My husband and I had a great experience with Taylor Beatty at Brilliant Earth. She was extremely…read morepolite and listened to every word I said. She wasn't pushy which is a huge thing for me and definitely just wanted me to be happy. I don't love how you have to purchase protection for the jewelry but that is absolutely nothing against Taylor. Thank you Taylor!

Brilliant Earth has proven to be nothing more than a bulk-buying mall jewelry outlet posing as a…read moreboutique shop. My daughter asked for her fiancée to purchase her engagement ring from them based on their first ecologically responsible claims. When she brought it back for sizing they guaranteed it would be available between 6/19-25 as they were relocating to Sweden on 7/6 - they told the representatives not to take it if it wasn't guaranteed to be back before their departure: not obit was it not available, it as lost in a black hole of jewelers row in New York & nobody could find it for over a month. Their head of customer relations at the corporate office, Jillian Jara, lied to us stating that the jewelers working on the ring were employees of Brilliant Earth when they are in fact all third party contractors. Their store manager Andrew promised to meet us when we picked up the ring, and when we messaged we would be there he left early for the day. Now we are left with having to pay an international VAT of 25% of the value of the ring - & brilliant earth refuses to help in any way. Buy from a reputable small jeweler that makes their own jewelry, don't do business with brilliant earth.

I needed to go and get my wedding bands cleaned before my wedding next week and was greeted right…read moreaway by Atikah. She was so personable and fun to speak with in my short encounter and followed up right away with the appraisal I needed. Love Diamonds Direct and will definitely be back moving forward for all of our future jewelry needs!

My now fiancé purchased my engagement ring here and it's absolutely gorgeous. He explained my…read morevision to Allison, she worked with him, and designed a beautiful ring of my dreams all while staying within his budget. I have always heard good things about this place and lots of radio ads recently and so far, it's living up to my expectations. We stopped in earlier this year and the staff was friendly and not too pushy. I love everything about how this ring looks and fits and I know if there's ever an issue we can go back to honor the lifetime warranty. We plan to eventually come back to shop for our wedding bands here. Overall so far so good!!

It has been years since I've worn my wedding rings; my post-partum fingers remained a size larger,…read moreand I avoided the hassle (and the cost) of having my rings re-sized. I received an advertising newsletter in the mail several weeks ago, and Gem-Crafters was one of the businesses featured. The owner is also a Kent State University alum (go Flashes!), so I kept the mailer, and finally took my rings in two days ago. The cost was so reasonable that I asked him to re-size three rings and repair a broken bracelet, and left the items with him. He called the following day to let me know the work was done, and that I could pick them up at my convenience. While-you-wait repairs are available, the owner will clean your jewelry at no cost, and he welcomed my dog (dog-friendly businesses have a special place in my heart). I took a few of his business cards to give to friends who've told me how much they paid for jewelry repairs, and how long they had to wait.

I had a pearl necklace that the clasp broke. Stopped by on Saturday to drop it off and my necklace…read morehad been re-strung and repaired by Tuesday. It seemed a bit expensive overall ($90) but I had gone to a jewelry store and most pearl repair work is outsourced so it'd probably be more expensive in that route. Great customer service. They also do a ton of other repair stuff (watches, polishing, etc) and I would definitely bring other things back to them in the future.

Mr. Greathouse and the rest of the crew have an eye for what you want. Top notch service and…read moreexpertise

I purchase all of my jewelry from This location. The staff is helpful and attentive, they're also…read morebudget conscious if you have a spending goal in mind. It's is my goal to shop family owned over the big box retailer. With that being said there is no jeweler on site. However all of the diamonds have great cuts, good clarity and great craftsmanship. Me and my wife purchased our wedding bands from here. I've also come back for earrings, necklaces, etc. I've received nothing but exceptional service every time! I strongly recommend you shop here!

I'm really bummed that I have to update my review in this way. After my first experience here I was…read moreeager to go back when we needed a new set of rings, this time a matching set for myself and my partner. First issue: I wanted my new ring to be close in size to the previous ring I had gotten, and despite emphasizing this several times, Bruce either ignored me or assured me the smaller band would be fine. I don't like it. Second issue: we chose matching raspberry colored stones for our rings. One stone in mine, three in my partners. Over the following two weeks we got several calls asking if we were sure we didn't want to choose something "more masculine" for my partners ring. We told them multiple times that we were happy with the color we had chosen and to go ahead and finish the rings. Third issue: almost two months go by and we have heard NOTHING, despite being told our rings would take no more than a couple of weeks. I finally called them and was told by the woman who answered that the shop had deemed my partners ring "low priorty" because they didnt think we "needed it anytime soon" and hadn't even touched it. She said she would have Bruce call me back the next day to deal with my displeasure. The next day I called an hour before they closed because I still hadn't heard. When I finally got to talk to Bruce he immediately threw the woman under the bus and said everything she had told me was wrong, then proceeded to give me the exact same explanation she had, just more sugar coated. He asked us to come in to the store one more time to confirm what we wanted. Fourth issue: we ended up going to the store as requested and my partners ring still hadn't been touched. Bruce brought out the stones and tried to tell us that they just "couldn't find" two similarly colored stones, so we should settle for the redder (subtext: more masculine) stone as the center of my partners ring. After confirming that the the stone was the same size as the one destined for my ring, I told him to put the darker stone in my ring since the setting would allow light in and make the darker stone appear slightly lighter to match the pinker stones. I also made it clear that I did not appreciate the obvious attempts to subvert our wishes for both of us to have the raspberry colored stones we'd initially chosen. My partner already deals with anxiety and having to constantly reaffirm their choice of stone color was stressful for them. Fifth issue: today we recieved a bill for the ring resizing they did on another ring my partner had purchased there that we had been told not to worry about. All in all, it took us over two months and way too much judging to get an approximation of the rings we wanted. We paid way too much considering the way we were treated, and we won't be returning. If you are anything other than a heteronormative couple looking for variations on a traditional set of rings, I highly advise you to go elsewhere.

The best! Bruce and Susie are amazing to work with. They use a family diamond and worked to…read morecustomize an engagement ring with it, and the end result was better than I can ever had expected! Bruce took the time to sit with my fiance and educate him on the diamonds, so he was fully knowledgable about his decisions. They also made my mother's engagement ring into a beautiful necklace, and used great techniques to help me visualize what it would look like. Again, turned out beautiful and Bruce took the time to help me customize the necklace to exactly how I wanted it. Wouldn't work with anyone else - they are top notch!

My husband and I came here to get our jewelry appraised and both of our wedding rings fixed. They…read moredid a wonderful job sizing my husbands finger, and fixing it where it cracked from going to the gym. It looks brand new. My ring needed the prongs retipped, and again we got it back and it looks brand new. Thank you Elyria Jewelers team for such great work.

Repair order that was written was not exactly the same as what was discussed. result was not as…read moreexpected, but I have no recourse as I agreed to ring repair and estimate. Recommend you be aware of what you are agreeing to as written

I was very impressed with the professionalism and attention to detail here…read more Everyone was friendly and welcoming, and the jewelry pieces are absolutely gorgeous. It's rare today to find a business that makes customers feel so appreciated.

I highly recommend! Had 2 rings repaired and they did a wonderful job , only took a few days and…read morethe cost was reasonable. The sales woman was so friendly and knowledgeable.

Great experience with Barbara was excellent and may me feel great today I recommend her to anyone…read moreand everyone

I bought this all the way back in August for my daughter's wedding this past Sunday, December 15,…read more2024. The first time I received it the clasp was broken and I brought it back for repair. I picked it up and tried it on once before last Sunday. The lock clasp broke off in my daughters hand when she went to put it on me. It kept falling off during the wedding ( AAAARGH!)and I am lucky to have it to bring it in for repair. This is extremely poorly made jewelry.