Peter is the best a real professional! My wife adored her custom ring that peter designedread more

Best jeweler ever! Friendly, knowledgeable and fair prices. I highly recommend RJP.read more

If i could give them 0 i would. First i was pressured by Sergio to get the rings i even went back…read moreto try and return them but was told i missed the deadline and Sergio no longer worked at the woodflied location i later lost my job and was unable to make the payments. They are now taking me to court for $2500 for a rinf that was appressed for $150 when i went to get it checked this company really has nothing better to do when i asked to be put on payments, they said it was to late they were taking me to court. I WILL NEVER SHOP AT THIS LOCATION OR ANY OF YOUR LOCATIONS, TRASH JEWLERY STORE.

This afternoon I visited R&H at the Harlem-Irving Plaza location, looking for a new Movado. I was…read morewarmly greeted and assisted by Zoriana. She was very knowledgeable about the watches and her enthusiasm was infectious. Truly, 50% of my decision to purchase the watch was influenced by her kindness. I encourage anyone to seek her assistance when planning their purchases at this location. They will not be disappointed.

Terrible customer service. The lady that "took care of me" had a smart ass attitude. Don't buy from…read morehere.

A Nightmare Experience - Avoid at All Costs!…read more I have been a loyal customer of Helzberg Diamonds for over 15 years, but after this experience, I will never step foot in their store again. Their complete disregard for customer service, lack of accountability, and mishandling of my jewelry repair is beyond unacceptable. I brought in my necklace under its so-called "warranty" after the chain broke, only to have it returned with irremovable scuffs. Alex, the salesman, specifically noted that it should not be polished, yet it was anyway. When I brought this to the manager's attention, she dismissed my concerns, stating that the jeweler--not the salesperson--determines whether it gets polished. After sending it back a second time and requesting an expedited process, I received it again--this time still with scuffs and a dent from the tool used to hold it. Alex assured me, after speaking with Paula (the manager), that I would receive a new necklace if it couldn't be repaired. But then came the real nightmare: two months passed without a single update. I had to call them repeatedly, only to be ignored, given excuses about how "busy" they were, and brushed aside. Paula finally called me back--two days later. Paula, the store manager, is condescending, dismissive, and incapable of listening to a customer's concerns without cutting them off. Instead of taking responsibility, she blamed me for the poor condition of the necklace, claiming it was due to the engraving--despite the fact that the necklace was perfectly fine before the chain broke. It was possible to have the necklace as I originally intended--because that's how it was when I purchased it! Now, Helzberg is offering me a replacement but wants me to pay $70 to have it re-engraved or, alternatively, a refund that does not include the engraving cost. This is completely unacceptable! Do yourself a favor--take your business elsewhere. Helzberg Diamonds does not stand behind their products, their warranty is a joke, and their customer service is downright appalling.

My partner and I are getting eloped in Vegas later this week, so we were in a time crunch for…read morewedding bands. Luckily, we found this amazing gem of a store in Oak Park. Jose greeted us immediately and helped us find the perfect ring for my fiancée. I described what I wanted for myself, and he said he would be able to customize one of the available bands to what I had in mind. One hour later, I had exactly what I was looking for. He is a fantastic jeweler! The experience was completely relaxed, and he did not try to upsell us. I was pretty nervous about cost since this is all very last-minute, but we actually came out under budget. We are extremely happy with the rings and will confidently recommend EcoKarat and Jose to our friends and family.

These reviews can be difficult, especially when they're critical. My impression is that EcoKarat is…read moreprimarily a jeweler, and I don't know anything about that part of his business. This review is only about watch repair. Further, different people have different ideas about what constitutes watch repair. Personally, I don't consider replacing a watch strap or bracelet, or replacing a battery on a quartz watch to be "repair". Many of the reviews here seem to be about that type of work, but that's not what this is. My watch was losing a minute a day, and I brought it in hoping the cause could be identified and corrected. EcoKarat does not do that kind of work. They send it to someone else to do the work off site. That's not uncommon, but usually a shop will tell you that's what's happening *before* they take on the watch. I didn't find that out until a couple of days later when I called to ask about the status of the work. Now, I could probably stop there. From a certain way of thinking, this isn't really a review of EcoKarat, but a review of the shop he sent the watch to. But it was EcoKarat that told me they would do the work. And it was EcoKarat that told me they needed to hold onto the watch for a few more days to make sure it was "running perfectly". His words, "perfectly". And it was also EcoKarat that told me the watch was ready. Unfortunately, when I picked it up and brought the watch home is was no longer 60 seconds slow, but about 50 seconds fast. The TLDR at this point is as far as functionality goes, for several reasons I wouldn't recommend taking your watch there. But if you're looking for a little more detail, or maybe you've bought a mechanical watch and you're wondering how to tell who to trust, let's go over some of the red flags I should have noticed while this was going on. 1. Ask if the work is done in house. If they send it to a 3rd party, you're probably paying extra for the process (the middleman). What's more, if anything unexpected comes up, they only know what the 3rd party told them. They won't be able to answer any questions the way the person who did the actual work could. You're also usually taking on a day each way sending the watch to the 3rd party. 2. Magnets are bad for mechanical watches, and we live in a world of magnets. Your computer, phone, microwave, even parts of your car...lots of magnets! If your watch is close to a magnet frequently or for extended periods of time, it can become magnetized and run slow or fast, or even fast one minute and slow the next. Luckily, demagnetizing a watch is simple and easy if you have a demagnetizer. The process takes about 5 minutes, so if someone tells you they need a few days, something's not right. Either the problem is not magnetization, in which case you want to start asking how much the work is going to cost, or someone in the process doesn't know what they're doing. 3. Mechanical watches have a "movement" which is basically the motor of the watch, and it winds from the movement of your arm. Mid-level watches ($1,000-$3,000) promise somewhere between +/- 5 to 15 seconds per day for their movement. Nothing you can wear on your wrist keeps perfect time. Even quartz watches lose or gain a little time. So, if someone tells you your watch is running perfectly, you might want to ask them to explain what "perfectly" means. On the other hand, if someone tells you your watch is performing within its capabilities, but it's well outside the stated accuracy range of the movement, you might want to take your business somewhere else. 4. Checking how a watch is running is typically done with something called a time grapher. You clamp the watch down on a sensor pad and it "listens" to the watch like a stethoscope listens to your heart. Almost immediately a panel tells you how fast or slow the watch is running, the "rate", the "amplitude" (degrees of rotation of the balance wheel), and something called the "Beat Error", which is often described as the difference between the "tick" and the "tock". Getting a reading is almost instant, and time graphs aren't expensive. Watch repairers have them so they aren't just letting the watch go ticking away and comparing it every few hours to another timekeeper like the one on your phone. That takes a lot of time. So, if someone is telling you they need more time to make sure the watch is functioning right, either they are very busy, or possibly they just don't have the tools you'd expect them to have. To be fair, it could be that the watch repairer is "Adjusting" your watch. That can take some time, and you can Google that to understand what a tedious process it is. But even so, they should be explaining that to you if you just thought it was getting demagnetized, and that's definitely not what happened with my watch. Thanks for taking the time to read this. Automatic watches can be fun, but they need some love. Hopefully this can help you identify people you can trust.

Roberto is a "gem!"…read more He completely transformed a ring for me. His shop is uniquely qualified to do jewelry repairs in~house as well as to design & build completely custom pieces. Highly recommend.

I lost small diamond on gemstone ring, that Roberto fixed beautifully including damaged prong. This…read moreis old school jeweler that fixed onsite at fair price! Definitely will be my new go to jeweler of the neighborhood.

My father in law brought in his watch (Rado) to inquire about adjusting the brace. The owner (old…read moreman) ended up taking it to the back and breaking the brace. Mind you there was no mutual agreement for the adjustment yet since price inquiry wasn't made yet. The owner then proceeded to give the broken brace back to my father and stated that he can't do anything about it because the clasp is made out of titanium and he can't fix it. We then asked him to replace the brace since he broke it but refused to do so stating he is not liable for what happened. This idiot just broke it by trying to adjust it without my father's consent! Police was called but was advised to go through legal litigation. This was pure BS by this jewelry store. We'll we just decided to leave it in God's hands.

Stelio has been doing this for 45 plus years! He has the best at best price. His jewelry are full…read moreof gold the are not khols and macys quality! You also pay maybe less than the big stores. For my jewelry needs or gifts this is the place to visit! Shop local for best quality and best customer service! That what Stelio is all about!

1. Chicago stores refuse to open so a Zales customers have to travel to suburbs for service…read more2. NO Zales stores provide outgoing message when you call so there is no way to check store hours if you decide to travel to the burbs to visit a store 3. Zales.com states Norridge store opens at 11. Arrived at 11, just to be told they don't open until 11:30. Note: Hours of operation not posted anywhere outside store 4. Zales staff at Norridge location were rude and appeared to be agitated as one sales associate did not acknowledge by a simple greeting. Look at the other reviews! Visited several other jewelry stores and was very pleased with customer service. Spend your hard earned dollars somewhere else because Zales is obviously not interested in getting this great country back to work.

The customer service was terrible. I had my small dog with me and I didn't know the mall had a…read morepolicy of no dogs. When I was there to drop off the ring, I also had the dog and no one said anything or complained. I was just running jn to pick up a ring I had resized. The man working first rudely told me no dogs and I had to go without even asking why I was there. I left, but turned around and came back because I needed this picked up. He said I could wait outside while they got my order finished. Thanks for making me feel like a hassle and inconvenience. I understand that there are rules but there was no need to be so rude. Not to mention, the ring is still too big. I don't think they did anything at all. I'll go elsewhere and I recommend you do too.