while being in the local office. I emailed them about the issue and they responded quickly! The 'issue' was resolved when Chris actually pulled off the road to connect to us remotely and fix the problem!! Now that's service! I highly recommend Karls Technology! read more

Matt Karls is a THEIF! ! ! ! ! ! , I hired Matt in October of 2010 to repair two laptops that had died. He told me my primary laptop could not be repaired that the mother board had fried but could back up the data for a nominal fee. Said the secondary laptop just need a tune up and after discussing his fees for repair/tune-ups, I told Matt that I didn't want to spend more than $100, we agreed and he said he would have it back by the following Wednesday Well, Wednesday came and went, and after several unanswered calls, he finally brought it back three weeks later. I powered it up and everything seemed to be working that's when Matt presented me with a bill for $199, I told him that was not what we had agreed and he gave me storey about the work being more then he thought it would be, I wasn't happy but what could I do I needed my computer back. About an hour after Matt left, I was trying to set up the wireless internet when my computer started freezing up then it gave a full page of error messages. I call Matt immediatley, but because of his "busy" schedule he couldn't come back until the following Saturday to look at it. When he finally did get there he said it was a hardware issue and he didn't know how he missed it and that he would repair it at no additional charge, That was the weekend before Thanksgiving. I have not heard from Matt since, he won't return my phone calls and he still has my laptop and $200. I have never written a review before much less a bad one! But you left me no choice Matt! read more