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    Updated 2 months ago

    Services - Spectrum

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    Terrible employees at this location harassed me when I just wanted to return my equipment for an already cancelled plan. Not to mention the internet service is terrible to begin with. 30 minute wait to return equipment and be disrespected for no reason.

    Modem Router Conductors and ac power plugs

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    3 months ago

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    25 days ago

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    1 year ago

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    3 months ago

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    6 months ago

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    3 months ago

    I would give them a zero stars if I could. People working here are belligerent and at least one hour away return of equipment.

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    1 year ago

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    4 months ago

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    11 months ago

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    6 months ago

    Staff are unhelpful with people with disabilities and are disrespectful by talking back to customers.

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    1 year ago

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    8 months ago

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    2 years ago

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    10 months ago

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    9 months ago

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    1 year ago

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    11 months ago

    Was off to a rocky start but luckily raven came in and took care of me. If you go to this location make sure you SEE RAVEN, SHES THE BEST!!

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    1 year ago

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    1 year ago

    Our internet goes out at least 2 times a month for hours. All kinds of excuses from them. I'm looking for new service

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    1 year ago

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    1 year ago

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    1 year ago

    Doesn't open until 10AM. A switch of cable boxes should be easy not hard! Finding the place took work and time.

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    2 years ago

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    Page 1 of 28

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    Astound | Long Island City

    Astound | Long Island City

    (113 reviews)

    Woodside

    Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

    As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

    Optimum

    Optimum

    (7 reviews)

    I'll start this really bluntly; I was SA[sexually assaulted] by the service man who came into my…read morehome to install my router + wifi, but to understand the 5 stars, you need to read further -- how it was handled made me want to stay with them. He arrived earlier than expected [9:05a instead of between 11a-1p], so I was sleeping still + was awakened by his call that he was outside. I was a little confused as the events unfolded as a result. I allowed him into my home + showed him where the routers for the rest of our home are located. That's when he asked to see the rest of my unit. I allowed him in to see the space + I am not sure exactly what happened before this moment, but he picked me up + threw me on the bed + began to hump me with his pants still on. I am a stripper, so I was able to make him stop as I am prepared + experienced to handle behavior like that as part of my job is to do this very thing every single night. I told him to stop trying to SA me [because he was still trying] + install my wifi, so I could start work for the day. He listened to me, stopped, + installed my wifi. During his installation, I told my friends who live in the upstairs unit, + they came down to make sure I was okay. I explained what happened, + I brought one of my male friends outside to introduce him to the serviceman as my husband. We then went back inside. When he returned, he installed an extender to me, noting that it would have cost more but I would be getting it for free as a favor. He began to attempt to kiss me + pick me up again. I told him I needed to start work, so I needed to know what I had to sign and walked back to the laundry room where the cameras are. He showed me, I signed, + he began to ask me questions about my husband + stand in my front doorway. That's when my other neighbor came down. He began to ask about her, + I explained she was my wife. He was flabbergasted + stepped out of the doorway, so I could close it. I took a couple days to digest what had happened + reflect over it. The wifi works absolutely amazing [2 gig Fiber]. So I had a gut feeling that it wasn't the company but the employee or contracted serviceman that needed to be held accountable, so other more vulnerable or less empowered Women didn't experience what I did. I started with the immediate feedback form + still felt unsatisfied as I wrote that the Serviceman should not be allowed in a Woman's home. So I tried to call, but was caught in a loop with an AI tech agent who rebooted my gateway thinking that I was having problems, which I was not [as I said, the wifi is great]. So I asked for billing [as I really did -not- want to pay for that installation after what happened to me + ran into the problem of not knowing my account number, because I had focused more on getting the man out of my home rather than listening to the information he was telling me between touching me + humping me. But because I waited so long looking for my account number, I was finally transferred to a HUMAN! Yay! That's when the story get's good. Kimon was extremely empathetic, which was the most divinely perfect individual to be connected to. She was both baffled + enraged as I explained what I was calling for [1] to inform them of the dangerous serviceman + [2] to be able to log into my account. She explained how shocked she was to hear what I had told her + immediately began to work on a report. She consistently reminded me that she was on the line with me still between moments of silence as she made the report. When the report got paused by needed to contact her hire-ups, she began to work on the technical problem. As she finished, she was able to finish the report, meeting both needs efficiently + with the fullness of empathy one hopes for in such a situation. She told me that I would be contacted by email to set up a follow up call. Wow! What a gem of a HUMAN BEING! I will update should anything else unfold, but this has been the best experience, because I felt HEARD + someone instantly worked on the most important priority, which was protected other customers. We shared lots of love + appreciation for each other before we wished each other safety in the New Year. PS I absolutely told her about the extender that was most definitely a way to manipulate me from calling about my experience. I would rather pay for this amazing extender + not the installation that reminded me that there are still men who choose to take an opportunity when they see one. Be safe, Friends.

    I've been here twice . During and post Covid .Everyone is pleasant and efficient . Both times the…read moreline moved at an acceptable pace .

    Metro by T-Mobile

    Metro by T-Mobile

    (5 reviews)

    Midtown East

    It was hard to communicate but In the end, it was ok. The location is very small as well as no…read morechair inside. store close at 7pm at night. honestly, I don't recommend here.... :( customer service is not so good.

    0 star experience at this location!. I've been a MetroPCS customer since 2014 and have dealt with…read moremany corporate and 3rd party authorized MetroPCS stores over the years with pretty good success. My dissatisfaction is with this specific store and is beyond a mere complaint, it's consumer fraud in my opinion. I purchased a phone at this location from Kiara, who has lied time after time making commitments which ended up being nothing but total fraud. I was told when porting a new number onto the new phone that I would not be double billed since I had just paid a month for the old phone and didn't want to be double billed during the port. That ended up being a total lie! She stated "Don't worry, you won't be double billed. Then 7 days later when I was billed for the two lines during the port she refused to respond to multiple emails with a written response. In fact, when I sent the 3rd email, I stated that if you don't respond to the specific issues in the email, I'll be filing a complaint with the NY Department of Consumer Protection, MetroPCS corporate and would also bring a lawsuit against the store and naming her her as a defendant. I never received a reply. When I called the store, which I did over a period of 2 months, the phone was never answered and the voice mail greeting was "This mailbox is full and cannot take any messages because the mailbox has not been setup" What business in this day and age operates like this?? When I brought this to the attention of MetroPCS, they confirmed that she was making false statements and asked me who owned the store which at the time I did not know. When attempts were made by my colleagues to visit the store, Kiara claimed she didn't know who the owner was, another total lie! Who doesn't know who their boss is? When attempts were made to take a picture of the business license as per New York Department of Consumer Affairs requires (A business license shall be displayed at the entrance or another conspicuous location where the licensed activities are performed) Kiara then turned to verbal and physical threats towards this individual who visited the store on my behalf. This was unprofessional and illegal. I now have a phone that I cannot obtain spare parts for nor obtain any tech support because of this stores refusal to provide what was asked for in multiple emails. I now have to take this matter to Senior management at Metro PCS, The New York Department of Consumer Affairs and Nord, the phone manufacturer for resolution. I strongly recommend that you deal with MetroPCS directly or through a corporate store in lieu of this place.

    Spectrum - televisionserviceproviders - Updated June 2026

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