I am a fairly new patient to this office and had an extremely disappointing experience this past…read moreweek with the hygienist and dentist. I typically see Dr. Hauschka but he was out of town so I saw a different dentist which I was not made aware of ahead of time. The hygienist immediately took my X-rays and jumped to telling me I had 4 cavities that needed to be treated immediately with many more problem areas which was surprising to hear after being told that everything looked good six months prior. Both the dentist and the hygienist went on to ask me a series of extremely inappropriate questions about my habits which made me feel very attacked. They asked me questions like "Do you drink a lot of soda and sweet tea? Do you love donuts, pie, and cake?" "Next time you eat a handful of jelly beans, make sure you drink water after." "Carrots and broccoli don't give you cavities, you know that right?" "Make sure you bring your Easter basket here to our office so you don't eat the candy." Keep in mind I am person who considers myself fit, healthy, and I floss regularly including using a water pick. I mentioned several times that it was genetic and my teeth have always been vulnerable to cavities, to which my hygienist told me "at least you have pretty hair." I walked out of my appointment feeling so stunned and it honestly took me the whole day to process how rude all of those comments were. I also have had a lot of teeth trauma in my past having to get two implants when I was 18 and it felt like they were leaning into my vulnerability and fear. Nobody deserves to be treated this way so I will not be returning and I encourage others to find a practice that treats their patients with the utmost respect and kindne

Scamming. They will take your deposit money then call and say they don't accept your insurance. If…read morethey don't accept the insurance, why would the site not say that once you upload your insurance information? Scam scam scam!

Over the past 15 years or so of excellent dental care, I'm sad to say we have to leave our favorite…read moredentist because of moving. Dr. Nelsen and staff have always provided excellent care from regular cleanings to implants. We'll miss you all!

Dr. Nelsen and his staff are super friendly and helpful. I'm not a very good patient and they all…read moretreat me great, even tho most of my fear is in my head!! Dr. Nelsen has called me at home a couple times after dental surgery and really makes me feel like he cares. I also like that he kids around with me too!

I had a great visit to this dental practice. I usually hate dentists and have had issues of being…read moreupsold on additional services that aren't needed or covered by insurance. I didn't experience any of this. My teeth cleaning went quickly, without pain or discomfort. The dentist was professional, polite, and honest about my exam and x rays. I got in early and left early. I was super pleased with my experience.

I have gone to this dentist for 4 years, initially they were great but then the main dentist…read more"retired" and service went completely down hill. The main dentist then "returned" and is now back practicing. Yesterday I had a filing come loose and called to make an appointment to have it fixed. Tried to make the appointment well over 7 days out, because I have a schedule and a life too, but was informed the dentist is going on a 2 week vacation and so unless I come in the next day I won't be seen for 2-3 weeks. I tried to make this work but unfortunately had to call and reschedule. I was just informed they will charge me a fee for rescheduling, despite the fact that I tried to adjust to their schedule, and now I am responsible for paying a fee? Asked to speak to the person with "authority" and was told no. Needless to say they have lost my business.

If I could give this place negative one star I would! My elder aunt has been a loyal patient for…read moreover 11 years and she was recently treated like scum of the earth by their manager. She was bait and switched about the promise to not charge her a cancellation fee and then she was reminded of an old policy from 2011. Trouble is the document from 2011 mentioned 30 dollar fee when they have been trying to collect 50 For her cancellation. They are now calling it a copay when she doesn't even have any copay. This place is ran like a sweat shop at this point and they do not care about emergencies, if you can't show up you're forced to pay. My aunt is the caregiver to her sick husband who's on dialysis you would think that 911 would be sufficient it's not!! Here is how they had her pour her hard working heart out only to do nothing so stay away from this dentist trap !! "I have been a patient of yours longer than the current owners have been around and employees. I pay every cost that's quoted to me. My life changed in 2017 and I've been my husband caregiver since then, I am also the head of our household. I called to reschedule my appointment because he was not feeling well which I eventually took him to the emergency room. I asked for the $50.00 cancellation fee to be forgiven and was given the reason I I had one in 2020. I am very heartbroken and sad that your manager would not allow it. When she quoted what I owed without telling me the cost included the fee. I felt she was trying to slip it in . I didn't know until I asked to speak to the manager she ten acknowledge she was the manager. Why didn't she tell me upfront and discuss it with me instead of adding it in with the other charge? NOT PROFESSIONAL AT ALL.

Unprofessional Front Desk Experience - Lack of Openness to Feedback…read more I had called Uptown Premier Dental to schedule a new patient appointment. During the conversation, I mentioned a concern regarding the practice's response to a one-star review I had seen online. I found the response from the provider unprofessional, as it seemed to attack the patient rather than address the issue constructively. I offered a suggestion, stating that it would be more appropriate for them to edit the response to reflect professionalism, as this would deter fewer potential patients. Instead of appreciating the feedback, the front desk receptionist immediately suggested that I cancel my appointment if I didn't agree with their approach. I was taken aback by such a dismissive and unprofessional reaction. Needless to say, I canceled my appointment. A business unwilling to accept constructive criticism--especially from one provider to another--says a lot about their overall approach to patient care. The ability to grow and improve comes from learning to receive and apply feedback, something this practice clearly lacks. Given this experience and the number of negative reviews, I cannot recommend this dental office. I highly suggest reading *The New Gold Standard* by Joseph Michelli to better understand and implement customer service principles, which could benefit the team immensely. You can deny my experience however you want but the recorded call begs to differ.

Amazing Dr and staff. Dr Patel explains your care and concerns. I had broken tooth extracted and…read morefollow up visit was very thorough.

This dentist is A+. I live quite far away but continue to come back for the staff! Thank you guys.read more

Dr. Frederick changed my crown but he did not do a root canal and then he had to drill the new…read morecrown to make it through it, it was a terrible job and now I am getting an implant in another place to fix the mess they made me, very bad attention and they only think about the money.

Dr. Joubert has taken care of my Daughter Mariah and my husband Jim and we have been very pleased…read more Kayla greets patients in such a manner that you are glad to be there. Very friendily staff and excellent dental work with the very best equipment. Dr. Joubert is a top rated Dentist.

Dr. Huh is an exceptionally skilled dentist. I am in my 60s and have had a lot of work done over…read morethe years, so I am writing from a lot of experience. He has a keen eye that goes beyond the norm. He's worked on me several times, and I am beyond happy with all of the work he has performed. Sam, a dental assistant, is fantastic as are all of the front-desk personnel. Very warm and helpful. Today, I got a filling and even though it was on my furthest-back molar, I was very comfortable and everything went great.

We love this dentist office! From when you walk in the door until you leave, professional, kind and…read moreexcellent dentistry. Dr. Irvine is accomplished and exudes only positivity. My husband and I have been 100% satisfied.

This Gentleman has saved a many tooth for me! No worries when you visit him! A+. Positive attitude…read morehelps a lot also

I had my visit at Dr Fuller's office a couple of weeks ago. Seems I ignored a broken tooth just a…read morebit too long and it was making me pay for it! Well lucky for me I was sent to Dr. Fuller's office. He and his excellent staff took care of me. One look at the xray and he knew just what we were dealing with. He explained what the situation was in good detail. And then we scheduled that root canal. What might have taken other doctors two appointments, this craftsman was able to handle in one. And minimal pain too. Just a pinch in the beginning (and maybe cuz I'm a baby on that sort of thing) but the rest was smooth sailing. Back at the office in 90 minutes. I highly recommend this doctor and his staff for your root canal needs