Very disappointing experience. The online clothing descriptions do not provide important basic…read moreinformation, such as the fabric/material composition or accurate sizing details, making it difficult to make an informed purchase. The company itself also provides very little useful information. What is even more frustrating is that the website apparently welcomes customers to send messages with questions, yet no one responds. If you offer customer messaging, customers should actually receive a response. Overall, the lack of transparency and communication reflects poor customer service. I expected much better from this place

It's an okay store. They have some cute gift items and stuff, pillows and the like. The clothing…read morewasn't of interest to me because none of it would have been in my size anyway. My taste in jewelry runs a little differently than what they have here. What keeps me from wanting to buy anything here is the no refund policy. I can understand why they wouldn't want to have one (they do exchanges or store credit), but that's generally too much a gamble for me. After buying an outfit for my kiddo at a different store last year that I saw after purchase was ripped and only getting a credit--which, over a year later, I have yet to redeem--I can't bring myself to buy from places that don't do refunds. The only exception I might make sometime is if I wanted a photo frame or something that there's almost zero chance I'd ever return.

Pleasantly surprised at entering Rogers and Holland's jewelry store in Skokie. They welcomed me in…read morenot overbearing or pushy as other jewelry stores have been . Let me look around and waited for me to ask for help. I told the sales person exactly what I was looking for, price range and more than accommodating and directing me .The sales lady NEVI was so helpful and made me feel so comfortable. I was not intimidated at all. I definitely will be returning to Rogers and Holland's jewelry store in the future.

My fiance bought my engagement ring here in October 2019 and proposed to me that November, and…read moreeverybody here has been so wonderful when we thought that it would be a disaster. Less than a year of me having my engagement ring (a princess cut solitaire), I noticed the center diamond fell out of the setting and I never found it. We looked ALL around the house, car, sidewalk, EVERYWHERE, but we couldn't find the diamond. I was so down, my fiance was so down, and we were so scared that we would have to pay for a brand new diamond because the diamond was flat out lost. We came here and told them what had happened, and they said they would need to send it to their main branch so they can assure I didn't take the diamond out myself or that none of the prongs were damaged/broken (they weren't). They assured us that this doesn't happen much, but sometimes the prongs become damaged, especially because it's a solitaire. They said it would take like 6-8 weeks for my ring to be back in store so I can pick it up (which I think was SO long honestly), but it came back as good as new and honestly better than ever. It was so clean, and the diamond is so clear, and I have been thrilled with the service this location and the company has provided. Because it was apparent we did not compromise the ring ourselves, they fixed it for free. I was honestly terrified that we would have had to buy another diamond. We came back here to get the appraisal so that we can get insurance on the ring, and that was painless and easy, and they reminded me to come back for the routinely complimentary 6-month inspection so they can check on everything. We will definitely be doing that, and we plan on buying our wedding bands here, too, next year. I can't wait! The customer service here has always been great and everyone is just so nice and helpful. My fiance said they were so helpful with helping him pick out everything for the engagement ring, as well, and that he had a very good experience. I AM OBSESSED with my ring and love it so so much.

They are the absolute best around the north shore! Kind , knowledgeable, and the most beautiful…read morejewelry!

I can't speak to the quality or prices of the jewelry, but this is an excellent place to get…read morerepairs done. My husband purchased a necklace for me as a Christmas gift but the chain broke. The original designer provided a quote to fix it, but after two way shipping with insurance, it would have cost a fortune. The husband and wife team here matched the price, minus the shipping and handling fees. The repair was finished in a matter of days. Communication was excellent and the proprietor was a gentleman who put the restored necklace back on me so I wouldn't have to futz around with the clasp. I hope more broken jewelry isn't in my future, but if it was, I wouldn't hesitate to use their services again.

Repaired my beloved Indian solid gold earrings for a song. They also buy gold, I plan to take…read moreadvantage of this as well. It's not a glamorous shop, it's bare bones. And cash only. But the people couldn't be nicer.

Went there to get a necklace fixed. It's a pretty simple fix yet they wanted 4 days and something…read morein the order of doublw the cost of what I would expect it to be. No problem I decide to leave it there on a Sunday and it was promised back by Thursday. However on Thursday after driving for miles to get there, they had the audacity to say that it never got done. I understand that things can happen but they could have atleast given me a call. They did nothing to rectify their mistake nor did they try. So I took the necklace back and fixed it myself in less than 30 minutes. P.S be ready to hold your breath when you enter this store. It smells like rancid puke.

I was shopping for an engagement ring going to all different places and seeing what's out there…read morewhen I met Olga at Bella Cosa. She was kind and patient with me, and explained to me a lot about engagement rings and diamonds. I kept shopping at different places and seeing different settings, but I never found the one that checked all of the boxes. But Olga stood out from all of the other jewelers that I was visiting, and I went back to visit her several times. We were able to put together a custom made engagement ring for less than some of the settings I saw at other places. She brought in some center stones that I was able to compare and pick from, and her pricing and selection was significantly better than loose diamonds I was seeing at online retailers. The ring looks fantastic, and I couldn't be happier. I'm really happy with the price that I paid for what I got. The ring looks fabulous on my fiancée's finger, and she gets compliments all the time from people who saw that ring sparkle from across the room. I can't thank Olga enough for working with me, her patience, and her no pressure sales approach. She explained things in great detail and answered my questions, no matter how ridiculous some of my questions were! Her and the Bella Cosa team knocked it out of the park, and I can't thank them enough!

Wonderful to find this (new to me ! ) jeweler . In this quiet & quite minimalistic jeweler's shop,…read moreI found individuals with clear knowledge of what fine jewelry is about. I happen to go in for a repair and found immediate and knowledgeable service. Thank you.Many of the family owned bussinesss are gone.. love to find one. RK

The safety class all my tennis bracelet broke after a bad repair job. I stopped by this family…read moreowned the jewelry store to see if they could solder it back on. They advised me that they had even better solution, and even did it without any cost to me because it was so simple. They were warm, friendly, professional, and respectful. And they have the cutest dog in the world (but I get the sense he can handle business if necessary). I wasn't purchasing anything, but I get the sense that these are trustworthy people. I would definitely give them a shot if I needed to buy something.

Norridge Jewelers was a dream to work with for our engagement rings and wedding bands. The entire…read moreprocess was seamless from start to finish. Dave and his staff are so helpful and friendly.

Ask for Muhammad. I only buy my jewelry from here. They are the best and very fair in pricing. The…read moreselections are wonderful.

Trash Customer Service…read more I went into the store to inquire about a bracelet advertised on their Instagram page. Employee said Chicago store does not have it and he will have it shipped from Virginia. I gave the employee my contact information for when the bracelet arrives. I called last week to ask about the status and employee told me it was shipped and to call back in a week. I called this week and was told the item was "never shipped since it was not in stock". Lie after lie. Horrible experience. Yasini should be more honest with their customers since they don't carry unique jewelry items. Identical and similar jewelry items can be found at nearby gold jewelers such as Baladna Jewelry in Lincolnwood. Don't waste your time coming to Yasini.

Loft offers decent work-appropriate clothing, and phenomenal sales. One sale might be good, but in…read morea few days, there'll be an even better offer. The sizing on a blouse seemed off. I'm pretty reliably one size, but this blouse seemed super tight. So I brought it in-store and returned it. The store was nicely laid out and the sales associates were super friendly.

My wife went to the store alone and was placed into a dressing room that had no door lock. She had…read more5 separate people attempt to go into the dressing room she was in while trying on different garments.