I am not sure who we worked with but from the moment I made the first call to see if there was a…read morevery particular watch in stock from the last time we went in, the customer service, the exceptional cleanliness and professionalism was outstanding. Although THEY didn't have the particular watch (very sought after and popular watch at the moment), they continued to help us size the bracelet at multiple times, not because they messed up the sizing but a new watch comes with getting used to it. Thank you for your help!

Always have a great experience at Alson. Becky is a very helpful and never seems to be in a rush,…read morewhich I appreciate. I have purchased a handful of items from Alson and I am extremely satisfied with all of them. I look forward for the opportunity to purchase my next watch from them.

I originally left a very critical review due to a billing dispute, but since the issue appears to…read morehave been resolved, I'm updating my review. The ring is stunning and the associate was very helpful in identifying my wife's preferences. I feel like I received good value for the quality of jewelry I purchased. The reason I dinged them a star was because I needed to dispute a bill, but it was resolved timely and fairly. Update: I dialed the number that Charlotte recommended. It seems like my original complaint has been resolved in a quick and fair manner. Thanks for reaching out to me.

Mr. Greathouse and the rest of the crew have an eye for what you want. Top notch service and…read moreexpertise

Great experience all around, Nikki is a professional helped me understand a lot of things about…read moreengagement rings. She worked diligently to find the right style, cut and stone, treated me like family and made this process very enjoyable all while earning a customer for life. The craftsmanship, quality, customer service and knowledge of this small family business is a true testament passed down thru generations of hard work. With a keen eye for detail and quality I can personally say from experience you will not find a better jeweler that provides top tier customer service and world class designs and will provide you with custom pieces, with the highest quality gems and precious metals that your hard earned money can buy. I can guarantee you will walk out of here without a doubt knowing you were not taken advantage of or didn't get what you paid for. This family has earned my trust, respect and business for life. You're not just buying jewelry here you are getting an experience that you will not find at any other jeweler. We will always be thankful for you guys and look forward to working with you for our wedding bands! Thank you for helping me find the perfect ring to start our lives together!

Nikki was very helpful. This is a family business. Custom art designs. One of a kind gifts…read more Personalized service!

Carolyn K I was…read morecleaning out some drawers and found my deceased Dad's 1941 class ring. I had it fixed before and it broke yet again. I also found a commerative ring given to my late Mom for her dedication to her employer and her attendance. I looked up where the best Jewelers were in the Cleveland area. Gino's Jewelers was rated the absolute highest. And it was close to me. I stopped by after work one day. Mike waited on me and I told him that I wanted to use one (Mom's loyalty ring) ring band to enforce and fix my Dad's class ring. I also told him about a necklace that was pulling my hair out at the nape of my neck that I wanted to get rid of because I heard they buy gold there too. One week later, I had my Dad's ring back on my finger, the hair grabbing necklace sold and a check for the left over gold. I can't even explain how grateful I am to find a Jewelers that I trust. Mike also looked at a bunch of old jewelry that I wanted to get rid of and let me know what was gold and what wasn't. You can not go wrong visiting and trusting Gino's. If you want a fair price and a trustworthy company, Gino's Jewelers is definitely the place to go Thank you for my ring and for the great experience. I will be back to purchase the gold necklace we spoke about.

Wonderful Experience! My fiancé loves the ring…read moreMike worked with me for months! He helped me to decide on the ring and the diamond. He allowed me to alter the ring in many ways to make it the PERFECT ring. I will definitely be using them in the future for any jewelry needs.

I am thoroughly pleased with my online purchase from Govberg. Buying a high end quality time piece…read moreonline can be tricky and I had a bad experience with another online dealer (TrueFacet) not delivering the product as described. The Govberg online team (Armand in particular) was very friendly and helped me feel confident that I was working and being serviced by top notch professionals. I think that the fact that they are willing to take reasonable offers via theirs PriceWaiter tool is amazing all to itself. It left me feeling like I got a great deal. When I received my purchase it was with in pristine condition and came as described with all the paperwork giving me complete confidence that I had made a good choice. I would highly recommend doing business with them and not have any hesitation about purchasing from them online. Hope to do business with them again soon.

Customer service 2nd to none!!…read more Through a series of unfortunate events, I have returned twice since my purchase to Goverg for warranty work (separate issues) on my Tag Heuer Carrera. Both times I went in, the staff not only remembered who I was, but seemed to be genuinely sympathetic to the fact I would be with out my watch for a month each time. In an industry which I believe to be heavily influenced by word of mouth referrals, jewelry sales, The Govberg Jewelers team will always have an advocate speaking on their behalf.

Nick did a great job buying my silver coin collection worth about $20K…read more Since there were so many coins he recommended me leaving the collection with him over the weekend so he could inventory it. I went back into his shop on Monday and he explained what the coins were worth (at market rate). He was also very upfront and transparent on his fees (which ended up being around 10%). Everything seemed reasonable so I proceeded forward. He wrote me a check and kept the silver and the transaction was complete. It couldn't have been any easier. His shop was modern, clean and well organized. He was professional and polite through the entire process. In all a very positive experience and I recommend his service. Thank you Nick for making it easy and painless!

Nick was incredibly helpful and went above and beyond to give me the best value for my silver coins!read more

Absolutely FABULOUS Mall! I'm a Westsider and booked a hotel…read moreovernight to shop Beachwood Mall for the holidays. WOWZER!!! There are so many unique quality stores. I will come back every holiday season. Nordstrom's holiday decorations were fabulous! Saks Fifth avenue has so many beautiful things and the staff in every store were so friendly! Dillards was amazing. So many quality stores! I'm in love with this mall! Security was present and seen. If you haven't shopped here, please check it out!

The big department stores here are Nordstrom, Saks, Fifth Avenue, and Dillards…read more I usually try to park by Macy's, since it's a store most familiar with. I decided to park by Nordstrom instead. I just saw a pic that there was a shooting here back in March of 2018, that's scary. It's rather dead in the shopping center and there's not a lot of cool stores to look at, that's unique. I think the biggest concentration of people would be in the food court area. There's quite a few empty kiosks and stores as well. A sign that shopping centers have dwindled in popularity?