The bike rental shop has had many lives and I have visited during many different owners but the…read more'new' Kickstand is a huge face lift! The green catches your eye from the entrance of Defiance & how can't you not love this shade!! The options once inside for rentals are endless and inclusive for everyone and anyone - the newest addition is the electric bikes! We went with a manual set of bikes and rode the trail directly behind all the way to Augusta (7 miles ish each way) I love the convenience of the trail being directly behind the shop & the variety of parking options. Also close to multiple places to grab a bite to eat after! Have been going to this shop for the last 10 years when we are in need of a rental bike! The new owners were friendly & helpful with the quick and efficient onboarding process of getting on the trail! Don't hesitate to rent here - affordable for a fun family / friend day on the trail!

Perfect Ride on the Katy Trail. John, the new owner took the time to fit me and my wife with a…read moregreat Trek Verve and an e-bike. (Formerly Katy Bike Rental). John was friendly, he explained the operation of the bikes perfectly, easy to understand. The bikes were in excellent condition. I've biked the Katy many times and this was one of my best rides. The trail near Defiance is a beautiful part of the trail, lots of scenic views of the river. Many wineries, breweries and eating places nearby is a plus. We came back a little late on our 2 hour rental but he didn't gouge us for more. Highly recommend renting bikes here if you are looking for a great Katy Trail experience.

Thanks so much to Joe and his staff at Revolution Cycles. A recent ride on the Katy Trail resulted…read morein an unexpected bike repair that also required a bit of problem solving. Joe was so kind and offered us various opitions and once we arrived at the shop, the service was friendly, reasonably and fast. We met several bikers on our Katy Trail trip and mentioned our positive experiences with Revolution Cycles. All bikers who knew about Revolution Cycles said the same thing, "Joe is a great guy." What a great reputation! Thanks again to Joe and his staff at Revolution Cycles.

We had the absolute best experience with this business. We rented e bikes and it was such a great…read moreday. The wonderful staff met us in Defiance at the Katy Trailhead. We rode to Augusta. We were able to stop along the way at some beautiful spots. They picked us up and shuttled us back to Defiance. They went above and beyond my expectations. I will definitely be renting from Joe again. Perfect experience.

Took a used trail bike in for a tune up. The technician, Thomas, was professional, kind, and…read moreexplained what was done & what to watch for in the future. Highly recommend this shop. Inventory looks amazing if you're on the hunt to buy a bicycle - new, used, and bikes on sale.

This bicycle shop and service center is absolutely amazing! I was experiencing a problem with the…read moregear shift on my Giant bicycle, it's been a few years since we biked regularly so I thought I should have my bike and my husband's bike serviced. I called Trailhead Bicycles and asked about service packages, service appointments etc. The young gentleman I spoke to was Ian (sp), he was extremely helpful over the phone explaining the service procedures and timeframe for service completions available. We decided after talking to Ian to drop our bikes off that day for an evaluation. We expected to leave our bikes and pick-up two weeks later. Upon arrival, Ian met us and did a quick review of our bikes, assessed my gear malfunction, gave us price quotes etc. Due to the well kept condition of our bikes, Ian decided he could service our bikes right then. We were so surprised, not at all what we expected! Long story, Ian performed a thorough review and service of our bikes and had us out of there within an hour - not two weeks as expected! Ian provided us peace of mind about the condition and operation of our bikes, he assured us our bikes are in great condition and safe for us to hit the trails! We received excellent service from the helpful, kind and courteous staff at this location - highly recommend. We will definitely take our bikes back to Trailhead Bicycles for regular maintenance and service. 5 Stars *****

Brought in my bike for repair…read more The mechanic (Bradley) looked at the bike determined a couple of simple adjustments and had me on my way in less than 30 minutes. Cost was very reasonable. I highly recommend Bike Stop for courtesy, integrity and convenience.

Love it. I've lived near this outpost forever but finally needed a bike repair. They did a great…read morejob and it was quick and easy. Busy but quick!

Very Professional - I have bought two high end bicycles from them. Fair price and great serviceread more

Stopped in for a chai latte with oat milk and matcha. Such a cute bike shop/coffee shop. The bike…read moreshop area is closed on Sundays but we still got to browse their selection and will be back when they are open. We were welcomed by the barista when we walked him and he took our order and started on our drinks immediately. We ordered a matcha and a chai tea latte both iced and so good! Loved the space, service and our drinks.

I made a $1K deposit on two e-bikes in Oct 2025. Just found out the business has closed and is not…read moreresponding to messages. Legal action seems to be the next step.

My daughter's bike tire deflated unexpectedly after her bike had gotten a tune up from 40K cycles a…read moremonth ago. When my husband brought the tube in, they replaced the tube without question for free. They went above and beyond! They have great customer service, they have always been extremely accommodating and friendly. We have never had a bad experience at this store! The service after the sale is worth the price of these bikes!

I wanted to get a kick stand put on my husband's bike as well as get the seat lowered as a birthday…read morepresent. The bike factory took care of me and got it all done quickly while I waited. I purchased some lights for his bike also. They were helpful and friendly and I REALLY appreciated him helping me get the bike back into the car because I really struggled getting it in there! If we need anything in the future, we will definitely come back to The Bike Factory!

My ebike developed a sudden problem the other day while visiting Edwardsville. It seemed like the…read morefront brake was not releasing fully. I took it into The Bike Factory to see if I could get someone to diagnose the problem and hopefully fix it before I left town the next day. The young man, technician, looked over the bike immediately and quickly diagnosed that it was a fender problem that he was able to make an adjustment to and the problem was resolved in a couple of minutes. It is rare to encounter this customer focused approach at a business these days. Our experience is a credit to the owners of this small shop for fostering that kind of business policy. Their technician saved my trip. If I could give them 10 stars I would. Thank you.

Love this bike shop! Steve is the nicest guy and was very knowledgable about cycling and answered…read moreall of our questions. Their prices are affordable and they have whatever you may need. Tune ups available.

Emilie helped our daughter select her bike and accessories. But then she helped get everything…read moreloaded into the car. Greatly appreciated her extra effort. Great communication. Will definitely be back.

The team working here are super nice and helpful. I especially love their trade in kids bike…read moreprogram. My daughter is growing like a weed and it seems like every year we need to get her a larger bike. It helps to get that trade in credit towards the next bike purchase. She loves her new mountain bike.

This review is only for bike rentals, not for the actual shop. This is a great place to rent a bike…read morefor a ride around Forest Park. While they basically only have hybrid bikes (no road bikes), the park is small enough (only about 7 miles around) that you really only need a hybrid bike to see it. They have a selection of different hybrids in various sizes, and my bike worked fine. You also get a lock and helmet with your rental. Pricing is competitive ($10 an hour, with discounts for renting all day), and the checkout process is quick and easy. Staff is knowledgeable and will give you riding advice (getting to the park can be tricky). They are about a 10 minute walk from the subway line or the park entrance.

Nice experience, when there without appt and dropped off the bikes for a tune up, picked them up a…read morefew days later and took the for a ride around Forest park over the weekend. They feel great, appreciate the work they put on them! Totally recommended, might be back for some accessories. Go and check it out, they also sell and rent bikes, in case you have some friends and in town and want to show them the park.