Excellent service giving individual attention to each client. Selection is outstanding. If you want…read moresomething special, they will make it for you. The quality can't be exceeded. Every piece we have bought has been excellent. We won't go anywhere else.

Starting in 2019, I sought ought to learn about wedding rings, diamonds, and ultimately to put…read moretogether the greatest engagement ring for my now wife, Veronica. Joe Soukenik and his team spent a great deal of time designing and ultimately building the most perfect wedding ring for Veronica. We are now married. The Ring: The ring is rose gold with a modified, diamond lined infinity band. The 1.0 karat round diamond sits elevated on top. Folks, this is the most attractive ring anyone of our peers have ever seen. it is NOT a 20,000$ ring, yet Veronica's ring gets compliments more than those who have far more expensive rings. Why? it is because Rivchun and Sons know what they are doing. It is the woman whose finger the ring is on... It is the custom work... and lets face it, the high grade diamonds make a huge difference. First experience... I came out from Los Angeles, as my brother and relatives in the past have used Rivchun. The Rivchuns are now the Soukeniks, and Joe Soukenik is the master jeweler and owner. Been there for most of his life, smiling with thanksgiving. His staff is friendly, all of them are into what they do. Without exaggeration, Joe Soukenik has probably brought hundreds of individuals in to his windowed office and has spent the great expense of time with them explaining Diamonds (gradations, shapes, ratings, and all the rest). He took Veronica and I into his office and spent an hour and a half with us. He is so excited about his work, and you can tell that it isn't a rouse. He would've spent 5 hours with us if we had that many questions. We left with greater understanding. Joe is a disarming, attentive person. He also has that great Cleveland work ethic that few folks know about. We live in LA, grew up in Cleveland. i'll tell you, I don't know one Clevelander that doesn't consider a work week to be less than 50+ hours. The best, and they pride themselves on their work, which is why Clevelanders set a high bar for the businesses they patronize. In LA, we give thanks if an employee says hello. Joe, thank you for your endless patience. At no point did your tail feathers get ruffled, as I know I delayed and kept changing ideas. Anyways, we are so happy to be established with you all. Joe has recently been blessed (and he knows it) to have his son Jack join the team. Jack is a younger version of Joe and emits the same high vibes. Rare. While it may exist, I know of no other jeweler that will treat each customer with the same respect and same price point. I am not the most trusting when it comes to jewelers. I checked out everything claimed here, and voiced skepticism. Rivchun holds up and they are smart because they do what they love and beleive in great service. The Parking is simple, for being in a historic downtown Cleveland building. you simply park on the 3rd or 4th floor in the parking garage next door, and there is a skywalk to the City Club building. Fun. Bonus: For our wedding, they loaned Veronica these jaw dropping barcelona diamond earrings (potato chip shaped). It is these things that make a big difference. May God bless the Business and the Team at Rivchun jewelers Rick and Veronica Corsillo

Stuart designed the most beautiful custom made ring for my fiancé. I had a ring from my great…read moregrandmother and he transferred the center diamond into a new custom band. It came out perfectly and the price was much better than any other jewelers I'd seen in the Cleveland area. Highly recommend and will be going back!

They created the engagement ring of my dreams. I brought them a ring I had as inspiration and they…read moredelivered exactly what I asked for more sparkle and more durability

Great watch repair and very fair price. Will go back whenever I need jewelry. The people are very…read moreknowledgeable.

I will not go anywhere else! Top notch when it comes to customer satisfaction and the simple…read morecomfort of trusting them !

I have two rings, both with enormous sentimental value to me. I needed them resized. They did a…read morebeautiful job, and made them look brand new while they were at it. I'll be forever grateful.

Had a ring custom made and Jeff did exactly what I asked for! Simply amazing! Thank you so much…read morefor a ring I will treasure!

I was very impressed with the professionalism and attention to detail here…read more Everyone was friendly and welcoming, and the jewelry pieces are absolutely gorgeous. It's rare today to find a business that makes customers feel so appreciated.

I highly recommend! Had 2 rings repaired and they did a wonderful job , only took a few days and…read morethe cost was reasonable. The sales woman was so friendly and knowledgeable.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

It has been years since I've worn my wedding rings; my post-partum fingers remained a size larger,…read moreand I avoided the hassle (and the cost) of having my rings re-sized. I received an advertising newsletter in the mail several weeks ago, and Gem-Crafters was one of the businesses featured. The owner is also a Kent State University alum (go Flashes!), so I kept the mailer, and finally took my rings in two days ago. The cost was so reasonable that I asked him to re-size three rings and repair a broken bracelet, and left the items with him. He called the following day to let me know the work was done, and that I could pick them up at my convenience. While-you-wait repairs are available, the owner will clean your jewelry at no cost, and he welcomed my dog (dog-friendly businesses have a special place in my heart). I took a few of his business cards to give to friends who've told me how much they paid for jewelry repairs, and how long they had to wait.

I had a pearl necklace that the clasp broke. Stopped by on Saturday to drop it off and my necklace…read morehad been re-strung and repaired by Tuesday. It seemed a bit expensive overall ($90) but I had gone to a jewelry store and most pearl repair work is outsourced so it'd probably be more expensive in that route. Great customer service. They also do a ton of other repair stuff (watches, polishing, etc) and I would definitely bring other things back to them in the future.

Steve knows jewelry! Super nice staff. I just stopped in a while back to have Steve look at an old…read morepocket watch and he even took pictures with his cell phone and printed them out so I'd have the serial number etc. I didn't buy anything and he didn't pressure me into any sales pitch. If I were to buy jewelry, I would definitely buy from Steve.

I love Steve and his shop. I get all my jewelry from him because I know he is honest and has good…read moreprices. Every time I go in there, whether Steve is there or not, I get wonderful service. I have so many beautiful pieces from this jewelry store.