Terrible customer service. The lady that "took care of me" had a smart ass attitude. Don't buy from here.

A Nightmare Experience - Avoid at All Costs! I have been a loyal customer of Helzberg Diamonds for over 15 years, but after this experience, I will never step foot in their store again. Their complete disregard for customer service, lack of accountability, and mishandling of my jewelry repair is beyond unacceptable. I brought in my necklace under its so-called "warranty" after the chain broke, only to have it returned with irremovable scuffs. Alex, the salesman, specifically noted that it should not be polished, yet it was anyway. When I brought this to the manager's attention, she dismissed my concerns, stating that the jeweler--not the salesperson--determines whether it gets polished. After sending it back a second time and requesting an expedited process, I received it again--this time still with scuffs and a dent from the tool used to hold it. Alex assured me, after speaking with Paula (the manager), that I would receive a new necklace if it couldn't be repaired. But then came the real nightmare: two months passed without a single update. I had to call them repeatedly, only to be ignored, given excuses about how "busy" they were, and brushed aside. Paula finally called me back--two days later. Paula, the store manager, is condescending, dismissive, and incapable of listening to a customer's concerns without cutting them off. Instead of taking responsibility, she blamed me for the poor condition of the necklace, claiming it was due to the engraving--despite the fact that the necklace was perfectly fine before the chain broke. It was possible to have the necklace as I originally intended--because that's how it was when I purchased it! Now, Helzberg is offering me a replacement but wants me to pay $70 to have it re-engraved or, alternatively, a refund that does not include the engraving cost. This is completely unacceptable! Do yourself a favor--take your business elsewhere. Helzberg Diamonds does not stand behind their products, their warranty is a joke, and their customer service is downright appalling. read more

I placed an order online on December 13th, 2024 and never received the order after contacting customer service they assured me they would be resending my order. A week later the necklace I ordered was actually much cheaper than when I purchased it. After calling several times over the course of 3 months I still never received the delivery and then I requested a refund in March of 2025 and still didn't receive that refund until the end of april. The process was very frustrating due to customer service always saying the people that could help me were out on vacation or off work or some other excuse. If I were you I would shop elsewhere. The only thing that seemed to get me anywhere was reaching out on tiktok to the company and it still took a month to receive a refund after that. This is some of the worse customer service I ever had the displeasure of receiving. read more

Orland park location. Sold me a ring and it broke my finger out it is all swollen. I took the ring back to the store and the refused to let me return it. I purchased it on May 20, 2023 and on my receipt it said I have 30 days. I went to the store on.the 16th and the rude store clerk and manager would not take it back talking about I wore it yeah? That's how I had the reaction to the ring. I don't believe it is truly white gold I have several whit gold pieces. This ring is 3000.00 I'm not keeping a ring I can not wear. This ring has my finger all broken out and swollen. You guys refuse to let me return this ring within the 30 days with my receipt. This is unacceptable if you all think I am going to pay you all 3000.00 for a ring that I cannot wear you all are crazy!!! You all are acting like some crooks. I don't believe this is real white gold because I'm having a allergic reaction to this ring. You all need to take this garbage ring back. read more

Service is terrible, Manger Janet is rude every single time I've gone into the store.

My wife and I have been going to this location for a couple years now. I purchased her engagement ring and wedding band from them. What I want to highlight is that each time we tried working with the store, they've provided incredibly ugly settings on my wife's ring that were set way too tall to justify. At first we complained and after a long explanation from the store manager on how it looks beautiful (even though we were complaining it looked horrible, apparently her saying it looks good is enough) eventually some other person in the store told us our request was possible and he made sure it got done. A couple years later we returned to upgrade our stone. First, the store did not contact us once the job was finished- we had to call them weeks later to find out. When we picked up the ring we were devastated to find the setting was set incredibly high again. We explained the issue again and were told that nothing could be done because this was the "industry standard". We tried showing them photos of competitors, but they said the stones were smaller, even though the example photos we selected were specifically the same size. Attached is one of the comparisons. However what was most infuriating about this experience was that when the person we were working with escalated to the same store manager we worked with before, she was maybe the worst customer service representative either of us have ever worked with. Instead of trying to provide us with options, she spent the entire time convincing us how she thinks it looks beautiful and that we should agree with her opinion. What's worse is she then tried to sell us earrings to go with the ring we weren't happy with, even though my wife was visibly upset. We spent thousands of dollars at this store and they've completely mistreated what would otherwise have been lifelong customers, due to their horrible service and management. I would rate this location a 0/5 if I could. If you are considering purchasing anything from them, I'd highly recommend researching other options before doing so. Please do not support this store or their management. read more

Helzberg Diamonds - Above is the ring we got. Below is the example photo provided. The setting on our ring effectively DOUBLED the height of the stone. - Jewelry Near Me - Norridge, Illinois

Great service and amazing people that actually care ... I definitely recommend this place/location!

Purchased a chain that I had custom made from this location. Only got to wear it 3 times before it developed a kink in it and I had to take it back to have it looked at. Long story short, it had to be sent in for repair, or I was told if it was not able to be repaired it would be replaced as I purchased an extended warranty for it. Was notified on June 13 that is was received and thanking me for taking it in. No follow up call was made to me to let me know of the status of my repair. I had to call them only to find out that it will not be back until the first week in July sometime. Was told by the person I spoke with on the phone "Im sorry we only have one jeweler that we work with and he does repairs for other stores" This is my problem? Not a good enough enough excuse especially having to call them myself for an update on this. Also very bad customer service that I was not just offered a replacement instead of repair especially with the warranty I had considering it broke with in the first week I owned it. Not sure I am going to be dealing with them in the future if this is how they treat their customers read more

I had bought a ring from a Helzberg location in Atlanta, GA about two weeks ago and bought the lifetime warranty with it just so I would never need to worry about ruining or breaking my ring and so I could size it whenever I needed. The main reason for me purchasing the warranty was because the ring they sold was a size 7, which can be pulled off my finger easily. They said I could go to any location to get it sized, even in Chicago. Now, fast forward 6 days, I go to the Old Orchard location which they said is "closing in less than a week", so they sent me to this location in Norridge. Since that was my only day that I was free, I went over and they sized me right there and I was in and out in less than 4 minutes. They (the tall man that works there) were quick and might I even say hasty in sizing and chatting. They sized me and told me I was a ring size 5.5 and even though that was my first time ring shopping and didn't really know much about it, I told them it felt snug and sounded super small. They said worst case scenario, they'll fix it again when I get it since I have the warranty. I said okay and left and knew I needed to come back for my ring in 3 days. 3 days later, I get a call from them letting me know my ring is ready to be picked up and so I go over. I try it on and this ring looks hideous. I picked out this beautiful, elegant, dainty little rose gold infinity ring with 30 little diamonds on it, and they literally gave me back this tiny, oval shaped disfigured piece of metal. It didn't even look good. I tried it on and it was super tight. This time when I was there, I had one of the best associates helping me, her name is Elise, and she gave me all the time I needed and helped me as thoroughly as she could. I expressed my disappointment and she went back to check to see if the jeweler could help fix that for me before I leave but the jeweler was gone for the day and to be honest, I would NEVER trust the jeweler here EVER AGAIN. I would never want to buy anything from Helzberg again because of this Jeweler and everybody else who was there besides Elise. At the end, they told me to just keep this ring on for a few days and see how that feels or they could hold on to it since the jeweler would be back on Monday (I was in on a Friday and then I would be able to pick up again by wednesday). I kept it on from Friday evening at about 5pm when I left the store with the ring, until Saturday morning at about 6am. I woke up with a red, swollen finger, needed to oil my ring off, and then had a throbbing finger for a little while after that. All in all, the jeweler sounded very sketchy, my ring was a complete disproportionate oval, it was dirty UNDER THE DIAMONDS when they handed it to me, and I could feel EXACTLY where the jeweler had cut my ring to size it smaller. I would have gotten better quality and better service from anywhere else, this just a disaster and a disappointment. I hate to say it, but thus Helzberg location really did put the HELL in jewelry shopping. When I pointed out all the new imperfections in my ring after having left it with this store, the manager simply told me that it passed their "quality control". This clearly states that their quality control sees nothing wrong with returning absolute garbage quality work to their customers. They need to realize and understand that as a customer, I am their "quality control". If it doesn't meet MY standards then they are not doing their job right. WORST jeweler on the planet, NEVER trust them. This was the most horrible jewelry store experience I ever had and I had to go to a totally different (which is now the 4th) location for this same ring. I will NEVER step foot in this Helzberg location again and will make sure I recommend the same to all my friends. The only reason this review got 1 star is because that is the minimum AND Elise was very clear and helpful. read more

Helzberg Diamonds - Originally ring in a 7. They made it 5.5, TOO small. Got it fixed with better quality and service at 4th place in 6.25 which is perfect. - Jewelry Near Me - Norridge, Illinois

Fantastic team at this location! Friendly & helpful! Got my rings resized & they helped find what I was looking for. Thank you!

Ok...update. It did FINALLY come in today. David has been a pleasure to work with. And Nadia and Jennifer were very nice. They're going to set our diamond with the custom order band while we wait. I still wouldn't recommend ordering something through special orders. But, in in the end we are very happy with the ring. I can't give five stars since we had gone through what's mentioned below, but they did their best to right a wrong. It makes me very upset to write this review, but perhaps I can prevent others from what I am going through. My fiancé proposed to me on the Tuesday before Thanksgiving with his mother's ring. We needed to at the very least get it resized. We decided to get a new setting for the diamond. About two years ago my own mother did the same for her ring from the 1980s. She loved Helzberg and had great service there with Nadia. So naturally, my fiancé and I went there since we were in need of the exact same service as my mother. When we arrived, no one greeted us (Nadia was kindly helping another customer). We had to walk up to the counter and Jennifer looked a little blankly at us and asked what we needed. I explained we got engaged two nights before wanted to reset the ring. No congratulations, no "what is your ring now?" No nothing. Just an "okay." I asked to see what they had in rose gold. She answered "Not too much, but here's one." I said it was nice but I wasn't sure if I loved it. She then asked if I wanted to then buy it. Um. No. I asked if they could order any settings for us and that we wanted to stay under $1000. So she takes me to their website and shows me rings over $1000. There was one that they had the comparable ring in store in yellow gold and decided it was worth the sacrifice to spend a little over $1000 for. She went to order it, but there were computer problems (i am guessing???) and another associate came over. No introductions nothing. So at this point we are all standing around a little awkwardly. Finally she says, "Sorry it is giving me trouble on ordering this." Ok, still willing to let it go because computers can be glitchy. Fine. Move along, right? NOPE! She tells us it will be at the most 2 weeks to order and then once it is in 4 days to reset. Then we are asked to pay in full. Which isn't a problem, but looking back, we would have preferred a deposit since it is two weeks later and the manager is trying to track down our ring. I guess we are the fools for going through with the transaction. Ok - so today, still no ring and no call on the status of it. I'm sorry, when we spend over $1500 on a ring and it is not at your store when you tell us it would be, we expect to know something about it. My fiancé called today and spoke with David who said he would look into it and call back. I was getting so upset I knew I had to call and let my feelings be known. Jennifer, of all people, answered. When I asked to speak with a manager I was given David. Who referenced the store manager in our conversation, so maybe there are multiple managers? Or I was falsely connected? David said, "though there is no defense, in our defense things can lost and it is the holidays. Typically you can only order this ring and deliver it to your house. It is not often delivered to a store." Okay - so I guess people buy thousand dollar rings without ever seeing them. Ok fine - maybe they do. It should be in by next Friday - an entire week later than the "latest date" we were given when we purchased it, IN FULL. We are going to see if we can get a credit, our money back or dispute the charge. When I spend thousands of dollars on our wedding rings and pay in FULL, I expect some sort of customer service - even if it is poor. But we did not get any customer service. Clearly, they do not need your business, so go find another jeweler for your fine jewelry needs. read more

My boyfriend and I went to pick our engagement ring and found two beautiful rings that we loved. They wrote down the information on the rings and said when we were ready that the info would be available. Fast forward a few months we moved and needed the ring info to get the ring at another location. We called Norridge and there was no answer, eventually we get someone who said they would call right back. A day later I get a awkward call asking "what I want" a few times and "well we have what you need here" but it took a few times of asking before I got the info of the ring. I asked and initially all I was given was my ring size and the size of the diamond. I asked for an item number and eventually got it. The item number didn't work on the website.... even though we were told it would, and when I called back to explain this I was told "we will call you back" and I never heard from them. We now have to restart the ring search and will go with another store completly. As soon as they found out we moved they stopped being helpful and said they'd call back and never did. read more

I went in looking for engagement rings with my now fiancée. The women had soo much make up on I felt like drag queens were helping me. Not like there is anything wrong with drag queens, but tone down the make-up since we are at a jewelry store. I couldn't take the 2 sales representatives seriously. Also, my now fiancée was not going to buy the ring in front of me, so we asked them to write down the styles and he would be back when he decided. The second sales rep said they don't do that and Helberg will call him with the style number. I thought that was so strange. We only went to 4 stores total and I knew what style I wanted. So we were looking to buy something soon. Since they didn't write down what I liked and my fiancée didn't get a call, he didn't buy the ring from Helberg. read more

I wanted to say thank you to both lovely ladies that work here and who helped me decide on my engagement ring :). I couldn't be happier! These ladies were so helpful and they spent a lot of time with me trying to help find me the perfect ring . I don't understand why the reviews on here are poor. Nadia, the manager was very very nice to me and she is very professional and knowledgeable . Barb also went above and beyond to help me . I think both these ladies deserve 5 stars for the excellent service they provided me . Thank you again :). read more

Great job repairing my husband's wedding ring. They offered to clean mine while we were there, and staff were very friendly. Nice place to buy jewelery. read more

Helzberg Diamonds - Jewelry Near Me - Norridge, Illinois

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Nice place but very expensive way overpriced they do not offer any discounts , and if they do is it very little.

they sent me a post card to come in 4 a free pair of earrings so i did. when i gave my postcard to this lady she looked at it like she didnt know what it was or what to do with it (even though it clearly states on it what it was.) i senses a bit of an attitude from here cuz i didnt want to get anythin else from her besides my earrings. didnt appreciate it! read more

WONDERFUL CUSTOMER SERVICE!!! A certain employee David goes above and beyond to ensure the customer is happy. We couldn't have been happier with the customer care we received from David. Highly recommended! read more

Shopping today with my husband. Excellent customer service. Went there originally to have some jewelry fixed. Loved one ring there. Not sure if husband bought anything, but he was acting very secretive while I was looking at other items. David was the greatest. He cleaned my diamond ring ( that I did not buy there) while I was waiting. Pleasure talking to him. read more

Working with David makes for a awesome experience. Me and my fiance went there to pick out wedding bands. Right away he started asking alot of questions really trying to narrow down what our style is and what our budget was. We both walked out very happy with our rings. read more

I bought a small diamond pendant for my for wif for VD. (Valentine's Day) While I was looking at them, I saw one that looked good, except for the chain being paper thin. I bought it anyway, letting her make the call as to whether to keep it. She said the chain was too fragile, so we went to return it. The salesman told us because of the type of link the chain was made from, it was deceptively strong. He even gave a good tug at it to demonstrate. My wife still had reservations, but the salesman really was making it hard to return it. And he told us it was covered with a one year warranty. We left with the necklace as is. The first time she wore it, the chain separated while she was sitting still at dinner! Needless to say, it went back to Helzberg. It was too late for a refund, and the saleswoman said the repair wouldn't be covered. Her reason was "Abuse isn't covered by the warranty". ABUSE??? The only 'abuse' was their own salesman tugging at it!!!!!!!!!! After a while, the store manager said he would fix it at no cost. Too many hassles from HELLzberg for me. read more