I have been taking my Pup to MMK9A for over 3 years.. From Grooming to Boarding and even the Board…read more& Train, I have received great service. Friendly, Knowledgeable, professional staff have always made me feel welcome. When I brought my Bella to them, she was a mess. I enrolled her in their 4-week doggy bootcamp and can not believe the transformation. I would give them more 10 stars if there was that option.

In March 2023, we chose Mid-Michigan K9 Academy to establish a solid training foundation for our…read morehigh-energy boxer, Whiskey, who was just five months old. What I initially believed to be a trustworthy partnership quickly unraveled into a nightmare. Over time, I endured verbal abuse, harassment, and manipulation at the hands of James (Jim) and his significant other, Darcy (Dee). Whiskey completed a 14-day board-and-train program at Mid-Michigan K9 Academy. However, soon after, I noticed a behavioral issue and reached out for guidance. Instead of receiving support and education, I was met with immediate dismissal. I later discovered that the responses I believed were from James were actually from Darcy impersonating him. A few months later, I faced health challenges that required routine medical treatment in Saginaw, which allowed me to drop Whiskey off for daycare on a regular schedule. When my treatment schedule changed, I informed the staff--both two weeks in advance and again on the day of my last pickup. However, when I arrived at the facility on the revised day, I was met with an unsettling experience. I waited for 20 minutes with no staff in sight, despite hearing them in the back room. When I finally called out, Darcy stormed out, yelling that I had no appointment. James followed, demanding I leave. I stood my ground, insisting they check the cameras to confirm my scheduled visit. After reviewing the footage, James admitted their mistake and offered a half-hearted apology. Unfortunately, this was just the beginning of months of continued mistreatment. Eventually, I stopped bringing Whiskey to daycare. A year later, once my health improved, I decided to give Mid-Michigan K9 Academy another chance. It didn't take long for the same pattern of abuse to resume. While trying to arrange an exit bath for Whiskey before a vacation, I encountered endless delays, vague responses from staff, and outright hostility from Darcy and James. After a week of back-and-forth messages, James told me his bath would be taken care of, only for his staff to later claim they no longer offered the service --despite recent emails outlining new pricing. The abuse continued. By then, I had lost all trust in their business and felt deeply uneasy about Whiskey's treatment in my absence. After two days without any updates on Whiskey, I reached out to Darcy. Instead of a simple response about my dog, I was met with further mistreatment and bullying, resulting in James repeatedly calling and messaging me, accusing me of being rude and saying, "If you don't like it, you can come pick up your dog"--three days before my vacation was set to end. When I chose not to engage while on vacation, James terminated the relationship. When I requested a refund on the remaining credits from my prepaid October 2023 daycare visits, James responded with hostility, aggression, and harassment, ultimately physically forcing my husband and me off his property. His behavior prompted us to dig deeper into his background. I was beyond disturbed to learn that James is a convicted murderer, recently released from a life sentence due to a gubernatorial decision. Given his history and his treatment of me, I no longer feel safe anywhere near him. I encourage everyone to look further into his disturbing past. (his version of the story is NOT the story.) This entire experience has been nothing short of abusive. From impersonating staff members to financial exploitation, bullying, and verbal harassment, Mid-Michigan K9 Academy operates with blatant disregard for basic human respect and integrity. Their actions not only reflect poor business ethics but also raise serious concerns about the safety and well-being of both clients and their pets. I took the legal steps to fight for my credit owed and won my case. I will continue warning others about the dangers of engaging with this business. No one should have to endure the mistreatment I faced. James is not fit for society--he continues to manipulate, silence, and exploit others while refusing to take accountability for his actions. I hope my story serves as a cautionary tale for anyone seeking pet training services. Proceed with extreme caution.

Outstanding service. My Delilah likes going to visit. Shirley treats your pet with extreme kindness…read moreand consideration. I love the fact that there are no cages with dogs lined up waiting their turn. So much less stress on pets and humans. Highly recommend.

Shirley did a GREAT job with our Golden Retriever! And at $45, she is more reasonably priced than…read moremy previous groomer. Location is better for me too (just behind MHS).

We've taken our dogs and cat here for lengthy stays and are always happy with the service,…read morecleanliness and attention given to our fur babies. I've been given tours and also shown where my furs will be staying while I'm away. If you're on Facebook, you can see photos that Woodland posts. Our dog looks happy when in the supervised group activities. They offer many choices for what you want your fur babes to experience.

The owners only care about money. they don't care about the animals. they hide behind the Bible to…read morepretend they are good people. the desk workers get more money in kennel tips then the actual kennel workers. they don't fix anything or make sure anything is properly secured and when a dog aggressive dog got out of their faulty gate and attacked other dogs Noah told the dogs owner he brutally attacked an employee so the mom was going to euthanize the dog until workers stepped in and contacted her and told her it was a lie. he told the staff not even to let the dog outside to the bathroom to let him go in his room and we had to clean it up. none of the dogs are treated fair or the employees. if a dog isn't a group dog then they don't care group dogs get more outside time then any other dog

I just volunteered at an event that spayed and neutered 200 dogs and cats. I got to go with my mom…read moreto the Bay County Humane Society to pick out animals to get fixed for this event. The people working there are very helpful and nice. I encourage you to check out your local shelter before going to a breeder. The kill rate in this shelter is over 70% and they have such great animals here who need a second chance! I got to meet many lovely animals here, including many Pit Bulls who were more sweet than mean.

I've visited this humane society 3 times in the past month. It's dirty and I'm on the verge of…read moretears every time I leave. The "cat room" was absolutely disgusting. Dirty, full liter boxes. Empty water dishes and I saw almost 6 cats in one cage. I saw some kitty's sleeping in their liter box, that is NOT normal. It's so sad and devastating. I really wish I could take them all home. I feel like these animals deserve better care. I've meet lovely animals here. They all deserve good homes. Please please please check your local humane society before going to a breeder.

Jennifer is awesome with all cats and dogs...Yes cats... hard to find any groomer to do cats..She…read morehas bathed both my cats and one needs to be shaved once in awhile and has always done an excellent job..when one of my dogs had to have her eyes removed as soon as she healed jennifer did her grooming. My baby was really relaxed with her.. ..An out of state friend had a blind dog no one would groom anymore because of aggression while visiting here I suggested top notch..Jennifer did a great job on their dog and they were very happy ..she will always have my business

NIGHTMARE EXPERIENCE!…read more I am not a pet person, first experience ever handling a dog. Brought a small dog here as a favor. I arrived to the dog owner's house 30 mins before the appointment. The dog was understandably scared and apprehensive. Let him outside to use the bathroom (he didn't go) but could not get him inside using calls, treats, or toys. Could not figure out the leash or collar that included the front legs so I picked up the dog and put him in my car. Drove all the way to this grooming shop and waited 20 minutes for the lady to finish answering a customer's questions regarding their pet. Meanwhile, I am holding a shaking dog, terrified that the dog is going to go to the bathroom on me or in this shop. I wait patiently even though the dog is getting heavy and shaking because he's scared, but I have no leash and can't put him down. FINALLY am helped and am turned away for being late. I explain the situation and am told sorry we book appointments every 15 minutes and you were late. I explain the situation, that it's my fault, that I am doing this as a favor and it's not my dog, that I am not a dog person, and am ignored and turned away. Head to my car, think about all the wasted time, and the fact that I now have to take the dog back to the owner's house. Clock says 10:25am and I know I couldn't have been more than 5-10 minutes late because I was in there waiting for them to finish with the previous customer. Completely understand their policy but as a first-time customer and non-pet person entering with a scared shaking dog only to be turned away after patiently waiting there while holding the dog for a long time, I was absolutely livid. I will tell any pet owner I ever run into in Bay City to avoid this place and to send their business elsewhere. I'll also make sure I mention this story any time I hear anyone mention a pet.

Not accepting new clients. This is the second time I called asking for an appointment and was told…read morethey were not taking new clients. It should say that on their website so I wouldn't waste my time.

Advertised as an emergency medical center. After driving 30 minutes to their location, we were…read moredenied service because we were not established customers. We just moved here 1 week ago and had no vet, They sent us to the east side of Saginaw for another 30 minute drive,. They did have the capability, just denied us. If you have an emergency it would be best not to waste your time.

Our dogs came home well cared for & happy . This is our new go to kennel . We are so happy to have…read morediscovered this gem . Thank you Susan & Steve

Been using this kennel for years now. Great facility, my dogs love the place, easy drop off and…read morepick up.

We had a very painful appointment and they were so amazin! hearing your dog has cancer. so…read moreblessed to have found this place.

The vets and staff at this facility have an A-PLUS rating in my book! They are caring,…read moreknowledgeable, and treat our cats with the love and respect they deserve. I highly recommend this vet office!