Drive time DOES NOT register your car for you! They do not tell you this. I called asking where…read moremy new tags were and they said I have to get them myself from the DMV. They don't register cars, and he said I'm sorry no one told you. That's really important information! So if you purchase a car here, no that you have to go get them yourself.

purchased on 9/30/23 and by 10/3/23 check engine light is on. VERY frustrating and a HUGE…read moreinconvenience. Called DriveTime and was told it's a SilverRock claim and to go to their website, pick a location and call for service. First two places i called stated they don't "deal" with SilverRock. Trying a third this morning but to say this is ABSOLUTELY RIDICULOUS is an understatement

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

We went to the Temple Hills facility. They had given our son a completely pre-approved letter for…read moreno money down. However, when we got there, all of a sudden they wanted our son to talk to the bank, then they wanted a down payment, then a co-signer. Mind you, our son, who is employed full time, making good money, and been at his job for 3+ years, had a fully pre-approved letter that stated all he had to do was come in and sign the paperwork. THEY ARE LIARS. DON'T GO THERE.

Purchased a car for $4,995.00, deposited $2,500.00 was financed by Credit Acceptance Corporation,…read moregot a approved for $169.99, without my permission they added over $3000 for a warranty, got them to remove that but was financed for over $8000 called Hoffman to find out what happened to my deposit, tried to double talk me, contacted CAC with same question, they claimed not to know what happened to my deposit, stated that the amount financed is what was reported to them by Hoffman brothers. Called Hoffman Brothers back, to find out where my $2,500 deposit went and how is that I owed over $8k on a car sold for $4,995 minus a $2,500 deposit that seems to have evaporated into thin air. After a year of payments I still owe over $1,800.00 don't purchase anything from Hoffman Brothers or get financing from Credit Acceptance Corporation.

***3rd update ***** It is absolutely unbelievable. How completely shitty these workers, these…read moremechanics, and this owner... Is. My daughter's car has now been here another week, and they assured her, that they could find nothing wrong... And we are sitting here in the lot right now and the check engine light came back on. They said they just don't know what to do anymore... What in the actual hell kind of answer is that? This is your car? Chevy this is one of your vehicles... And your mechanics cannot figure it out? This is absurd. I can't figure out for the life of me how in the world you stay in business when your answer to a customer... Is "I don't know what to do"... We have taken this to other mechanics, and they couldn't figure it out and told us that we must go to the dealer! Because the dealer understands their own vehicles... But you hired these mediocre POS mechanics who don't actually know your vehicle vehicles! How in the world... How in the world do you function with this kind of shitty customer service, mechanical service, and ownership service *****2nd UPDATE**** well that excitement was pretty short-lived... Less than one day later check engine light is back on, only now rather than trying to figure out the problem, they're trying to sell a new vehicle. Typical. The car doesn't have high miles even though it's a 2016. We have replaced the thermostat, the catalytic converter, the timing belt, the O2 sensors, the ignition coils, it has new brakes, and now because of a wiring issue that they can't seem to figure out... Even though we owe quite a bit on the car still... They're trying to flip it and get a sale out of us. Disgusted. Thanks a lot Mark. You put me in touch with someone..That's just trying to sell us another car.... It's disgusting how condescending your sales people are knowing we are upside down on a loan for a car that you guys can't even figure out what's wrong with it... Knowing another car payment is not the answer, but looking at your bottom line only and not caring about the customer at all. Chevy is the worst. Made an appointment for Monday at 10 AM. Sat there for four hours before they told me I need to just leave my car. They called me back on Tuesday and told me what part they needed, a small wire, and that I would need to wait until they ordered it. On Wednesday I called to check the status, the part had not been ordered yet on Thursday, I called to check the status. They said the part was ordered, but not in yet. On Friday the part finally came in. They did the work, I picked up my vehicle and the check engine light was still on. They did not fix the problem, their employees were fighting in front of customers. The waiting area was absolutely filthy, they let me sit for hours upon hours before telling me. I had to leave my car anyway. They never called me back. I only got updates if I called them. They quoted me one price and then added $100 to that. I can't tell you how awful this place was, for a dealer there's a level of respect you hope they want to have over other mechanics, but clearly this location doesn't give a shit about anybody not even their own employees. Disgusting experience I would not recommend anyone going here for anything.

Gonna have to rethink my earlier review. The phone system is horrible, it's a decent into a merry…read morego round of "Your call is important to us" recordings from at least 2 systems all throwing back and forth between them. Waiting for an update? The promised tariff rebate check will be deposited anytime now. I live equal distance between dealers at this rate l will think about where l point my car in the future. Getting your car fixed is important, but communication is how any service department is judged. Fail in that, losing customers is following right behind

Nice and clean waiting room with efficient staff. I am waiting comfortably right now with a free…read morecup of coffee and cookies. They also offer hot cocoa, tea and chips. There is a flat screen and free WiFi.

My daughter got her first car!! Super exciting…read more 10 years ago, I purchased a car from this Carmax. I had such a great guest service experience that we came back for her car. The car buying process was so easy. This location also has a nice selection of cars to choose from. Abu greeted us immediately and was able to help us get everything done. He was professional, friendly and knowledgeable. We had a great and memorable experience.

I can't believe I gave carmax another chance after a bad experience years ago. Ugh…read more Putting this up top because their utter incompetence actually put my life at risk! They inspected my car for a trade in. When I got home, I discovered they had not actually closed the hood fully!! Thank god I hadn't driven on a highway or at high speeds; it could have flown open! How can you be so completely incompetent that you can not even be bothered to close the hood!?! But, they had a car I was interested in. I got pre approval, an offer for my trade in, and made an appointment. Smooth so far. Everything went to pot -- literally -- when we arrived. We waited almost an hour for a salesperson. Some of this was on me, I got there early for the appointment. Still, telling me they wouldn't be available would have been nice. Even so, they were horribly late for my appointment. My trade in mysteriously dropped in value by over 75%. And, the worst part? We go to test drive the car, and it REEKS of cigarettes and smoke. An hour later, and I'm still coughing. No effort to clean up the smell was made, no indication on the listing, nothing. The salesman tried to tell us the last test drive must have done it: bull. It was that deep, set in, stale smell that comes from constant smoke. And they knew it -- all the windows were down when we got in, the only attempt to cover. What an absolute waste of time. Also, to add insult to injury, their wifi barely works, and the vending machine stole $3 from me.

Parts and service NO ONE answers the phone! You don't know…read morewho to call. Automated person answers the phone. So over it!

Headline: A Week in the Shop, More Problems Than Before…read more Kept my elderly mother's Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then wanted $200 more just to look at it again -- zero accountability, zero respect. If this is their idea of "service," it means keeping your vehicle for days, sending it back worse, shifting blame to the customer, and charging extra to revisit the same problem -- what a deal.

My terrible experience is with Autoboss Repair shop that is owned by this dealer. I took my car…read morethere for alternator replacement. After I received the car back it has not been the same. The broke the tensioner, pulley, and now my power steering stopped working. STAY AWAY FROM THESE SCAMMERS!

Bought a 2010 jeep and Paula was amazing. Her husband was a very nice an as well. They went above…read moreand beyond to make sure I was satisfied with my purchase price, extra key and friendly service Looking for a car with low miles for my son. I will purchase another from them if I see something for him.