Update: A few hours later with another call to Spectrum (I got a Rep in Texas): ****They came to their senses to keep my account. With people born in the USA, logic oftentimes prevails. It is good business. I found it interesting that they are getting a lot of people from California moving to Texas so the Rep understood my objection ----------------------------------------------------- Earlier review: I'm not sure that this is their headquarters, but I do know it is CHARTER in NY. Spectrum is nuts. When we had Time Warner, we had options, and they had a retention department. But this Spectrum buyout has been the worse. The smallest package is 125 channels that we must take. At best I only watch 8-10. With a busy schedule I have not had time to watch many movies. WHO ARE THESE PEOPLE TO THINK THAT WE WANT TO PAY $100 for TV and services we do not need or use? I will find the appropriate government agency to also file a complaint with as well as contact Consumer Reports. I have no complaints about the Internet service because when I am online I am hard wired not using wireless to maintain privacy and I used my cellular plan for my phones. Then I get this increase and a call to them got me nowhere. 125 -- take it or leave it. To add insult to injury, I was told to check back after June 11, 2022 to see if there are promos. My goodness. My decision? Leave it. I was nice to the first agent who was checking to see what other providers would charge me for year #1. Second guy I told they could come get my equipment, not to ship me anything. Time Warner offered much cheaper prices for a 3 package bundle, including landline. With Spectrum I gave up the phone and got a family plan of cell phones in case a phone was not charged during an emergency. These folks are outrageously high. Choices are HIGH, HIGHER, and HOPE the 3rd is edible (cutting into your food budget). I've heard their employees complain about the same thing when it hits the $200 mark. Spectrum: Fool does not live here anymore. I'm laughing at the fact that in 2022 I want to see California in my rear view mirror. A friend in the South with Cox Cable got an increase to $225/mo. She negotiated to a $84 plan. Every time somebody tells me a story, they have options. Spectrum thinks they are the highway to heaven. I hate to even give them one star. The increase was unacceptable. Introductory prices for the first year is affordable to the general public, but if you have had them for several years, you are in quicksand. I could not get upset with the phone reps because it is their corporate location driving folks crazy. I am just shocked that they force 125 channels on customers. The first rep kept asking me if I wanted to use the new VOICE feature for security. I told him I would only be with them for 30 more days while I seek another provider. The second rep told me after I get rid of equipment to call the CANCELLATION dept. Ok, that must be their RETENTION dept. And to further piss me off, they don't do as Time Warner did which is give an appointment. I have to sit at home all day on the date I requested and wait. I had many times said the USA has turned into a big cesspool, and they have now convinced me. It is grossly insulting to find TV alone on my bills shows the $100 mark. Being paperless I never looked at my bills, I just paid by phone, but I downloaded all bills for the past 14 months. Pathetic. Hey Charter, you are not the only provider in town. And stop putting the first pages of a bill with that 'wireless' cell promos. I could fire up my other computer and stream TV, but I don't want to watch a small screen all day long. read more

Nick: Gimme the phone so you can get ready. Eileen: Ma'am, I'm gonna hand over the phone to my boyfriend, I don't have time for this. (Eileen hand the phone over and walks off to bathroom) Nick: What is going on here? Time Warner Cable: Sir, we're gonna need you to send us proof that you paid...... N: Yeah I know whats going on, I am just confused as to why you are calling, again. We have been on the phone with you several times regarding this and this is getting ridiculous. We sent you a screenshot of our bank account showing you the funds had been removed and the last person we spoke to sent us confirmation number to prove that this issue had been resolved. TWC: I can see that here on your record, but we're gonna need you to fax a copy of your bank statement showing us the funds have been withdrawn from your account. N: Fax? What do you think this is 1994? TWC: That is our policy, sir. N: Policy? To insist on using fax? What kind of policy is that? This is the modern world. Whats the problem with Email? TWC: We need a paper trail. N: Paper trail?.........asking me to send you a fax is like asking me to send you something via carrier pigeon. We have been on the phone 3 times now with Time Warner and we have wasted a collected 2 hours of our time with this issue. TWC: I understand that sir.... N: Do you? Do you REALLY understand how inconvenient this all is for me? That means I'm gonna have to go to the bank and wait in a line to get a printed statement, THEN I'm gonna have to go look for someplace that might, still, if we are lucky have a fax machine. TWC: You can send a fax from Kinkos. N: .................. TWC: Sir? N: I know I can send a fax from Kinkos, that's not the point.....The point is, that if your company is so out of touch with the world and the way it functions, it makes me as a customer question why I'm still giving my business to you. TWC: I'm sorry you feel that way sir. Is there anything else I can do for you today? N: Yes, I would like you to flag this call and send it to whatever department might hear this and a light bulb might click in their heads realizing that I am right and that your "fax" policy is ridiculous, archaic, and a waste of everyone's time including yours.........Ok? TWC: Ok sir. Is there anything else I can help you with? N: No that's all. TWC: Thank you for using Time Warner Cable, have a nice day. (Nick hangs up) Eileen (from bathroom brushing her hair): Did you just use carrier pigeon in a sentence? (The phone rings) N: Oh its Time Warner. TWC: If you would like to participate in a quick survey about your most recent phone call with Time Warner Cable please press "1". N: Oh good. (He presses "1" hard) TWC: How would your rate your most recent phone call with Time Warner Cable. Please press "1" for least satisfied and "10" for most satisfied. (N smiles, presses "1") TWC: Please remember, to enter "10" you must first press a "1" and then a "0". If you meant to enter just "1" please press "1" now if you meant to enter "10" please press "2" now. N: ......................................................................................... read more

One word! Horrific! Maybe two...garbage might best describe my thoughts when it comes to this company. They charge me NEARLY TWO HUNDRED DOLLARS A MONTH minus a few dollars and yet I nearly almost never receive the internet speed I pay for! I mean almost never! I pay for two hundred MB a second..which I had to pay extra for...but each time I use an app to measure it I get much lower than that. Often as low as 15 MB a second! When I call in to complain they give me some BS about having too many devices or my phones being too slow..or some such nonsense. Finally on one occasion I got so frustrated that I managed to force the issue and they finally made an adjustment and I got something around 120 MB. But that's still not anywhere near what I was promised. Then there's the constant slowdowns. For no apparent reason my Internet slows down. Once again I get on the phone and vent..and finally I am told by two different service representatives that they will sometimes slow down the speed if you have a bill outstanding! I owe this company nothing. I make my payments and am current with this company and I have been a customer for a number of years! What gives then the right to slow down my internet? Do they have that legal right? When I began to ask these questions they changed the subject and denied any knowledge of a purposely slowing down my net speed. Yet slowdowns, or interruptions with this company are constant. I am inclined to write the district attorney but its unlikely that they would leave him "unattended" if you know what I mean. But i really wish these politicians would regulated these telecom companies because they are abusing too many people and its a long standing problem. After I argued with them a day later they sent this creepy looking guy who wanted to enter my house..but was not very specific about who he was or what he wanted. He scared the crap out of my wife...finally I told to leave or id call the police. He then muttered something about being from spectrum. I have to wonder...did spectrum send this guy over on purpose? A few weeks later I had a second argument with spectrum...sure enough a day later another two creepy salesmen visit after dark. Is Spectrum playing games maybe? I dont know but it sure feels that way. Again its a question the DA the mayor and our congressional representatives should be asking along with serious questions of product reliability and delivery. My suggestion is see if you can get some other company...but dont bet on it..my experience tells me all these telecom companies stink. P.S. a few days ago I found my son is receiving 400 Mb a second for less than I'm paying...but I think he'll find like I found out his bill will secretly go up by forty dollars as soon as he stops looking...just like mine did. pete read more

Here in Manhattan (NYC) we've run over 200 speed tests on our brand new and older laptops (tablets, etc. even much slower)...although we've been paying for 200 mbps to Time Warner Cable & Spectrum the test results have been only in the 30 to 50 (rarely even 60) mbps range! Note that the Cable businesses are MONOPOLIES or PSEUDO/QUASI-MONOPOLIES (sometimes for practical purposes, and obviously without alternatives for customers). Our tablets have also been tested for their speeds, but the highest ever on those have been in the 25-35 mbps range -- MEANWHILE, Spectrum continues to advertise on the radio and other news media that they are providing "UP TO 200 mbps Internet speed and charging the same 'low price' of $44.99 per month." Of course, one must pay special attention to the misguided phrase "UP TO." Well, if ONE test (under the most ideal conditions nonexistent virtually in anyone's home or office) out of 10,000,000 tests by Spectrum resulted in 200 mbps speed AND all the other tests from 0.1 to, say, 50 to 60 mbps...couldn't Spectrum get away with the claim that they provide "Internet speeds of UP TO 200 mbps?!? JUST GO TO the Attorney General's SPEED TEST SITE -- or even the TWC/Spectrum's site -- and if you're paying for, say, 200 mbps, your laptop/desktop/tablet speed test results most likely won't even attain even a quarter to half the claimed speed! Here's the AG's recommended speed tester, for example: https://ag.ny.gov/SpeedTest June 21, 2018 -- Attorney General Underwood Announces Victory In Ongoing Lawsuit Against Charter-Spectrum First Department Fully Rejects Charter-Spectrum's Motion to Dismiss AG's Lawsuit; Decision Affirms Victory in NY Supreme Court in February AG's Suit Alleges that Charter-Spectrum Promised Internet Speeds It Knew It Could Not Deliver. NEW YORK - New York Attorney General Barbara D. Underwood released the following statement, upon a decision by the Appellate Division, First Department rejecting Charter-Spectrum's motion to dismiss the Attorney General's lawsuit: "This decision affirms the basic principle that our office - and state attorneys general nationwide - can continue to protect consumers from fraud by their internet service providers. We look forward to moving our case forward and holding Charter and its predecessor Time Warner Cable accountable for promising New York consumers internet speeds they could not deliver." Last year, the New York Attorney General sued Charter-Spectrum. Earlier this year, the New York Supreme Court fully dismissed Charter-Spectrum's motion to dismiss. https://ag.ny.gov/press-release/ag-underwood-announces-victory-ongoing-lawsuit-against-charter-spectrum. https://ag.ny.gov/press-release/ag-schneiderman-announces-lawsuit-against-spectrum-time-warner-cable-and-charter. read more

PLEASE READ!!! TIME WARNER CUSTOMER BULLYING CASES!!! I recently wanted to discontinue Time Warner cable service. I called customer care as directed online. After I went through the process of finding the disconnect department and making the final request, the representative told me the cable would be shut off the next day. The next day came and went. Multiple days went by and I still had cable. They did nothing. They lied to me. I called a 2nd time and asked to speak with a supervisor in the Disconnect Department to explain what happened. The supervisor asked why I wanted to disconnect my cable service. I told him I would be moving sometime soon but I didn't know when and where, I just wanted the cable disconnected. He told me he'd transfer me to the Moving Department, which deals with transferring services to new locations after customers move, not in disconnecting services altogether. I told the supervisor I didn't want to be transferred and I only wanted him to disconnect my cable service, which was what he was in charge of. He refused my request over and over again and kept saying he would transfer me over to the Moving Department. The call was eventually terminated with no honor to my simple request. I tried calling back later to speak with someone new who could possibly help me. A female representative told me she could honor my request to disconnect cable service. She put me on hold, then came back to say I'd have to pay $39.99 "disconnection fee", which is unheard of, which no one from T.W. staff ever made mention of or ever asked for in previous conversations. I disputed the fee and the representative told me she would check with the supervisor. She placed me on hold. I kept my phone (on speaker phone) on hold for over 20 minutes when I realized the representative would never come back on the line. After being lied to, denied a legitimate request as a customer (to disconnect a service), and being left to hang on the line as long as it took for them to get me to hang up, I want nothing to do with Time Warner. I was initially going to keep my internet service after disconnecting the cable service but now, after being treated like this, I don't want to do any business with them ever again. read more

All of you all are ignorant people...how many times do you go to walmart or any other store and equipment or household items don't work? it's the manufacturer's fault. Second of all,,,,the technicians are on a time schedule, driving all over town, calling people and them not answering, then the customer calls back in and says the tech never called or came so he has to go back,,OUT of the customer's appointment time frame!..they walk in the house and the door tag is laying on the counter! besides the fact the power meter # is recorded in comments and another call is made to confirm....they have NO idea how to balance an account or prices of an account..they go by what's on their work order...so be a little more patient when that poor tech working in the heat and cold comes into your house and then you ask for extra services...he's on a time frame people! then he gets dinged cause he's late and it's all the customer's fault. I will agree..the salepeople and customer service will promise you any price to keep you..but when the tech gets to the house..he gets screamed at because they were told somethig the tech knows nothing about...then dispatch has to try and figure something out....some of you on here that have had service for 21 yrs? don't even QUALIFY for a triple play! and the extra fees have nothing to do with twc,,,,,just tax!....when a channels is taken away?,,that's not time warner either..that's subsiduaries that are raising the price for their services..those aren't twc's channels! then they have to negotiate just to keep them..you all are so frickin ignorant..and most of the time,,,,when a tech goes out?..its something the customer has done!..It's a business like every other..it depends on WHO answers the phone.....period.....Use your brains people!..I bet you don't always have great luck at work either and it's out of your control!..It's life....grow up! read more

Spectrum- Time Warner New York has Horrible customer service! Went to add internet service got equipment and had it all hooked up and working. Called to activate and then the scamming begun. I've had a lot of services providers and all of them do it over the phone especially now during COVID 19. Problem is Spectrum is so desperate for business that they need to get additional revenue anyway they can. They try to push the tech fee so they can send someone over and charge u for nothing, just a way to cheat customers. I had same issue when i added a cable box, everything was working then they locked me out so I can call and pay for a tech to come out. Had no choice last time and when he came it was for nothing. Well they Tried to do it again with internet. Called to activate and first rep said they don't do it over phone, called back and got a guy called Marcus (who btw changed his name to Amelie when we got disconnected and he called back) had all wires correct and light on, he then on his end makes lights flash then claimed no connection and right away we have to send someone over. Very weird cause everything was working including Tv and had signal in apartment. Then they say my wires are too old and my cable box it outdated(weird cause all my boxes are brand new)figured I'd share cause this was done too many times but this provider. maybe I can share My bad experiences with Spectrum so others now what they are getting into before choosing them for a provider. U have so many more providers to choose from which are faster, cheaper, and have amazing customer service. read more

I was away for two weeks, and had un-plugged both my TV and my cable box while I was away. I got home last night and plugged both back in.... nothing happened. My cable box acts like it is NOT plugged in. No lights on, no heat, no nothing (and "yes" I checked that it was a working plug). I called TimeWarner in New York City, and they scheduled a guy to come (to, I assume, replace my cable box). BUT IT WILL BE SEVEN DAYS BEFORE THIS APPOINTMENT.....SEVEN DAYS WITHOUT TELEVISION ! ! ! ! With all due respect, how-in-the-world do they call that "service" ? Remember, this is not MY cable box that is broken. It is theirs. I rent it from them; and I pay the incredible price of $11-$12 a month to do so (for something that -- if it were possible -- I could probably buy for $39.99 at RadioShack). Seriously, seven days is WAY too long. If it really takes seven days, TimeWarner shouldn't be surprised if a guy from Verizon beats them to it (and I get to say "goodbye" to what I've NEVER called "good service" from TimeWarner). I find it incredibly funny that they expect people like me to use TimeWarner for telephone and internet, too. Why (really, WHY?) would I ever do that when -- as far as I am concerned -- TimeWarner doesn't do its basic cable TV even adequately well ? ? ? [Based on that, I'd certainly never risk two other of my communications services with TimeWarner.] read more

There really needs to be a zero star option. My daughter in NYC finally gave up struggling with Time Warner over trying to cancel her service and handed it over to me (I pay the bill, so it's technically my account). These people are so dishonorable and deceitful I don't know how they can look in the mirror, or go home and look their children in the eye. Even after cancelling the account, returning the cable equipment and getting confirmation numbers and receipts, Time Warner STILL continued to bill my credit card for service. When I call, they stall and lie and make crap up and say they can send a check. Um, no. That's a FRAUDULENT CHARGE and I've reported it as such. I've also learned that you have to google the franchising authority for the Time Warner in your neighborhood and complain to them (in NYC, this is this agency: http://www.nyc.gov/html/doitt/html/residents/cable_rights.shtml#4). Also, file reports with all your documentation with the FTC, the FCC and with the Attorney General's office for your state, copying Time Warner AND the franchising authority on all correspondence. Don't bother with the BBB. They're completely pointless and only exist to take money from companies in exchange for the "accredited" label. What unpleasant, nasty, rude, disreputable, dishonorable people the folks at Time Warner are! Thank GOD for streaming TV and the Leaf Antenna! Bye-bye cable! read more

This one goes out to the TWC in Sunset Park, Brooklyn. FUCK YOU, YOU DMV WANNABE/REJECTS! GET A FUCKING LIFE. All I wanted to do was to return a damn cable box. I could not (therefore I have to keep paying for cable until the box is returned) because I did not have a fucking picture ID on me. WTF?! There is a reason there is bullet proof glass protection cubies at TWC. NOT because it's in Sunset Park, it's 'cause they are fucking idiots and they cause customers to want to do violent things to them. TWC moron to his supervisor: "she looks a little young and doesn't have a picture ID." Supervisor: "we need an ID to verify who yo are and that you are over 18" ME: "why?!" TWC moron: "because it is illegal for minors to sign/end contracts" ME: "I'm XX old!" TWC moron: 'you need to prove it." I finally found a piece of paper in my car that I just purchased that had my name on it, which matched the account and brought it to TWC moron. The car was a Cadillac Escalade, mind you. Do you really think a 16 year-old could buy an Escalade? Who do you think I am, Britney Spears' little sister? No. He said, "so what, this proves nothing. this could be your mother's car." SO FUCKING WHAT? LIke my "mother" would sue TWC because I "stole" her cable box, returned it to TWC, and shut off her service?! Get fucking real TWC. You SUCK! read more

AWFUL AWFUL AWFUL!!! If I could give Time Warner negative stars, I would. I can't believe that I have to actually pay them for constant interruptions in service, and horrible customer service. Every single day I have either an interruption in my cable, or my internet, or my phone. When you call them to report the problem, without fail they always tell me that there is a service outage in my area (what a coincidence) and that they have no further information for me. According to them, there has literally been a service interruption in my area every single day since September of 2013. That's pretty bad, since I live in the middle of Manhattan - 25th and Park!. I need to have TWO modems, because, according to them, there's too weak of a signal in my apartment. AND, with two modems and two wifi connections, I still can not download movies in two of my bedrooms, because the signal is not strong enough. (The modem/wifi is 5 feet from one of my apple TV's). I can't even watch a previously downloaded movie, it takes "23 hours until this movie is ready to view", every time. Bottom Line: DO NOT SIGN UP FOR TIME WARNER IF YOU CAN AVOID IT! ANY other service would be better than this. We used to have Fios in our old apartment, they were the best. *** AS I TRIED TO POST THIS - MY INTERNET WENT OUT! read more

Followup of my review on 1/10/18 (yesterday). Today I did a speed test and got a download speed of 3 (THREE) mbps. It took 85 minutes on the phone for Spectrum to discover that instead of upgrading my speed when they got caught and had to finally, unwillingly transfer my TWC account to Spectrum (for half the price), they DOWNgraded my speed. Oh, and didn't transfer my account, which they said was my fault because I was never transferred to sales (???!!). So the cable guy is coming back. The rep made a big deal of saying this time he won't leave without testing the internet speed. Wow--and for that you want applause? I rest my case. This company is a disgrace. None of the work gets checked, and they refuse to let you see their service/price list. Just pigs gorging at the public trough. Once again: check to see if you still are paying the old Time Warner rates, which are double the price for one-tenth the service. (The rep told me my upgrade would make my internet connection a hundred times faster, lol--I told her that if you do the math, it's TEN, not a hundred.) Take extensive notes and get names--if not, they'll try to make it all your fault.... read more

Time Warner Cable/Spectrum consistently lies and misrepresents information to their customers. I am sure this comes as no surprise to any existing customer. Without getting into too much detail of my issue the summary is: I was promised a service credit for internet outages and slow internet speeds. Dennis (who I spoke to today) acknowledges this credit was promised but said that the rep (Nigel) made a mistake in his promise and hence won't honor it. Earlier in the week another rep made another promise to upgrade our internet service at no additional cost because we were receiving below par speeds in our building due to old wiring and constant outages. They also refused to honor that promise. In other words, whatever the reps tell you is not something you can rely on. You can keep notes of conversations and names and they will still not honor it. I recommend using Verizon Fios or any other alternatives available based on where you live. The customer service and the blatant lies from Time Warner Cable/Spectrum representatives is egregious. read more

I can't wait to post this on every single Spectrum place possible. If there was a 'zero' rating, these con artists would get it. While renovating our house, we wanted a good phone service - Verizon wasn't servicing the copper land lines any more, and that copper land line was the ONLY thing that worked during Hurricane Sandy. So we called up Spectrum, and asked; "Do you service Copper Land Lines? we want to keep our land line." "YES! OF COURSE WE DO" long boring story short, they came, installed everything - confusing the contractors greatly, because they didn't touch the copper land line- and then a few months later, guess what? We discovered they didn't set up the copper land line at all, and gave us a home phone that is all internet. They lied. So now during a rain storm or outage, guess what goes down? Our "land line". Which, when it goes down, turns on our house alarm. I thought I was alone in this, but just visited a friend in Connecticut who had the EXACT SAME STORY. They will lie to you. Don't use them. read more

Unfortunately you might not have too many options when it come to an internet or cable provider, but if you have a choice choose someone else first and see how they do first. If you have to use Spectrum be advised that that internet does cut out off and on. When you call about this they don't really address it or give you a credit. Also, be advised that they will charge you the full month of a bill even if you are disconnecting it on the first day of that bill. I found that out first hand and was never told that when signing up. I know that because that would be a red flag for me and might have timed my connection when I knew I would be moving out. Since a manger also confirmed when I escalated my call that you also can't pick your billing date. I had them for 14 months and that sealed the deal for me that like most cable companies they care nothing about the customer and possibly losing future customers and only on making profit now. We'll see how long that business model lasts. read more