BUYER BEWARE (It looks as though we are not the only one with a similar problem)…read more To keep this simple and without emotion, I will summarize our purchase: - 14 months since purchase (the vehicle is officially 'dead') - $10,000+ : What we paid for our family of five. - $13,000+ : In REPAIRS - $9,500: The final estimate the Toyota dealership gave us to replace the engine and basically 'start over'. Our issues began *days* after the 90 day warranty. To quote the dealerships reply: "You're problem. Not ours." We have cases open with the Attorney General's office, a complaint has been filed with the BBB, and we will continue to share our experience through every review we can find. PLEASE - if you have a similar story, file complaints to the offices mentioned above.

On June 6,2022 I went to Performance Auto in Jessup, Md for a complaint of no air conditioning in…read moremy car. The company charged me $89.95 diagnostic fee and advised me in writing that the problem was low on refrigerant due to the compressor leaking; needing replacement. Nothing was mentioned about any other repairs being needed. On June 10, 2022 I returned and authorized the repairs on my car and upon completion of the work, went home to find the repairs not fixing the problem. I subsequently called Performance back and told them that it is not fixed and arranged to come back on June 13th and waited approximately two hours for them to fix it. When I got the car back and drove home, it was evident that the unit was still not blowing cold air and called them back and brought my car back in on June 16th and again on June 30th. Spending all total about 8 hours of my time waiting for PROPER repairs to be made. Never being told what was wrong at any time no given a receipt for what repairs were made after the compressor work was done. Finally, I sent an email on July 2nd to them and followed up Tuesday July 5th with a phone call where I talked to the dispatcher and told her that I want my money back and I don't have confidence in the shop. Now they say because the car is old the system should be replaced but they can not state specifically what is wrong. When it was cooler out there was slight cool air at first. Now it is HOT air. Beware of this company as this is highly unethical and unprofessional and not the way customers should be treated. When you give an estimate to fix something, EVERYTHING should be in the estimate; not coming in after the fact and try to b.s. your way through a botched repair.

The people are very nice and friendly! They definitely know what they are talking about and will…read moreexplain to you what is wrong with your car and what exactly they will be fixing. I got my BMW halos replaced here since one blew out and they look fantastic. Will definitely be coming here whenever I have issues with my car, they are very trustworthy.

Bought my 2009 Honda Civic from them, they gave me exactly what was promised and were extremely…read morehelpful and nice. The car runs great and they detailed and did my inspection for me. I bought h.i.d headlights which they also installed for me that look fantastic. Definitely recommend for anyone looking for a preowned vehicle!

Superb, reliable service. I had to send my car for repairs, and they fixed it within 4 days (one…read moreday earlier than expected). They even took care of some other minor damage that I had not requested a repair for, and they did not charge me for this extra service. It is open 24-7 and there is always someone around to help. Highly recommend!

High quality, honest operation. Coolant was beginning to leak via hoses around the manifold…read more Required replacing numerous hoses, water pump, outlet flange, gaskets. I checked with dealer, and 11 other repair companies that would service Range Rovers. Prestige has the highest ratings and the most reasonable price. Took the vehicle in the next day and they immediately disassembled while waiting for parts to arrive. Did an excellent job. Highly recommend.

Excellent service! I highly recommend. Very professional and reliable. I can totally rely on them…read moreanytime if I need services! Thank you guy!

Been a customer of theirs for years. Incredibly reliable and trustworthy. Just the other day I…read morehad an issue and took it in. They repaired it but another issue was caused by their repair. Took it back and they fixed everything free of charge. They also admitted their error. That's the kind of guys they are. Total honesty.

Need an honest reliable mechanic? The guys at Aspen Hill Service Center (yeah, they're located in…read moreRockville but used to be in Aspen Hill, hence the name) are solid old school mechanics who specialize in American cars. This place looks like something out of the Dukes of Hazzard, especially when they had a one eyed shop cat, but don't be fooled by the outside, this shop knows how to fix your car!

Taurus and Brian are amazing guys and sold me a great car at a great price. They are honest and…read moretrue people. They also are friendly and kind and really make you feel like you're a friend. They care about your questions and concerns and make you feel taken care of. I would recommend this place to anyone

DO NOT BUY A CAR HERE! I bought a car 2 years ago, paid cash for it, and have yet to receive the…read moretitle. I was given the run around when I made several attempts to get the title. The car was stolen from me a year after I purchased it, recovered a year later. I was unable to retrieve the car because I still did not have the title. I have suffered a great loss for a car that I technically never owned. This car dealership cannot be trusted.

I'm not even sure where to begin, but I'll start with this: I've been going through something…read moreincredibly difficult. I had to rebuild fast. I researched, I asked questions, and I walked into Pohanka VW hoping for even a small win. What I got was three people who treated me with respect, patience, and genuine care. DeMarco was the first person who didn't rush me, pressure me, or dismiss me when I was nervous and overshared for 2 days prior. He listened. He slowed things down. He made space for me to breathe. LJ was calm, steady, and kind -- even when I tried to haggle (not my strength!). He never made me feel silly or out of place. He just guided me through it. And Zach in finance... he worked magic. He showed me my real credit score, walked me through every detail, and somehow got me the best VW package and LoJack. He made sure my kids and I were protected and set up for success. These three didn't just make a sale. They made a difference. To LJ, DeMarco, and Zach -- thank you. Truly. The time you spent with me before the purchase and today meant more than you realize. My kids and I are safe, stable, and back on our feet because of the way you showed up. Blessed and grateful.

Excellent customer service they kept me informed of each step of my service I was even provided a…read morevideo of the tech findings. I was very impressed to say the least.

Great service! Had a problem with my trunk latch…read more The boss is friendly and skilled. They help me every time I go there! Highly recommend.

I have had repeat issues with this gas station over the years. Most recently, I purchased a car…read morewash at the pump, entered the number to get the wash... it didn't work, just a loud beep. I went in the store to get a refund and the clerk says to come back next week. I asked why. He said, because I purchased the car wash at the pump. What does this have to do with anything? He refused to help me. They are selling car washes at the pump when you get gas, but I've never seen that it works. I tried once before and was able to get a refund. Never again. When will they invest to fix it or remove the car wash option from the pump? And put a sign out that says the carwash is not working and a cone. Other issues: Multiple other times I have tried to pay for gas at the pump and then am instructed I have to go inside. Another time I tried to get gas and it was so so slow that I had to go to a different gas station all together. The gas price here is often more reasonable than some others in the area but it's not work the extra headache.