While I was going through my dad's "treasures" after he passed away, I found an old Tudor watch…read morethat had apparently been given to him by my grandfather. It was his 25th anniversary gift from the company he worked for. I decided to bring it into Lambrecht's to have them estimate what it would cost to have it repaired. After a day or two, I received a phone call from them and was told that unfortunately, their watchmaker had determined that it needed a part that was no longer available. When I came in to pick up the watch, I discovered that they had cleaned and polished it, repaired the band, and put it in a presentation box for me to have as a keepsake-- all at no charge. I was very impressed with this kind gesture and I ended up coming back to buy a new watch from them. Lambrecht's is a great family-owned business.

really nice people, did a great job repairing my Casio watchband. I really enjoy stores like theirs…read morewith family tradition because of great customer service. I will be back.

They are friendly, efficient and competent…read more They meet me at the door with a friendly smile, asked what i needed and solved the problem at low cost A great neighborhood resource.

They Are Trusted for decades by the city and its people…read more There is Street Parking. They are not open a few days a week, so be diligent. They do watches as well. I needed my watch clasp to be fixed. They did it for free, no charge.

The best. They fix things quickly and efficiently. The owner is a really nice guy. I brought a…read morewatch there and he was able to help me with it. My fiancé brings all her jewelry there and it always gets fixed perfectly.

if I could give zero stars I would... I brought in my…read moregrandfather's pocket watch which was over 100 years old. The day I came to drop it off I asked to see inside the pocket watch. It was gleaming gold and beautiful. Asked for them to clean it up and do any repairs necessary. 3 1/2 months later after calling and calling, they told me it was ready. I asked to see inside again and it was a dull chrome color. I was charged almost $300 for the service. They had completely gutted and taken out the and replaced it with garbage parts. They said it loses about 10 minutes a day. Do not take your vintage time pieces to this location. I had an heirloom pocket watch and they stole what was inside and replaced it with crap. They are thieves.

My fiance bought my engagement ring here in October 2019 and proposed to me that November, and…read moreeverybody here has been so wonderful when we thought that it would be a disaster. Less than a year of me having my engagement ring (a princess cut solitaire), I noticed the center diamond fell out of the setting and I never found it. We looked ALL around the house, car, sidewalk, EVERYWHERE, but we couldn't find the diamond. I was so down, my fiance was so down, and we were so scared that we would have to pay for a brand new diamond because the diamond was flat out lost. We came here and told them what had happened, and they said they would need to send it to their main branch so they can assure I didn't take the diamond out myself or that none of the prongs were damaged/broken (they weren't). They assured us that this doesn't happen much, but sometimes the prongs become damaged, especially because it's a solitaire. They said it would take like 6-8 weeks for my ring to be back in store so I can pick it up (which I think was SO long honestly), but it came back as good as new and honestly better than ever. It was so clean, and the diamond is so clear, and I have been thrilled with the service this location and the company has provided. Because it was apparent we did not compromise the ring ourselves, they fixed it for free. I was honestly terrified that we would have had to buy another diamond. We came back here to get the appraisal so that we can get insurance on the ring, and that was painless and easy, and they reminded me to come back for the routinely complimentary 6-month inspection so they can check on everything. We will definitely be doing that, and we plan on buying our wedding bands here, too, next year. I can't wait! The customer service here has always been great and everyone is just so nice and helpful. My fiance said they were so helpful with helping him pick out everything for the engagement ring, as well, and that he had a very good experience. I AM OBSESSED with my ring and love it so so much.

Pleasantly surprised at entering Rogers and Holland's jewelry store in Skokie. They welcomed me in…read morenot overbearing or pushy as other jewelry stores have been . Let me look around and waited for me to ask for help. I told the sales person exactly what I was looking for, price range and more than accommodating and directing me .The sales lady NEVI was so helpful and made me feel so comfortable. I was not intimidated at all. I definitely will be returning to Rogers and Holland's jewelry store in the future.

Vlad is an expert! He's honest and knows his craft! 100% trust him and his work! He just replaced…read moremy Ebel battery & cleaned it!

I brought in my watch because I had dropped it and the back popped off. I looked up some youtube…read morevideos and couldn't get it back on myself, so I brought it to the watch doctor. He reattached it for me in a few seconds. He refused to charge me as well. This is the second time I've come in for help with my watches and I will always recommend this place. Thank you, watch doctor!

This is a great place to buy a Patek Philippe or Rolex, as well as a great place to service one…read more they also service other models. They offer a decent retail experience, which is extremely difficult when no organization can get their hands on much inventory. My only complaints are that the location can be a bit too busy when the weather is good, and that they should be selling pre-owned if they cannot fill orders. of course I could be wrong (I know nothing about luxury retail).

BUYERS BEWARE - Razny Jewelers (Addison) Sold Me a Used Rolex as New with a Tampered Warranty Card…read more My experience with Razny Jewelers in Addison has been nothing short of disturbing, and I feel obligated to share the truth to protect other buyers from potential deception. I purchased a Rolex Sky-Dweller (White Dial) from them after being on their waitlist for over a year, regularly communicating with store representatives like Lisa and Matthew. At the time of sale, I specifically asked about the reference model and was told that Rolex occasionally ships older references, which I accepted. What I did not expect--and what was never disclosed--was that I was being sold a USED watch misrepresented as BRAND NEW. Upon closer inspection of the warranty card, it became clear that the original date had been erased and reprinted. The faint outline of the original date-- 29 April 2023--is still visible beneath the alteration. This type of tampering is not only unethical but also borders on forgery. All sales staff involved were fully aware of their actions. When I confronted them, they brushed it off as "not a big deal." And said it was a mistake, but did you inform me when you were selling me the watch? NO. That kind of response is unacceptable, especially from an AD (Authorized Dealer) of a brand like Rolex. It is very evident they sold me a used, mint-condition watch under the guise of it being new--something no reputable jeweler should ever do. What's worse is their active effort to prevent accountability. I have made several attempts to escalate the matter to the owner, Mr. Razny, in hopes of a fair resolution. But the staff blocks me every time they realize the nature of my call. They go so far as to redirect me to other locations, rather than owning the issue and addressing it with integrity. It's heartbreaking to think that a family business with a long-standing reputation may be unaware that its own staff is tarnishing that legacy by covering up such dishonest practices. I have retained all evidence, including receipts, video proof, and the tampered warranty card, and I will include these in my review to ensure transparency. People may wonder why now. I was very polite, respectful, and reasonable, giving them enough time and a chance to rectify the situation, but they were adamant. So, imagine if you find yourself in my situation, whether it's a watch or jewelry, be prepared for the same kind of attitude and response. They would test your patience to the core. If I were the owner, and to be honest, I would have gone out of my way to resolve this issue, and would have done everything possible to make my customer happy. If you value trust, integrity, and the assurance of receiving what you paid for, think twice before doing business with Razny Jewelers in Addison. Their mishandling of my situation and blatant misrepresentation should be a significant red flag for anyone considering a purchase from them. Just imagine that your jewelry purchases, such as diamonds or gold, are what they claim to be? Also, keep in mind that the same practices were being carried out by Patek Dealer in Chicago when a whistleblower from within them revealed their sales practices, which led Patek to withdraw its franchise. I believe that if the Razny staff continues in this direction, they could be the next. All future buyers, please be cautious, conduct thorough due diligence on your purchases, and, if possible, avoid doing business with them. For past buyers, please recheck your purchases. Again, I am not someone who would write negative reviews about businesses, but this humiliating experience working with Razny was particularly egregious. They ignored me, which I didn't deserve. I had reached my limit, and my frustration was at its peak. I caution people that if even one individual reads it and spreads the word among their friends and family, and if this review helps, that would be great. I hope Razny hears now.

Always Professional and Knowledgeable!! I've been there…read moreseveral times, always satisfied with the service. K.T.

I stopped here to get a watch battery replaced. I'd never been to this store before and have always…read morewanted to stop by - this was my chance. There was someone there already getting a watch battery replaced. So, while waiting, I walked around admiring their clocks and watches. They have quite a selection - great if you need a nice clock for yourself or as a gift. I took some pictures and a short video and posted them for you to see. When it was my turn, he took the watch and went in the back. It didn't take much more than five minutes for him to return with the watch working again! And the price was very reasonable, under $20. Fun store with good service.