Shout out to the Jess!! I'm currently experiencing my first pregnancy, she made my experience 10x better. I was looking for a specific diaper bag and she ensured one was saved and shipped to me right away. Thank you so much Jess and I hope you see this personally read more

kate spade new york outlet - Diaper bag - Accessories Near Me - Petaluma, California

Let me say that I'm soo happy I had shopped @ Kate Spade in Petaluma Outlets! :)) I had the best customer service from Morgan and Ariana!! :)) Big great shout out to Kiara for being pleasant on the phone when I had called back to ask a question! :)) I love Kate Spade products coz of the variety of beautiful purses..the shoes especially which I bought two of for my besties as birthday gifts! :)) The prices are phenomenal and can't beat the additional 20% off sale..a great value overall! :)) So I hope the GM Samantha Selmann to please give these three awesome ladies for a great job well done! I'm definitely driving back here from San Francisco and shop for more stuff especially since the holidays are approaching! Thank you again Morgan and Ariana for giving me a warm welcome smile as I came in your wonderful store! ;)) read more

kate spade new york outlet - This is how the cute sandals look! Best Buy for the summer! Love it! :)) - Accessories Near Me - Petaluma, California

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We stopped by here on the way home after our wine tasting in Sonoma because someone in our group wanted to check out Kate Spade. It's a large store with mostly handbags, small accessories, jewelry and even some clothing. Although I've been thinking about getting a new purse, nothing jumped out at me during this visit. They have some cute things here, but it's not really my style. There's a Coach and Michael Kors nearby if you wanted to browse some other shops for handbags. Parking at this outlet mall is pretty easy. The mall was pretty much a ghost town when we were there. There are no restaurants. There's a couple of food trucks/carts parked off to one side, if you need some food; there's also some vending machines. read more

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I am a big kate spade fan. I was super excited when this location at the Petaluma Outlets opened a couple years ago. It is located on the West end directly across from the Nike store. They have a great selection of purses and wallets in all different colors and sizes, clothes, and jewelry. All of the products are styles from previous seasons. There is always some sort of sale going on. I have purchased some cute jewelry, handbags, and ID lanyards for work. All of the products I have purchased are good quality. This store is neat, clean, and well stocked. The ladies who work here are friendly and helpful. It is my favorite outlet store. read more

kate spade new york outlet - Accessories Near Me - Petaluma, California

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I purchased a spring collection purse from Kate Spade over 8 years ago. I brought out the signature boldly printed cross over handbag for my a special event called Havana nights. Oh my goodness I was horrified when o could not find my crossover strap. Kate Spade Petaluma - Petaluma Outlet came to the rescue. My husband was so gracious and drove me to the Outlet after driving over 4 hours to get there. Beatrice and Justine greeted me with friendly smiles and the willingness to help me. I love Kate Spade God rest her soul. Because she is smiling down on these angels that gave me peace of mind when they found a matching strap. Ladies and Gents this store and the people working in it will help you find your gift that keeps on giving from the Late KateSpade. Her Legacy lives on.... Thank you Justine and Beatrice again read more

kate spade new york outlet - Accessories Near Me - Petaluma, California

Has a great selection of items and store is well taken care of! They are lacking in customer service big time I was in the store for 30 mins , no one greeted me or asked if I needed help. Then when it was time to check out the worker was just on her phone for a while texting .. before she even acknowledged or noticed I was standing there. As she was ringing me up she asked if I had a rewards account and we looked at my phone number, but nothing popped up.. She just said that's OK and proceed with the transaction rather than offering to enroll me! Lazy MFS! read more

I went in today to get a gift for someone and I was approached by a very kind and courteous staff member. Laura was able to help me find the perfect gift for the right price and delivered great customer service. This location is well organized and very clean. You'd be hard pressed to find a well organized and clean outlet store like this hidden treasure. read more

I don't know what all the bitchy reviews are about, I found the service fine/good and all things on great sale... Maybe not as much election as the Gilroy version. But hey it was practically empty, so bonus points read more

I bought a bag here today and had a great experience. the service was prompt and friendly, they remembered when I left and came back. Love the bag I bought, can't wait to use it! read more

kate spade new york outlet - bought the pink one today - Accessories Near Me - Petaluma, California

cute store with great sales! The pictures do the store justice! read more

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Not good customer service - No even exchange for change for "same purse" just "different color" - beware if you are not sure of color - if you later exchange if the same sale is not available you will pay different higher price just to get another color - even if each color same price - even if a gift or within 10 days. The sales person even asked manager to override 10 % - I was told I could get a gift card and wait for sale for me I would rather by somewhere else. I am going to have the person who bought the gift for me get their money back - which they also need the person to come in with actual card - gift receipt was not able to return to purhasers card. I will buy on Amazon better customer service. I would have rather bought from store but their customer service drove me online and might not buy Kate Spade purse - you would think better customer service to keep " customer loyalty" - for purses that are over $100. read more

I only been here once while visiting my parents who lives in Tiburon. I wasn't expecting much from this store since it is tucked away in a small town but I was truly amaze as soon as I entered the store. It looks more of a specialty store than an outlet. Very clean and classy. The staffs were very professional and Sarah helped me find the bag I was looking for. There is also another KSNY Outlet in Napa but I'd rather come here. I can't wait to visit this store again. read more

Greeter was very rude. Walked up to the door, immediately met with bad attitude. Worker proceeded to ignore my sister and I. Usually during covid the greeters would inform people waiting on different deals and offers being done at this time, but we received nothing. Customer service is very important and we were very disappointed. In all honesty, the star is only for the cashier who was very friendly and offered and positive attitude. Did not enjoy this experience. Products are amazing and should be met with equally amazing customer service. read more

Drove all the way to Petaluma to return this wallet i got for Christmas. After receiving my gift card the manager decided that was a good opportunity to come and tell the women helping me to "keep an eye out for people returning items they claim are Christmas gifts as those items were probably stolen" i was extremely angry since she was basically accusing me of stealing and trying to return the stolen item for store credit. I own predominantly Kate Spade items and will not visit this rude location again. read more

Unfortunately, I had to select a star rating for this rating, which does not deserve even a one star due to the lack of customer service, particularly, by the assistant manager, Amanda, who was rude, unfriendly, unhelpful, and arrogant. I walked in the store early this afternoon, and right away noticed the 60% off, plus 20% sale. Ok, that's doable. I picked out a tote bag, which was $219. Kate Spade's handbags are not cheap. Talya, the sales person rung up the sale, and failed to mention the tote did not qualify for the additional 20%. I reviewed the sales receipt in the car, and noticed the 20% was not taken out. Returned to the store, and Amanda, said she cannot override the system, to give me the 20%. We're talking 20% off of $88, which is $17.60. That additional 20% off is not going to break me, but it's the principle. I stated my case in that they should have informed me when I was checking out the tote did not qualify for an additional discount. Amanda responded by saying, "and that's why we have the signs". Who look at signs when you're excited and ready to make a purchase. I responded by saying, all I saw was the 60% off plus 20%. Amanda went on to say she cannot override the system, but I could call tomorrow to talk to Leslie, the store manager. I don't need to call Leslie. Amanda, as the assistant manager should have been able to take care of the sale to please the customer, but she was lazy and unwilling to help the customer. That or she does not know how to do it. I have never dealt with a store manager, assistant manager, or a lead sales person, who does not know how to override the system. Perhaps Amanda, needs additional system training. This unpleasant experience will be reported to the organization, as Kate Spade staff, particularly Amanda will benefit from additional customer service and learn how to operate their register, before putting her on the sales floor. read more