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    Kay Jewelers

    5.0 (1 review)
    Open 11:00 am - 7:00 pm

    Services - Kay Jewelers

    Jewelry repair

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    2 years ago

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    Parry Jewelers - White gold ring came back yellow

    Parry Jewelers

    (7 reviews)

    $$$$

    I took a diamond bracelet in for repair. I was given a pickup date several days later. That date…read morewas on a Friday and I called on the following Monday to check on the status. I was told it would be finished that PM or the next day and to please call me. After receiving no call, I called that afternoon. Again I was told it would be ready the next day. I called again that Pm, after not hearing anything, and was told the Lazar machine was out of order and the bracelet would be ready the next day. I was about to say I would be in when the "gentlemen" I spoke to hung up on me. My wife received a call on Thursday that the bracelet was done. She went in and said that she was there for the bracelet and a staff member called out, rudely, from the back " I've got it here ". She came out and dropped the bracelet on the counter and said "There is no guarantee don't bring it back here " Not only will I not bring it back, but nor will I do any more business with Parry Jewelers. Some attention needs to be given to "customer service "

    It's unfortunate that the last person to review this place had such a negative experience. Mine was…read moremuch the opposite. I randomly had a link on my watch come apart after one of the pins rusted and broke. I came in, talked to them about it and left the watch for a couple of days. They tried a number of different tools, and ultimately after having a couple folks work on it were able to get the pin replaced. They also looked into getting me a new watch band and quoted me a very reasonable price, comparable to what I found online. I was really impressed with the service and the dedication to actually getting things done correctly rather than just telling me "you need to buy something from us". Good work guys and gals!

    Kay Jewelers - jewelry - Updated June 2026

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