We had an appointment with Paul, my husband set it up for Sunday at 10am. Which is odd considering they don't open until 11. Email confirmation. Phone call confirmation. We drive the 45 minutes to get there. No one at 10. We call at 10:05. Robert who picks up says he was trying to call us to reschedule to 11. Why set up and confirm an appointment when you have no interest in meeting the people at the time you all confirmed multiple times. What a waste of time and money. The neighborhood they requested us to meet at seemed finished and didn't look like it had new construction since we drove around waiting for the person to show up. Hidden bluffs was the development. The email said hidden canyon. A lot of issues regarding this. Thanks for reading! read more

This company is aware that there is a toxic mold in our home. They are putting their hands up and refusing to fix it after they've already had a company rip up tile and take down drywall. So now my family of seven and I are in a home with one working shower Because the other one is still not usable. Make sure if you at all have any contact with Don Cates you run. This man is a fraud! read more

KB Home San Antonio - Mold and rotted subfloor - they are REFUSING to replace - Home Developers Near Me - San Antonio, Texas

See all

Let me begin by commenting on the financial process of buying my home from KB Home at The Granary, San Antonio Texas. This process was made as painless as possible when it came to buying my home. Josh was professional every step of the way. There was never an engagement with him that I felt he was not giving me his 100% absolute best. He always made me feel that he was going above and beyond to provide me with the best homebuying experience. A++ to Josh and KB home for handling the financial gauntlet of my home purchase. Now, onto the execution of the home construction. Sadly, I cannot provide as glowing of a review on the final product delivered. I came into the home approximately halfway through the build. Understanding that KB is not a "high end" home builder, there are many things that should have been done better throughout the home build process. Most of my dissatisfaction comes from basic framing and finish work. I have been in my home now for approximately 2.5 months and here are the most concerning issues that I have come across so far. First, lets start with the "blue tape" walkthrough just prior to closing. Much of the exterior trim was not square, level or straight. Corners did not come together correctly and were filled with caulking. Excessive gaps were, and still are evident where siding goes around windows, corners etc. Moving to the entrance doors, the front door and the door in the garage entering the house did not fit properly. There were/are gaps where I can see light from the outside on the front door. The garage entrance door frame was not correct; the door did not latch securely. Additionally, the door frame shifted and is no longer square. Still waiting for that correction. Exterior window trim painting was sloppy, with paint on the vinyl window frame. The back concrete porch has overspray paint on it from painting interior pieces on it. Moving inside, this is where most of my dissatisfaction lies. Let's start with walls and corners. Throughout the home, there are many locations where walls do not appear to be straight, as evident by corners not coming together properly resulting in corners that are not "square" (90 deg). I have radius archways throughout the house and the radius corners in some locations are not properly rounded nor symmetric. Baseboard corners did not come together properly and thus filled with fillers. Door arches are not at a consistent height throughout the home. I have 2 doors side by side and they are visibly different in height at the top of the trim. There are several places throughout the home where they did not get proper paint coverage (mostly in corners). Moving into the kitchen, there was no attention to detail regarding the tile backsplash installation. On corners where the edge of the tile is exposed, there were a few places that the cut edge of the tile was exposed rather than the finished edge of the tile. Cabinetry, there is damage to the face of one of the cabinet doors and I've been waiting for 2+ months for its replacement to be installed. One of the cabinets had an excessive gap between the cabinet and the wall. It was filled with caulking rather than correcting the issue. Cabinet door misalignment was evident and needed to be corrected. Wall finish work, there are several places throughout the house where corrections were made after the application of the wall texture. These spots are evident as the texture does not properly match the initial texture. Ceiling, there is a spot in the center of the living room where the drywall seam did not align properly, and misalignment is evident causing a protrusion at the seam. Other finish work that needed corrected after moving in were things such as towel hangers in the lavatory's were loose due to incorrect installation. Other final touches were not as you would expect with a new build, such as dirty fingerprints on items such as lavatory exhaust trim etc. Doorknobs not properly tightened causing the door knob assembly to shift exposing white paint under the trim plate. There were several places on the base board trim where the wall texture material was on the trim and simply painted over rather than removing prior to painting. Garage drywall, this is not a finished and painted drywall garage however, there are several places that the drywall has damage and not corrected. Cleaning before delivery. In the lavatory's the protective tape residue on the sink drains was not removed and does not have a clean, chrome finish appearance. There were several places where dust and dirt were not properly cleaned as well as carpet fibers still on the floor from carpet fitting. My final impression of the overall product; The price point for the home was reasonable. Unfortunately, I feel as though the issues expressed above came from using lesser experienced tradesmen to keep costs down. I would've gladly paid a bit more for the home to ensure that these, attention to detail issues, would not have been an issue read more

KB Homes. Where do I start. I have had an almost identical experience as the homeowner, Ryan above. The employees at KB that we have dealt with are unqualified, unprofessional and seem to just want us to go away. Door framing issues, bathroom tile and caulking issues, paint issues. The list continues to grow, this has been a "back and forth" for a year. The quality (or lack of), our KB Home once built and occupied was truly disappointing. Now their complete lack of commitment, communication and their overall attempt to ignore us, the homeowner, needs to be made public so other potential buyers are aware. KB Homes will wait until we just give up on any repairs and or accept a very small monetary amount to hire a contractor to repair and fix all issues. If I could leave less than one star I would. Buyer Beware!! read more

They are super nice and responsive until the second they get your money. Justin and his warrenty tram are the absolute worst, missed appointments as in no show no call make you wait all day. No communication and if they do simple items and things are missed. 4 billion dollar company and they can't hire people to service the new home owners for 1 simple year after purchase. Even after I had a warrenty person that was horrible and I had to Justin involved I am still getting lied to and tossed around. Warrenty has no respect for the new home owner or their time. Get everything 100% done and in working order before you give them money because the second they hand you keys they hand you to people like Justin and his team of warrenty nightmares. Buyer be ware!! read more

Word of advice, do no close until everything is to your satisfaction because it will be weeks before any fixes are made. I postponed my closing 3 times because house still needed fixes. After the 3rd one there were still minor items that the construction manager assured me would be completed that same day. I went and closed on house, came back, and half the items were not fixed. I followed up with him, even agreed on a date that he would send workers to fix the items. I took a whole day off of work, waited at the house all day, and nothing was done. My fault for trusting. Never again, especially with this builder, if I ever do business with them again. UPDATE: took another day off of work today 9/5/2024 after the construction manager told me the hvac tech and plumber would be by today between 8-1. Neither showed. Contacted manager who told me he would contact them. After not hearing from him for an hour I called him again and he told me hvac tech wouldn't be coming today and plumber should. Plumber didn't. WORST EXPERIENCE WITH A BUILDER. Going to upchannel this to next level and see if anybody can help. This is crazy. read more

Terrible customer service after they get your money. Being passed from rep to rep to handle the issues that need to be fixed. Never had our inspections done on time after we moved up, but I need to bring receipts? They should have all of that on file, and not me. I will never recommend them or move into another home that was built by them. Worst experience. I didn't know Kb hired me as a case manager! I was doing all of the calling and texting to get things completed. Their warranty team is trash! read more

WORST experience trying to buy a new build home. We saw a community and floor plan that we wanted. Our sales agent scheduled an appointment for the design studio. What the sales agent DID not go over with us, was that we had a "budget" that we were limited to. They will claim they discussed this with you, but it is actually written into their fine print in the contract. So we conservatively selected items to make the home desirable and comfortable. The total in these options came to just over 30k. We figured we would have to pay a deposit of $4-5k. We were told that wasn't how it worked. Any options you choose up to 5% of the purchase price require a deposit for 50% of the options. and anything above that requires a 100% match deposit. So for our $30k in options, we would have to pay a $17,000 deposit on top of the earnest money and closing costs. Oh, and if the hose doesn't appraise and KB doesn't lower the price, you loose your earnest money and deposit! And KB's base level homes are nothing more than low level shelter. So, if your looking to create your dream home, don't look here. Even adult sized toilets are an upgrade. If you must have a KB home, you'd do far better going with a spec home. But we were so off put by these people, we went elsewhere. read more