1. Kate's Trailer Sales

    1. Kate's Trailer Sales

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    Arthur, IL

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    Kate's Trailer Sales

    2.3 (4 reviews)
    Closed 8:00 am - 4:00 pm
    Updated 3 weeks ago

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    Jackson Family of Dealerships - My Wife's BDay Present - 2016 JKU 75th AE Mojave Sand with Saddle Brown - Thanks Drew.

    Jackson Family of Dealerships

    (5 reviews)

    Biggest Con-Artiest They could talk fish to believing they can live on land. There Vehicles won't…read morelast more than 2 months off thier lot and they don't honor any warranties.

    So some background. A month ago, my wife & I went to the OC Auto Show. We went for mainly one…read morereason. It was to check out the Jeep Wrangler. Keep in mind that my wife has always wanted a Jeep Wrangler but it was never the right time or just wasn't a practical family vehicle. Anyway, we got to go on a ride along where the Jeep driver showed us what the Wrangler was capable of. After the test drive my wife was hooked even more so than she'd ever been. We then saw a Wrangler on the showroom floor with the 75th Anniversary Package with Saddle Brown Leather interior. She was in love with the interior and earlier in the day she saw someone driving a tan (Mojave Sand) Wrangler on the street. That was the color combination that she just had to have with the 75th AE package. After the car show, we decided to throw practicality out the window and get a Jeep Wrangler Unlimited. The problem was finding it in the color combination & package that she wanted. We searched all over the US and there were only 5 to be had. Of course now we had to deal with finding a dealer that would be willing to work with us since we also had to either trade in or sell our existing vehicle before we could buy the Wrangler. Since my wife's BDay was coming up I decided to do all of this incognito since I already knew I had her blessings and just tell her that we couldn't swing a deal with any of the dealerships. The first dealership I contacted was Jackson Family of Dealerships and boy am I glad I did. I looked at their website and found out that Drew was the General Sales Manager so he was the guy I wanted to speak with. I spoke to Drew and explained my situation and what I was looking for. From the moment I started talking to him I knew he was genuine and was willing to help in any way he could. Drew was able to work his magic and we were able to come to an agreement on the trade in of our current vehicle and purchase price of the Wrangler. Drew handled all the paperwork which he sent to me to sign and was very meticulous and detailed about what needed to be done. The entire two week process went as smooth as I could have ever hoped for. It did take longer than just going to your local dealership but that's to be expected when you're dealing 2000 miles away. After all the paperwork was signed and the bank finished their approval it was time to get an auto transport company to pick up the Wrangler. This was the most gut wrenching and tedious process as it took longer than I thought to find a driver to pick up in Sullivan, IL. When I finally found someone to pick up the Wrangler, Drew was there every step of the way to ensure the Wrangler got on the auto transport and was on its way. A week later the Wrangler was delivered and I was elated that it was here. To be honest, I was actually somewhat skeptical about the whole process as this was a long distance deal and I didn't think it would come to fruition. I had to pinch myself a number of times to make sure I wasn't dreaming. It was a long 4 week process in which I had to keep it a secret from my wife. That was tough to do cause I knew how much she wanted the Wrangler and I could just see the sadness in her eyes. When I finally got to surprise my wife with the Wrangler her elation and happiness was priceless and well worth the efforts that it took to get the Wrangler for her. It's definitely a BDay that she won't forget. I don't think she has stopped smiling since she got it. We are both very grateful for all that Drew and his team has done to make this a reality. Drew went above and beyond and many times I wondered why as I'm sure he could have sold the Wrangler to someone local and not have to deal with all of the hassles. We're sure glad he didn't though. Drew is a great guy and made the entire process as seamless as possible. Thank you so very much to Drew and Jackson Family of Dealerships for helping me surprise my wife and making this all possible. You guys rock.

    Rick Ridings Ford

    Rick Ridings Ford

    (40 reviews)

    I'm very happy to update that the Dealership's Sales Manager called and apologized for the way we…read morewere treated over a mistake. That's all I was asking for was an apology. Thank you. Loved this dealership until a recent experience. We purchased our second vehicle from them. Post purchase we were treated very poorly. Not by our salesman, but by the Office Staff and Sales Manager. We had already been misled by the Finance Manager. They had our salesman call and apologize when he wasn't the problem. That young man was always kind and respectful. It's the Office Staff who met us at the door under direction of the "Office Manager" that treated us terribly. The Office Manager or Sales Manager should have called to give us a heads up of the situation but no one bothered to call.

    I recently purchased a vehicle from this location that was a replacement vehicle that had been…read moretotaled out due to an accident. Zach was my salesman, great young man, very understanding, even JP the sales manager was very understanding at the time. However, there are two things that I found that bother me with the vehicle after I had purchased it both of which I feel should've been taking care of prior to me, taking possession of the vehicle. When I test drove the vehicle, I did not notice that there was a tire pressure monitor sensor that was out. Seen as I had spent close to 20 grand for this vehicle. I would've at least expected them to have replaced at least that one sensor if they would've been generous about it they could've easily replaced all four sensors in the tires. The other issues that I have with the vehicle that while they were getting it prepped for me to pick it up. Would've been to do a fresh oil change on the vehicle. Both of these are considered minor repairs and probably would've taken about an hour to do maybe two at Max. My overall experience with this company was good, on the days that I picked up the vehicle Zach was out of town on personal business and I dealt with Tony another salesman. Very nice gentleman, although I am still disappointed in the fact that they sold me a vehicle with a bad TPMS sensor and that they did not do a fresh oil change on the vehicle or reset the display if they had done a fresh oil change on the vehicle.

    Kate's Trailer Sales - car_dealers - Updated September 2026

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