They butched my dog, deep grooming cuts down to her skin not one slice but two times and didn't…read moreeven off a discount, they don't accept credit cards, half the times she has gone they don't cut her nails or they skip part of them, I'm looking for a different groomer. She is usually clean

I brought my 15 year old Yorkie in with a picture and list of do's and don'ts since she is elderly…read moreand has many issues. They did NOT do anything right. And she smelled like perfume I specifically told them gentle shampoo and NO cologne. Her cut was absolutely nothing like the picture I provided. She was barking like crazy while I was there and the front desk lady just kept doing a dogs nails right in front which would have taken her a minute to get my dog that was full of anxiety. I called to let them know and she just said you can bring her back! I has to work and I will NEVER bring her there again. 10 years ago I told her there and they were great but not anymore. Sucks!!!!

Jennifer is awesome with all cats and dogs...Yes cats... hard to find any groomer to do cats..She…read morehas bathed both my cats and one needs to be shaved once in awhile and has always done an excellent job..when one of my dogs had to have her eyes removed as soon as she healed jennifer did her grooming. My baby was really relaxed with her.. ..An out of state friend had a blind dog no one would groom anymore because of aggression while visiting here I suggested top notch..Jennifer did a great job on their dog and they were very happy ..she will always have my business

NIGHTMARE EXPERIENCE!…read more I am not a pet person, first experience ever handling a dog. Brought a small dog here as a favor. I arrived to the dog owner's house 30 mins before the appointment. The dog was understandably scared and apprehensive. Let him outside to use the bathroom (he didn't go) but could not get him inside using calls, treats, or toys. Could not figure out the leash or collar that included the front legs so I picked up the dog and put him in my car. Drove all the way to this grooming shop and waited 20 minutes for the lady to finish answering a customer's questions regarding their pet. Meanwhile, I am holding a shaking dog, terrified that the dog is going to go to the bathroom on me or in this shop. I wait patiently even though the dog is getting heavy and shaking because he's scared, but I have no leash and can't put him down. FINALLY am helped and am turned away for being late. I explain the situation and am told sorry we book appointments every 15 minutes and you were late. I explain the situation, that it's my fault, that I am doing this as a favor and it's not my dog, that I am not a dog person, and am ignored and turned away. Head to my car, think about all the wasted time, and the fact that I now have to take the dog back to the owner's house. Clock says 10:25am and I know I couldn't have been more than 5-10 minutes late because I was in there waiting for them to finish with the previous customer. Completely understand their policy but as a first-time customer and non-pet person entering with a scared shaking dog only to be turned away after patiently waiting there while holding the dog for a long time, I was absolutely livid. I will tell any pet owner I ever run into in Bay City to avoid this place and to send their business elsewhere. I'll also make sure I mention this story any time I hear anyone mention a pet.

Very caring and accommodating. I brought my 14 y/o lab in for nail trim but she's got severe…read morearthritis and can't do the table. The groomer got down on the floor with my dog and went through contortions to get her nails cut w/o pain. Great service!

$33 for just a haircut on an 11lb. dog?! My dog was there for an hour. I should have known that it…read morewas impossible to have ears cleaned, nails trimmed and filed hair washed and clipped, and anal glands. My dog had hardened tear stain and when I asked if he was bathed the response was the his face was washed and some dogs submit more tear stain than others. His nails may have be cut a tiny bit, the were jagged and long. His ears were not cleaned out. He was scooting his bottom on the carpet 2 days later so I am sure his anal glands were not taken care of. Very disappointed with the "grooming" job that was done on Ben this time and doubt that I will ever go back.

Our furboy always looks so handsome when we pick him up and he always comes to us happy. We have no…read moreworries about leaving him or the treatment he'll get. We have unquestionable faith that he's not just groomed but pampered. Rebecca is wonderful with him and he jumps for joy when he sees her. He's my baby and I am completely comfortable leaving him for the time it take to groom his abundance of fluff. Thank you, Rebecca for your patience and loving care you shower on him. I highly recommend Way n' Wagon.

Awesome service! Single owner/employee. I always have more respect for an owner that is…read moreknowledgeable and loves what they do. Rebecca is a bright intelligent woman who is in sync with the her 4 legged customers! Thank you so much! My 4 furbabies feel so much better since there visit. Will use again!

Been going there about 20 years and I have always been very satisfied with Tina and her crew. We…read morehad a Persian cat n a Schnauzer. They passed away n now we have a Westie n she always come home looking like a movie star!!

Best boarding experience in Tri-city area. You can expect to find boarding on all holidays…read more Scheduling is easy with a simple call. Dogs were taken great care of and we never had a problem. I have used this service multiple times and found them to be reliable. The prices are reasonable as well. Drop off and pick up were easy. Their schedule is fantastic especially on Sunday with extended hours to 7 pm.

Oh my goodness, we had the opportunity today to have Livia groom a very, very elderly, long haired,…read morehandsome cat that my niece is caring for! He had so, so, so many matted clumps of fur all over him and we were not sure how it would go, BUT it was amazing! Livia was SOOOO gentle, caring and spoke softly the entire time to this sweet ol man. After he was bathed, he lay on the grooming table purring like crazy, which made us all so happy, because he is no longer in pain do to all the matted fur. I highly recommend this young lady, she was so helpful, got us in the same day and helped us get the care this elderly kitty badly needed! And was very reasonable priced! Thanks again Livia you are so awesome at what you do!!

From the owner: I am a in home, one on one, fear free certified mainly self taught groomer who has found her…read morepassion for helping pets look their best! While also trusting the person they are with and feeling comfortable! I work out of my home in Caro, but also have a Mobile table I can pack up, come to you & groom for an extra travel fee! The best way to contact me as by email, phone number or by clicking on my website link! My yelp page is not monitored daily!

Not very professional especially having a 24 week old pup that is handled on a regular basis,…read morebathed and brushed at home and socialized daily by neighbors and friends. She criticized the pup and the grooming that she did was incomplete ... I decided to go to another groomer the next week to finish my pup up and she turned out perfect and the groomers couldn't believe how well she behaved ...... unlike the comments from Pamper Pets Bay City. Pampered Pets even contacted myself and ripped me a new one because I went somewhere else..... Not Professional in my eyes !!!! The exterior of the building is looking blighted as the weeds are over grown and taking over around the building ,sidewalks and parking areas. Not very professional looking at all ..... Definitely won't return to such poor behavior on the owner ....