In the past my family and I have had great customer service from Parry Jewelers. This is no longer the case, I am sad to say. My husband and I worked with the owner's son on my anniversary ring. Keep in mind we had already spent quite a bit at Parry for my engagement ring and our wedding rings. The experience was not all that great from the beginning but got worse and worse. My husband surprised me with the ring on our anniversary, only to be disappointed because the diamond sizes were incorrect, because they had them recorded wrong in their system. We returned the ring and had to have them take measurements of my wedding ring so they could match the new anniversary ring. They then told us they had to send the measurements to NJ where the ring will be made and it would be 10 business days before we got the ring. So, we waited and called (left a message) on the 8th business day to check in and see what the status was and when we could pick it up. On the 9th business day they called back and left my husband a message that they just got everything set up that day and it would be about 10 business days before we got the ring. Now we are irritated...that is what we were already told once before. I called and ended up speaking with the owner's son. He was condescending, rude and had an attitude from the beginning of the call. I asked him where my ring was and why it was taking so long. He argued with me and told me they did not even get the ring/measurements until 2 days before this call. What! I personally brought the ring in for measurements 8 business days ago! Then her proceeded to place blame on the place in NJ as well as people in his office that did not give him the message from NJ until today. What! I told him I was upset because we have spent a lot of money with them, this included and when you pay that much and you don't get what you expect it's upsetting. He proceeded to blame me for why the process was taking so long! I told him again I'm upset because of this whole process and he told me "I'm upset too...I've had to deal with this from the beginning!" I couldn't believe my ears! I said "Are you seriously blaming me, arguing with the customer and have no empathy for my situation?!" I cannot believe the utter disrespect and lack of customer service this person has for his customers, especially a woman customer! I was in tears and utter shock when I got off the phone with him. Tears! That is how upsetting this conversation was. He just belittled me, my concerns and had no empathy whatsoever! From the time my husband bought the ring and it was the wrong size to the final conversation I had with the disgusting son, we never heard one apology for the inconvenience. He single-handedly ruined my 5 year anniversary gift and has ruined my family's relationship with Parry Jewelers. Needless to say, we cancelled the order and will NEVER give them a penny of our money again! read more