I bought two Natuzzi chairs in 2017. I paid few thousands…read morefor the chairs and spent over $10,000 for various purchases at the company. I was told yesterday morning they will provide me a date to fix for free and that they will call back today. Since I didn't hear back, I called again today. They said they can't come in December and they may come in January and they are not sure when. Contrary to what was said yesterday C/S manager Arnold Revolledo said the repair would cost but couldn't provide any estimate. I am VERY disappointed. Just emailed my sales rep.

Beautiful pieces, good prices! Love this store, everything in stockread more

Terrible service from the "manager" Johnny. Purchased a mattress for my elderly parents. Explained…read moreto Johnny what I was looking for and what our budget was. He showed us an option which seemed great "in the store". Went over pricing for the mattress, delivery cost and set a delivery date. Explained to him I was starting Cancer treatment that week and that my parents were staying with me for a few months but I still wanted to mattress to be delivered at their house soon. My dad went home to receive the mattress and came right back to my house. He finally went home 2 months after and it turns out the mattress they delivered is not the same we purchased. When we called him to complain, he stated we needed to go back to the store with a picture of the mattress which we did. At the store he told me I should have purchased the insurance (which he never offered). We tried the mattress that we "bought" and it was definitely not the one we received. When we asked him about exchanging it, he said he'd have to talk to the warehouse. He gave me a quote for the exchange and told me to call him the following Monday. I called him on Monday and he said the warehouse agreed to the exchange and that my dad had to go back in person to sign the invoice and pay. When my dad went to the store, Johnny wasn't there and the new guy quoted him $200 over of what he had originally quoted us. When my dad got on the phone with Johnny again, he denied giving me a quote and stated that was the price we had to pay and that we could either take it or leave it. If this is the way the manager responds to an 84 year old man then it really speaks about his customer service skills and the way he handles business at this store.

It's been over two weeks since i purchased my mattress from them. I was told my mattress would be…read moredelivered in one week. AND I STILL HAVENT RECIEVED IT! They don't answer the phone nor do they have a voicemail to leave a message so I have to go in person to talk to anyone. I'm very confused why the could just tell me that it would take 3 to 4 weeks to get my mattress. Not only did they lie the keep delaying it ever time I finally get in contact with them.

I'm so happy with how my pergola and outdoor kitchen turned out. Working with Luxapatio was a…read morereally good experience from start to finish. The team was helpful, patient, and always willing to answer my questions, which made the whole process feel much easier. One of the things that helped me the most was visiting their showroom. Being able to see the pergolas, kitchens, materials, and finishes in person made a big difference and gave me a much better idea of what I wanted for my own space. The final result looks beautiful and has completely changed the way I use my backyard. I'm really glad I chose Luxapatio, and I would definitely recommend them to anyone thinking about upgrading their outdoor area.

Went for the first time, all employees were sitting. We waited about 3 minutes before someone…read moreapproached us. This place definitely failed to have a ramp for handicap customers. The employee who attended us needs Customer service training. She needs to be able to listen to the customer and their needs. Allow the customer to express what they are looking for and desire in their home. Not stop the customer and tell them listen to me first. Very rude.

Beautiful showroom conveniently located in the design district…read more Parking too on 38th street

I was assisted by Carlos. He's very knowledgeable and patient. He explained the different options…read moreon porcelain wood like flooring to me. I highly recommend this store you receive excellent service and the manager Bianca very attentive also. Highly recommend.

We have successfully bought several items for our house from here. Including outdoor coffee tables,…read morelarge indoor wood table, and resin chairs. Everything has been top quality and amazing price. It's not every day you find a furniture store with beautiful pieces and friendly customer service. This location is right around the corner from us, so it's very convenient. We haven't had to use delivery service, but they do offer that as well if needed. This is going to be your best bet in South Florida for any furniture needs!

I ordered a teak table from a reputable store and they used International Home Miami for white…read moreglove service. The table arrived with a leaf to lengthen the table but it did not fit. I asked them to fix it. They refused. rather International Home Miami sent me a new leaf and told me to fix it myself. The leaf they sent was too big. I sent them an email with pictures. They send a second leaf that I was told to to fix it myself. That leaf also was too big. They then said that they would send me two new leaves and I could use them to fix it myself. I finally just modified the original leaf on my own so it would fit. IF you hear "INTERNATIONAL HOME MIAMI" associated with white glove SERVICE...run. Actually just run if you are buying anything from them. They obviously do not believe in customer service.

I recently purchased everything I needed for my new landscaping project and had such a great…read moreexperience that I wanted to share. After calling and visiting several nurseries (both nearby and farther out) this place not only had everything I needed, but at better prices across the board, from plants to pebbles, mulch, and even delivery. As someone who shops around for the best deals, I was fully prepared to buy from multiple places, so it was a pleasant surprise to find it all in one spot at the best prices, especially the stones, which were cheaper than other popular, larger suppliers. Beyond pricing, the selection is excellent, and everything is well-organized and easy to browse. The owner, Yasmani, personally took the time to help me even though he was working outside when I arrived, which I really appreciated. The front desk staff was also friendly and helpful. Delivery was smooth and right on time, and Edgar, who even helped me choose my plants, handled it, which gave me extra confidence everything would be correct. Highly recommend!

This place is gorgeous! It's so visually pleasing to see all this wonderful colors and greens all…read moreover. They have it so well organized and the prices are not that bad. The service was phenomenal I guy just approaches right away and I told him I'm not need to move soon so he gave me the card and offer their services. You can park for free there are plenty of spaces available for you and I think they open every day.

Terrible terrible terrible , the installation to our walls were awful. Not only did they scratch…read moreour wallpaper they also scratched up our faucet handles . I am so disgusted by their work . Small little razors left all over the home,and the installer was rude. I've used wall boutique before and I did not expect to receive so horrible customer service . I hope no one ever goes through what i did .

They took their time for the estimate because, we were trying to match the roller shade we were…read morereplacing. But I asked Ana if they could deliver in less than a week, they really went out of their way and delivered early. I also found their estimate reasonable. Excellent service, I gladly recommend them.

Great selection of appliances and furniture at exceptional value. Chuck was our sales associate and…read morehe was very knowledgeable and helpful. We will be returning for our future appliances and furniture.

Really bad experience I bought refrigerator and it's broken. I would never suggest this companyread more