Working with Kate was an absolute pleasure from start to finish. She's incredibly friendly and…read moregenuinely easy to work with, which made the whole process feel smooth and enjoyable. Kate clearly knows her stuff. Her knowledge of the local areas and properties - especially when it comes to vacation rentals on the North Shore - gave us a lot of confidence, and she consistently offered thoughtful insights that helped us make better decisions. We also really appreciated how she went the extra mile by doing FaceTime walkthroughs of properties, which made a huge difference when we couldn't be there in person. She was always responsive and quick to get back to us, keeping everything moving efficiently - especially during a tight escrow timeline where timing really mattered. Her ability to stay on top of details and keep things progressing made a big impact. Overall, we couldn't have asked for a better experience. Highly recommend Kate to anyone looking for a knowledgeable, professional, and genuinely enjoyable realtor to work with.

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Nancy is a great person to work with. Her hard work and diligence is what led us to find our home…read more We were always at ease in our decisions as she is very down to earth and just a super friendly person! She is highly knowledgeable about the real estate market on Kauai, and the specific details of all the areas. She also knows all the beaches. I highly recommend Nancy as a realtor.

"Tim Could Call Me Today" was my mantra for over one year as Tim Mira diligently searched for the…read more"Right" home for my husband and me on the magical Garden Island of Kauai. Tim represents all that I adore about Kauai's Aloha spirit. Tim is about building relationships - relationships that last a lifetime. He treats his clients with integrity and respect - as though they are Ohana (family). By taking the time to get to know my husband and me, he helped us to formulate the lifestyle we're hoping to lead on Kauai. As stated, Tim treated us with integrity. He steered us away from properties that would not have met our long-term needs. Tim's genuine concern for our best interest was demonstrated each of the multiple times (4 total) we made offers on Kauai houses. Tim spoke candidly to us re: the asking price of each of these houses and, given the need for obvious repairs, how realistic the asking price was. Tim wanted us to get good value for our money - not be saddled with a "money pit". Additionally, Tim did not pressure us to bid higher on highly competitive houses for sale. Rather, he informed us re: the degree of competition and encouraged us to make "our best effort," which would be in alignment with our interest and finances. Tim has an astute ability to visually inspect a home. For example, with the first house we looked at, Tim pointed out foundational cracks, leaking plumbing under the house, as well as other issues which could have been problematic and costly for us. Availability is key to any professional relationship, be that with one's realtor or one's doctor. It's nearly impossible for one professional to carry 100% of the required work effort. Tim realizes this and has built "Team Mira" with his bright and enthusiastic niece, Nagel. Tim and Nagel consistently worked collaboratively to contact us regarding homes new to the market and to immediately address our issues. Team Mira worked closely with our Seller's agent to finalize our home purchase expeditiously (45 days). Despite being in the most beautiful new home I can imagine - a property that truly reflects how I want to live my life - I felt a sense of loss when our purchase was complete. Tim's encouragement and support had become a meaningful, positive aspect of my life. Tim has since reassured me that vibrant living on Kauai (my goal) includes maintaining friendships and connections. Not only do I feel blessed with the "Right" house, but also extremely blessed to be living among people - like Tim - that so readily share the Aloha Spirit, truly helping me feel "at home"! Thank you, Tim Mira! Susan Weeks and John Mullen

It was a true pleasure to work with Tim Mira! Great…read morecommunication, listening in on our expectations, researching well the comparable properties to arrive at pricing and very proactively marketing our property. Our pleasure to strongly recommend Tim Mira, who can successfully leverage his wide and deep network to find the right buyer, sharing enthusiastically about your property and closing like one of the best real estate professionals on Kauai, which Tim is!

Don is amazing. Highly recommend him. I have worked with a great deal of Agents. The care and…read moreconsideration of Don with his clients is second to none.

The company does Association Management and has very poor communication with it's members.read more

Full Disclosure: I own a house that Napali Properties manages. I have found that they have been…read morevery professional in helping maintain my property. I'm writing this because I had been renting my house with another company for over a decade and have found that Napali Properties has been extremely helpful and conscientious in taking care of my house that i don't get to visit enough but feel confident that 'it is in good hands'. Over the years, i've noticed that what Mark Twain said (paraphrase) is true: 'Most people are just about as happy as they want to be'. There must be a little truth in some of the negative responses i have read - there are always 3 sides to any story, but i can say that from my experience with Napali Properties, i have only experienced what Carol K. wrote: "Jane and her staff at Na Pali Properties are professional, knowledgeable, honest and efficient. they are sharp, they know what they are doing and they obviously enjoy helping people find great places to rent or buy." As a Yelp stock holder (another disclosure), i hope that they publish my comments so that the public is served by hearing more than one side of a story... Garrett S.

Renting a Princeville condo managed by Na Pali. Arrived to a clean, well equipped 2 bedroom unit…read more Furnished nicely. All appliances are in good condition. Only critique is that 2 overhead light bulbs were burned out. I found new bulbs in the supply closet and replaced them. Condo is located on the Makai golf course. Pretty view looks out towards the ocean. Quiet and peaceful complex. The pool is clean. The hot tub is out of service with no repair date predicted. Despite these shortcomings I plan to return next year.

So professional, knowledgeable and personable. Full of Aloha and effort in helping us find our…read moredream home. Highly recommend!

Luan Luan did such a…read moregreat job helping us find the house we dreamed of. When our first find fell though he stuck with it and found us a property we liked even more. His knowledge and relationships on the North Shore of Kauai are unmatched. His love of the island comes thru in his passion for real estate and I think he gets great pleasure out of introducing people to this magical part of the world. As far as the actual transaction, it couldn't have gone any smoother. With us not being locals, he has an amazing network of people necessary to close a transaction, whether it be title work, lawyers to review HOA docs. He helped us do everything digitally so that we could get a majority of the deal done from the mainland. Once we closed he helped us find an amazing designer, maintenance team, and property management. Luan is not just a great agent, he's a great guy with deep connections to his community that help him get things done and has an amazing ability to show potential buyers all the amazing things his island has to offer.

Ben is a super accommodating, helpful property manager. We had an issue with our condo and within…read morea day he had a great solution in place. Kudos and thank you! Do not hesitate to rent a unit managed by Poipu Connection.

the last couple of times the lady and i have travelled to kaua'i, we have used poi'pu connection…read morerealty. they have a team that is able to really help us find a place to stay within our budget. the first time we stayed in poi'pu we fell in love with our condo. we loved it so much that we wanted to enjoy the comforts of it the second time around and we totally did! mary devine, is the associate who helped me during both visits. i am planning on moving out there within the next year or so and i am hoping poi'pu connection will be able to help me out then too. =) much mahalo

Aloha! This was our…read moresecond stay in #104 at the lovely Prince Kuhio. Unfortunately, management knew our toilet was broken before we arrived and did not fix it after we requested it on day 2. For 8 days, our commode would not flush properly, and the seat was sliding as if it would fall off at any moment. Then the sliding screen door kept blowing open because there was no latch or lock mechanism. Geckos, lizards, grasshoppers, and crickets were constant guests in the condo. Not only was my partner scared to death of these creepy critters constantly roaming the room (a gecko in bed), but the crickets chirping in the wee hours of the morning inside the condo kept us up, and me on the hunt to give my girl peace of mind and some shut-eye. We either kept the door closed (which kept the room hot/no AC) or propped it closed with something, but it always seemed to find its way open. I chose #104 after a lovely experience during our first stay in 2025. In May of 2026, to celebrate my 60th and my partner's 50th birthday in #104 at the Prince Kuhio made perfect sense. After all, it was a very special occasion, as two milestones were to be celebrated. We may as well have slept on the beach. I asked for some compensation, and all we received was an "I'm sorry." I asked for a follow-up and received none. If this were you, how would you feel? Exactly. We provided Kauai Exclusive Management plenty of time to respond before letting them know I'd leave a review, because it was the right thing to do for a business to make something that was wrong, right. They did not care. And of course, they will likely reply with some, "We're so sorry you had a bad experience during your stay and... blah blah... blah blah blah. We've all been there and know the feeling of frustration afterward when their words subtly mock our words to smooth things over, reassuring future customers that they really do care. They did not care, and they don't care now. If I were the owner of #104, I'd be ashamed to have this place manage my condo. Next year, we're staying at the Prince Kuhio again, though in a different unit, booked through VRBO. In fact, I already booked the room! As I said, The Prince Kuhio is a lovely place, and I encourage any visitor to stay there. But I will never use Kauai Exclusive Management LLC again. They care more about the money than about the paying client's experience and comfort. Aloha. Seattle, WA USA

I booked a condo at the Waipouli Beach Resort about 8 months ahead of time. Before booking, I…read morecalled this management company and asked what happens if someone in my family is sick and is not able to travel. The person on the phone told me they would allow us to move our dates if needed. Of course, 2 of my young kids came down with a virus 3 days before my trip, I called to change dates, told them we were flexible, but they would NOT let us change dates. The manager, Sean, told me "All of my staff knows our policy and they would not tell you that." Essentially calling me a liar. They had no compassion or empathy and said "We aren't doing anything wrong, this is our policy." We were going to lose out on $3000 so we ended up still going but it wasn't the easiest or most enjoyable. We also called to request a late checkout the day of leaving but they wouldn't honor that either, 10am sharp. Update: After reading Sean's response, I would like to make it clear he is incorrect in a few details. 1.I did not ask for a cancellation, I wanted to move dates. Prior to booking, I called and the person I spoke to said if I had a sick kid they would be able to move dates. This led me to book, feeling I had insurance from them. 2. I was not upset on the phone when they told me I couldn't late checkout. I told them I understood, but I just wanted to mention on the review that there was no late checkout. 3. I did not have 3 separate people call and threaten them with bad reviews. The other person who called was my mother in law who was going to book with them if they let us change our dates. Even after reading Sean's response, I still feel no empathy from him or the company. I really wish we could have changed dates. This was my 40th birthday, and having to deal with 2 sick kids on vacation was tough. They were not able to enjoy the beach or pool at all. Not to mention, I was shaking and in tears on the phone with him and he just kept saying "this is our policy."